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Message list panel now has more white space (fewer messages shown) and dangerously confusing hover highlighting v78.3.2

I just upgraded to 78.3.2, and the message list panel now has significantly more spacing, less denstiy. There is more whitespace between lines. And there does not appear … (read more)

I just upgraded to 78.3.2, and the message list panel now has significantly more spacing, less denstiy. There is more whitespace between lines. And there does not appear to be any option to reset this back to the previous compact view?

EDIT: Adding a note about an additional issue with the message list panel that is discussed in this thread... Prior to v78.3.2, a message/line in the message list pane would not become highlighted until I *clicked* on it. Now, whenever I just pass my mouse over the list, the message under the mouse becomes highlighted (and the last message(s) *selected* also remains highlighted). This results in two or more non-adjacent messages being highlighted in the same way at the same time. This is a poor usability experience and dangerous design that has caused me to perform operations on unintended messages multiple times, even nearly accidentally deleting messages. This usability degradation creates a risk of data loss.

KEYWORDS: message thread pane, message list panel, UX, UI design, usability, accessibility

Asked by sells59 1 year ago

Answered by Toad-Hall 1 year ago

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I get a predominantly blank screen when I open Thunderbird

I've been using Thunderbird for years, but today when I started it, I got a predominantly blank screen. I finally uninstalled it, downloaded the latest version, and rein… (read more)

I've been using Thunderbird for years, but today when I started it, I got a predominantly blank screen. I finally uninstalled it, downloaded the latest version, and reinstalled it. I still get a more-or-less blank screen as shown.

If I click File > Get new messages for... it shows the accounts I have set up with Thunderbird, but clicking on "All accounts" or any individual account does nothing.

I had my Profile and my emails stored in folders other than the default ones, so I thought clicking on Tools > Options or Tools > Account settings would allow me to specify those folders, but once again nothing happens when I click the links.

Yet I get popups saying that I've received new mail, but it doesn't show up.

I've tried running Thunderbird in Safe Mode but this doesn't help.

What's wrong and how can I fix it?

Asked by coffent 1 year ago

Answered by coffent 1 year ago

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messages to gmail addresses from Thunderbird are blocked

We use Thunderbird to send and receive mail through our Sonic accounts. Recently mail sent to gmail addresses is blocked as: The original message was received at Thu, 3 M… (read more)

We use Thunderbird to send and receive mail through our Sonic accounts. Recently mail sent to gmail addresses is blocked as:

The original message was received at Thu, 3 Mar 2022 12:39:17 -0800 from 192-184-193-203.static.sonic.net [192.184.193.203]

  ----- The following addresses had permanent fatal errors -----

< ... @gmail.com>

   (reason: 550-5.7.26 This message does not have authentication information or fails to)
  ----- Transcript of session follows -----

... while talking to gmail-smtp-in.l.google.com.: >>> DATA <<< 550-5.7.26 This message does not have authentication information or fails to <<< 550-5.7.26 pass authentication checks. To best protect our users from spam, the <<< 550-5.7.26 message has been blocked. Please visit <<< 550-5.7.26 https://support.google.com/mail/answer/81126#authentication for more <<< 550 5.7.26 information. bc20-20020a656d94000000b00378a29031dasi2994966pgb.228 - gsmtp 554 5.0.0 Service unavailable


Reporting-MTA: dns; d.mail.sonic.net Received-From-MTA: DNS; 192-184-193-203.static.sonic.net Arrival-Date: Thu, 3 Mar 2022 12:39:17 -0800

Final-Recipient: RFC822; ... @gmail.com X-Actual-Recipient: rfc822; ... @gmail.com Action: failed Status: 5.7.26 Remote-MTA: DNS; gmail-smtp-in.l.google.com Diagnostic-Code: SMTP; 550-5.7.26 This message does not have authentication information or fails to Last-Attempt-Date: Thu, 3 Mar 2022 12:39:18 -0800

However, messages sent through Sonic's browser-based webmail site (using Firefox) go to gmail OK, as:

The original message was received at Thu, 3 Mar 2022 13:07:30 -0800 from webmail.b.apps.sonic.net [64.142.122.9]

  ----- The following addresses had successful delivery notifications -----

<edit88@gmail.com> (relayed to non-DSN-aware mailer)

  ----- Transcript of session follows -----

< ... @gmail.com>... relayed; expect no further notifications


Reporting-MTA: dns; d.mail.sonic.net Received-From-MTA: DNS; webmail.b.apps.sonic.net Arrival-Date: Thu, 3 Mar 2022 13:07:30 -0800

Final-Recipient: RFC822; ... @gmail.com X-Actual-Recipient: rfc822; ... @gmail.com Action: relayed (to non-DSN-aware mailer) Status: 2.1.5 Remote-MTA: DNS; gmail-smtp-in.l.google.com Diagnostic-Code: SMTP; 250 2.1.5 OK a2-20020a17090a854200b001bc2c281760si3072835pjw.2 - gsmtp Last-Attempt-Date: Thu, 3 Mar 2022 13:07:32 -0800


Return-Path: < ... @sonic.net> Received: from webmail.sonic.net (webmail.b.apps.sonic.net [64.142.122.9]) (authenticated bits=0) by d.mail.sonic.net (8.16.1/8.16.1) with ESMTPA id 223L7UHp029533 for <edit88@gmail.com>; Thu, 3 Mar 2022 13:07:30 -0800 MIME-Version: 1.0 Date: Thu, 03 Mar 2022 13:07:30 -0800 From: Howard & Cathy < ... @sonic.net> To: ... @gmail.com Subject: test Organization: Earth Message-ID: <20e5aa76100f8018defeffa9e09658a2@sonic.net> User-Agent: Roundcube Webmail/1.3.17 X-Sonic-Auth: bA0pGZkJkMJ63AAE3MbOgzF8NA1+DLcprka4wOMK1+sbYI5URRdFEm1fsNHmJdzdJYx3vC4GndzhmO0a3A91AIBT47mod3oKMN/cnUevC/4= Content-Type: multipart/alternative;

boundary="=_9d48719f616920f1a22c6ffbd34dac39"

X-Sonic-CAuth: UmFuZG9tSVYyo1nfkFFHcVDeO2qLt4HSCCgqVunmOut2jZF+9Ubv4XrT9uC3BN0S1H+JNsR1ttjmcaALvEZgamxd8awqEBtahLlP8SMNxqo= X-Sonic-ID: C;FG5Q8DWb7BGx5f6DewJq1A== M;/BZW8DWb7BGx5f6DewJq1A== X-Spam-Flag: No X-Sonic-Spam-Details: -0.0/5.0 by cerberusd

What Thunderbird settings need to change to send to gmail addresses? All other addresses work fine. Messages to numerous gmail accounts worked until a few days ago.

Thanks, Howard

Asked by Howard 3 months ago

Answered by Howard 3 months ago

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Thunderbird completely Blank Screen Problem

After installing new version of Thunderbird I am getting completely blank Thunderbird screen. This occur few times before while I user versions lower than 68, but after r… (read more)

After installing new version of Thunderbird I am getting completely blank Thunderbird screen. This occur few times before while I user versions lower than 68, but after restarting it was OK. After update to version 78.4.0, first starting is OK, but after that I am getting completely blank screen. Only thing that works is: click at top left corner and only drop down File menu appear, move mouse to place where Help menu should be and it appear, then click on Restart with Add-ons Disabled and restart in Safe mode. Safe mode is working OK. I have tried uninstalling all Add-ons and start normally but I am getting blank screen. I am using Thunderbird Portable. I have copied Thunderbird Portable completely to other computer, updated it to 78.4.0 version, it was OK, and copied it back to my computer. That worked. But when I updated to 78.4.1 I got blank screen again. I am using Windows 10 running on Parallels virtual machine on MacBook Pro, anti virus is ESET. I managed to revert to previous state by using Parallels snapshots, but I would like to solve this issue. Another person in my company has this problem, also running on Parallels.

Asked by daniel160 1 year ago

Answered by Matt 1 year ago

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Component returned failure code 0x80550014 nslmsgincommingserver.verrifylogon

Hello, I am trying to add gmail account to thunderbird however I get this error Component returned failure code 0x80550014 nslmsgincommingserver.verrifylogon and its sto… (read more)

Hello, I am trying to add gmail account to thunderbird however I get this error Component returned failure code 0x80550014 nslmsgincommingserver.verrifylogon and its stopped at checking password. Please check the screenshot help

Asked by imran_kanjoo 4 months ago

Answered by sfhowes 4 months ago

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Getting Thunderbird to accept passwords for bellsouth.net

I seem to be completely blocked in getting one of my bellsouth.net accounts to accept any password so I am unable to send or receive messages. I have worked on this for … (read more)

I seem to be completely blocked in getting one of my bellsouth.net accounts to accept any password so I am unable to send or receive messages. I have worked on this for hours and tried everything I know to do. Would using a "secure mail key" be the answer? Both for sending and receiving? I think I tried that last night without success. But I will do anything suggested. Just need the "nuclear" possibility. Thank you. Bob

Asked by robrown33 1 year ago

Answered by Toad-Hall 1 year ago

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Can't connect to Yahoo IMAP & SMTP servers (TB 78.4.0 & TB 68.12.1)

Since today I can't access my Yahoo IMAP and SMTP servers, neither with TB 78.4.0 nor TB 68.12.1. The access to Yahoo's POP3 servers is possible as I have still one Yahoo… (read more)

Since today I can't access my Yahoo IMAP and SMTP servers, neither with TB 78.4.0 nor TB 68.12.1. The access to Yahoo's POP3 servers is possible as I have still one Yahoo e-mail account which uses POP3 server.

Yahoo had announced that they will restrict the access to their e-mail servers for "outdated Apps", but to Thunderbird this restriction should not apply.

Things I've done so far:

  • allowed cookies in "Privacy & Security" (was already set)
  • deleted all old passwords
  • tried to change authentication method to OAuth2 both on IMAP and SMTP servers, worked for the IMAP servers only

The following errors occur:

  • TB just says "Couldn't connect to server imap.mail.yahoo.com", and that's it. No "Enter password for server XYZ" dialog is shown
  • I can't change the authentication method for SMTP servers to "OAuth2", the option is not shown in the drop down list
  • since one of my Yahoo e-mail accounts (which is accessable via POP3) is working with TB, I've tried to access my other Yahoo accounts via POP3 servers instead of IMAP servers, but failed

I would be grateful for any help and ideas.

Asked by Lux 1 year ago

Answered by Lux 1 year ago

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Message content not displaying

I migrated to a new PC, installed Thunderbird, and copied over my Thunderbird folder from the old PC. When I launch everything looks OK but when I open a message (any mes… (read more)

I migrated to a new PC, installed Thunderbird, and copied over my Thunderbird folder from the old PC. When I launch everything looks OK but when I open a message (any message in any folder) no content is displayed. There's no header, no message, nothing at all except a new tab for the message. If I view Message Source or Print Preview it shows that the content is there, so I'm not sure why Thunderbird isn't displaying it.

Asked by Disk Crasher 1 year ago

Answered by sfhowes 1 year ago

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Unified folders (Inbox) not displaying emails from all inboxes

Hi I'm running Thunderbird 78.1.1 in Win10 v2004. Today, the Unified Inbox has stopped displaying emails from the inboxes of all accounts. Further, when you click on (Uni… (read more)

Hi I'm running Thunderbird 78.1.1 in Win10 v2004.

Today, the Unified Inbox has stopped displaying emails from the inboxes of all accounts. Further, when you click on (Unified) Inbox, as your mouse hovers over items in the incomplete list, all text disappears. When clicking on an item, it does not show-up in the reading pane.

Yesterday, I did move the location of local folders, but this went smoothly and all emails are visible. Thunderbird was working fine. No updates had been installed overnight, but since the issue occurred, I have updated windows from 1906 (I think) to 2004. But this has not solved the issue.

Reading past posts from 2015, there seems to be a way of deleting folders form the profile folder to force Thunderbird to recreate the unified folders, but the guidelines were out of date.

Can anyone tell me how to fix this?

Asked by oisin.kelly.wild 1 year ago

Answered by Toad-Hall 1 year ago

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thunderbird email suddenly giving error "Assembling message" then "sending of the message failed"

I sent several emails this morning. Then I updated some message filters. Then the filtering process seemed to take off and not respond. I ended the thunderbird task and … (read more)

I sent several emails this morning. Then I updated some message filters. Then the filtering process seemed to take off and not respond. I ended the thunderbird task and since then I have not been able to send any emails. thunderbird email suddenly error "Assembling message" then "sending of the message failed".

I found a possible reason but do not know how to remove any temp files or reset something to help this. On bugzilla https://bugzilla.mozilla.org/show_bug.cgi?id=1222992

Same error message "Sending of message failed", but different cause. TB 78.7.0, WIN 10

TB creates temporary files in user's TMP folder with a naming pattern like nsmail-????.eml And ???? is limited to 9999. After that - user cannot send messages or save drafts.

I am running Windows 10 home, thunderbird 78.8.0 (64-bit)

Asked by lisafougere22 1 year ago

Answered by lisafougere22 1 year ago

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Can't send emails - Thunderbird

I've been using Thunderbird for 2 years now. Just recently, I reinstalled Thunderbird 68.10.0 (64-bit) and put the same server settings for my email accounts. I can recei… (read more)

I've been using Thunderbird for 2 years now. Just recently, I reinstalled Thunderbird 68.10.0 (64-bit) and put the same server settings for my email accounts. I can receive messages but when I tried to send a message I keep getting the error "ok [capability imap4rev1 literal+ sasl-ir login-referrals id enable idle auth=plain] dovecot ready."

My server settings are: Server Name: imap.xxxxxxxxx.com Port: 993 Default: 465 Authentication: Normal password Security settings: SSL/TLS - Normal password

By the way, I'm using mac OS Catalina. I hope someone can help me. Thanks in advance!

Asked by i_rhan 1 year ago

Answered by sfhowes 1 year ago

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Bug: Messages always marked as read

Using Thunderbird 68.11.0 on Windows 10. To reproduce, set: Options / Display / Advanced / Reading: Check "Automatically mark messages as read" - After displaying for 6 s… (read more)

Using Thunderbird 68.11.0 on Windows 10.

To reproduce, set:

Options / Display / Advanced / Reading: Check "Automatically mark messages as read" - After displaying for 6 seconds

View / Layout:

  • Classic pane
  • folder pane
  • message pane
  1. Click on an unread message.
  2. As soon as it's loaded in the message pane, switch to another message.
  3. 6 seconds later, the message you viewed for only a second will be marked as read.

Here's the crazy part: it is marked as read exactly X seconds after loading, where X is what you have set in "After displaying for X seconds"

I change that to 4 seconds, the message is marked read 4 seconds after loading. 10 seconds, it waits that long.

Note: if I uncheck "Automatically mark messages as read", that is honored.

Also, the feature works fine in Safe Mode. However, I have very few add-ons and they are all very popular:

  • Cardbook
  • Lightning
  • Provider for Google Calendar

Can't imagine any of those interfering. Thanks for any ideas.

Asked by Philip 1 year ago

Answered by Philip 1 year ago

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E-Mail content displays as plain text instead of HTML-text

Dear community, in the past, I have noticed that a few e-mails - but not all - are displayed incorrectly as plain text instead of the usual HTML-text. This means that the… (read more)

Dear community,

in the past, I have noticed that a few e-mails - but not all - are displayed incorrectly as plain text instead of the usual HTML-text. This means that there is no formatting involved, e.g. the font art is not correct. As it seems, the issue occurs when the standard formatting options of e-mails are used by the senders. So if nothing is changed like the font size or colour. If I look at the e-mail on different e-mail programs, everything is alright. I have already ensured that the option View > Message Body As > Original HTML is enabled.

Thanks in advance for your advice. batengo

Asked by batengo 1 year ago

Answered by Matt 1 year ago

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Thunderbird 78.2.1 not connecting to server

Thank you for building Firefox and Thunderbird. My computer crashed two weeks ago and when I received my new computer I immediately tried to install Thunderbird. But I ke… (read more)

Thank you for building Firefox and Thunderbird. My computer crashed two weeks ago and when I received my new computer I immediately tried to install Thunderbird. But I keep getting an error message "Unable to log into server. Probably wrong configuration, username, or password." I have double checked everything and I believe it is correct. My incoming settings are:

POP3 inbound.att.net 995 SSL/TLS Normal Password Michaelspence@att.net

My outgoing settings are:

SMTP outbound.att.net 465 SSL/TLS Normal Password Michaelspence@att.net

I have tried to uninstall and reinstall several times, but with no help.

I am able to access my email at att.net, but I really need Thunderbird so I can save important messages that I receive.

Thank you for any help you can give me.

Michael Spence

Asked by michaelspence 1 year ago

Answered by RVS Corner 1 year ago

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Profile size and concern that it may crash as too large.

I am using Thunderbird 78.3.3 (32-bit) as my email client and my profile file is 30GB, is this too big ? Is there a sensible limit on size ? can I place some emails off… (read more)

I am using Thunderbird 78.3.3 (32-bit) as my email client and my profile file is 30GB, is this too big ? Is there a sensible limit on size ? can I place some emails off my profile that I may want to access in the future but are not needed on a day to day basis ? how do i do this. Help please. Thanks. Mark

Asked by MarkKennett 1 year ago

Answered by Stans 1 year ago

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XML Parsing Error when TBird starts

I am running TBird 78.3.2 (64-bit) on Ubuntu 20.04 Startup fails - a window opens with the following message: XML Parsing Error: undefined entity Location: chrome://mes… (read more)

I am running TBird 78.3.2 (64-bit) on Ubuntu 20.04

Startup fails - a window opens with the following message:

XML Parsing Error: undefined entity Location: chrome://messenger/content/messenger.xhtml Line Number 905, column 3: <key id="openLightningKey" --^ </p>

I can now only run TBird in safe-mode, from the terminal. While in safe-mode I disabled all extensions. It still fails to run in normal mode, I just get the error dialogue.

More error info is shown in the terminal:

Extension error: Error while loading 'jar:file:///usr/lib/thunderbird/omni.ja!/chrome/messenger/search-extensions/twitter/manifest.json' (NS_ERROR_FILE_NOT_FOUND) resource://gre/modules/Extension.jsm:570 :: readJSON/</<@resource://gre/modules/Extension.jsm:570:20 onStopRequest@resource://gre/modules/NetUtil.jsm:128:18 </p>

Don't know if this is relevant but I followed the path to the omni.ja file and it doesn't seem to contain a 'twitter' folder.

Please help if you can.

Howard

Asked by howard27 1 year ago

Answered by howard27 1 year ago

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Error 80004005 -

Hi all, after upgrade to Thunderbird 78.5.0 I am unable to send email from my various gmail accounts. (2020-11-20) I was happily sending email from my Gmail-for-Work acco… (read more)

Hi all,

after upgrade to Thunderbird 78.5.0 I am unable to send email from my various gmail accounts. (2020-11-20)

I was happily sending email from my Gmail-for-Work account this morning (as I have done since 2016 on this account), an update from Thunderbird announced itself and I let it run. Update showed no errors or anomalies. When trying to send an email right afterwards I got the error message:

-- Login to server smtp.gmail.com with username jan@twocoastbrewing.com failed. --

I entered a "new password" (the same really). Prior to doing it I checked in the browser version of gmail and on android, that my password was ok. After two add'l failures I cancelled out and got the message -- Failed due to unexpected error 80004005. No description is available. The message could not be sent using Outgoing server (SMTP) smtp.gmail.com for an unknown reason. Of course I had confirmed smpt.gmail.com before. Also tried both types of authentication STARTTLS on port 587 and SSL&TLS on port 465. Both no-go.

Downgraded Thunderbird to 73.3.3 (in fact all versions before 78.5.0 were fine). Still no-go. My privete frontier.com account can send fine. Incoming mail on all accounts is fine. -- This is a WIN10 machine with all current updates.

Totally at my wits end.

Good words from smarter people than me much appreciated!

Asked by jandreier 1 year ago

Answered by jandreier 1 year ago

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Some Emails have extra symbols in the text.

I have been getting these "Â" symbols in the text of some emails for about a week now, I have set my Text Encoding to Unicode 9 (utf-8) on both incoming & outgoing, o… (read more)

I have been getting these "Â" symbols in the text of some emails for about a week now, I have set my Text Encoding to Unicode 9 (utf-8) on both incoming & outgoing, originally both set on Western (Windows-1252), I was told my emails had lots of strange symbols in them, so changed outgoing to Unicode (problem solved), then noticed incoming had the problem (only on some emails), changed outgoing to Unicode which lessened the amount of symbols but now left with the "Â" symbol appearing usually just before the £ sign. Just noticed I now have these also "…" appearing at the end of some lines. I have recently (new year) changed to 78.7.0 (64-bit) was on 32-bit, never had problem before that. should I go back to 32-bit or have I got a setting wrong? Thanks Dave

Asked by DKT1 1 year ago

Answered by DKT1 1 year ago

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Drafts get written on multiple entries and don't get automatically deleted (POP account)

Since a while, on my POP profile, drafts get written on multiple entries (instead of being overwitten on the same one) and then they aren't deleted after I eventually sen… (read more)

Since a while, on my POP profile, drafts get written on multiple entries (instead of being overwitten on the same one) and then they aren't deleted after I eventually send the email.

Do you know how to fix this?

Asked by phaolo 2 years ago

Answered by Toad-Hall 2 years ago