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telus porting to google nightmare

my problem is the opposite. I was getting my email through telus web mail. Telus has decided to port everyone over to google mail...which I hate. I was told that the port… (read more)

my problem is the opposite. I was getting my email through telus web mail. Telus has decided to port everyone over to google mail...which I hate. I was told that the port would be smooth as silk and all Thunderbird would require is a couple of tweaks and all would be well.... on October 12th my email "handsonhistory@telus.net" was ported to google. I contacted telus tech support to help setting up Thunderbird and they deleted my profile. I was concerned that all of my "pop" email would disappear but the tech agent said that it would not. The tech agent then re-instated the email "handsonhistory@telus.net" and changed the account into an "imap" account he re-instated the handsonhistory@telus.net profile with-in thunderbird" and aimed it to google email servers. Well, all my emails disappeared. the agent said that there was a back-up somewhere and we could easily get my email back. I have tried everything and nothing has worked. I have a backup of the profile as of 2 days ago. I have tried redirecting Thunderbird to another email folder using the account settings to server settings to a version of the profile I placed on my "D" drive. The emails appear, the system becomes unstable, the the "script" is running message comes up with a continue or discontinue choice and no matter what you choose the emails disappear. I have tried over writing the mail folder within the profile found on the "C" drive and the same thing above happens? Telus will no longer help me and I have been left high and dry. I have another email that I need to activate for my wife but I am afraid to damage her inbox as it is color coded and represents years of work. Please can anyone help me? Todd

Asked by handsonhistory 21 hours ago

Last reply by sfhowes 2 hours ago

How to revert from Beta 88.0b1 (64-bit) back to normal release channel?

I need to get out of the Beta releases ...88.0b1 (64-bit) ... and back to regular release. How do I do that and retain all the emails, address books and Enigmail settings… (read more)

I need to get out of the Beta releases ...88.0b1 (64-bit) ... and back to regular release.

How do I do that and retain all the emails, address books and Enigmail settings?

I have tried starting the beta with "Thunderbird --allow-downgrade" but the version remains the same Beta 88.

Asked by kufurst 2 weeks ago

Last reply by Toad-Hall 6 hours ago

Sub folders

I have just installed Thunderbird on my wife's PC. The inbox has syncronised OK but the subfolders have not come in. She uses a me.com account and was previously getting … (read more)

I have just installed Thunderbird on my wife's PC. The inbox has syncronised OK but the subfolders have not come in. She uses a me.com account and was previously getting her emails via iCloud but it bacome very slow.

Marc marc@marchull.co.uk

Asked by marc75 1 day ago

Last reply by sfhowes 1 day ago

How to migrate from MS-Outlook 2010 to TB? Import "Outlook" does NOT work

How to migrate 'Contacts' and 'Addresses from MS-Outlook 2010 to TB? the Thunderbird so-called 'Import' does NOT work. Attempting to do so merely produces a 'window' th… (read more)

How to migrate 'Contacts' and 'Addresses from MS-Outlook 2010 to TB? the Thunderbird so-called 'Import' does NOT work.

Attempting to do so merely produces a 'window' that states

   "Addresses successfully imported from Outlook
    "No address books were found to import

And, surprise, surprise NO data is made available in TB !!! What is WRONG?

Asked by K.S.Heard101 1 week ago

Last reply by Toad-Hall 1 day ago

Copied Mails from old Laptop not accepted

Dear all, on my McBook pro I had Thunderbird 78.8.1 installed. I saved my Mails per instruction onto my external disk. The saved directory looks like this: /Thunderbird/… (read more)

Dear all,

on my McBook pro I had Thunderbird 78.8.1 installed. I saved my Mails per instruction onto my external disk. The saved directory looks like this: /Thunderbird/ImapMail /Thunderbird/ImapMail/imap.gmx.net /Thunderbird/ImapMail/imap.one.com /Thunderbird/Mail /Thunderbird/Mail/Local Folders /Thunderbird/Mail/pop3.web-1.de /Thunderbird/Mail/pop3.web-2.de /Thunderbird/Mail/pop3.web-3.de /Thunderbird/Mail/pop3.web.de

Then Apple reinstalled Big Sur from scratch. With a new user, I reinstalled Thunderbird -- this time I got V.78.9.0. I entered one of my three Mail-accounts as IMAP and closed Thunderbird. As per instruction, I copied the saved Thunderbird-data onto my internal hard disk into /Library/Thunderbird.

Actual results:

My stored mails from before the reinstallation are invisible. The other two Mail-accounts are invisible.

I added another one of my three Mail-accounts as POP3 and closed Thunderbird. As per instruction, I copied the saved Thunderbird-data onto my internal hard disk into /Library/Thunderbird.

My stored mails from before the reinstallation are still invisible. The other Mail-account is invisible.

Expected results:

I would like to access all my three Mail-accounts with the stored emails. At least I would like to get access to my stored Mail folders -- I can install the mail addresses newly, this is not my problem. After proceeding per instruction, I do not know why they are not accessible.

A very helpful person, Matt, showed me https://support.mozilla.org/en-US/questions/1315638#answer-1371097, where the same problem is solved. There it says:

  "Go to your backup and open whatever folder contains prefs.js."

In my backups is no prefs.js. To be exact, there is no prefs.js anywhere on my computer or on any of my backup disks. What can I do...? -- I can see my mails in the directory system. How can I access them?!

Thank you for your help in advance. N.

Asked by nachtkrabb 6 days ago

Last reply by Toad-Hall 1 day ago

Thunderbird Versionen sehr alt - neu

auf meinem PC befindet sich noch die Thunderbird-Version 14.0 (vermutlich aus 2012) - ich habe die neue Version 78.9.0 heruntergeladen - dann waren die alten Dateien usw.… (read more)

auf meinem PC befindet sich noch die Thunderbird-Version 14.0 (vermutlich aus 2012) - ich habe die neue Version 78.9.0 heruntergeladen - dann waren die alten Dateien usw. verschwunden - dann habe ich über Windows den alten Zustand wiederhergestellt - wie kann ich updaten und alles Alte beibehalten (wegen einer möglichen Hilfe: ich bin techn. absoluter Laie)

Asked by WUM.Schelkes 2 days ago

Last reply by День сумо 1 day ago

Reinstall with existing mail folders

I have been using Messenger/Thunderbird for the last 25 years, and have (had) a pretty significant set of inbox folders. Because of the size of these (and of course the n… (read more)

I have been using Messenger/Thunderbird for the last 25 years, and have (had) a pretty significant set of inbox folders. Because of the size of these (and of course the need to move them every few years to a new PC), they were on a separate drive, and have been continuously updated as new versions of Windows and Thunderbird are installed. They appeared as a series of SBD folders in a folder called "Mail". This time I only needed to reinstall Windows on an existing PC, so I was able to backup the profile in the AppData folder and only needed to reinstall Thunderbird and have it point to the "Mail" folder. Unfortunately, despite the Thunderbird installation process continually saying "Upgrading" during the process, as soon as I pointed Thunderbird to "Mail", it just deleted the last 25 years of mail. Not sent to recycle bin but deleted outright. The client briefly showed all my inbox folders in a column on the left as it always has, then that listing collapsed to only Inbox, Drafts, Sent, Spam & Trash. All the SBD folders are gone. Is there a different sequence which would have saved my mail folders - perhaps pointing to a different folder and then copying all the SBDs into that? In the past, I have just updated the "Local Directory" location in the Server Settings, but that has not worked in this case. Any help would be appreciated. Thanks

Asked by russellchapman 3 days ago

Last reply by christ1 2 days ago

Thunderbird no longer accesses my email

After the April 11 update, I can no longer access my Roadrunner email. Nor will Thunderbird allow me to access the emails I had downloaded to my PC. Is there a way to uni… (read more)

After the April 11 update, I can no longer access my Roadrunner email. Nor will Thunderbird allow me to access the emails I had downloaded to my PC. Is there a way to uninstall the update? This is the first problem I've had in over 12 years.

Asked by newman2010 2 days ago

  • Solved

Is Thunderbird (for Mac) still supported by Mozilla? Asking for an MS Outlook in OS Big Sur refugee THANK-YOU!

Is Thunderbird still supported by Mozilla? Been with MS Outlook for Mac & Windows for 30 years & IT'S TIME to move on. MS & Apple have always been an awkwar… (read more)

Is Thunderbird still supported by Mozilla? Been with MS Outlook for Mac & Windows for 30 years & IT'S TIME to move on. MS & Apple have always been an awkward marriage where IMAP accounts from a 3rd party (Earthlink) are the unwanted step-children. I've adored Firefox since it was Netscape. Currently enduring Big Sur. Any hope here?

Asked by jeanniem 2 days ago

Answered by Wayne Mery 2 days ago

  • Solved

Thunderbird isn't working well on Big Sur.

Thunderbird keeps asking to setup existing email address after the Big Sur update on Mac. It's not saving the login details and accounts which have been setup already. … (read more)

Thunderbird keeps asking to setup existing email address after the Big Sur update on Mac. It's not saving the login details and accounts which have been setup already.

Asked by a2dsouza 4 months ago

Answered by Matt 4 months ago

Restore from e-mail from just an email "file" (10 Gg) downloaded from my gmail account, but I've lost the msf files

I'm not sure what has happened but I seem to have all the data in my gmail account between Jan 2012 and Dec 2016. I may have done this by trying to synch mails with Thund… (read more)

I'm not sure what has happened but I seem to have all the data in my gmail account between Jan 2012 and Dec 2016. I may have done this by trying to synch mails with Thunderbird last Nov 2020, and it has deleted the gmail e-mails but I could see them on my offline Thuderbird client email account. I re-synched, and now I have lost them on my local Thuderbird copy also. I have a backup of what appears to be the big data file (no suffix in DOS), but not assocaited msf file. How can re-read and restore the data file of all my email history in my Thunderbird client? Regards Nic Wood

Asked by w00dtube 3 days ago

Last reply by sfhowes 3 days ago

Strange windows when starting Thunderbird

Hello A few weeks ago, I really struggled to install my profile on my laptop and I eventually deleted Thunderbird, reinstalled it and then managed to migrate my profile a… (read more)

Hello

A few weeks ago, I really struggled to install my profile on my laptop and I eventually deleted Thunderbird, reinstalled it and then managed to migrate my profile and everything worked fine

But today, I needed to use my laptop and when I try to launch Thunderbird, i get these strange popup windows (see screenshots)

If i then click on Thunderbird in the task bar and chose another command like "write an email ", the contents of the pop up window changes slightly but Thunderbird remains unusable as the normal windows do not appear

Can anybody help please?

Thanks

Asked by SafeTex 2 months ago

Last reply by SafeTex 3 days ago

Profile separation forced by TBird updat

I used the same profile on the same computer dual booting between Windows10 and Linux Mint. My mail was stored on the Windows drive. I normally live in Linux. The othe… (read more)

I used the same profile on the same computer dual booting between Windows10 and Linux Mint. My mail was stored on the Windows drive. I normally live in Linux. The other day, while on Windows, I let ThunderBird update. When back on Linux, I could not open TBird as the update forced a separation of profiles. I created an account on Linux and I am receiving new mail while on Linux. BUT... my old mail is stuck on Windows. To read that, I have to reboot to Windows. I made a tar ball of my Windows profile folder and copied it to ~/Thunderbird, and after extracting, named the folder per the profile name created on Linux (yxe2p9be.LinuxProfile). I still can not read my email.

Please. How do I copy my historical TBird email from Windows to Linux.

Just a side note to Thunderbird folks. Thank you for what you do. I know it it mostly volunteer. I appreciate the quality and the fact it is free. But (you knew there would be a but) you could have provided for this case. You could have provided an import function to allow one to import between forced split profiles. Not just put up a message that says it no longer is supported. You broke my Thunderbird!

Asked by gammillweg 3 days ago

Incoming mail not downloading properly.

After years of flawless use, Thunderbird has gotten cranky. Now when I click to open a new email in the in-box, this message pops up instead of the document: "Not Downlo… (read more)

After years of flawless use, Thunderbird has gotten cranky. Now when I click to open a new email in the in-box, this message pops up instead of the document:

"Not Downloaded. "Only the headers for this message were downloaded from the mail server. "Download the rest of the message."

Supposedly I can download the rest of the message with a click. But most of the time that's not working either. Click . . . nothing happens, but the "trouble" message stays in place. Click again and again and the response is the same: failure to open the email.

Sometimes I'll return to the in-box to try again and find that the header for a single email has multiplied several times. Usually the second or third duplicate will finally open.

If anyone has any suggestions on how to restore this function to normalcy, so a new email in the in-box opens with just one click, I'd be more than happy to hear it!

Thanks in advance.

 - Stewart Iskow

Asked by stewart5 1 week ago

Last reply by stewart5 3 days ago

  • Solved

messed up transferring Thunderbird to second computer

I have transferred by Thunderbird profile to my alternate PC in the past, but this time I goofed. I wonder if you can help. I copied this folder from my main PC while TB… (read more)

I have transferred by Thunderbird profile to my alternate PC in the past, but this time I goofed. I wonder if you can help.

I copied this folder from my main PC while TBird was closed. C:\Users\Elliott\AppData\Roaming\Thunderbird\Profiles\xm77vp65.default

On my alternate PC, I deleted it *******.default profile folder and replaced it with the one from my old PC. TBird would not open. I looked for help and when to the %appdata% folder and deleted Thunderbird. Now TBird opened but wanted me to set up my accounts. I canceled out.

I then tried copying over the folder from my main PC but this time put it IN the folder labeled ******.default instead, i.e. I copied it one level lower so the profile name on the alternate PC remained.

Still when I open TBird it wants me to see up all my email accounts and passwords again. How do I start over with the copying process so I can avoid all that work? Thank you.

Asked by eberger5 4 days ago

Answered by eberger5 4 days ago

Latest beta V 88.0b2 prevents sending emails via Earthlink ISP

Latest beta V 88.0b2 prevents me from sending emails via Earthlink ISP, but it receives email fine. How can I reverse to previous beta version, or released version and no… (read more)

Latest beta V 88.0b2 prevents me from sending emails via Earthlink ISP, but it receives email fine. How can I reverse to previous beta version, or released version and not lose access to my profile? Checked settings with Earthlink, and all outgoing emails stopped sending right after this Thunderbird update.

Asked by rerasmussen 4 days ago

Last reply by sfhowes 4 days ago

64 Bit Thunderbird

I currently have the 64 bit version of Thunderbird and I have been running it for about a year with no problems, it has been updated to 78.9.1 . I was cleaning up some o… (read more)

I currently have the 64 bit version of Thunderbird and I have been running it for about a year with no problems, it has been updated to 78.9.1 . I was cleaning up some old programs and I see 2 versions of Thunderbird both appear to be 64bit 78.8.1 & 78.9.1 . My question is can I remove the older 78.8.1 version?

Other Info: I am a Windows User. The 78.9.1 version is showing in C:\Program Files\Mozilla Thunderbird, but the 78.8.1 uninstaller looks to be in the 32 bit folder of C:\Program Files (x86)\mozilla thunderbird

Asked by cpaholovach 5 days ago

Last reply by Taimur Ahmad 5 days ago

Create Gmail Account

april 9 2021 Hello, When I validate my Gmail account creation, I receive the message : The incoming mail server already exists and I can't validate the account creation.… (read more)

april 9 2021 Hello, When I validate my Gmail account creation, I receive the message : The incoming mail server already exists and I can't validate the account creation. Thank you in advance to those who can help me solve this problem. Sincerely, Gérard (one who knows is better than ten who seek)

Bonjour, Lorsque je valide ma création de compte Gmail, je reçois le message : Le serveur de courrier entrant existe déjà et je ne peux pas valider la création du compte. Merci par avance à ceux, celles, qui pourront m'aider à résoudre ce problème. Cordialement, Gérard (un qui sait vaut mieux que dix qui cherchent)

moved to TB

Asked by geuziere 5 days ago

Last reply by Taimur Ahmad 5 days ago