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Incoming Email-messages being downloaded into 'TRASH' instead of the usual 'Inbox' Folder ...

continue in your original thread /questions/1379471 Hi: I've used all previous Windows versions together with 4-6 years of using steadily (and ONLY) THUNDERBIRD Online Em… (read more)

continue in your original thread /questions/1379471

Hi: I've used all previous Windows versions together with 4-6 years of using steadily (and ONLY) THUNDERBIRD Online Email Account but I've NEVER experienced this unexpected issue which has happened just a few days ago: during my daily usage of THUNDERBIRD-Email Account, I've noted one day that the INCOMING messages started to get collected in the 'TRASH' folder instead of in the originally-set 'Inbox' ...and unfortunately - have no clue what has caused this problem. I've thoroughly checked the SERVER settings but did NOT find any wrong data: according to the Email-Account setting it states to store ALL incoming mail in the 'INBOX' folder (as is usually and commonly done) ...

I've checked the Properties of the INBOX & TRASH folders and it is stated there that '....the Folder Index (.msf) file becomes damaged and by using the 'Repair Folder' Option may fix these issues' ...however, I'm afraid to use it NOT knowing if it could complicate rather than fix this problem, however - has anyone a 'good experience' with using this 'Repair Folder' Option in the INBOX & TRASH folders ...?

I've posted this message in the THUNDERBIRD Forum about 3 weeks ago but nobody could offer any effective help and advice how to resolve this rather not very complex issue so - I was wondering if there is ANYONE from the MOZILLA Programmer's development group who should be definitely knowledgeable how to eliminate this Software issue (bug) ...?!? Any help from anyone who is familiar with this issue and could help me to resolve it would be greatly appreciated - THANKS! ...Tony H.

Asked by thorsak 3 days ago

  • Solved

Thunderbird doesn't quit completely on exit

I am moving Thunderbird to a new Windows 11 (64 bit) machine, and downloaded Thunderbird 91.10.0. I used a new profile when I created my two email accounts. But there are… (read more)

I am moving Thunderbird to a new Windows 11 (64 bit) machine, and downloaded Thunderbird 91.10.0. I used a new profile when I created my two email accounts. But there are several problems: 1) when I exit, Thunderbird doesn't close down completely 2) when I try to look at addons.thunderbird.net or Release Notes from within Thunderbird, the new window never loads (on the other hand, this means that there are no add-ons to confuse the issue) 3) Thunderbird occassionally crashes. I can send you Troubleshooting Information if you need it; it means nothing to me.

The above is the simple version of the problem -- I have been working on this for 2 days, and am no closer to a solution. Any help would be appreciated.

Asked by amylaw42 1 week ago

Answered by googlethunderbird 5 days ago

  • Solved

Thunderbird will not update from 91.9.1 (64bit)

Currently reports as 91.9.1 though the Troubleshooting <show update history> says last update 91.9.0 failed on 5 May. Does not show 91.9.1 as having been installed.… (read more)

Currently reports as 91.9.1 though the Troubleshooting <show update history> says last update 91.9.0 failed on 5 May. Does not show 91.9.1 as having been installed. 91.8.1 was the reported last success on 20 April. The Help/about Thunderbird reports TB as being 91.9.1 and up to date.

I get a regular message about TB failure to update and to go to website. From this message I use the button to download 91.10.0 exe and then run it to install - from a User account (this is where I run all my programs from) but using my Admin password. After installation TB reports it is 91.10.0. On closure and restart TB reports it is 91.9.1

The Admin account shows TB as 91.10.0 but I have never set TB up in this account because I do not use it in this mode. TB continues to work but I assume I am not getting security updates etc.

Have cleared cache to no effect. It feels like a 'stuck s/w switch' but i do not know where i should look. All assistance welcome.

regards Phil

Asked by prv.hg 6 days ago

Answered by prv.hg 4 days ago

  • Solved

Using older/Ubuntu profile in Thunderbird 78 on MX Linux

I have changed from Ubuntu to MX Linux recently and have kept my Thunderbird profile data. On MX TB 78 is installed. When I copy the Ubuntu TB profile folder to my new MX… (read more)

I have changed from Ubuntu to MX Linux recently and have kept my Thunderbird profile data.

On MX TB 78 is installed.

When I copy the Ubuntu TB profile folder to my new MX install and start Thunderbird I get a message saying that "You have launched an older version of Thunderbird" (which is not the case, I launched versions 78) and that I can either create a new profile or quit the program..... Not very useful.

How can I use/import the data from my previous (Ubuntu) install? It seems likely that I had version 78 on Ubuntu as well, my system was up-to-date, but of course I can't check that anymore.

Thanks

T.

Asked by LostInVirtualSpace 6 days ago

Answered by Matt 5 days ago

  • Solved

Outlook 2016 Address Book(s) to Thunderbird V91.10.0

I have done many searches via Google on how to migrate Outlook 2016 Address Book(s) to Thunderbird and have not found one that does the job. I did find a suggestion to us… (read more)

I have done many searches via Google on how to migrate Outlook 2016 Address Book(s) to Thunderbird and have not found one that does the job.

I did find a suggestion to use Thunderbird V31.8.0 to migrate the Outlook Messages & Addresses. This worked; however, then could not find a way to do a clean migration on up to V91.10.01.

Any good solutions (free) that will work?

Roger Hendrix

Asked by rphendrix1 1 week ago

Answered by Matt 5 days ago

  • Solved

Each time I send a message using Thunderbird is asks for a password and always fails

I recently installed Thunderbird on a new computer.I set it up to use my Yahoo account. It does receive emails sent to Yahoo but will not send. Every time i click SEND it… (read more)

I recently installed Thunderbird on a new computer.I set it up to use my Yahoo account. It does receive emails sent to Yahoo but will not send. Every time i click SEND it asks for a password and always says it failed.

Under settings, there are 2 servers, IMAP and SMTP. Each has a different password, but at one point I made them the same. It does not matter because the outgoing server keeps changing its password to about 20 random letter and characters. At one point I copied these random characters into the clipboard and posted it in after it asked for a password...and it still FAILS.

I am using version 81.0.19 Until I get this fixed it is useless. An annoying thing is that each time I start Thunderbird, it asks for the password...on my previous pc it remembered it. Both machines are Windows 10. Can anyone help?

Asked by mysystrashed 2 weeks ago

Answered by Toad-Hall 1 week ago

  • Solved

Thunderbird IMAP & POP3 Not Working with 2022 Yahoo Mail

I noticed that some of the answers which solved this issue for others were describing sections of Yahoo mail which no longer exist, so I either get the can't find setting… (read more)

I noticed that some of the answers which solved this issue for others were describing sections of Yahoo mail which no longer exist, so I either get the can't find settings for email or the unable to login to server messages when trying to set this up now, please provide an updated answer to both IMAP and POP3, thanks.

Asked by Moe Zilla 1 week ago

Answered by Moe Zilla 1 week ago

  • Solved

Setting up TB. Incoming Server already Exists?????

During email configuration, TB says incoming server already exists and stops me at that point. How should I respond to this dialog? Thanks for you assistance. … (read more)

During email configuration, TB says incoming server already exists and stops me at that point.

How should I respond to this dialog?

Thanks for you assistance.

Asked by david.abineri 1 week ago

Answered by david 1 week ago

  • Solved

Thunderbird Version Update

Support page indicated e-mail migration from Outlook had to be in Version 31.8, then allow Thunderbird to automatically update to latest version. Successfully completed … (read more)

Support page indicated e-mail migration from Outlook had to be in Version 31.8, then allow Thunderbird to automatically update to latest version. Successfully completed migration to version 31.8, however the About Thunderbird window states that "Thunderbird is up to date" and "You are currently on the release update channel." It does not automatically update to anything.

Alternatively tried changing profile pointing, also moving Local Folders mail to profile folder for updated version 91.4.1 also installed on computer without success.

Any way to convince 31.8 to update?

Asked by gusm93726 5 months ago

Answered by Toad-Hall 5 months ago

  • Solved

Thunderbird incomplete sync with gmail

I'm trying to move all my email from a Zoho mail account to a newly created gmail account. Both have the same email address. I can export from Zoho but how do I import i… (read more)

I'm trying to move all my email from a Zoho mail account to a newly created gmail account. Both have the same email address. I can export from Zoho but how do I import into Gmail? The settings Tab "Accounts and import" mentioned in many google searched articles doesn't exist anymore in gmail, only "Accounts" and I don't see any options for importing. The Servers in the gmail acct are now already pointed to gmail Imap and smtp servers instead of Zoho's. I dragged and dropped the Zoho's exported messages onto Thunderbird butI see that for example, 300 msgs in "Sent" shown in TB, when I go to my gmail on the browser they show only 173 so the sync is incomplete ...

How do I fully import everything? Thanks, Juan

Asked by thebowman 2 weeks ago

Answered by Matt 1 week ago

  • Solved

FIXED! Unable to log in at server - OAuth2 token not being saved for Gmail?

I am trying to move Gmail accounts from an old Outlook to Thunderbird due to new OAuth2 rules but can't get the accounts set up in Thunderbird on Windows 10: I installed … (read more)

I am trying to move Gmail accounts from an old Outlook to Thunderbird due to new OAuth2 rules but can't get the accounts set up in Thunderbird on Windows 10: I installed a fresh copy of 31.8 and Imported emails and address books from Outlook ok. I then installed (upgraded to) 91.10 and tried to set up my existing Gmail account: I type in my gmail username and password and choose POP3 then Done and the Google Credentials window pops up. I enter my email and password and it asks to give Thunderbird access so I choose Allow. The Account Setup screen then says Checking Password and Unable to log in at server. Probably wrong configuration, username or password... If I choose Done it just goes in the same loop. If I Configure Manually I can see all the info and pop/smtp servers are correct and using SSL/TLS and OAuth2 but when I try to Get Messages for the account it just pops up the Google Credentials window and after I put in the username/password again no email is downloaded. There is never anything stored in Saved Passwords either so presumably the OAuth2 token is not being saved? I have tried: Reinstalling Thunderbird (including deleting any leftover Thunderbird folders in Programs and User Data) New profile Ensured Cookies are all allowed Added https://accounts.google.com as specifically Allowed exception In my Google account it says Thunderbird IS allowed access (it adds another allow access entry every time I enter the Credentials) Disabled antivirus (Kaspersky) My Gmail username and password are 100% correct - I can log into webmail using them no problem. I have tried to set up 3 different Gmail accounts and all fail with same errors. Hope you can help as I am completely stuck now, thanks

Asked by Roy189 1 week ago

Answered by Roy189 1 week ago

  • Solved

After Thunderbird update, Thunderbird seems to be stuck in update mode

Hi, My Problem: After an update Thunderbird does not let me access any functions, and just stays with an "empty" screen (see below) What happened/lead to the problem? Thu… (read more)

Hi,

My Problem: After an update Thunderbird does not let me access any functions, and just stays with an "empty" screen (see below)

What happened/lead to the problem? Thunderbird requested to be updated. After the update run, thunderbird was restarted (as requested). This is how it looks after restart (see image 1) Almost none of the functions work.

What might be the cause? From my guess it seems that Thunderbird is still in the mode to complete the update. For some reason it cannot complete the update cycle- As you can see in the second screenshot it still says a restart is necessary. When I click on the button, thunderbird restarts, but still with the same (empty) screen.


System Info: Windows 10 I currently use thunderbird 91.10.0

What I already tried:

  • I already tried to use "safe mode" . But it didn't help either
  • I already tried to uninstall / reinstall thunderbird. But still I get in this endless update cycle.
  • Tried to instal 91.1.0

Asked by heckner 2 weeks ago

Answered by heckner 2 weeks ago

  • Solved

Migrating Thunderbird Profile folder to new computer

Hi, Can someone please tell me why my new computer cannot see the Thunderbird Profile folder which I've migrated from my laptop into the correct folder of the new i7 comp… (read more)

Hi, Can someone please tell me why my new computer cannot see the Thunderbird Profile folder which I've migrated from my laptop into the correct folder of the new i7 computer. If I take out the default Profile folder and replace with the migrated one, Thunderbird will not open because it says it can't see the Profile folder. However if I put back the default Profile folder then Thunderbird works again. There must be a secret here somewhere! Any help will be much appreciated. BW Clifford

Asked by music8 2 weeks ago

Answered by david 2 weeks ago

  • Solved

102Beta Version Migration

I am currently running the Thunderbird 91.10.0 (32bit) version. I received your email about installing the "102Beta" version, but I cannot find instructions about migrat… (read more)

I am currently running the Thunderbird 91.10.0 (32bit) version. I received your email about installing the "102Beta" version, but I cannot find instructions about migrating from 32 to 64 bits. Is a bump-less transfer even possible? Is the 102Beta version 32 or 64 bit?

Asked by pierreblume 2 weeks ago

Answered by googlethunderbird 2 weeks ago

  • Solved

How do I use the field/column mapping box when importing an address book from gmail?

When I try using the box to align fields (First Name, Last Name, etc.) I get a couple of lines to match up and then after that as I continue they all start to float aroun… (read more)

When I try using the box to align fields (First Name, Last Name, etc.) I get a couple of lines to match up and then after that as I continue they all start to float around. What is the method for setting the left side with the right side of the box? I'm importing my address box from Gmail.

Asked by fulton1 2 months ago

Answered by Matt 2 months ago

  • Solved

Daily prompt that "Thunderbird can't update to the latest version" but alredy running latest version

Every morning when I open Thunderbird I receive the notice that "Thunderbird can't update to the latest version." but I am already running the latest version (91.9.0 as o… (read more)

Every morning when I open Thunderbird I receive the notice that "Thunderbird can't update to the latest version." but I am already running the latest version (91.9.0 as of this writing, screen capture attached).

None of the following have worked to resolve this issue yet:

  • Download and install from "Download Thunderbird" link in notice.
  • Uninstall and re-install from fresh download.

Any thoughts what I'm doing wrong, or what else I can try?

Thank you.

Asked by srshowers 1 month ago

Answered by christ1 1 month ago

  • Solved

Migration of email messages to new PC

Dear TB helpers, I have a migration problem for email messages needing to be transferred please to a new PC. They resided in my previous TB within local folders, i.e., on… (read more)

Dear TB helpers, I have a migration problem for email messages needing to be transferred please to a new PC. They resided in my previous TB within local folders, i.e., on my old PC.

Having backed them up by copying and pasting the old profile (and all its contents) on to an external HDD, I have also recopied the profile to a desktop folder on the new PC. It has a lot of sbd suffix folders and msf subfolders and many items with a name but no suffix.

The newly installed TB (IMAP method for my gmail address) on the new PC has a different 8-character ID as the default user new profile, i.e., different from the 8-character ID for the TB profile on the old PC.

Can the old email messages be added to the new TB local folders in the new PC under the new profile by following certain simple steps? I would not want to lose these 25 GB of messages as some could be needed for future reference. Just looking for continuity really but do not trust my knowledge of TB.

Regards, Bill 30may22.

Asked by billhoodless 3 weeks ago

Answered by billhoodless 3 weeks ago

  • Solved

T Bird upgrade 91.9.0 (32-bit) causes search issue on Cardbook

Just installed an upgrade to Tbird, and the Cardbook integration fails, in that you can no longer put in a search. The search area is greyed out. Can scroll to record bu… (read more)

Just installed an upgrade to Tbird, and the Cardbook integration fails, in that you can no longer put in a search. The search area is greyed out.

Can scroll to record but not search

It was working jyst before the upgrade and not afterwards

Asked by chris_robb 3 weeks ago

Answered by chris_robb 3 weeks ago