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Settings Screens All Blank

All of the settings options have disappeared. Everything is now blank on all settings tabs; General, Composition, etc. Version 115.8.0. Any tips on how to fix this? … (read more)

All of the settings options have disappeared. Everything is now blank on all settings tabs; General, Composition, etc. Version 115.8.0. Any tips on how to fix this?

Asked by Tim Nelson 2 days ago

Last reply by Wayne Mery 2 hours ago

Global email search does not find anything unless search string is modified only in certain ways

Hello, This is my very first post to a support community so please excuse me for any rookie mistakes and oversights. T.B. 115.8.0 (64-bit) Windows 10 - IMAP settings wi… (read more)

Hello,

This is my very first post to a support community so please excuse me for any rookie mistakes and oversights.

T.B. 115.8.0 (64-bit) Windows 10 - IMAP settings with multiple domains and multiple accounts on each.

Problem/Issue: Most searches return the expected results, but in certain cases, and seems to affect mostly the sub directories in Local Folder (have not been able to replicate problems in strings found elsewhere).

Things I have already done: - Rebooted PC - Compacted the folder where the email resides - Repaired such folder - Confirmed that Global search is clicked for such folder - Opened the email to confirm that it does open and is valid (Remember that it's in Local folders so already downloaded)

E.g. Global search string "Re: New Project 25-301-623 needed into Swahili - word count 321" (which does exists in Local Folders) does not produce any results but (Deleted first character of the string) "e: New Project 25-301-623 needed into Swahili - word count 321" produced results for "New Project 25-301-623 needed into Swahili - word count 321" without the results for "Re:...". Additionally, no filters are displayed such as Location, People, etc. (Running the same search within the folder where it resides works fine.) Cutting down the string to only "Re: New Project 25-301-623" still does not find any results. Global search for string "Payable Summary for: August 2022", which resides in the same folder tested is found but no filter data available for Location, People, etc. However a search for "Project delivery for Job: 25-258-813" again residing in the same folder is found with Location, Account and People. I've tested same approach and tests on different folders to rule out Folder specific problems and behavior is the same problem.

Another example that might help in figuring things out. I tested a string of an email subject from an amazon order, which are long in nature do to # dashes, long numbers, etc. Performed a global search and the email was found but no Filters shown. Did the same search removing the end of the string "has shipped" and the email was found once again but with all Filters showing.

I hope I have been thorough enough. If any additional information is needed please let me know.

Thanks to all.

Asked by mozilla538 23 hours ago

Last reply by Wayne Mery 2 hours ago

How do I remove Profile Folders for good?

I recently got a new PC with WINDOWS 10 and loaded Thunderbird to pick up my email. However, now the mail client keeps making new profile folders, which I keep trying to … (read more)

I recently got a new PC with WINDOWS 10 and loaded Thunderbird to pick up my email. However, now the mail client keeps making new profile folders, which I keep trying to delete. I am up to 6 now. THey are all in my deleted section of my Local Folders. How do I remove them for good. I thought all deleted items were supposed to disappear once you close the program, no? I never had to even deal with Profile Folders on my older PC. Thank oyu for your assistance.

Asked by Keith Post 2 hours ago

Thunderbird 115.8.0 not saving passwords

Thunderbird 115.8.0 not saving passwords. Every time I try to download mail it asks me for a password (I have about 12 email accounts). Even after entering the password… (read more)

Thunderbird 115.8.0 not saving passwords. Every time I try to download mail it asks me for a password (I have about 12 email accounts). Even after entering the password multiple times it still asks.

Asked by El Arseneau 9 hours ago

Last reply by Matt 2 hours ago

iCloud email folders being randomly unsubscribed

My one iCloud email account has been working fine in TB for months. Today sometime TB (115.8.0) began unsubscribing all but a few of my iCloud email folders, including "S… (read more)

My one iCloud email account has been working fine in TB for months. Today sometime TB (115.8.0) began unsubscribing all but a few of my iCloud email folders, including "Sent", "Trash" &c. All other email accounts in the client are unaffected. I resubscribed all of the folders, but they keep unsubscribing - that is, the subscribe process isn't holding and the folders it retains seem random. All the mail and folders on iCloud.com are intact, but TB will show them (some or most of them) briefly, then unsubscribe all but a few. I've tried deleting the account entirely (including data in Thunderbird folder) and re-adding - the problem persists. I've been bale to solve this one. Anybody?

Asked by Robert 4 hours ago

Last reply by Matt 2 hours ago

Problems (plural) with Attachments in 115.8

115.8 seems to have problems with Attachments: 1) I sent an attachment to two people, one could view it, the other could not. I re-sent the attachment with Outlook, and … (read more)

115.8 seems to have problems with Attachments:

1) I sent an attachment to two people, one could view it, the other could not. I re-sent the attachment with Outlook, and they both could view.

2) Some (but not all) attachments I RECEIVE have SIZE UNKNOWN and then I can't forward the attachment (it is missing when I try to forward email).

Asked by brittondi 4 hours ago

Last reply by Matt 3 hours ago

Migration of domain to different server

Hi, My website hosting provider has moved my domain to a different server. Thunderbird allows me to alter mailserver name in account settings but not the server location… (read more)

Hi, My website hosting provider has moved my domain to a different server. Thunderbird allows me to alter mailserver name in account settings but not the server location. It doesn't give any error message when I try to get messages except that I don't receive any messages. Do I need to set up a whole new bunch of email accounts from scratch? I've ticked the box to be emailed when anyone answers but am guessing that I'll have to use webmail to read any. Thanks Allan Thunderbird 115.8.0(64 bit) Windows 10 pro v22H2 32gb Ram

Asked by Amagpie 3 hours ago

Using Thunderbird I do not see all my yahoo.com emails

Using Thunderbird I have more than 10,000 yahoo.com emails but only about the most recent 1000 are displayed. This was not an issue until last summer then something chan… (read more)

Using Thunderbird I have more than 10,000 yahoo.com emails but only about the most recent 1000 are displayed. This was not an issue until last summer then something changed. How you I get to see all my emails?

Asked by kcarmona1 1 day ago

Last reply by Matt 9 hours ago

"Please enter credentials for ....@yahoo.com" PopUp even if I deleted my Yahoo account

Hi, My problem looks a bit like this one: https://support.mozilla.org/en-US/questions/1434453 except it's for Yahoo.com AND I don't have any syncing between yahoo calenda… (read more)

Hi, My problem looks a bit like this one: https://support.mozilla.org/en-US/questions/1434453 except it's for Yahoo.com AND I don't have any syncing between yahoo calendar AFAIK. This popup asking for my credentials to log into my account appears randomly and repeatedly apparently. I deleted all my yahoo account in Thunderbird.

How can I know where does this popup come from?

This is what I get in console (see picture).

Thanks!

Asked by gustavklopp 23 hours ago

Last reply by Matt 9 hours ago

Not custom HTML Signature, NOT taking the Body text of the e-mail.

I'm trying to not use clunky "HTML" signatures and just let Thunderbird put the signature text into the body of my e-mail in the same default format as the body of my e-m… (read more)

I'm trying to not use clunky "HTML" signatures and just let Thunderbird put the signature text into the body of my e-mail in the same default format as the body of my e-mail. But it doesn't work.

Body text is "body text" Variable width.

The non-formatted signature that Thunderbird puts into the body ends up being tiny. "Preformat" "Fixed Width"

Then I change it to "body Text" it becomes the right size, but all the line breaks are lost (which is why I resorted to using clunky HTML before)

————

On top of this, if I put two dashes -- above my signature, then I get two sets of two dashes -- -- signature.

if I don't manually put two dashes above my signature in the Account Settings, then I don't get any dashes before my signature. So I don't know wtf is going on.

I need the two dashes because I also post to Wordpress via e-mail and those two dashes automatically chop off my signature from posts - super handy.

Asked by VidPro 14 hours ago

Last reply by Matt 13 hours ago

Thunderbird/Spectrum March 2024 emails suddenly not sending

Please advise - after hours with Spectrum they said my issue is with Thunderbird, (version 115.8). Mac OS 12.7.2 A few days ago, emails stopped SENDING. SMTP previou… (read more)

Please advise - after hours with Spectrum they said my issue is with Thunderbird, (version 115.8). Mac OS 12.7.2 A few days ago, emails stopped SENDING. SMTP previously port 25; have tried 587 and 465 at their suggestion. Now after Spectrum "worked coding script that only correct the settings and fixes any bugs on the email server", I cannot RECEIVE either. Incoming email POP mail server: mail.twc.com Please give me correct server settings and SMTP settings for outgoing email, to input on my account settings tab

Asked by shampto3 18 hours ago

Last reply by Matt 14 hours ago

receiving emails

I have been dealing with amazon.com for many years with successful fulfillment of my orders. But, I never get any emails of acknowledgement or delivery. Recently they a… (read more)

I have been dealing with amazon.com for many years with successful fulfillment of my orders. But, I never get any emails of acknowledgement or delivery. Recently they added a verification code which they send via email, which I do not get, and so I am forever locked out of the site. What can I do to get their transmissions ?

Asked by jxw4110 1 day ago

Last reply by david 16 hours ago

Cardbook not working

starting yesterday, I can not edit old contacts or add new ones to cardbook. when I click on either the edit or new contact tab at the top of the cardbook screen or do … (read more)

starting yesterday, I can not edit old contacts or add new ones to cardbook. when I click on either the edit or new contact tab at the top of the cardbook screen or do a right click on the contact and select edit, It takes me to a blank new contact entry form for the thunderbird contacts, not the old cardbook file. Also, when I tried to send information to the cardbook support or went to their .uci page, both returned the error message that the address did not exist.

so I am wondering if cardbook is now dead and I need to load all my contact into thunderbirds contacts, or if there is some simple fix that I am ignorant of.

Any help anyone can offer will be greatly appreciated.

I loved cardbook, have well over a thousand contacts, old customers and vendors add up quickly, and cardbook gave me the ability to better organize them with sub groups so they were easy to find by specific trade. I did not see that capability in older versions of the thunderbird contacts.

Asked by Nesko 3 days ago

Last reply by Nesko 16 hours ago

  • Solved

Old Email Missing Body Content

I've been using Mozilla for POP emails for a long time. I have a bunch of older emails in folders where the meta data shows up (date, subject, recipient, etc...) but whe… (read more)

I've been using Mozilla for POP emails for a long time. I have a bunch of older emails in folders where the meta data shows up (date, subject, recipient, etc...) but when I click into the email all I get is a blank page (no body of the email). Any ideas? Is there some kind of "scan and fix data" utility maybe somewhere? I'll attach a couple of pics so you can see what I'm referring to---please let me know if you need to see anything else.

Paul.

Asked by mozilla539 18 hours ago

Answered by Matt 17 hours ago

Locked into "Unified Folder" mode, with 3pane errors. IDN related?

Hello, I'm running 115.6.0 (64-bit) on Ubuntu Studio 20.04.6 LTS (Xfce, if that's important ?) Because I have 10 (IMAP) accounts configured I normally run in "Unifi… (read more)

Hello, I'm running 115.6.0 (64-bit) on Ubuntu Studio 20.04.6 LTS (Xfce, if that's important ?)

Because I have 10 (IMAP) accounts configured I normally run in "Unified Folders" mode and I was therefore in this mode when I upgraded.

If I select View | Folders | "All Folders" I get a tick-mark but if I then click somewhere else on the screen and go back the only tick is against "Unified Folders".

If I select "Recent Folders" , "Unread Folders", or "Favorite Folders" they are displayed and stay displayed.

I have tried deleting the various files in the Mail directory suggested by other solutions but they don't make a difference. I think I don't have a problem getting "Unified Folders" - I have the problem of NOT using "Unified Folders". . .

Any ideas ?

PS: Non of my IMAP accounts allow me to select a folder for "Sent"; "Archives"; "Drafts" or "Templates" in the "Copies & Folders" section. - The field is either "NO available folders" or is empty and has no drop-down list available.

Asked by gsjarvis 1 month ago

Last reply by Wayne Mery 1 day ago

Cannot set up gmail in 115.8.0

A completely fresh install of TB on Win 11 (on new machine - TB has not been installed on that machine before). I use "set up your existing email adress" and enter my val… (read more)

A completely fresh install of TB on Win 11 (on new machine - TB has not been installed on that machine before). I use "set up your existing email adress" and enter my values for my gmail account. It says "Configuration found in Mozilla ISP database". I Press "Done" and it immediately comes up with the error message "Unable to log in at server. Probably wrong configuration, username or password.". I never get a pop-up allowing sign-in to Google.

On my old machine, having an older TB, I was connected to my gmail account (using OAuth authentication), so it is not a question of settings on the account. I have looked at all the suggestions I found by googling the problem and both cookies and JavaScript are enabled (I have literally not touched any settings, I attempt to set up this account on the first open of TB). In all the accounts i found from people having similar issues with TB and gmail, people are at least getting the google sign-in window/pop-up, but I am not even getting that.

Regards, Morten Larsen

Asked by Morten Larsen 3 days ago

Last reply by david 1 day ago

  • Solved

Problem in ThunderBird

Dear Madam / Sir its Mojtaba Dear i installed ThunderBird Email program , very good prgrma and i enjoy it but i have a problem when i want make new email it seem not w… (read more)

Dear Madam / Sir

its Mojtaba Dear i installed ThunderBird Email program , very good prgrma and i enjoy it but i have a problem when i want make new email it seem not work good before i used "Windows Live Mail " for example when you want import a table from Excel shown with color but in ThunderBird don`t show correct please check attachment photos to clear please guide me , maybe need change in setting or is basic problem

my Gmail : mojtaba.kazemi.1981@gmail.com

Best Regards Mojtaba

Asked by Mojtaba Kazemi 1 week ago

Answered by david 1 week ago

Global search by email subject

Hello I have noticed that global Thunderbird search (Ctlr+K) does not index email subjects. So, if I search for keyword which is present only in email subject and not in … (read more)

Hello I have noticed that global Thunderbird search (Ctlr+K) does not index email subjects. So, if I search for keyword which is present only in email subject and not in email body, then search does not return result. If I'm in correct folder and use quick search (Ctrl+Shift+K) with search by subject enabled then it find this email.

Is there any way to search globally by keywords in subject?

Asked by Netmaniac 1 day ago

Problem sending iCloud mails with Thunderbird

My wife has set up her iCloud account in Thunderbird. Receiving mails works properly When sending mails they go to the "Sent" folder, but never reach the addressed perso… (read more)

My wife has set up her iCloud account in Thunderbird. Receiving mails works properly When sending mails they go to the "Sent" folder, but never reach the addressed person. Very weird! I have never experienced before, that mails seem to have been sent, but did not go through without any warning.

Mails from the "Sent" folder can be successfully forwarded to the recipient

Thanks a lot, your help is very much appreciated

Andreas

Asked by tvod 1 week ago

Last reply by tvod 1 day ago