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messages immediately disappear from my inbox and then they disappear from my server

I have used Thunderbird for over 10 years with just s few problems. Recently I had to update my account settings when our local service provider was sold. I got help fr… (read more)

I have used Thunderbird for over 10 years with just s few problems. Recently I had to update my account settings when our local service provider was sold. I got help from the company and everything worked fine for a week and then I started having problems. It seems Thunderbird deletes my messages even before they get off the server. Sometimes I can get messages downloaded from the server and sometimes only some of them. The messages immediately disappear from my inbox and then they disappear from my server as well so I can't even check my webmail site for messages. I have looked in server settings to try to find someplace that will let me set a time for which to delete messages but I can't find anything in the thunderbird site to do that. What do you suggest?

Asked by sdmiel 5 days ago

Last reply by Toad-Hall 3 days ago

mozzilla thunderbird, relocation of profile file

hello. i have read a few articles on how to do this but some are a bit complicated and or don,t work. i have fire fox which i absolutely love (just miss not being able to… (read more)

hello. i have read a few articles on how to do this but some are a bit complicated and or don,t work. i have fire fox which i absolutely love (just miss not being able to cast) my wife has Thunderbird,we have made a few donations to help out. i use outlook in office because i had a business and it had a lot more going for it then Thunderbird (sorry) .

anyway to the question is there a straight way of relocating the profile folder for Thunderbird on an external drive so if i format drive c: or get another MB or Drive it will be on this back up drive?

In office i just have to find the PST file then relocate it then go into options and accounts and add it to the system and then make it the default delivery file so i am not worried about drive c: at all, so i wish to move the Thunderbird profile folder to the new drive which i have done then i open Thunderbird open tools/server account and do the stuff other people suggested, open the profile folder box, get the location,close down Thunderbird, go up to the roaming tab click on that it opens and then i paste the folder i copied, close everything down then restart Thunderbird but it always seems to open a new profile with new numbers back in the original place under user/appdata/thunderbird/profiles etc.

i have no old mail showing so i close everything down and reverse the process and it all works fine again but i'm still on drive c:. Please note this external drive DOES not have Thunderbird on it i just want to use this drive as a back-up but were my mail will continually be placed. i hope you can understand what i am trying to achieve. Cheers Garry

Asked by Gazza 4 days ago

Last reply by andmagdo 4 days ago

Not receiving all emails

I've used Thunderbird for years. Suddenly, I can't receive emails from my husband's work account. As far as I can tell, I'm receiving all the rest of my email. I don't th… (read more)

I've used Thunderbird for years. Suddenly, I can't receive emails from my husband's work account. As far as I can tell, I'm receiving all the rest of my email. I don't think I blocked him! It's not in the spam folders. Of course he thinks it's on MY end, but since I'm getting the rest of my email, I'm guessing it's on his end. Thoughts on how to fix this?

Asked by Pat 4 days ago

Last reply by eoliveira 4 days ago

Thunderbird always fails to authenticate with Gmail

I recently downloaded Thunderbird 91.3.2 for Windows and every time I try to create a new email account, it ALWAYS FAILS with ALL of my gmail accounts. Thunderbird seems … (read more)

I recently downloaded Thunderbird 91.3.2 for Windows and every time I try to create a new email account, it ALWAYS FAILS with ALL of my gmail accounts.

Thunderbird seems to work fine on my OS X computer, but that was installed years ago.

The same credentials work fine with gmail in Firefox and with Microsoft Windows Mail, but always fail with Thunderbird.

Asked by kolotyluk 5 days ago

Last reply by sfhowes 4 days ago

updating from Thunderbird v8.0 to v91.xx ??

hello, I recently started using Thunderbird again. It's been a while and I find that I am using version v8.0 and TBird is now at v.91.xx. (I have to say that TBird v8.0 i… (read more)

hello,

I recently started using Thunderbird again. It's been a while and I find that I am using version v8.0 and TBird is now at v.91.xx. (I have to say that TBird v8.0 is a lot better than the other up-to-date software I have been struggling with!!)

I am not sure whether I can update. It looks unlikely (Tbird reports that my software is "up-to-date" so I think I have lost touch with the mothership). In one location, I noticed a dropdown menu with Tbird v11.0 showing as the earliest selectable version.

If I can't update, could I download the program and start afresh, migrating my (many) folders and many years of emails ... which I value.

Thanks for any help, every question I posed to the knowledge database came back with no appropriate answer. .. I need a human being's assistance!

Viva mozilla! filterfeeder

Asked by filterfeeder 5 days ago

Last reply by Wayne Mery 4 days ago

Blocking Sender

I can follow your instructions on how to set up a Block List. However, in adding other domains to it, gets confusing. I am creating a new filter for every single one I … (read more)

I can follow your instructions on how to set up a Block List. However, in adding other domains to it, gets confusing. I am creating a new filter for every single one I want to block for now.

Asked by therev34 5 days ago

Last reply by sfhowes 5 days ago

Why are the groups in my Thunderbird Address book not in alphabetical order?

I have a number of groups in my Thunderbird address book. Suddenly, they are no longer in alphabetical order and I just can't find a way to put them back in alphabetical … (read more)

I have a number of groups in my Thunderbird address book. Suddenly, they are no longer in alphabetical order and I just can't find a way to put them back in alphabetical order. Someone did suggest it may be because of the version of IoS I am on, which is Big Sur 11.5.2. Has anyone else had this problem?

Asked by Roger Corke 5 days ago

Last reply by AgnesRM 5 days ago

All saved mail messages in my local folders on Thunderbird disappeared

When I opened my Thunderbird mail app this morning all of the messages saved in my local folders are gone. What happened? How do I get them back? All of my saved mail me… (read more)

When I opened my Thunderbird mail app this morning all of the messages saved in my local folders are gone. What happened? How do I get them back?

All of my saved mail messages were in my local folders last night.

HELP

Asked by dlit1 2 weeks ago

Last reply by Toad-Hall 5 days ago

Can't send mail!

Apple's Mail app has the same configuration as Thunderbird and it sends email just fine. I get: "Sending of the message failed. The message could not be sent because the … (read more)

Apple's Mail app has the same configuration as Thunderbird and it sends email just fine. I get: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.shaw.ca was lost in the middle of the transaction. Try again." I have tried every suggestion I can find online. my version is 91.3.2 (64-bit) My OS is Catalina. I am using iMac (Retina 5K, 27-inch, 2017)

Asked by AngelaBnet 5 days ago

Last reply by sfhowes 5 days ago

How to fix saved search folder / broken icons?

Somehow a folder ended up in a "Saved Search/Unified" Sent folder and I cannot seem to remove it. Unchecking the folder doesn't cause the "Saved Search/Unified" folder to… (read more)

Somehow a folder ended up in a "Saved Search/Unified" Sent folder and I cannot seem to remove it. Unchecking the folder doesn't cause the "Saved Search/Unified" folder to stop including it (see screenshot). I can side-step all this by turning off the Unified Folders view entirely, but I don't understand why unchecking folders within "Select the folders to search" don't remove them from the group. Some sites say I should just be able to delete a "Saved Search" folder by right-clicking or selecting Edit -> Delete, but no delete option shows up in right-click and the option in Edit is greyed out.

Also, one of the folders, which is just a normal e-mail folder, somehow got the "Sent" icon of the paper airplane instead of a normal folder icon. Any idea how to fix this so it just has a normal icon again?

Asked by mozilla289 6 days ago

Last reply by sfhowes 5 days ago

Crashing on startup

TB is crashing shortly after starting up (95b3) - also in safemode error message is "nsMsgAttachmentData::~nsMsgAttachmentData" is crash reports but nothing shows up her… (read more)

TB is crashing shortly after starting up (95b3) - also in safemode

error message is "nsMsgAttachmentData::~nsMsgAttachmentData" is crash reports but nothing shows up here on Mozilla forums or on web

I have c3.4GB of emails (20 years of work and community efforts, c.150k emails) that I can not lose (work related = employment/income, so not an option!)

have reinstalled multiple times following complete removal of all prefs and associated baggage - no joy created new profile, no joy

any help greatly appreciated

Asked by eric.woehler 1 week ago

Last reply by sfhowes 6 days ago

Composition color changed to white text/black background after T-bird update & replying to an email. Won't change back.

I had just updated to 91.3.1 (32-bit) yesterday. An email came in this morning with black background. I replied to it. Now all composition is white text, black background… (read more)

I had just updated to 91.3.1 (32-bit) yesterday. An email came in this morning with black background. I replied to it. Now all composition is white text, black background. Would that reset my whole system?

Preferences showed composition was actually still set to black text, white background, as it was before. I reset to "default", which was black on black! Then I changed background to black text/white background, but nothing changed. Still white text on black background.

HELP! Thanks!

Asked by russn8r 3 weeks ago

Last reply by curts-lawrence 1 week ago

Inbox Failing to Load New Messages

Hello, I have a problem with a Yahoo account I set up in Thunderbird (using imap). The inbox fails to load new messages. However, I can use Thunderbird to send messages… (read more)

Hello,

I have a problem with a Yahoo account I set up in Thunderbird (using imap). The inbox fails to load new messages. However, I can use Thunderbird to send messages from this account and not only will it send, but the sent message will show up in the Sent folder in Thunderbird. In addition I can search the inbox and find new messages and open them. But the messages won't show up in the inbox folder.

Any help you can provide will be greatly appreciated.

Asked by amber_midnight 1 month ago

Last reply by andmagdo 1 week ago

Collected Addresses By Account

I have over a dozen email accounts in my Thunderbird client. All accounts use a common Collected Addresses address book. Is is possible to have the collected addresses fo… (read more)

I have over a dozen email accounts in my Thunderbird client. All accounts use a common Collected Addresses address book. Is is possible to have the collected addresses for a particular account automatically go into a separate address book? I have a need to manage these addresses separately from the other accounts.

Thanks, Michael

Asked by michael325 1 week ago

Last reply by sfhowes 1 week ago

Thunderbird date search in Windows Explorer

Hello, I've exported most of my past emails to my computer as my email storage was getting full. I exported them all to a file folder in Windows Explorer. Unfortunately t… (read more)

Hello,

I've exported most of my past emails to my computer as my email storage was getting full. I exported them all to a file folder in Windows Explorer. Unfortunately these files don't have their original date attached to them (date created/modified/accessed etc shows the date they were exported) - you have to open the file in order to see the date the email was received. Is there a way to organize them by date? The search feature in Windows Explorer is not doing it - if I put in "2021" it finds all files with those numbers but that's not necessarily the date they were received.

Not sure if this is the right place to go but any ideas would be appreciated!

Thanks so much. :)

Asked by cpeters1 1 week ago

Last reply by sfhowes 1 week ago