• Solved

After October 10 update, Thunderbird does not retrieve / download mail for non standard settings for vikingsword.com account

I have the same issue and behavior reported in question 1468895 following update 128.3.1esr. When I "get new mail," another account processes and my main one does nothin… (read more)

I have the same issue and behavior reported in question 1468895 following update 128.3.1esr.

When I "get new mail," another account processes and my main one does nothing with no status message display. It used to be that when "nothing" happened, I would try again and be asked to confirm a security exception and then it worked again.

A tablet pc I use for travel with the same update continues to download mail for this account, though more hesitatingly than it did.

The error console shows: NotFoundError: No such JSProcessActor 'BrowserToolboxDevToolsProcess' pop3.server1.4: SecurityError: a SecurityCertificate error occurred Pop3Client.sys.mjs:380:18 pop3.server1.4: SecurityError info: SSL_ERROR_BAD_CERT_DOMAIN Pop3Client.sys.mjs:422:20 pop3.server1.4: SecurityError cert chain: securepop.siteprotect.com; serial# 20:C8:AF:E0:B1:95:42:48:9C:C8:21:21:4A:87:89:B8 <- Avast Web/Mail Shield Root; serial# 4D:D7:A4:81:AF:9D:DF:4D:8F:45:D8:21:07:23:2D:0A Pop3Client.sys.mjs:427:22 tb.account.size_on_disk - Truncating float/double number. 2

I turned off the antivirus email feature and then it read: NotFoundError: No such JSProcessActor 'BrowserToolboxDevToolsProcess' pop3.server1.4: SecurityError: a SecurityCertificate error occurred Pop3Client.sys.mjs:380:18 pop3.server1.4: SecurityError info: SSL_ERROR_BAD_CERT_DOMAIN Pop3Client.sys.mjs:422:20 pop3.server1.4: SecurityError cert chain: securepop.siteprotect.com; serial# 0F:F0:5D:99:50:38:74:73:10:57:9F:F7:75:85:06:4A <- GeoTrust TLS RSA CA G1; serial# 0D:07:78:2A:13:3F:C6:F9:A5:72:96:E1:31:FF:D1:79 Pop3Client.sys.mjs:427:22

Asked by ljones1 3 weeks ago

Answered by Matt 3 weeks ago

  • Locked

Latest version of Thunderbird downloads deleted messaged from gmail, 2nd request.

Since a recent TB update in August, the program now downloads previously-deleted messages from Gmail. TB downloads from the In folder (OKI), but also current messages t… (read more)

Since a recent TB update in August, the program now downloads previously-deleted messages from Gmail. TB downloads from the In folder (OKI), but also current messages that I sent to Trash folder (not OK).

Example: 50 new messages appear in the Gmail In folder. I delete 30 messages from the In folder, and they correctly move to the Trash folder, leaving 20 in the In folder.

I next launch TB on my Win10 PC and press F5 to begin the download. Until recently, I would get the remaining 20 messages and ONLY the 20. Now, TB downloads all 50, as if 30 were never deleted.

                                         NOTE:  I changed no settings at either end.

If I go into the Trash folder before downloading and delete today's trash, those messages are totally gone and won't download. But this was never necessary a few weeks ago.

If any reader had and fixed this annoying problem, please tell me how you did it.

Asked by LarryGator 1 month ago

Last reply by Wayne Mery 1 month ago

  • Solved

Cannot send email from windows 10 file explorer or from within Office 365 apps because of mapi failure after updating to Nebula 130.0b3

Hello. I am a registered Thunderbird donor. I was using Nebula 128 with no problems on a desktop computer with Windows 10. (The computer will not allow upgrades to Window… (read more)

Hello. I am a registered Thunderbird donor. I was using Nebula 128 with no problems on a desktop computer with Windows 10. (The computer will not allow upgrades to Windows 11). All windows updates are installed properly. After updating yesterday to Nebula 130.b03 I can no longer send emails directly from Windows desktop explorer using the send to email recipient right click function (it does nothing) or from within an Office app (Excel and Powerpoint say there is a problem with the mail client and to restart the mail client, (which I have done multiple times). Word shows a Mapi error, which I include a picture of.

From within the app, I can send and receive emails with no problems, on my different accounts, but this lack of functionality is really aggravating. I would love to be able to rollback to 128, (not sure how to do so or if it's possible, and also if it wouldn't automatically update me back to 130)... or would also have to wait and see if the next update whenever that is fixes the problem.

I have obviously restarted both the computer and Thunderbird several times, with no luck. Tried running Thunderbird in troubleshooting mode, but had the same result.

Any help will be greatly appreciated. John

Asked by John Serrano 2 months ago

Answered by John Serrano 2 months ago

  • Solved

Using Mail Store Home to archive / export PST file

I've read a number of posts regarding using Mail Store Home to enable the transfer of mail from a PST file to TB. I was under the impression that the archive within MSH c… (read more)

I've read a number of posts regarding using Mail Store Home to enable the transfer of mail from a PST file to TB. I was under the impression that the archive within MSH could be run against a stand-alone PST file (that is, Outlook is not installed). When I select Archive Email as per instructions on other posts, and specify the location of the PST file and then run, I get an error: "This feature requires Microsoft Outlook XP/2003 or higher". Does it require Outlook to be installed, or am I doing something wrong? Also I am a bit unclear of the run sequence with MSH - do I run Archive Email followed by Export Email and what is the connection between the two? Refer to image attached. Thanks.

Asked by sep 1 month ago

Answered by sep 1 month ago

  • Solved

narrower and narrower in old email

Hi, Let's say you're opening an email in thunderbird, and it's an email you've been exchanging with someone for a long time. As you scroll down, the older emails are ind… (read more)

Hi,

Let's say you're opening an email in thunderbird, and it's an email you've been exchanging with someone for a long time. As you scroll down, the older emails are indented to the right, making the view of the email "narrower and narrower". What is the setting or method to prevent this from happening?

Thanks in advance!

Asked by 이기택 3 months ago

Answered by david 3 months ago

  • Solved

"Moving Thunderbird data to a new computer" can't get it to work

I'm trying to copy the data from a PC running xubuntu 2022 onto one running Ubuntu 2024. I'm following the instructions here (https://www.google.com/search?channel=fs&a… (read more)

I'm trying to copy the data from a PC running xubuntu 2022 onto one running Ubuntu 2024.

I'm following the instructions here (https://www.google.com/search?channel=fs&client=ubuntu-sn&q=moving+thunderbird+data+to+a+new+computer) and all seems to work up to and including "On your destination computer" step 7 (Close Thunderbird). Step 7 "From your Thunderbird profile folder in File Browser, go up two levels" - this sends me to "Common". Step 8 Right click inside the folder, then select Paste.

Here's the problem: we're not told what to click on, but I assume it's ".thunderbird", which only contains 11 items although apparently 348 were transferred. Clicking on empty space (I tried that in desperation) doesn't work. I'm probably overlooking something obvious, but I can't see what that might be. Any suggestions gratefully received. In the meantime, I will keep trying and if I somehow get it to work I'll let you folk know.

Asked by Roy 2 months ago

Answered by Toad-Hall 2 months ago

  • Solved

Outgoing server SMTP

I tried to send an email and got a message saying "The message could not be sent because connections to Outgoing server (SMTP) pop3.gmail,com failed. The server may be un… (read more)

I tried to send an email and got a message saying "The message could not be sent because connections to Outgoing server (SMTP) pop3.gmail,com failed. The server may be unavailable or is refusing SMTP connections. Please verify your Outgoing server(SMTP) are correct and try again". I checked and they seem right but I cannot even send an email from one account to the other. The same message appears and I don't believe anything has been changed, aside from adding another address, that I know of.

Asked by Justin Pentercost 2 months ago

Answered by Justin Pentercost 2 months ago

  • Solved

Get "Request failed; Mailbox unavailable" with multiple identities

I am trying to consolidate emails using the Thunderbird identity feature. I have a single email account call it acct1@yahoo.com. I have three other email addresses that g… (read more)

I am trying to consolidate emails using the Thunderbird identity feature. I have a single email account call it acct1@yahoo.com. I have three other email addresses that get forwarded to Yahoo, call them acct2@pobox.com, acct3@pobox.com, and acct4@hostmonster.com. I can send emails to all of these accounts. In Thunderbird yahoo is the default identity and the other three are alternate identities. The outgoing server settings are all identical (see screenshot). I can send emails using the acct1 and acct2 identities, but not the other two. This is puzzling because acct2 and acct3 are both forwarded identically.

The error message I get is not very helpful: Sending of the message failed. An error occurred while sending mail. The mail server responded: Request failed; Mailbox unavailable. Please verify that your email address is correct in your account settings and try again.

Asked by cartravel 2 months ago

Answered by sfhowes 2 months ago

  • Solved

new Thunderbird

hello i a just updated Thunderbird and did not know it would update to this 128.0esr 64 bit. I do not like this new one but if i try to go back it says i need t… (read more)

hello i a just updated Thunderbird and did not know it would update to this 128.0esr 64 bit. I do not like this new one but if i try to go back it says i need to make a new profile i do not want to do it for fer of losing everything. Bu t my question on when i got to my in box and where it say correspondence I now see < the side ways arrow and it give the email how do i stop that what do i do to remove the < and the email next to it . i will send a screen shot as to what i mean I sure wish i could go back to115 or what ever i had before wit out losing everything and creating a whole new profile see image below

Asked by Mary 3 months ago

Answered by Mary 3 months ago

  • Locked

Unable to download mails since 8th July using POP3

We cant download emails in thunderbird any version with mailboxes on exchange online O365. SMTP works fine. Receiving mails is not working and it gives Retr 21 error. … (read more)

We cant download emails in thunderbird any version with mailboxes on exchange online O365.

SMTP works fine. Receiving mails is not working and it gives Retr 21 error.

Asked by Santosh Kumar 3 months ago

Last reply by Wayne Mery 3 months ago

  • Solved

First message in group - can it always be bold if there are new messages in the thread?

When there is an unread email in a thread, the title of the first message is underlined. Is it possible to make the title of the first email bold (not underlined) like o… (read more)

When there is an unread email in a thread, the title of the first message is underlined.

Is it possible to make the title of the first email bold (not underlined) like ordinary new massage, if there are new emails in the thread?

Asked by blackbarsuk 3 months ago

Answered by Toad-Hall 3 months ago

  • Solved

Thunderbird 128 freezes completely on launch even after reinstall

I was using Thunderbird for Windows 10 normally for many months. Recently, whenever I launch the app it immediately freezes, and I have to force quit the application. Rei… (read more)

I was using Thunderbird for Windows 10 normally for many months. Recently, whenever I launch the app it immediately freezes, and I have to force quit the application. Reinstalling the app does not fix the issue. I haven't tried deleting my profiles yet, but I would like to avoid that if possible.

Asked by gallium 1 month ago

Answered by honvmpri 1 month ago

  • Solved

Can't Access Passwords in Settings

When I access Saved Logins (>Tools>Saved Passwords>Show Passwords) the display shows a box "Windows Security" and asks for a Password. I have never seen this bo… (read more)

When I access Saved Logins (>Tools>Saved Passwords>Show Passwords) the display shows a box "Windows Security" and asks for a Password.

I have never seen this box before when accessing Saved Logins (Show Passwords).

I have not made any changes on my computer that should cause this proglem.

Is there any way to correct this so I can Show Passwords ?

Thanks

Asked by jmallard 1 week ago

Answered by jmallard 6 days ago

  • Solved

OAuth2 and Thunderbird - Microsoft's Enter code screen is incorrectly displayed for Outlook

Modern Authentication Methods are now needed to continue syncing Outlook Email in Thunderbird. I have changed my POP Mail Server settings for outlook.office365.com to OAu… (read more)

Modern Authentication Methods are now needed to continue syncing Outlook Email in Thunderbird. I have changed my POP Mail Server settings for outlook.office365.com to OAuth2, but every time that I attempt to logon, the Microsoft Enter code screen is incorrectly displayed (see image). The necessary 'verify' icon is missing, so that whenever I input the required code from my authenticator app, nothing at all happens and then the connection fails.

There are two separate lines shown for inputting the code and this is also abnormal. Unfortunately, neither of them does anything and the same goes for the blank square box, or simply hitting the return key after the code has been entered.

It makes no difference if I delete my Outlook account from Thunderbird and reconfigure the relevant email settings from scratch. I have two Windows 10 laptops with Thunderbird 128.3 and the results are identical on both.

I cannot find a reference to anyone else having this particular problem with OAuth2 logins and would appreciate some help.

Microsoft suggested that I open Thunderbird Settings - Privacy & Security - Accept Site Cookies (checked) and then attempt the login step again. The box was already checked, so I cleared the existing cookies and made another login attempt. It was unsuccessful for the same reason as before.

NB. I have edited out my actual email address which was shown below the Microsoft logo in the image.

Thanks.

Asked by MutleyB 4 weeks ago

Answered by MutleyB 3 weeks ago

  • Solved

RSS authentication broken in new version

After update Thunderbird to version 128.0esr-3 (Ubuntu, snap) RSS channels that require authentication are not downloaded. There is info about access denying. In previou… (read more)

After update Thunderbird to version 128.0esr-3 (Ubuntu, snap) RSS channels that require authentication are not downloaded. There is info about access denying.

In previous versions there was a pop-up asking for login and password (no need to write, just click button) after every restart od Thunderbird. Now there is no pop-up, only info about denied access.

Asked by sw32 3 months ago

Answered by sw32 3 months ago

  • Solved

Correspondents and From column is showing the sender name and email address - turn off

Correspondents and From column is showing the sender name and email address. This has only just appeared this morning. How do I remove showing the email address please?… (read more)

Correspondents and From column is showing the sender name and email address. This has only just appeared this morning. How do I remove showing the email address please?

Asked by rudi_halfmann 3 months ago

Answered by david 3 months ago

  • Locked

Failure to send emails from Thunderbird

I have contacted you previously and tried all the suggestions to solve my problem. None of them seemed to work. The issue only arose after a recent update to Thunderbird… (read more)

I have contacted you previously and tried all the suggestions to solve my problem. None of them seemed to work. The issue only arose after a recent update to Thunderbird. I was pointed in the direction of my service provider. They confirmed nothing had changed their end. I created an email account in Microsoft Outlook. I can send and receive emails via my service provided. I have to assume the problem I am having is with Thunderbird. Before I leave Thunderbird for pastures new, do you have any suggestions? Bill

Asked by billbrysland 3 months ago

Last reply by Wayne Mery 3 months ago

  • Solved

Emails have chaged format

Some of my older emails, which were in HTML, now appear as text with full headers and formatting data, making them unreadable. How do I convert them back to HTML? Thund… (read more)

Some of my older emails, which were in HTML, now appear as text with full headers and formatting data, making them unreadable. How do I convert them back to HTML?

Thunderbird 128.2.0esr (32-bit)

Asked by paul645 1 month ago

Answered by Matt 1 month ago