Showing questions tagged: Show all questions
  • Solved
  • Archived

How do I cancel or bypass Add Security Exception pop up

I cannot override or cancel Add Security Exception pop up which has appeared this morning. All other functionality is inaccessible because of the pop-up and I cannot even… (read more)

I cannot override or cancel Add Security Exception pop up which has appeared this morning. All other functionality is inaccessible because of the pop-up and I cannot even close TB with X in top corner. I can only kill TB using Task Manager on my PC

This has been the result of my hosting company (Siteground) removing cpanel from its hosting last night and replacing it with something called Site Tools.

All my emails are safe and accessible via webmail but my business uses Thunderbird on numerous email accounts on several machines in different locations (COVID work at home) and all users have lost Thunderbird access.

Siteground writes this message on its service webpage: Your hosting plan(s) has been successfully switched to our Site Tools infrastructure. Although we have automatically verified the key functionalities of the migrated websites, we kindly ask you to check your website(s), emails, FTP accounts, SSH accounts, cron jobs or any other specific functionality you may have used. 
 IMPORTANT: If you use a local email client, please check its current outgoing/incoming server name setting. If they use the server hostname (example: secureXXX55.sgcpanel.com), you need to change them to mail.yourdomain.com (where you replace yourdomain.com with the domain name you are using for the email in questions). Otherwise your email client may stop working.

I spoke to the Siteground helpdesk who say this has to be done to make TB work again.

Unfortunately the popup is preventing me from making changes or doing anything to Thunderbird. Is there a way round this to change account settings? How do I avoid having to delete TB from every machine and rebuild dozens of email accounts on each one? HELP!

Asked by steve338 1 year ago

Answered by steve338 1 year ago

  • Solved
  • Archived

thunderbird end-to-end-encryption

The new Thunderbird 78.4.0 (64-bit) with built in end-to-end-encryption does not work correctly. My keys never save in Thunderbird. But, all my keys are in the OpenPGP ke… (read more)

The new Thunderbird 78.4.0 (64-bit) with built in end-to-end-encryption does not work correctly. My keys never save in Thunderbird. But, all my keys are in the OpenPGP key manager. The security tab on a new email is greyed out. This is also greyed out in settings. I can add the key into Thunderbird OpenPGP key manager, but the keys never saves in Thunderbird Please see screenshots

I look forward to your reply

Kind regards Budda

Asked by TheBudda 1 year ago

Answered by kaie 1 year ago

  • Solved
  • Archived

New GSuite Oauth Requirement for Email Clients

Hello - I received an email regarding my G Suite account that says starting Feb 15, 2021, G Suite accounts will only allow access to apps using OAuth. Password-based acce… (read more)

Hello - I received an email regarding my G Suite account that says starting Feb 15, 2021, G Suite accounts will only allow access to apps using OAuth. Password-based access will no longer be supported.

It goes on to say: If you are using Thunderbird or another email client, re-add your Google Account and configure it to use IMAP with Oauth.

It says if I do not take the above action, when LSA access is discontinued after Feb 15, 2021, I'll begin receiving an error message that my username-password combo is incorrect.

I have personal and business G-mail accounts, both of which I access through Thunderbird. I'm not a techie -- this was all set up for me by someone else -- and I'm unsure about how to "re-add/reconfigure my Google account," and when to implement this -- or is it possible that Thunderbird has already made changes at that end to accommodate this new Oauth requirement?

I'd be eternally grateful for any specific how-to steps you can provide to ensure uninterrupted email service.

Thanks so much! Faith Brill Owner, Instant Karma Dog Training Orange County, CA

Asked by FBrill 1 year ago

Answered by sfhowes 1 year ago

  • Solved
  • Archived

Thunderbird asks for Gmail password, but the 'next' button is broken

On my Windows 10 PC, I use Thunderbird (TB) for four emails (3 are Gmail). For some reason one (and only one) of my Gmail accounts starting wanting password verification… (read more)

On my Windows 10 PC, I use Thunderbird (TB) for four emails (3 are Gmail). For some reason one (and only one) of my Gmail accounts starting wanting password verification in TB. But when I click the 'next' button, it doesn't take me to the password page to confirm my password, it just erases my Gmail account name in the username field.

I'm not certain why it suddenly started needing password verification (and my other two Gmail accounts still don't). I've logged into the Gmail account on Google, and my password still works (haven't changed it). I updated TB to the latest version. I deleted the password in TB (hoping it would then let me reenter it). I finally deleted the Gmail account entirely from TB. When I try to add it back, it now only allows the inbox (not sent or templates folders). And it still keeps asking me to verify the Gmail password (but won't let me). I can see new emails received, but I can't send any.

Any suggestions?

Asked by garyfar 1 year ago

Answered by sfhowes 1 year ago

  • Solved
  • Archived

How to use my certificate to sign digitally

Hi, I've been looking for the way to sign digitally my emails using my personal certificate (given to me by the government), but unfortunately I didn't found it. Several … (read more)

Hi, I've been looking for the way to sign digitally my emails using my personal certificate (given to me by the government), but unfortunately I didn't found it. Several tutorials indicate that the way to do this is configuring the certificate in Account settings -> Security, but for me there is no such option. The last group of settings for each account I have in my Thunderbird is "Return Receipts". Maybe I'm missing something?

Thank you for your help and time :)

Asked by dgarciagarcia 1 year ago

Answered by christ1 1 year ago

  • Solved
  • Archived

Spam settings

Certain emails are landing in my spam mail box. These are not spam. They are not marked as junk. How to I allow the spam filter to let them through?

Asked by tsher 1 year ago

Answered by sfhowes 1 year ago

  • Solved
  • Archived

Thunderbird Mail problems (with AVG installed)

Good afternoon. Since the latest update to Thunderbird has arrived I keep getting a message when I log-on to retrieve my E-mails which says “ You are attempting to overri… (read more)

Good afternoon. Since the latest update to Thunderbird has arrived I keep getting a message when I log-on to retrieve my E-mails which says “ You are attempting to override how Thunderbird identifies this site. Click below to create a security exception.”

So each time I have to click on the box which prompts me to create a security exception. When I click the box to “ save “ the exception, it makes no difference. I have to do it every time.

As if this were not bad enough, I am now getting asked to “ verify my password “ for each of my two E-mail accounts, every time I try to access my E-mails. This never happened to me before and has only started over the past week or so.

I have AVG security in addition to their “ Premium Technical Support “ which costs a lot of money. I telephoned them today and spoke with two of their technical advisers, also gave them remote access to my PC so they could fix the problem. I spent almost TWO HOURS on the telephone while they tried various things, checked my operating system, checked the server details on Thunderbird and also ran the “ RKILL “ programme to check for any faults. They told me everything was fine. But after they had gone and I tried again to access Thunderbird, the same problems re-occurred. Surely there must be a simple way to address these two issues. I am getting very fed-up and wish I could simply speak to a technician on the telephone instead of like this ! Why can’t we do that ?

Asked by Steamgo 1 year ago

Answered by Toad-Hall 1 year ago

  • Solved
  • Archived

Using a smart card reader to digitally sign emails

I use Thunderbird (68.8) on Windows 10, both brand new installs. I need to sign my emails with a "smart card" (not GPG as with Enigmail; that got rejected by the powers … (read more)

I use Thunderbird (68.8) on Windows 10, both brand new installs. I need to sign my emails with a "smart card" (not GPG as with Enigmail; that got rejected by the powers that be). I can't find a guide to connect Thunderbird to my smart card reader. Please don't make me use Outlook.

Asked by daryl2 1 year ago

Answered by daryl2 1 year ago

  • Solved
  • Archived

Unable to send/receive emails

After upgrading to version 78.2.2 this morning, am no longer syncing with the Hughes.Net satellite. Can not send or receive. Send Error Message states 'Peer using unsuppo… (read more)

After upgrading to version 78.2.2 this morning, am no longer syncing with the Hughes.Net satellite. Can not send or receive. Send Error Message states 'Peer using unsupported version of security protocol'.

Asked by acduncan 1 year ago

Answered by sfhowes 1 year ago

  • Solved
  • Archived

Error while saving draft - The configured key ID '0xTypeError: RNPLib is undefined' cannot be found on your keyring.

Hello Folks! I recently attempted to install an OpenPGP key in Thunderbird. I had difficulties to figure out what exactly was expected from me and cancelled the installat… (read more)

Hello Folks!

I recently attempted to install an OpenPGP key in Thunderbird. I had difficulties to figure out what exactly was expected from me and cancelled the installation. If I check for OpenPGP Key Manager there is nothing listed.

Now when I try to save a message as draft I get an error message: Error while saving draft - The configured key ID '0xTypeError: RNPLib is undefined' cannot be found on your keyring.

This is only happening for the account for which I started the process of installing a OpenPGP key. Other accounts that I have setup in Thunderbird are not suffering from that problem (e.g. I can save drafts). In the End-to-End Encryption settings for the account where I started the process I can't see any changes. It looks like the End-to-End Encryption settings for any other account where drafts do work.

What can I do to identify the files that contain keyring information that were never finalised?

Thanks for a short answer in advance.

Salut,

 Mathias

Asked by Mathias 1 year ago

Answered by Mathias 1 year ago

  • Solved
  • Archived

Can't find saved passwords

I changed a password when logging in through web mail as I was away and couldn't remember password. Since getting back home I have not been able to find how to change it … (read more)

I changed a password when logging in through web mail as I was away and couldn't remember password. Since getting back home I have not been able to find how to change it in thunderbird. I have read many threads/articles and the options simply aren't there.

When I click on menu then options there is no security option under that. Where will I find saved passwords? Using thunderbird 68.11.0 32-bit Thanks in advance for assitance.

Asked by andrewdavidsgames 1 year ago

Answered by andrewdavidsgames 1 year ago

  • Solved
  • Archived

Thunderbird Password Manager Issues (91.2.1 64-bit Win7)

I've been using an older version of Thunderbird for years without issue to sign into my POP3 optimum online mail server. I recently "updated" so I could get the "Remove D… (read more)

I've been using an older version of Thunderbird for years without issue to sign into my POP3 optimum online mail server. I recently "updated" so I could get the "Remove Duplicate Emails" plugin working.

I now have the issue I've seen mentioned here numerous times: I can no longer save my password. I have to manually input it every time I open Thunderbird. If I enter my password and sign in, my mail works fine.

If I check the box to remember my password, it no longer connects to the server. Instead it attempts to connect for a few minutes, then gives me a "mail server timed out" error.

My saved passwords list is completely blank. There is only one profile folder in the Thunderbird profiles directory.

I have tried deleting/renaming the following files in the profile folder: - key3.db (does not reappear after new version, probably legacy) - key4.db - cert9.db - signons.sqlite (has also not reappeared after removing)

I have seen it also advised to delete/rename the following files, but they do not exist in my local profile folder: - pkcs11.txt - logins.json

I am not using CC cleaner or any other programs to scrub passwords.

Asked by jball9 6 months ago

Answered by sfhowes 6 months ago

  • Solved
  • Archived

Prompted to change password encryption; is someone trying to steal my password?

Recently, when opening Thunderbird, I got the following error message: "The IMAP server (server name) does not seem to support encrypted passwords. If you just set up the… (read more)

Recently, when opening Thunderbird, I got the following error message:

"The IMAP server (server name) does not seem to support encrypted passwords. If you just set up the account, please try changing to 'Password, transmitted insecurely' as the 'Authentication method' in the 'Account Settings | Server settings'. If it used to work and now suddenly fails, this is a common scenario how someone could steal your password."

Based on an answer to a similar post in another forum, I changed the Connection security from "None" to "SSL/TLS" and the Authentication method from "Encrypted password" to "Password". Everything seems to work now, but I didn't change the port, as prompted in the post.

I'm not familiar with how encryption works, so my first question is this:

  • Does the choice of port have any meaning to ensure that my email traffic, or at least the password, is encrypted?

Also, since it used to work before, I'm worried that someone is trying to steal my password. However, I can't understand from the error message how this would be an attempt to steal my password.

  • Can someone explain what kind of attack would render the error message above, to give me an understanding of how to protect myself? I.e. have I done something wrong, what weaknesses would have been exploited in this case etc.

Asked by Stachenscarfen 1 year ago

Answered by christ1 1 year ago

  • Solved
  • Archived

Still OAuth2 problems with Thunderbird - credentials window doesn't work

It would be great if Mozilla Support would stop archiving the old threads on the OAuth2 issues. Every 2 years or so something happens and I have to reconfigure Thunderbi… (read more)

It would be great if Mozilla Support would stop archiving the old threads on the OAuth2 issues.

Every 2 years or so something happens and I have to reconfigure Thunderbird to accept my gmail account. Every single time, there are problems with OAuth2.

The credentials pop-up window will not allow me to enter a password. It just keeps refreshing to the login prompt - 'Email address or Phone'. I type in the e-mail address; it refreshes to 'Email address or Phone'.

I have checked TB updates - all updated. I deleted the account, deleted all saved e-mail logins and passwords in Thunderbird, and in my browser, and tried to add the account again to Thunderbird. The credentials window won't let me get to the password fill in. And even if get there, am I still going to have problems with OAuth2?

Asked by jell 6 months ago

Answered by jell 6 months ago

  • Solved
  • Archived

Thunderbird stopped accepting Primary Password

Hello, This morning when I opened Thunderbird it wouldn't accept my master/primary password. I've used the same one for years, so I know I've not forgotten it. Plus it wo… (read more)

Hello,

This morning when I opened Thunderbird it wouldn't accept my master/primary password. I've used the same one for years, so I know I've not forgotten it. Plus it worked yesterday!

Only thing that seems to have changed is the update to Thunderbird 91.

Any tips would be greatly appreciated.

Asked by p.sherburn 6 months ago

Answered by sfhowes 6 months ago

  • Solved
  • Archived

Thunderbird 78 on macOS OpenPGP Key Management. How? Where?

Since the Migration away from Enigmail to Thunderbird 78 (some Migration-Assistant did automatically start and failed after I did not remember one of my passwords for a g… (read more)

Since the Migration away from Enigmail to Thunderbird 78 (some Migration-Assistant did automatically start and failed after I did not remember one of my passwords for a gpg key)... I have no idea where to correct the issue.

I can nowhere see the available/imported keys also the public keys from friends seem to be missing and i cannot send them encrypted mails anymore.

The thing that drives me nearly insane is that I can not find ANY menu or menuentry that provides any access to the OpenPGP information Thunderbird 78 is expected to handle now.

What is going on here? Am I an idiot suddenly in operating my mailclient or is this menu or menuentry simply not existing? How can it be that such an essential thing is not easily accessible to me?

I am puzzled, angry and deeply disappointed, because I like my software to be open source, but this experience drives me away. And I even needed to create a new firefox account to even give feedback an ask this question.

Nevertheless I hope someone can help me with this. Right. now my mailclient is useless to me. And I am not the one who is responsible for this mess.

Asked by helge-on-fox 1 year ago

Answered by helge-on-fox 1 year ago

  • Solved
  • Archived

S/MIME and trusting other certificates

I am trying to get S/MIME set up properly. I have my personal certificate set up and installed - I can send signed messages. However, when I try to send an ecrypted mes… (read more)

I am trying to get S/MIME set up properly. I have my personal certificate set up and installed - I can send signed messages. However, when I try to send an ecrypted message to a recipent with a DOD certificate, I run into an error that the certificate is not valid. I have installed the DOD root certificates, trusted them for email/websites, and imported the individual's signature cert into the store.

How do I change the settings / trust on the individual's certificate to trust it? It is within the valid date range.

Asked by alan158 9 months ago

Answered by alan158 9 months ago

  • Solved
  • Archived

Connection to Server not working with SSL/TLS (but works fine with no connection security)

I've been using the same server settings for many years now and recently migrated from Win7 to Win10 (while copying over the Thunderbird profile to keep all the settings)… (read more)

I've been using the same server settings for many years now and recently migrated from Win7 to Win10 (while copying over the Thunderbird profile to keep all the settings), and now the server connection is no longer working, at least as long as the Connection security is set to SSL/TLS (which it has always been in the past). When I attempt to read mail, in the status bar it says "Connected to [my email server]...", but nothing more happens (it doesn't crash, either, i.e., I can keep clicking on other things; it's just that nothing happens, and no mail is read). How can I see where/why it's stuck? BTW: the SSL certificate of my email provider's server is completely OK, I checked this in various ways. If I want to add a certificate exception for the server, Thunderbird tells me that this server has a perfectly good certificate and no exception is needed. Still, it won't do anything after the connection. Thanks!

Asked by cb4yh 1 year ago

Answered by Matt 1 year ago

  • Solved
  • Archived

How to remove useragent or randomize useragent when send out email ?

Where I can disable / remove user or randomize useragent when send out email using thunderbird? I tried add general.useragent.override with empty/null value, but it doesn… (read more)

Where I can disable / remove user or randomize useragent when send out email using thunderbird? I tried add general.useragent.override with empty/null value, but it doesn't work.

Asked by robbinespu 1 year ago

Answered by robbinespu 1 year ago

  • Solved
  • Archived

Signed mail with S/MIME

Hello, I want to use S/MIME in Thunerbird 78.10.1 (64-bit). In my account settings i've import a .pfx-file. I created this certificate with openssl. I choose this persona… (read more)

Hello, I want to use S/MIME in Thunerbird 78.10.1 (64-bit). In my account settings i've import a .pfx-file. I created this certificate with openssl. I choose this personal certificate for digital signature and encryption (i want to use end-to-end encryption).

If I try to send a signed mail I got an error message: "Application could not find the signing certificate which I choose in my account settings [...]" --> imprecise wording, I am using Thunderbird in German

But I only got this error message, if I choose as encryption technology S/MIME. When I choose OpenPGP as encryption technology I got no error message and the e-mail is sent digital signed.

Where is the problem?

Thanks for help.

Greetings

Asked by Kaleun 1 year ago

Answered by Kaleun 1 year ago