Thunderbird Community Forum

TBird 102.2.1 - just updated . . . and discovered that doing so caused several folder modifications I had just completed in the previous version disappeared. Really, really helpful . . . not.

Was in the midst of copying email files/messages to an external drive; 3/4 of the way through, in checking the "finished product" over there on the external, I discovered that -- regardless of what date the email had originally, TBird was changing all of the message dates to today's! That's really, really useful . . . I guess . . . in someone else's reality. My reality is that when I'm backing up email messages I have a reasonable expectation that they will each accurately reflect everything associated with the original(s).

So: How does one tell TBird to leave the original date(s) alone and copy the message(s) intact?

Guess it's now looking as if I will have to start this process all over -- and attempt to not seriously begrudge a program that makes such an unwarranted and unexpected change . . .

Thanks for any helpful information; appreciated.

Hi,

At some point yesterday my thunderbird upgraded itself to 102.3.2, and since then its pretty much un-usable.

I can't see new email's in my inbox, even though I know they are there. (Luckily I also have web mail access). If I find an email, it opens all the email's in the thread, I don't want that, ever. I can't get it in date desc order, it says it is in view/sort by, but its not, scrolling around I can see email's newer below email's older, its in no particular order as far as I can see.

I've tried folder repair, and for a moment it all looks great and I can see today's email at the top, then it all goes back to how it was.

I've tried messing with the view settings, and actually most of the settings without any effect.

How can I get it back to how it was before the upgrade? Ordered by email's received decending?

FWIW I have 4 email accounts on this thunderbird, all on different servers and its affecting them all the same, none of them sort properly and I can't find new emails.

Any help would be very gratefully appreciated?

I just bought a new MacBook Pro and migrated my old MacBook Pro to the new one. Thunderbird did not migrate with all the other apps. Firefox moved fine, bookmarks and all. I found the article "Moving Thunderbird to a New Computer" and have tried several times to follow the instructions with no success. The new computer is running OS 13.0.1. Both computers have Thunderbird 102.50 installed. Any Ideas? My main concern is losing the email history (sent, received and archived) on the old computer. Thank you.

I am installing Thunderbird on my new laptop (Windows 11 Pro). I have used Thunderbird for years on my old Windows 10 machine. I am having difficulty configuring Thunderbird on the new laptop. When I sign in with my email account, it detects the configurations; but when I select 'Done' - it hangs on 'confirming password...'.

I have screen captures of the configuration windows and the configuration requirements from my email provider (shaw.ca); but cannot upload them below (too large?)

I upgraded my MacBook Pro operating system and now have a message that thunderbird app is damaged and needs to be put in trash. Can I trash it and reinstall without losing my data? Thanks in advance for the help!!

Happy New Year all volunteers, In W10, after crash all my applications, and their setup/data got wiped out. Tbird worked before like charm. Then it was a new installation 2 years ago. I moved mail data from Vista Mail on a Toshiba PC to my then new GP PC, with W10. Now, I have to re-install all the apps, and try to import/collect data. Luckily, my Vista PC is still working, so I can recover things from there. So, in Vista Mail i exported contacts, tried .csv, and .vcf. Csv seemed to work, however the import in Address Book was not functional. The names and e-mail addresses were mixed up. Then, I tried .vcf: with a single contact it works fine, but not with a list of .vcf files. Then, I found the advice to create one .vcf file for all contacts via copy *.vcx merged.vcf. The file got created, and looks fine. The windows contact too can open it, one-by-one. Windows10 Mail can handle it also. But, when I try to import this in TB I got as far as START import. Then, the message "Import failed unexpectedly, more information may be available in the Error Console". I do not see error console, and more hints. I must tell, extracting contacts from GMAIL works too. But, unfortunately I do not have set up gmail so that it saved all contacts upon referencing, so I just have a subset of contacts there... Do you guys have a working solution, or is this a new chart again ? By the way, the TB version is the newest one, a guess it is 102. Cheers, Zoltan

Hello,

On my different installs of Tbird (3 computers, all using Tb 102), it has become impossible to install any plugin, either from Tbird site or from a previously downloaded file. Cannot say when this started, since I very infrequently install plugins on TBird.

Previously installed plugins work ok and can be updated.

Whenever I try to install a plugin, I get to the permission window (Install XXX ? This extension will have permission to such and such). Clicking on the Accept or Cancel button has no visible effect, the window stays there, but the error console displays this message :

PopupNotifications._onButtonEvent: Button click happened before the window was focused

Any idea on how to solve this problem ?

Gentoo user, Awesome window manager. Everything as close to up to date as possible.

Thanks.

I recently did a complete re-installation of Windows 10, then downloaded and installed Thunderbird, but cannot see the data files for Thunderbird. Before re-installation, there was Thunderbird data in the subdirectory C:\users\xxxxx\App Data\Roaming, but now there's no App Data subdirectory.

I want to paste the Thunderbird data into the user subdirectory App Data\Roaming, but there are no subdirectories.

I want to move Thunderbird local folders to an external drive (Seagate). I am working on a desktop computer with Windows 10. Where are the Thunderbird local folders? The files don't display anywhere in Windows explorer. I am able to transfer all other files such as jpg. and pdf. files from the desk top computer to the external drive by dragging and dropping, but I can't locate the Thunderbird local email files so as to be able to drag and drop.

Hi,

Just want to ask, we are doing a backup on our emails in Thunderbird using IMAP settings. We wanted an individual backup of each user and do the manual backup by downloading all emails and zip the Profiles folder.

In every user that we added, we needed to remove each in order to create a new one. Before deleting the said user, there is a check box that says Remove Message Data. We check this checkbox. Just want to clarify that deleting the message data doesn't mean it affects whatever we had in the mail server, right? It is only being deleted in Thunderbird locally right?

Thank you.

I've just got a new Win 11 PC and have followed the method to transfer all the emails in my Local folders to the new PC. TBH I've tried many of the methods without success.

I've copied the folders from the relevant directory on the old Win 10 PC onto a USB. With TB closed on the new PC I've copied the folders from the USB to a new Folder in Local Folders directory.

When I open TB, of the ~7,500 emails I copy, only 282 appear

I've tried this many times now with no luck What am I doing wrong please?

tia Pete

hi, i see twice trash bin /dutch -prullenbak/ ,have a look at my screenshot. my wish is to have only one , this above .when i delete my mails from my folders, i would like to have these maisl in this bin above not in this one under, local folders...how can i install it?

Hello all,

I've been using Thunderbird for more than ten years with zero problems. But with the last upgrade to 102.7.0, it's a total catastrophe. It behaves as if I had never used Thuderbird before. It does not know me.

I have many email accounts, tens of thousands of stored emails, nothing is recognized. It asks me to create a first email account.

The Thunderbird data repository _seems_ ok (it's there, anyway), but version 102.7.0 does not seem able to use it.

MacBook Pro 16", 1 Tb SSD, 64 Gb RAM, OS X 13.2 Ventura.

This is a bit of a catastrophe. If someone could hint at a way to repair this, I'd be enormously obliged.

Thanks!!!!

My computer completely crashed on 2/1, which Microsoft tech support had me reinstall Windows. I have reinstalled Thunderbird, since I use it for my personal email. When I opened Thunderbird, I didn't get an option to reimport my old profile. I think I found my old profile, since it's dated from yesterday. I have attached a screen shot of the location.

I noticed that OneDrive has reconfigured my settings, so the drives are a little different than they were before. how do I save the old profile in Thunderbird to use that profile, since the new Thunderbird has already created a new profile?

Thanks in advance.

New Thunderbird user. I installed TB on Win10 computer. Working fine but I need to try the 32-bit version because I have a 32-bit ERP ("enterprise resource planning") app that writes emails to the default, MAPI-compliant email client on my computer. That used to be old Eudora, which accepted the emails. Now it is 64-bit TB which rejects them. I am hoping 32-bit TB will accept these MAPI emails emanating from my old ERP.

If I uninstall 64-bit TB and install 32-bit TB, will my emails, address book, filters and the rest appear, as before, in 32-bit TB? Reluctant to start this process until I know with certainty.

I thank you in advance. -Matt.

Had to install version 102.7.1 from a really old version (long story.) Old profile has address.mab which I need to change to address.sqlite file so Thunderbird can read my contacts. Haven't a clue. Suggestions appreciated!

I recently recovered the data from a corrupted laptop from 2005 that had a bunch of old emails stored in Thunderbird 1.0 using Windows XP. I would love to recover them and convert them to .mbox, but haven't found a way to convert or to install that version of Thunderbird on a modern laptop. Many thanks in advance for any advice!

Hubby reformatted his computer. Windows 10.

He then downloaded latest version of Thunderbird and then, as he didn't know what he was doing, messed everything up trying to get his old profile back! Cut a long story short:

Created a new profile and then moved his old profile files into the newly created profile folder. Which has always worked in the past.

But it won't open his old profile. When opening Thunderbird it just brings up a box: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird."

He downgraded Thunderbird to the version he would have had prior to reformatting, but still keeps getting that message.

Read https://support.mozilla.org/en-US/kb/unable-launch-older-version-profile but didn't find it much help as still couldn't see how to get his old profile working.

I have followed the instructions for moving my data folder to a new PC running Windows 11 and it is not working. The only thing that is different is that my file path on my old Windows 10 PC is different. The folder is located on my desktop and labeled "thunderbird data". There is no three level jump to "roaming". But the contents of the folder are the same, however. I copied, paste and recopied to new PC per instructions, then restarted Thunderbird. It takes me directly to the account set up process, clearly not recognizing the pasted folder and its contents. I've now tried this multipe times to no avail.

I have used AT&T Websites Mail for years for my domain, but that's all going away at the end of the month. To recover and preserve my emails I've installed Thunderbird as pop server to store all emails on my local desktop. My inbox was accessed and downloaded successfully, however, over the years I have sorted much of the mail I have received into topic specific folders. Thunderbird did not access or download those folders onto my desktop. on my desktop and while it successfully connected with my email account and downloaded all contents of my inbox none of the category folders, nor did it bring over Sent or Draft folders. I've gone through the settings but don't see anything obvious. What am I doing wrong?