Thunderbird Community Forum

Hello!

I started using Thunderbird quite recently. After an unsuccessful installation, Thunderbird deleted it, as well as deleted the profile folder. In order to perform a clean installation of the program.

But after installation, Thunderbird started, to my surprise, already with accounts, and even with add-ons installed. I have not found an answer to my question about the complete removal of the program on the Internet. The only article found from this resource turned out to be without text: just the title. Here is the link to it: https://support.mozilla.org/en-US/kb/uninstall-thunderbird.

As a result, I cleaned out the entire registry, as well as all the folders found by the search. And only after that it was possible to install Thunderbird cleanly. In my experience, such deep cleaning has a detrimental effect on the Operating System. And I want to avoid this in the future.

Can you tell me how to remove Thunderbird from your computer COMPLETELY? What exactly should be deleted?

(This is a machine translation)

Hi, I was just contacted and completed a survey, and signed up for your newsletter. I saw what looks like new products. I wondered if I need to download/upgrade?. Thanking you

Goal: I have outlook on a windows 10 desktop with many .pst files I want to keep (emails in folders and contacts)/import into TB. I want to set up Thunderbird on a new laptop PC and use TB instead of Outlook.

I'm setting up Thunderbird first on my desktop but I don’t know how to import the outlook files – one Q&A answer says first install an older version of TB that can do the outlook import (I started this and it couldn’t find my account so I got stuck); another Q&A answer says the outlook files have to be ‘offered’ to Thunderbird and may or may not be.

Can I have human help? I’m happy to pay. Otherwise I don’t think I can figure it out and I’ll just stick with Outlook. I see someone else switched to TB and then went back to Outlook. Hmmm. I wonder why?

Thank you so much. It sure seems like a great product you offer but it's overwhelming figuring out how to get there from here.

Hi Folks,

As I said above, I just updated to Thunderbird version 128.2.1esr (64-bit) and seem to have lost a couple of functions, in particular the ability to make a new Tab, and the use of an extremely handy Add-on, Shrunked Image Resizer. I have Mac OS 12.7.6 and I noticed in the release notes for 128.2.1esr (64-bit) that this latest version's System Requirements are MacOS 10.15 or later. Does that mean that I should not have downloaded the latest version, and if so, how can I revert to an earlier version of TB that will allow me to use Tabs and Shrunked Image Resizer? I thought that Thunderbird was capable of recognizing which version of Mac OS I have and thus would not suggest I update to the latest version of TB if it won't work as it did with an earlier version of TB. I would be very grateful if you could suggest a solution to my problem.

Thanks, Chris O'Brien

I have lost my password. How do I find it or how do I reset it. Please give a detailed, step by step, on how to do this. I am a computer illiterate. Cheers everyone. Bob

Hi guys, an automatic update seem to have made my Thunderbird Flatpak unusable. I have literally thousands of Emails in several Accounts as POP3 and need to access them. Suddenly since today I get the error message "You have launched an older version of Thunderbird" (Create New Profile) (Quit). Both choices are not acceptable for me. Any ideas what I can do? Any help is appreciated!

I have several email accounts that don't work well for me. Since Firefox has been my primary browser for over twenty years, I turned to Mozilla. I like your company's open source method and people-based philosophy. So I signed up for Thunderbird just now from your website. But I am not all that tech - savvy (I'm a baby boomer who started using personal computers at age 34 in 1984, and internet in 1990.) I'm 76 years old.

Is there someone who could walk me through setting up my new Thunderbird email account, and then moving my emails and address book from my current email server on Rackspace? And also disconnecting Apple Mail as my default outgoing mailbox, and set up my new Thunderbird account in its place?

I'm willing to pay for some help!

Hi, hope someone can help please

By mistake I set up my 89 year old aunties TB using a Beta version. All of her emails are in that profile. I then installed the stable version but I'm told that the stable version is an older versions and can not import from the Beta.

Specifically the Beta version is 127.0b4 (64-bit) and the stable vesrion is 115.11.1 (64-bit).

Is there any way to recover the emails (and if possible the settings) from the Beta profile to the stable release

Thanks in anticipation

Russell

I have been having using Thunderbird as my email package for over 10 years and lately have been having issues. I was looking to cleanup the install (version 140.5 esr) and noticed an older version of the app still exist on the computer (version 68.4). will deleting this version have any implications. This computer was originally Windows 10 but has been upgraded to Windows 11 when the problems seemed to start appearing.

I've downloaded Thunderbird and set up my gmail and tiscali accounts ok. They work fine. I can't get Thunderbird to set up my icloud account - it fails to recognise the servers. I've tried to set it up manually (using the info on the Thunderbird help page) with the same result. Should I be able to send/receive to an icloud address from Thunderbird? What do I try next?

I was finally forced to upgrade from win7 (which worked) to win 10 (me no likey) because of a required program which would not even install on win7. After the upgrade, which obliterated my hard drive of several important things, I am reinstalling TB. I always used an NAS directory for Thunderbird, and have email records going back nearly twenty years. I installed TB 115 and have tried several ways to get it to recognize my profile directory on the NAS to no avail. I tried copying data into the default directory the 115 install is looking at. The about:profiles shows it is looking in the correct directory, it produces a parent.lock file in that directory when I run the program. It does not give me my email, or contacts. I do not use the calendar or to-do lists.

My system is an AMD K6-6400K with 16 GB and a 500 GB drive. Though programs are loaded on the drive ALL data is stored in an NAS. There is about 375 GB available on the C drive.

I have used the cmd line to pull up profile manager, added a profile, pointed it to the data that is on the NAS, a parent lock file is created there too but it shows me no mail.

I have edited the profiles.ini file manually to have the program look at the directories, both the NAS and a local directory which has had the old files entered. Neither worked.

I tried opening TB and creating a new profile and pre-loading the info there, nothing. I've been at this for days now. I have uninstalled and removed manually all TB folders and reinstalled older versions to give that a go but without effect. I am no Luddite (Many years ago I owned a system integration, assembly and install company doing networking for the military as a civilian contractor.) but someone has to explain this to me like I am a five year old. There is no reason having my email back should be this difficult!

PLEASE give me a hand?

My TB directory appears in C:\Users\owner\AppData\Roaming\Thunderbird My old data folder was on a network drive at M:\Users\owner\AppData\Roaming\Thunderbird\profiles\k5zbs5az.default When I manually enter the M: address in the profiles.ini file, it "corrects" it to C:\Users\owner\AppData\Roaming\Thunderbird\ even though the switch 'relative' is off.

[Profile1] Name=default IsRelative=1 Path=Profiles/zpfeu8eu.default Default=1

[Profile0] Name=default-beta IsRelative=0 Path=C:\Users\owner\AppData\Roaming\Thunderbird

[General] StartWithLastProfile=0 Version=2

[Install5D388C1349709B37] Default=C:\Users\owner\AppData\Roaming\Thunderbird Locked=1

Running the Mozilla application with a specific profile using command line arguments brings up the program but no mail. It creates a lock file in the correct directory, but no joy.

I get no pop up error messages.

I chose for the Subject the same text as a question a year ago (rick147 10/24/23, 11:48 PM).

The solution offered on that thread does not tell how to disable upgrades. Thunderbird>Settings>General>Updates offers only two choices:

   "Automatically update," which results in Thunderbird being updated automatically, without asking the user.
   "Check for updates, but let me choose whether to install them," which results in frequent popups asking to update.

Neither of these disables updates. The second causes an update if the user clicks the Update button. Updates are enabled with either choice.

There is not a choice to disable, prevent, stop, updates.

Two groups of users are very unhappy about the lack of a choice to disable updates. 1. Awkward, clumsy, confused, stupid, and other such users. Like me. 2. Users that are unable to use Supernova and--constantly provoked by the frequent upgrade popups--lose their self control and stab at the screen. Or somehow forget they have just switched to Thunderbird while using another application and are simply mistaken, thinking that the long awaited update to that other application is being offered.

All of us such users know that--on Windows--it is straightforward to disable updates.

Many of us suppose that--if the Thunderbird volunteers we support find it technically possible to disable updates in the Windows version--the are capable of finding a way to let users disable updates in the Mac version.

What a blessing that would be. Currently, we are left with going through the process of downgrading to 102.15. The last version before Supernova. When we <adjective> users click the wrong button.

AND OTHERWISE CLICK THE right button SEVERAL TIMES A DAY!

Thanks for your help, dear reader. We all await the fix.

Cordially, your Mozilla and Thunderbird Volunteers supporter,

joaquin

I have Thunderbird 128.3.3esr installed on my PC desktop. The Beta app for Android says to go to Settings on the desktop app and select "Export to Mobile" to get the QR code. However, I cannot find "Export to Mobile" even using the search box. Where is it?

Also, once my accounts are in the Beta phone app, are they synced with the desktop app?

After upgrading to Win10 on a 64 bit machine, INBOX appears normal. However, when any email in that INBOX is opened, the window that appears is a REPLY ALL window with the RFOM address being mine and the TO address being the sender of that particular email. I see an error message stating "A unique identity matching the From address was not found. The message will be sent using the current From Field and settings from identity <my email address>". What I would expect to see in this window would be the opened email displaying the name of the sender in the FROM field along with the options to Forward, Reply, Delete, etc.

I'm trying to download Thunderbird, but am having a problem. Every time I click the download button, I'mm being taken to a donation page. I gave a donation, but still have not been able to download the software. Am i doing something wrong?

Had to re-install Windows 10 Pro 64 bit. Saved Tbird Profiles folder to USB thumb drive. Re-installed Windows then installed latest Tbird version (same one I was using). Opened Choose User Profile > Selected Create Profile > Selected Use the selected profile... > Exited Choose User Profile.

Then went to the thumb drive > Opened a profile folder > Copied everything > Then pasted it into the new profile folder I had just created. Opened TBird but it didn't have any of my settings or emails.

The thumb drive had 3 profile folders in it so I repeated these steps for each folder. But still didn't get my settings, etc.

What am I doing wrong?

Having downloaded TB version 128, the details for TbSync via add-on manager states that it is not compatible with this version. My questions, as a first timer with TB are:

1. Can I still go ahead and use TbSync with version 128? I need it to get contacts and calendar from Outlook.com

2. Will the planned native support in 128 for Exchange ActiveSync allow for easy switch from TbSync?

3. I thought I would download TB 115 which TbSync works with, but all download buttons seem to point to 128 and I can't for the life of me find the actual download link for TB 115.

Thank you. Sep