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  • Solved

Main inbox window minimizes when I click on "+ New Message" to compose a new message

Main inbox window minimizes when I click on "+ New Message" or Reply to an email. I can't seem to find a setting to prevent this from happening. Is this a bug? Just annoy… (read more)

Main inbox window minimizes when I click on "+ New Message" or Reply to an email. I can't seem to find a setting to prevent this from happening. Is this a bug? Just annoying how it does this when I need refer to another email while replying/composing a new message. Any help would be very much appreciated!

Thanks!

henry

Asked by H H 9 hours ago

Answered by sfhowes 8 hours ago

  • Solved

Spam folder in Trash

I seem to have inadvertently moved the spam folder into the trash folder but the client won't let me move ot out again. How do I reverse this action?

Asked by jmclean610 5 days ago

Answered by david 5 days ago

  • Solved

Draft-folder poped up - don't know why

Out of the blue, one of my mail-folders have turned into a "draft-folder", and all the mails ind this folder is now considered to be draft. Why or how did that happen? Ho… (read more)

Out of the blue, one of my mail-folders have turned into a "draft-folder", and all the mails ind this folder is now considered to be draft. Why or how did that happen? How do I get rid of this annoying feature, and how do I get my folder back to normal behavior again?

Asked by crstn 1 week ago

Answered by sfhowes 6 days ago

  • Solved

Using Thunderbird for verizon.net email

I have a verizon.net email account at AOL. AOL now requires use of a one-time-use "app password" to sign in from Thunderbird. This does work but it seems like now I will … (read more)

I have a verizon.net email account at AOL. AOL now requires use of a one-time-use "app password" to sign in from Thunderbird. This does work but it seems like now I will have to go through this process (going to AOL web mail and requesting a new app password) every time I reboot my computer or restart Thunderbird. Is this true?

Asked by jimrader 1 week ago

Answered by david 1 week ago

  • Solved

Thunderbird

Thunderbird always turns off the print server every time it is started. I am running version 115.7.0 on a Win 11 OS. This problem began when I last updated Thunderbird … (read more)

Thunderbird always turns off the print server every time it is started. I am running version 115.7.0 on a Win 11 OS. This problem began when I last updated Thunderbird (I think?) Jim Teague

Asked by jimteague 1 week ago

Answered by jimteague 1 week ago

  • Solved

Deleted account keep reappearing

I'm currently using Thunderbird 115.6.0 (64 Bit) in Win 10. There are a couple of old email accounts that I need to delete as they no longer exist, but although I can del… (read more)

I'm currently using Thunderbird 115.6.0 (64 Bit) in Win 10. There are a couple of old email accounts that I need to delete as they no longer exist, but although I can delete them using the Account Actions method under tools, they reappear next time I open Thunderbird.

I have looked through the older posts on this topic, but nothing there has helped. Any thoughts?

Many thanks,

Kelvin

Asked by kelvin5 1 month ago

Answered by Matt 1 month ago

  • Solved

Why can't I see the SMTP settings?

I'm probably wasting my time here because whenever I Google this problem I get instructions that do not work. And If I try and search Thunderbird Settings with the simpl… (read more)

I'm probably wasting my time here because whenever I Google this problem I get instructions that do not work. And If I try and search Thunderbird Settings with the simple searchterm SMTP I get 'Sorry! There are no results in Options for "smtp".' This seems a peculiar error message for an application that purports to be an email client! And I've just updated to the latest version (115.7.0).

So, pretty please with sugar on top, how do I get to see the smtp server settings in Thunderbird? I would really hate to have to switch to Outlook.

Thank you

Matthew Fisher

Asked by maf128 1 week ago

Answered by maf128 1 week ago

  • Solved

Thunderbird will not shut down before master password is entered

I am having problems with the master password addressed elsewhere. However I am stuck with a master password I cannot remove until I send more details. Meanwhile, if I tr… (read more)

I am having problems with the master password addressed elsewhere. However I am stuck with a master password I cannot remove until I send more details. Meanwhile, if I try to open Thunderbird, perhaps by mistake it requests the password. If I do not enter the master password Thunderbird will not shut down, and I have to use Task Manager to kill the process. If I try to close, it simply asks for the password and remains part open until I kill it.

Asked by old_nic 1 week ago

Answered by Matt 1 week ago

  • Solved

when sending a message in Thunderbird, my sent folder always shows two messages sent, why is this and how can it be fixed?

when sending a message in Thunderbird, my sent folder always shows two messages sent, why is this and how can it be fixed? I have been through settings and cannot find an… (read more)

when sending a message in Thunderbird, my sent folder always shows two messages sent, why is this and how can it be fixed? I have been through settings and cannot find any obvious setting that could be set to do or change this duplication in sending mail. Can you please advise? Bernibabe.

Asked by bernibab 1 week ago

Answered by Matt 1 week ago

  • Locked

Where in blue blazes is the trash folder ... and all other folders not shown, either!

I am just aghast at both the GUI and inevitably irrelevant answers that I keep encountering as I try Thunderbird. In the latest nightmare, I not only can't find any TRASH… (read more)

I am just aghast at both the GUI and inevitably irrelevant answers that I keep encountering as I try Thunderbird. In the latest nightmare, I not only can't find any TRASH or DISCARDED folder, ALL the folders have disappeared except for the inbox. Every single icon is useless when expanded, every link is useless, every single menu, tool and setting is useless, every single search within your menu, and every single reply to every single user in every single one of your 4000 suggested articles is useless ... and impossibly irrelevant.

It's like not one person at Thunderbird actually reads one single word of one single user. Heck, maybe that's true. Maybe all the responses are provided by Thunderbird computers.

This particular layout nightmare follows the experience of finding that, when all the folders used to be displayed, there was absolutely no way to perform the simple act of, you know, like, WRITING AN E-MAIL. As I waded through dozens of web pages, both in and out of your Support, I found absolutely NOTHING of the slightest attempt to actually furnish that information or reply. I'm really good at finding info on the net, and it took me almost 30 minutes and dozens of keyword combos before I got that simple info .. and not from you people, either.

How is it possible to make anything this simple and important so impossible?

Asked by Joe Ff 1 week ago

Last reply by Wayne Mery 1 week ago

  • Solved

New email not appearing in inbox

As of yesterday after 9 pm I have not seen any new email in Thunderbird (115.7.0 (64-bit)). I can see new email in my service provider's (Shaw) webmail service. I downlo… (read more)

As of yesterday after 9 pm I have not seen any new email in Thunderbird (115.7.0 (64-bit)). I can see new email in my service provider's (Shaw) webmail service. I downloaded Mailspring and they download to that program. I had a look at Microsoft Mail, which has all of my mail accounts (3 gmail + shaw) and bizarrely, in Mail I can see that the new email are there in my Shaw account.... but are not visible in Thunderbird.

Any suggestions? Uninstall & reinstall?

Asked by skysails 1 week ago

Answered by skysails 1 week ago

  • Solved

New E-Mail Format, How does one go back to the old format with one tab (the latest email) with no other tabs?

Hi Everyone: This is the first time I've ever gone to a "community" to ask for help. Please bear with me. I'm pretty simple minded and I am not a computer person. I wa… (read more)

Hi Everyone: This is the first time I've ever gone to a "community" to ask for help. Please bear with me. I'm pretty simple minded and I am not a computer person. I was very happy with the old format. I would start an email, with another person or persons, and if the general topic was the same (such as a project I was working on with 1-2 people) I would use the "reply" or "reply all" to continue this string of e-mails. The recent changes now bring up different "tabs" at the top of the screen. This is very confusing and shows a series of emails that are generally not relevant to what needs to be addressed. It also does not always show who the current email is actually coming from. My question is: How can I go back to the old format. I found it simpler, easy to use, and more succinct.

Asked by jim_brennan 1 week ago

Answered by jim_brennan 1 week ago

  • Solved

OpenPGP problem "The secret key that is required to decrypt this message is not available". Caused: incorrect protonmail password

What's going on? All of a sudden today, without anything I've done as far as I know, all my pre-2024 emails are encrypted. When trying to open one I get "The secret key… (read more)

What's going on? All of a sudden today, without anything I've done as far as I know, all my pre-2024 emails are encrypted. When trying to open one I get "The secret key that is required to decrypt this message is not available". I did go an establish a key per the instructions I saw for doing so --> account settings, end-to-end encryption, OpenPGP add key. Well, .... nada, zip, zero .... nothing changed; I still can't open pre-2024 emails. So, what gives?

Asked by roesenerofidaho 2 weeks ago

Answered by roesenerofidaho 2 weeks ago

  • Solved

Oauth2 authentication method missing from TB v115 SMTP server outgoing

Trying get TB 115 to work with Outlook.com email account and OAuth2. Outbound email will not work. SMTP Server authentication method does not show the drop down opt… (read more)

Trying get TB 115 to work with Outlook.com email account and OAuth2.

  • Outbound email will not work. SMTP Server authentication method does not show the drop down option for oauth2 (see attached screen shot).
  • I am using the server names, ports, etc from MS. No issues until forced changed to oauth2.
  • Inbound email is working (IMAP) with ouath2 and MS set to 2FID.
  • Gmail works fine through TB.

Thank you for your help.

Asked by Brent 1 week ago

Answered by sfhowes 1 week ago

  • Solved

junk folder

i accidently moved the junk mail folder into the trash folder but cannot move it back - please help win 10 pop mail if relevant

Asked by Nigel Gower 1 week ago

Answered by david 1 week ago

  • Solved

Email labels(tags) disappeared

Goodnight, I use Thunderbird with a shared email address, so I apply labels to know who each email received is from. But unfortunately, when I opened Thunderbird, all th… (read more)

Goodnight,

I use Thunderbird with a shared email address, so I apply labels to know who each email received is from. But unfortunately, when I opened Thunderbird, all the tags that had my name disappeared, and I don't think I removed them, as other tags from other people are still there, which doesn't make sense if by chance I had removed all the tags. Would there be a way to get around this problem?

Asked by Surian Ferrari 1 week ago

Answered by david 1 week ago

  • Solved

Windows 11 problems...

Today I downloaded and installed the latest version of Thunderbird(115.7.0)on to my new Windows 11 laptop and all I get when I open Thunderbird is the Welcome to Thunderb… (read more)

Today I downloaded and installed the latest version of Thunderbird(115.7.0)on to my new Windows 11 laptop and all I get when I open Thunderbird is the Welcome to Thunderbird page and that's pretty much it. The three bars in the upper right if I hover over it says "Display the Thunderbird Menu" and if I click or right click it does nothing. On the other side there's Quick Filter and Filter these messages and that's it. I saw on a question and answer it was stated to Uncheck the Box to get rid of the Welcome To Thunderbird page so where is this box to uncheck? I've been using Thunderbird for a long time and I've never seen anything like this, I guess it's time to look for another email client because Thunderbird just isn't working. I guess what I'm trying to say is HELP! Thanks in advance.

Asked by dmcgoo33 1 week ago

Answered by david 1 week ago

  • Solved

Performing Message Search based on other header fields

I've searched the support knowledge base and read through every help item I can find using the terms search, email and headers, but am not finding anything about whether … (read more)

I've searched the support knowledge base and read through every help item I can find using the terms search, email and headers, but am not finding anything about whether it is possible to search for specific emails based on data in email headers other than Subject, From, and the message body. I am hoping there is a way to search other email header fields such as Reply-to, Received, Return-Path, and Message-Id. Maybe others as well.

Is there a way to do this? If not, I would like to suggest it as a improvement for both the Global Search as well as the Quick Search functions.

Currently running Thunderbird 115.3.1.

Thanks!

Asked by tomigo 3 months ago

Answered by sfhowes 3 months ago