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Cannot open email attachments

For past 24 hours only, I have been unable to open email attachments. v115.7.0, however last update was 31/01 and has worked perfectly until now. Still use Windows 10. D… (read more)

For past 24 hours only, I have been unable to open email attachments. v115.7.0, however last update was 31/01 and has worked perfectly until now. Still use Windows 10.

Double clicking on attachments does nothing, other than popup software option for formats without specified defaults. Either way, no indication that attachment is opening.

"Save as" is saving attachment document to target folder, however trying to open these errors, suggesting document is corrupted or in incorrect format.

Have tried restarting system to no effect; likewise error continuing in troubleshoot mode. Cannot see any obvious settings that would impact this, nor have I consciously altered any of these.

I'm certain this may be an easy fix, or my own error, but this is eluding me.

Asked by gm41 2 weeks ago

Last reply by Alexander Thomas 1 day ago

Why were all my customized tool bar settings lost.

With the latest update of Thunderbird I have lost all my tool bar customization. I thought this update was to improve my experience and make things better for me. Makin… (read more)

With the latest update of Thunderbird I have lost all my tool bar customization. I thought this update was to improve my experience and make things better for me. Making me try to redo all my setting just because some developer needs to put his own stamp on this product is not helpful nor improve my experience. How do I get my layout back? How can I revert back to the previous version????

Asked by KuchleiT 4 months ago

Last reply by Wayne Mery 4 months ago

Getting access to all folders after update to V115

Hi, Been using Tbird for forever. I have a odd setup of accounts. A bunch of accounts that are each one email address. No problem. And then one LOCAL folder for a bu… (read more)

Hi,

Been using Tbird for forever.

I have a odd setup of accounts. A bunch of accounts that are each one email address. No problem.

And then one LOCAL folder for a bunch of personal email addresses (eg, xxx@mindspring and xxx@earthlink.net combined into one Tbird "account" -- and and a few more email addresses too). This setup has worked fine for years.

BUT, then I upgraded to V115.

All my history in Inbox, Sent, etc, etc. is LOST for Local.

Why? (Honestly, I don't care about THAT so much ... see next question).

How do I get that history BACK??? In those subfolders? If you need it, I can list all the subfolders I use (pretty good guess).

I have TWO profiles apparently. Not clear to me if the install chose the wrong one. Plus a profiles.ini file in the Thunderbird Library folder.

Under Crash Reports: I have an Install Time item for Sept 6 - probably when I installed V115. Useful??

Where do I start?

THANKS! I NEED HELP!!!

Joe

Asked by jhlittle 5 months ago

Last reply by fivish 5 months ago

Thunderbird Update from 102 to 115

I had Thunderbird automatically upgraded to 115. Since then I only see the new emails, all folders and emails from September 12th, 2023 have disappeared. Unfortunately, t… (read more)

I had Thunderbird automatically upgraded to 115. Since then I only see the new emails, all folders and emails from September 12th, 2023 have disappeared. Unfortunately, the restore command doesn't help with MozBackup either; it is executed but with no result. Please describe to me step by step how I can restore the folders and emails.

In this folder: C:\Users\kschl\AppData\Roaming\Thunderbird is just an old profile. Therefore, I wanted to use a backup via MozBackup to restore all data, unfortunately this doesn't work. An initial comparison of the newly created profile also shows the folders, but they are not displayed in Thunderbird - there is an incorrect setting.

Please describe this to me step by step, including in which directory I should store the backup in the future.

Asked by k.schlereth 5 months ago

Last reply by Toad-Hall 5 months ago

Want the last version of T'bird. This one sucks

I can't control the FONT SIZE of the incoming emails with the new version of T'bird. Hate it!! It's ugly. Looks crowded and, as I said I can't set it so the incoming font… (read more)

I can't control the FONT SIZE of the incoming emails with the new version of T'bird. Hate it!! It's ugly. Looks crowded and, as I said I can't set it so the incoming fonts are a readable size. OR the font size in the individual mail boxes... This lack of control makes it next to useless for me. I'm in my 70s and really do need the larger font sizes.

Asked by milieu 5 months ago

Last reply by mamcleod06 4 months ago

Constantly freezing

Dear reciever. After years of using TB and what we do think is a productive mail-tool that works for the benefits we are looking for has worked. However, the last 115- co… (read more)

Dear reciever. After years of using TB and what we do think is a productive mail-tool that works for the benefits we are looking for has worked. However, the last 115- constantly freezing and shuts down. This is very annoying. It freezes at some folders from the main email-client- as we have deleted older folders integrated with this. But the problems remains. . We have done everything in our knowledge of the program but still no approvement. . At this point we are using Outlook..would be grateful to have some answers and possible sollutions for this issue. . Thanks in advance and keep up the great work U are doing. :-)

Asked by info1478 4 months ago

Last reply by sfhowes 2 months ago

Thunderbird and Mac OS 14 (Sonoma)

I just upgraded to Mac's latest OS 14.0 (Sonoma.) Thunderbird will not load. When I run the application I get a beachball and an "application) is not responding" message.… (read more)

I just upgraded to Mac's latest OS 14.0 (Sonoma.) Thunderbird will not load. When I run the application I get a beachball and an "application) is not responding" message. I have tried rebooting and all the "typical fixes.)

Is there an update coming? Something that I can delete to make Thunderbird work?

Asked by Mike Skibra 4 months ago

Last reply by Herb Mackay 4 months ago

If emails are sorted in alphabetical order, how do i Jump to a particular letter in the alphabet without scrolling to get to it

I'm converting from outlook and I'm wondering how to jump to a particular letter in the alphabet with scrolling to get to it when the emails from sorted by alphabetical o… (read more)

I'm converting from outlook and I'm wondering how to jump to a particular letter in the alphabet with scrolling to get to it when the emails from sorted by alphabetical order. In outlook you just click on the alphabet on your keyboard and it takes you right to the beginning of the emails starting with that letter. Just curious if thunderbird does this or if there is an add-on or shortcut to get there. Thanks.

Asked by kala123015 4 months ago

Last reply by sfhowes 4 months ago

Can I Resize the Search Bar in Supernova?

I want to move the search bar off to the side because I am usually click what is now the center of the toolbar to go back to the window. I searched this forum and only f… (read more)

I want to move the search bar off to the side because I am usually click what is now the center of the toolbar to go back to the window. I searched this forum and only found how to remove it. I know I can turn off "Hide the system window titlebar" in order to have a clickable space there, but that wastes a lot of space. I also know I can remove the search bar, but I don't think I'll remember the search shortcut (<command>+<k> on mac) because I don't use it often. It seems like I should be able to move and resize the search bar, but whenever I remove the flexible space to the left of it, it gets far wider than I need it to be (and if I also remove the flexible space on the right, it goes full width). I can't seem to resize the search bar directly or by adjusting the size of the flexible space (which is to say I can't find anywhere to drag on the search bar or the flexible space while in the Customize Toolbars screen or in the main window), and each flexible space I add to the right of the search bar reduces its size by less and less such that after the 3rd flexible space is added, adding additional flexible spaces is almost inconsequential (while the search bar is, unfortunately, still completely in the way). Is it possible to control the size of the search bar another way, or is my best bet going to be to remove it and use the Edit menu when I need to search?

Asked by The00Dustin 4 months ago

Last reply by sfhowes 4 months ago

View multiple accounts/inboxes at the same time (similar to Apple Mail)

Hello! How can I highlight and view my multiple inboxes at the same time? I am coming over from Apple Mail, and I have multiple email accounts; Personal, personal work, b… (read more)

Hello! How can I highlight and view my multiple inboxes at the same time? I am coming over from Apple Mail, and I have multiple email accounts; Personal, personal work, bills and utilities, junk mail, etc. In Apple Mail, I would hold command or shift, and could highlight a couple of email inbox accounts and see all the emails together. I can not seem to find the key combination in Thunderbird. I would love to ditch Apple's eco system, but that one feature I'm still puzzled with on how to do it. The individual email accounts are setup in Thunderbird, that part is good. Just can't view them at the same time. Thank you so very much!

Asked by TnJ's Firefox 4 months ago

Last reply by sfhowes 4 months ago

last Thunderbird update is creating havoc- on MacAir

I have a list so long it won't fit here. I can only think to install back to an update 10 days ago. I can't find an option for that- and I am not a proffessional- just a… (read more)

I have a list so long it won't fit here. I can only think to install back to an update 10 days ago. I can't find an option for that- and I am not a proffessional- just a simple user.

I have a MacAir, since installing the latest update, Thunderbird: stalls for so long and can't switch it off or access anything for hours sporadically, it won't save 'sent' emails sporadically, it sends emails full of garbage - numbers, green and black screens, and other illegable content. sporadically. A lot of problems happen the moment I put an image into the content. and then I can't undo it. I can't access the image to move it, to delete it, just stuck. the signature keeps including code. it now says 105% full. Since when did we have a quota? I didn't know how to fix it. So it's now blocking me receiving emails. so I archived, deleted mails and it shifted it. BUT I have never had to do this before and don't want to -I have a busness to run and need to keep records. I can't delete in the future. What is this stupid quota thing?

I can keep going with the problems I have. But I don't have copious amounts of weeks and months to now trouble shoot. So I thought I just take it back to a previous update -say 2 weeks ago before th eproblems started, and not update again until Thunderbird can function on the Mac.

Can anyone help me? I am scared to uninstall, as I don't want to lose my contacts again. (had previous problems with Thunderbird in the last few months) ...now this. and have no idea how to get help? I want to be loyal to thunderbird- but I can't function with it right now.

....anyone?

Asked by Kew 4 months ago

Last reply by Wayne Mery 3 months ago

In Vertical View, I Can't Reduce rhe Width of he Folder Contents Column

I'd like to suppress displaying message Subject in the folder contents pane. (I'm in vertical view and would like the message contents pane to be wider. To accomplish tha… (read more)

I'd like to suppress displaying message Subject in the folder contents pane. (I'm in vertical view and would like the message contents pane to be wider. To accomplish that I'm willing to sacrifice listing the Subject in the folder contents pane. Tbird doesn't list that as a column I can select or deselect. Any ideas?

The real goal is to make the folder contents pane narrower. But it seems to not allow me to make it any narower than it is. A9(I can widen it, but that doesn't help. Is there any any to change the minimum width Thunderbird has set for that pane?

Asked by BillTreloar 4 months ago

Last reply by Dave Siegler 3 months ago

Remove those "--" hyphens from an image signature

How do I remove the two hyphens that get added my email whenever I use a signature (every email). I know this has been resolved on some previous editions of Thunderbird … (read more)

How do I remove the two hyphens that get added my email whenever I use a signature (every email).

I know this has been resolved on some previous editions of Thunderbird but the latest 115.2.3 and the previous one appears that editing the config file to make changes is no longer an option the way it was being done on older versions.

Also, why is it even there?

Asked by delme_jones 4 months ago

Last reply by david 4 months ago

updates

Please can you stop updating Thunderbird, or at least give us poor users the option of whether to accept them? Every time you update it I like Thunderbird less. I was g… (read more)

Please can you stop updating Thunderbird, or at least give us poor users the option of whether to accept them? Every time you update it I like Thunderbird less.

I was guided to use Thunderbird by my computer repair man when Outlook Express became unavailable to me. Gods, I miss good old Outlook Express; I could do anything I wanted with that.

Asked by jj.harrier 5 months ago

Last reply by Toad-Hall 5 months ago

Help - I need to reset my Primary Password

Starting from the app menu button ≡ or the main menu, choose Tools -> Developer Tools -> Error Console. Copy the text given below and paste it into the Console. … (read more)

Starting from the app menu button ≡ or the main menu, choose Tools -> Developer Tools -> Error Console.

Copy the text given below and paste it into the Console.

If using version 78 or later, copy and paste the following text: openDialog("chrome://pippki/content/resetpassword.xhtml"

Click the Evaluate button.

If you do not see an 'Evaluate' button, press Return or Enter on your keyboard.

When prompted with the confirmation dialog box, click the Reset button.

The problem is that I don't see an "EVALUATE" button

This after I upgraded to the latest version of Thunderbird.

Asked by 74zkkxqvf4 3 months ago

Last reply by christ1 3 months ago

How long will there be support/updates for version 102?

I still have v102 on my PC. I have read and see where there are a lot of problems with v115 - messages from users. So if I want to keep v102. How long will it be good? Is… (read more)

I still have v102 on my PC. I have read and see where there are a lot of problems with v115 - messages from users. So if I want to keep v102. How long will it be good? Is there a cut-off date that I will be forced to get v115? Is there someone knowledgeable with Tb that can call me and walk me through getting v115 set up like v102? I am not computer literate enough to be able to do that on my own. Or a way to get simple "step by step" instructions? Trying to read all the updates is way over my head. I am an 85 yr old man that simply wants to be able to read my emails without having to re-learn how. I've been using Tb and Firefox every since I can remember. Years and years. Can someone help? I can furnish email address and/or phone number if needed.

Asked by Pennsy Nut 3 months ago

Last reply by sfhowes 3 months ago

Thunderbird Contact Categories

'''When are you going to add Categories to Contacts? ''' It is the only feature holding me back. I use outlook for Windows and I am able to sort my contacts by categorie… (read more)

'''When are you going to add Categories to Contacts? '''

It is the only feature holding me back. I use outlook for Windows and I am able to sort my contacts by categories. In addition, I use a syncing software called Companion Link/Deja Office which syncs those contacts with those categories on either my iPhone or Android. This allows me to focus on targeting specific people for either personal or business use. Your software has that feature for calendar items. Why not integrate that same feature for the contacts which has a higher degree of importance. I see that a multitude of people have asked for quite some time already even offering to donate money if implemented.

Thanks so much :-)

Asked by Me 3 months ago

Last reply by sfhowes 3 months ago