Thunderbird Community Forum

I believe someone got a hold of my email please help recover my account. It keeps crashing in not backing up. Thanks to who it my concern I'm losing a lot of data.

Someone hacked my thunderbird account and I can't get to it. How can I find the password that is now associate with it? I was told the provider has to do that, but Spectrum can't do it. I tried independent software, but the password it recovered is an old one and it doesn't work. It doesn't show up in the list of saved passwords.

I need a way to change my password in Thunderbird. I cannot sign in with the password I have used for several years, due to the fact that my hard disk had to be completely revamped, which also resulted in numerous files being erased. Apparently, this included my Thunderbird password. Unfortunately, the Thunderbird software does not (yet) make provisions for changing a password. I doubt that I am the only user who would welcome this possibility. I know for a fact that numerous other software programs find ways to enable a change of passwords.

Dr. Gene Strasbaugh, Berlin, Germany email mullet@gmx.net

I have not been able to log in and operate my personal email on Earthlink.com for about the last 6 months using my MacBook Air. It refuses to accept my many valid attempts over the months to update the email password. To overcome this difficulty, I have updated all 140.12.1esr (aarch64) involved software, still to no benefit. My wife on her MacBook Air has been routinely checking my Earthlink email as she and I (on my MacBook) have been able to do with Thunderbird for over 20 years. I find this very frustrating and tiring.

  I hope some of you out there have a working solution for me.  It will really uplift my life !

- Alan Olson in Lebanon PA

My computer recently crashed, and I've only been able to partly restore it. One of the casualties seems to be access to Thunderbird (although I've just accessed this help page with the password that doesn't work with the App).

In trying to launch Thunderbird, I am now for the first time being asked for my primary Thunderbird password. I do not remember setting this up and I have no record of this. How do I reset this password so that I can open thunderbird? I have been using Thunderbird for several years now and have never previously been asked for a primary password.

I have Thunderbird Version 140.8.1esr | Released March 10, 2026 on windows 11. The problem started 2 days ago when I couldn't receive emails on desk top or the iPhone. I looked on the web to see why I wasn't getting mail on my @yahoo.com mail. The web showed that yahoo had trouble in the eastern US. Not knowing what to do I deleted the email on my iPhone and tried to reinstall it, but couldn't. I didn't have the email password. (The one I had saved wasn't accepted.) I don't know how I got email back on the desk top, but it is working now. I think if I can change the email password on the desk top I can then reinstall it on the iPhone. On another computer on the same WiFi which has a g-mail address also using Thunderbird there was no problem getting mail.

Hello, Thunderbird starts with "Authetication Failed" for my main account. After deleting the saved account/Password in Thunderbird it DOES NOT ask to enter a new one. It seems, Thunderbird hast still the Old informations saved, but it does NOT appear under Passwords / User Accounts in Thunderbird. How can I enter a new password in Thunderbird ? Has anybody a REGEDIT clue or any other help ? THANKS