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Thunderbird crashes with various crash signatures, caused by Bitdefender. mozilla::PromiseJobRunnable::Run // encoding_rs::mem::is_basic_latin_implr // JS::HeapObjectPostWriteBarrier // RtlpWaitOnCriticalSection ... Mutex::Lock

The latest Thunderbird releases have been crashing regularly, with these submitted reports. I'm trying to ascertain what I need to do to mitigate or eliminate the crashes… (read more)

The latest Thunderbird releases have been crashing regularly, with these submitted reports. I'm trying to ascertain what I need to do to mitigate or eliminate the crashes.

bp-fff7f0cc-3bcf-4863-a97a-2da0b0241109 (submitted 5 minutes ago) bp-211988fe-edbc-4bd6-9f0b-22b8a0241109 (submitted 21 minutes ago) bp-e1d549ea-2933-4ed2-8bac-6c2ed0241108 (submitted 1 day ago) bp-0ec18bc9-e38b-4252-85e7-0cb5e0241108 (submitted 1 day ago) bp-44316ba1-928c-49e8-b7f0-3ac140241105 04-Nov-24, 7:22 PM bp-62666d35-b069-44c2-ab2c-3b6950241105 04-Nov-24, 7:22 PM bp-0631d697-4a78-482a-b0df-db8810241105 04-Nov-24, 7:22 PM bp-6d6b5962-f140-4532-b272-1f9bf0241105 04-Nov-24, 7:22 PM

etc, ad nauseum going back to 03 October.

Asked by 3D4Play 3 months ago

Last reply by 3D4Play 2 months ago

  • Solved

last ten days constant crashing, crash reports fail to send - reply, new message commands don't work (win10)

TB was working great until ten days to two weeks ago. Now it constantly crashes, crash reports fail to send, can't open emails, reply or forward, nothing works and then … (read more)

TB was working great until ten days to two weeks ago. Now it constantly crashes, crash reports fail to send, can't open emails, reply or forward, nothing works and then it crashes again. I have had complete virus scans, malware scans, threat scans done and none are detected.

What happened? I love TB but it no longer works.

Asked by annk2021 3 months ago

Answered by Wayne Mery 3 months ago

  • Solved

Thunderbird crashing as soon as it opens - startup @ strlen | nsCharTraits<T>::length

Since updating Thunderbird on Friday, the application crashes right after opening, even in safe mode. This happens repeatedly, after several reboots and restarting applic… (read more)

Since updating Thunderbird on Friday, the application crashes right after opening, even in safe mode. This happens repeatedly, after several reboots and restarting application in normal and safe mode.

OS: Windows 10 App version: latest unknown.

Please assist. Details below.

Report Contents

Crash ID is: bp-9d476fe2-c377-4f9c-9908-b7fa80200924

I just erased all my profile files, trashed the Application that was in my machine and installed a new one from scratch. It worked for a few hours but crashed again. Opening in Safe Mode gives the same result.

AdapterDeviceID: 0x694c AdapterDriverVersion: 31.0.21001.46001 AdapterSubsysID: 20738086 AdapterVendorID: 0x1002 Add-ons: tbsync%40jobisoft.de:4.11,dav4tbsync%40jobisoft.de:4.8,uBlock0%40raymondhill.net:1.49.2,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 41078267904 AvailablePhysicalMemory: 26196316160 AvailableVirtualMemory: 138522462175232 BackgroundTaskMode: 0 BuildID: 20240820161839 CPUMicrocodeVersion: 0xb4 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1728276727 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1728025349 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["usp10.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","Windows.Security.Integrity.dll","TaskFlowDataEngine.dll","explorerframe.dll","ntshrui.dll","dataexchange.dll","twinapi.dll","linkinfo.dll","wsock32.dll","cdp.dll","wscapi.dll","dbgcore.dll","cscapi.dll","ondemandconnroutehelper.dll","OneCoreCommonProxyStub.dll","wininet.dll","directmanipulation.dll","rasadhlp.dll","Windows.Globalization.dll","DWrite.dll","FWPUCLNT.DLL","urlmon.dll","Windows.UI.Immersive.dll","srvcli.dll","iertutil.dll","InputHost.dll","TextInputFramework.dll","npmproxy.dll","BCP47mrm.dll","Windows.UI.dll","Bcp47Langs.dll","winmm.dll","ktmw32.dll","OneCoreUAPCommonProxyStub.dll","ColorAdapterClient.dll","winhttp.dll","mscms.dll","twinapi.appcore.dll","WindowManagementAPI.dll","dbghelp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","MMDevAPI.dll","AudioSes.dll","CoreUIComponents.dll","d2d1.dll","avrt.dll","wshbth.dll","d3d11.dll","dcomp.dll","WinTypes.dll","winnsi.dll","CoreMessaging.dll","wtsapi32.dll","nlaapi.dll","version.dll","dsreg.dll","policymanager.dll","propsys.dll","netprofm.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","msvcp110_win.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","powrprof.dll","mswsock.dll","CRYPTBASE.DLL","wldp.dll","cryptsp.dll","msasn1.dll","devobj.dll","userenv.dll","sspicli.dll","profapi.dll","gdi32full.dll","wintrust.dll","KERNELBASE.dll","ucrtbase.dll","bcrypt.dll","win32u.dll","cfgmgr32.dll","bcryptPrimitives.dll","msvcp_win.dll","crypt32.dll","setupapi.dll","psapi.dll","rpcrt4.dll","oleaut32.dll","shell32.dll","combase.dll","clbcatq.dll","ole32.dll","SHCore.dll","kernel32.dll","nsi.dll","msvcrt.dll","sechost.dll","imm32.dll","user32.dll","msctf.dll","gdi32.dll","ws2_32.dll","shlwapi.dll","advapi32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","xul.dll","gkcodecs.dll","freebl3.dll","nss3.dll","nssckbi.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"]} Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x591b, AdapterSubsysID2: 20738086, AdapterDriverVersion2: 30.0.101.1660FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 80 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1728276723 SubmittedFrom: Client SystemMemoryUsePercentage: 23 TelemetryClientId: 883ecf00-ea60-465f-bacd-8ab9061444e8 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20240820161839","version":"128.1.1","vendor":null,"displayVersion":"128.1.1esr","platformVersion":"128.1.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32687,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-NZ","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":4894},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Radeon RX Vega M GH Graphics","vendorID":"0x1002","deviceID":"0x694c","subsysID":"20738086","RAM":4096,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a","driverVendor":null,"driverVersion":"31.0.21001.46001","driverDate":"6-28-2023","GPUActive":true},{"description":"Intel(R) HD Graphics 630","vendorID":"0x8086","deviceID":"0x591b","subsysID":"20738086","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"30.0.101.1660","driverDate":"3-18-2022","GPUActive":false}],"monitors":[{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-NZ","zh-Hant-TW"],"regionalPrefsLocales":["en-NZ"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"NZ","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19344,"firstUseDate":19344},"addons":{"activeAddons":{"uBlock0@raymondhill.net":{"version":"1.49.2","scope":1,"type":"extension","updateDay":19494,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19494,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"dav4tbsync@jobisoft.de":{"version":"4.8","scope":1,"type":"extension","updateDay":20000,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This add-on is being discontinued because Thunderbird natively supports this feature.","name":"Provider for CalDAV & CardDAV","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19448,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"tbsync@jobisoft.de":{"version":"4.11","scope":1,"type":"extension","updateDay":20000,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"TbSync is a central user interface to manage cloud accounts and to synchronize their contact, task a","name":"TbSync","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19448,"signedState":0,"signedTypes":"[]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19344,"updateDay":19344},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} TelemetryServerURL: https://incoming-telemetry.thunderbird.net TelemetrySessionId: 10fce786-3002-4eca-be92-9e0033096565 Throttleable: 1 TotalPageFile: 52528123904 TotalPhysicalMemory: 34274512896 TotalVirtualMemory: 140737488224256 UptimeTS: 40.4371 User32BeforeBlocklist: 1 Version: 128.1.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Asked by 94dfx 4 months ago

Answered by 94dfx 3 months ago

Thunderbird 128.2.0 Crashing on Start up (bug 1907691)

Hello, Thunderbird keeps crashing. That is about all that I can tell you. It started this morning (/when I got to work I fist noticed it). I have not used any add ons.… (read more)

Hello,

Thunderbird keeps crashing. That is about all that I can tell you. It started this morning (/when I got to work I fist noticed it). I have not used any add ons. I have been submitting crash reports. Crash data avaiable on request. I uninstalled and re installed, same result; crashes immediately on start up.

Please assist.

Thank you

Toll

Asked by Toll 5 months ago

Last reply by Wayne Mery 3 months ago