Thunderbird Support Forum

I have successfully used thunderbird for years, but cannot add my gmail account. I read the google and TB docs. I have tried this several times. I must be doing something wrong, but not clear to me…

First, I did gmail steps:

1) log into gmail using gmail.com email address and gmail password 2) click on Setting “gear” in upper right 3) click on “see all settings” 4) click on “forwarding and pop/imap” tab 5) verify that “enable imap” is checked. Says “status: imap is enabled”

Then, I did thunderbird steps:

6) clear error log. click File / New / Existing Mail Account 7) enter 3 items: my name, full gmail.com email address, and gmail password 8) check “remember password” 9) click “continue” 10) TB says “configuration found in mozilla isp database” 11) IMAP option already checked 12) click blue “done” button

Then, there were some google popups:

13) in google popup, gmail address already entered, clicked “next” 14) next popup, enter same gmail password from step 1, click “sign in” 15) receive phone call for google 2-step verification and enter code 16) next popup says “mozilla thunderbird email wants to access …” 17) popup has 3 items: email, contacts, and calendar. click “allow”

Finally, back at thunderbird, it says in a yellow box: “Unable to log in at server. Probably wrong configuration, username, or password”. So fails to work.

I accessed settings / privacy / passwords / saved passwords. The list is empty. "Use a primary password" is not checked.

In case helpful, here are the messages in the error console resulting from one attempt (steps 1 to 17), with my gmail address blanked out:

XHRGEThttps://gmail.com/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=my_gmail_name@gmail.com [HTTP/2 404 Not Found 238ms] XHRPOSThttps://my_gmail_name@gmail.com:hhYY6789AA@gmail.com/autodiscover/autodiscover.xml [HTTP/2 404 Not Found 245ms] XHRGEThttps://gmail.com/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=my_gmail_name@gmail.com [HTTP/2 404 Not Found 208ms] XHRGEThttps://autoconfig.thunderbird.net/v1.1/l.google.com [HTTP/3 404 Not Found 91ms]

NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.js:200 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 Some cookies are misusing the recommended “SameSite“ attribute 10 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 Not showing popup notification password with the message Save login for google.com? browserRequest.js:12:13 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 2 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] 3 OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 NS_ERROR_NOT_IMPLEMENTED: Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIRequest.name] OAuth2.jsm:170 Loading failed for the <script> with source “chrome://global/content/netError.js”. neterror:128:4 NS_ERROR_ABORT: User canceled primary password entry 3 crypto-SDR.js:90

Any suggestions appreciated. If other diagnostic information I might send, let me know. Thanks

I just downloaded and installed Thunderbird to use for my email because I have nothing but trouble with the Windows 11 Mail program on my computer. Apparently I've missed something critical in the set up because it doesn't access any of my emails. Even if I try to send myself an email it says the sending failed because the server was unable to access the mailbox. My email address is through Frontier, which uses Yahoo Mail to handle it's email. My email address is xxxxxx@frontier.com. When I check my settings on Thunderbird it has my correct email address for account name and email address, and under server settings it has my correct email address for user name, for server type says IMAP Mail Server, and for server name says imap.mail.yahoo.com. For port it says 993(default). I used to use Thunderbird on a previous laptop, with the same email address, and never had a problem. Can someone tell me what I might be missing? I will admit to being middle of the pack when it comes to being tech savvy, so don't get too technical please. Appreciate any help.

Hi!

I recently got a new PC, with Thunderbird (TB) re-installed. The address book in my old TB was not migrated to TB in my new PC.

Is there a way to import the address book to my new TB?

Many thanks in advance for all help!

Best, Stefan Andersson

I am plagued with multiple spam messages every hour. I get 30-40 per day every single day, day after day after day. The spammer is clever and has managed to elude being caught by the Bayesian filtering of both Gmail and Thunderbird so they pretty much all end up in my 'Inbox'. ( he is spoofing the sending domain with 128 random characters so no two messages are ever seen to be from the same sender). Very frustrating!! But there is a possible way to trap and discard this trash **IF** I can use Unix style regular expression wild cards in my filter rules.

 My question is this --- when setting up a new email filter in Thunderbird, what (if any) wild cards are supported in the "Sender Contains" argument field?  For example can I use ".........." to match any 10 character string?   I need to be able to specify the number of characters I want to match, so something like "*" would not work since it matches without regard to the number of characters.   I need to specify how many characters are to be matched.

I can supply details as to why this is needed, but I won't bore you with the details unless you ask.

Thanks for any input.

 John Moses

Thunderbird used to have a great edit address GUI. Simple - all on one screen. Now it is on the bottom, one block at a time and all the data is far apart vertically. And above that is a dark screen of other addresses I don't about. YOU screwed up a perfectly clean product to make it the end all data base. I used to recommend it to others. No more. Carl Keil

I am pretty sure that at one time mouse-over on the From field would show the sender's address. I am running 102.9.0 (32-bit) and it is not doing that, so I would like to know how to turn it on ? Given it works in Gmail, Yahoo and AOL, this is a pretty common feature.

And I see this as kind of a Security issue as it means I have to open the message to see if the email address is bogus or not. For example, I just got an email from "ADT Security Services <laughing@n4.funnyeditor.com>" , which shows up in From as "ADT Security Services", and accidentally clicked on Unsubscribe. It obviously did not go to ADT.

Thanks Jack

I finally updated my iMac to Big Sur (11.7.4). Thunderbird (102.9.0) "works" OK, but the inbox message list is, like, invisible. That is, the list is there, but it cannot be seen. I can click on any line of the invisible list, and that message is called up in the message pane, like normal. This makes it very hard to find any particular past email -- I've got to click on each line of the invisible inbox message list, one after the other, just to see what it is. Any fix for this? Thanks!

BTW, the sent mail message list shows up like normal.

Hi,

I'm not sure the topic I chose is the best, but...

I have many(!) accounts and it's become a bit unwieldy. I would like to know if there is a way to set up my main window so I can see my favorite inboxes at the top of the list, but in a unified view. Then the rest can be "un-unified." The current unified view shows all the inboxes and there are too many to sift through. I would like a few prioritized ones to be grouped together. The rest can be grouped (unified) separately.

Thanks,

L

Thunderbird 102.9.0 Windows 10 I guess I have a "failed" message stuck in Thunderbird on my work computer from months ago. Error message box pops up probably every couple days, then for a few days in a row, then not for a few days. When it comes up there are normally 3 or 4 instances, have to close each one.

Picture of error message attached.

When the error box pops up it prevents the sent and inbox folders from syncing - I don't think it stops messages from sending (I use the Send Later add-on regularly) - which means when I go to look at my emails on my phone or home computer the folders will not refresh till I get back to my work computer and clear the error.

Last emailed this person back in November (11 emails sent total) and had this message once around that time, called him and he confirmed email came through.

Appreciate any suggestions.

Events that start late one day and go into the next day past midnight show up on both days, I would love to be able to have it show up only on the first day, like it does on my Google Calendar. Is there a way to fix this? Or a way to set the "beginning of day" to be later like 5AM?

How can I import my intact profile that TB lost if the import dialog doesn't show the hidden /home/linux/.thunderbird folder ? My Nemo is set to & shows it, but I see no way to make that happen in TB running on Linux Mint 20.3 to do the import. Am I missing something ?

Running Tbird 102.8.0 (64bit) on Linux Mint 21.1 Since the previous Tbird update, more Sent folders are appearing. I am running unified folders and when I start Tbird in troubleshooting mode the Sent folders don't appear. I have my unified Sent folder, then a second folder appeared under that one labeled Sent - Local Folders. Then a second Sent Local Folders appeared with a Sent folder inside it, Today a third Sent Local Folders has appeared. I now have 4 Sent folders under my main Sent folder! I have 7 pop3 email accounts and when I send an email from any of them, the sent emails show up in the first Sent - Local Folders folder. When I generate the troubleshooting file there are 8 accounts listed as account 1, 2, 3, 5, 6, 7, 8, 9. Account 2 shows as (none) Local Folders with security as 0. The other 7 show the correct pop3 names and ports. I have added 2 screen shots, the one without the extra folders is the troubleshooting run. When I right click on the extra folders, there is no delete option. No crash reports and no error messages in the troubleshooting file. I have tried turning unified folders on & off several times.

With upgrade from 102.8 to 102.9, a new problem with connection to MS exchange enterprise server has arisen. The server will now not let me send mail through the SMTP connection. I can receive mail without a problem. My university uses 2fa (DUO push). The connection that has worked in the past uses smtp.office365.com, port 587, STARTTLS, and OAuth2. When I try to send now, I get this error dialog: "Login to server smtp.office365.com with username xxx@xxx.edu failed." [I've redacted that username]. When I choose "Enter New Password", no authentication dialog boxes come up. It just times out with the same error dialog. I'm not getting a 2fa push notice either. Any ideas on what to do next? Thanks.

Running the netstat -b (or -abf) command as admin in the cmd.exe shows that Thunderbird has incoming and outgoing established port connexions to freewebarcade.com in the range port 54000-59999. This is odd. Is it a feature of Mozilla? I doubt. If not, how can such a hook be put in place? What would you suggest to get rid of the issue? Thanks

T'bird & Firfox, Win 11 OS. Prob: one weekly formatted newsletter has for over one month come in as an unformatted monster para. Comes in on two other Win OS computers formatted correctly; also correctly formatted on Apple OS. Did Come in on Gogle/Android OS. Have uninstal/reinst F'bd not fixed. What is possible issue? Thank you.