Thunderbird Community Forum

TB suddenly moves messages from inbox to trash automatically without any interaction. Search through the forrum shows that it has been asked for already, see https://support.mozilla.org/en-US/questions/1588804, similar postings can also be found with you search engine.

As described in other postings, the messages are moved from Inbox to trash. When moving them back manually from trash to inbox, they are moved to trash again immediately.

• it happens for the default account only,
• there're no filters at all in TB,
• junk detection is disabled,
• Settings->General Storage is all disabled,
• (account)->Settings->Server Settings has checked "move deleted messages to trash",
• (account)->Settings->Storage is all disabled,
• Inbox->Properties "Repair folder" does not help,
• Inbox->Properties "rules is set to "use account settings" (and greyd out "do not delete messages"),
• exactly same behaviour when starting TB in save mode,
• manually deleting all *.msf files (for inbox) does not help,
• manually deleting xulstore.json does not help,

Additional notes, which are not related to the problem, IMHO:

• IMAP on port 993,
• no other clients anywhere are connected to that account,
• TB configured for more than 10 accounts, more than 500 folders and sub-folders,
• host with > 16GB RAM, TB uses 3GB virt,
• problem observerd in older TB also, at least 13x.x

I'd be happy to debug/trace the problem if someone can give me detailled insructions how to start TB with debugging. Please feel free to ask for about:config settings as they are non-ambiguous and language independent ;-)

Thanks.

Hi! I am having an issue with displaying sent mails. As you can see in the screenshot (cropped for privacy), I have selected the option to "Place replies in the folder of the message being replied to", which to me means that eg. a reply I sent will both be shown in the "inbox" folder in the message thread, as well as in the "sent" folder. However, it only shows up in the "inbox" folder. Why does this not work?

Thanks!

Suddenly thunderbird will not accept emails from Yahoo. It use to. The email shows up with a line through it like it has been deleted and the message is blank. How do I fix it? Someone suggested looking at options to see if it's blocked but I cant find the option button

I'm running the current version of Thunderbird on Windows 11 Pro. Several time in the last few weeks I have noticed periods where I don't seem to be getting mail. When I close Thunderbird and restart it I get batches of 10-20 email messages that had been delivered to my shaw mail account, but which Thunderbird hd stopped downloading. There were no obvious messages that it had failed.

My account setting correctly are set to store send mail in send of the account. Now: - Shoud be: a send mail goes always there - Is A send mail goes sometimes to the local send folder

Pleas, tel me how to corect that.

Kind Regards, Ruud

Ich habe mehrere email Accounts auf denen ich Benachrichtigungen über email Eingänge erhalte. Auf einem email Konto klappt das nicht. Ich finde keine Lösung dafür.

Ich bitte um Hilfe

I have 5 emails setup on Thunderbird. I can receive emails for all 5 accounts. However, I can't send email on any of the accounts. I went through some of the old threads and tried to adjust the outgoing server, but I haven't been successful. Typically, I get a message like attached.

Thunderbird stopped downloading gmail this morning. It worked fine yesterday. I've restarted it 3 times to no avail. It says "Connected to imap.googlemailcom..." and it's been saying that for 2 1/2 hours now. Please help.

And please respond in non-tech terms. I am an old lady and I don't understand any of the stuff in the "help" section of your website. Still running Win10 because I can't handle the learning curve to 11. Please and thank you.

How can one setup a sending email server with same address and username but different passwords?

When trying to setup 2 different accounts i find a thunderbird limitation using API email password which have same smtp server address and username and only differs in password.

Is there a workaround?

Hi,

I'm having issues adding this email to Thunderbird. I did the steps below, but I am unable to add this email:

1. I enter my name and email (see image 1), then click Continue. 2. Outlook tab opens in my browser (see image 2). I enter my password and click Next. 3. Tab changes to Thunderbird - You're all Set (see image 3). 4. I go back to Thunderbird, and I see this (see image 4), then I click the Continue button. 5. After I click the Continue button, I see an error message (see image 5). 6. The email I tried to add isn't added, but the password is added to Thunderbird (see image 6).

When I go to https://outlook.live.com/mail/ in the browser I am logged in and can see my emails etc. So, the email address and password I entered is definitely correct. Also, Outlook has given Thunderbird access to the email account (see image 7).

Please advise what the issue is and how to fix it, so I can add the email to Thunderbird.

Thank you

Incoming mail on my windows 11 computer has begun appearing in the Sent folder instead of the Inbox. It appears to have started 7/26/26. When I right click on the message I see an option to "move to inbox again".

  This does not happen on my Macbook.

Somehow I got 2 emails: gregory@gregorysantana.com and Gregory@GregorySantana.com The lower case shows a lock blue envelope and the upper case shows a lock red envelope. I don't understand the icon meaning of the lock icon and the color coding.

Further: I use command File, sub menu Get New Messages for All Accounts.

In the lower part of the overall panel, I see new messages downloading, but the new messages don't show up in either account.

How to correct, it is important.

I changed my password for Greenby/Plusnet today. Now Thunderbird is unable to connect to them. The password is correct as I can enter website directly. No problems before change. Grateful for help.

Should I reinstall?

Seems like soon as a batch of emails download they all open up immediately or at least as soon as I open or delete one they all open. Never had this happening until just late this week.

I have thunderbird installed on my PC, and my main email account is a gmail account. I download from gmail using POP protocol (SSL/TLS connection security, OAuth2 authentication). I have been using these settings for a long time (15 years?).

This afternoon, thunderbird stopped downloading my messages. No error messages : just "no new messages to download".

I can see (by logging directly into my gmail account using my browser) that there are new messages on the server. They're not spam or junk, and they're not getting downloaded into my (local) spam folder. They're not getting downloaded at all.

I still have room on the google server (it's about 87% full), and room on the hard drive on my computer (about 3 GB).

After fixing the view problem of my email in Thunderbird (thanks for the F8 tip!), my email stopped downloading. I have no "prompt for password" checked. There isn't a primary password checked. I've confirmed the pop outgoing email is correct with the email provider (google). I can get into it without any issues and see my emails there.

I've re-entered the password for the pop outgoing email to no avail.

Thunderbird 1 of 7 working Spectrum email accounts stopped retrieving email. Tried to setup the account on new computer and it will to connect to Spectrum's mail server. Able to setup the other 6 on new install Tried under windows and Linux same problem.

I have an email account that was establish 30 years ago that suddenly stop working in Thunderbird but it is accessible through Spectrum's web server.

Spectrum wants me to verify Thunderbird is not the problem. Sounds like passing the buck to me.

I need some help with this one.