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Transfer address book from dead PC

Hi, I'm struggling to access my address book from my old PC, which died. The hard drive still works so I have been able to access the old profiles (why are there 2?) and … (read more)

Hi, I'm struggling to access my address book from my old PC, which died.

The hard drive still works so I have been able to access the old profiles (why are there 2?) and replaced in the install of this new machine:

"Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."

So.. that didn't work then. I cannot even load Thunderbird now, just gives that message.

The original machine was Windows 7. I cannot run it, so cannot tell you what version of Tbird it was but it was reasonably up to date. Current install is the very latest.

So... what to do next? I can put a copy of the profile back... OK, can start Tbird again, but how to access the old profile with many years of address book?

Manually copying the profile files into the profile folder doesn't seem to work, even after removing the (new) originals. Rather than using the old ones it's just saying it can't find the newer ones, so I presume there's some way of telling it to use those older ones?

Thanks!

Asked by Biggly 3 weeks ago

Answered by david 2 weeks ago

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Setting up an account

I need to install a mailbox on a new machine. I have got as far as the second screen on manual configuration, ie the one which starts with IMAP etc but I can't remember w… (read more)

I need to install a mailbox on a new machine. I have got as far as the second screen on manual configuration, ie the one which starts with IMAP etc but I can't remember what to enter in some of the boxes. I don't know the port number (or even what that means) and on the host name for the outgoing server I think it began with relay but can't remember the rest. My ISP is refusing to help so please can you? JW

Asked by acer2 3 weeks ago

Answered by acer2 3 weeks ago

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Imported address book info, not getting the display I expected.

Came out of Win10 mail, moved to Thunderbird. (Good decision). After much screaming and kicking I managed to get my address book info out to a text file, formatted as CS… (read more)

Came out of Win10 mail, moved to Thunderbird. (Good decision). After much screaming and kicking I managed to get my address book info out to a text file, formatted as CSV. Very simple, 3 fields: firstname,lastname,emailname@emailaddrs comma delimited.

Used the Import function, aligned 3 fields with the input data, done. It created a file called "email contacts". All of the addresses came in. Then it got kind of strange. When I open the that file it only shows 2 columns. Col1 is "NAME", Col2 is "EMAIL" Col2 is correct but Col1 shows the emailname only snipped off of the full email address. If I open any entry in the address book with the EDIT button, the first name and last name are there, so the import worked. So the question is: How do I get the top level of the address book to display the firstname, lastname? Did I do something wrong on the import? I can't seem to find any way to add columns or re-arrange the display. The "select columns to display" menu doesn't have any choice that I recognize. I can re-format the source file any way I need to, is there a better structure for import? Advise needed.

Asked by JOEMICKLEY 3 weeks ago

Answered by david 3 weeks ago

  • Solved

Uggrading Thunderbird Portable standalone - is 68.12.1 -> 91.6 ok?

Today I upgraded my TB portable standalone (no portable platform) from 60.9.1 to 68.12.1 As that what it said I could upgrade to in the about window. All worked fine. Now… (read more)

Today I upgraded my TB portable standalone (no portable platform) from 60.9.1 to 68.12.1 As that what it said I could upgrade to in the about window. All worked fine. Now the about window tells me I can upgrade to 78.14. But there is no portable version portable version of that available (sorry I know Mozilla do not support the standalone version). There is a portable version of 91.6. Can I upgrade from 68.12.1 to 91.6? Thanks!

Asked by boardtc 3 months ago

Answered by boardtc 3 months ago

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Thunderbird help. Had to delete then reinstall. Are my local folders all gone now?

I experienced a problem with Thunderbird suddenly not recognizing my password. Kept giving me a notice that said my password/account had been "blacklisted". I've never se… (read more)

I experienced a problem with Thunderbird suddenly not recognizing my password. Kept giving me a notice that said my password/account had been "blacklisted". I've never seen that in 20 years. I called my local internet company, Comcast.net for help. He walked me through deleting and re-installing several times before it dawned on me that Bitdefender (anti-virus software) might somehow be blocking my password. I turned off VPN and unchecked all the boxes at Bitdefender. And I could suddenly reinstall Thunderbird e-mail addresses. HOWEVER, all the folders, which I think were stored locally (on my laptop) are gone. I had lots of stuff I use on a daily basis in those folders. How do I get them back? Can I get the back? My server is IMAP but I don't know if they were stored online or on my laptop. Somebody help me, please?

Asked by jezbel 3 weeks ago

Answered by Stans 3 weeks ago

  • Solved

Thunderbird setup with Gmail Account

Hello, I've just set up Thunderbird on my IMac OS Monterey version 12.2.1 and have synchronized my gmail account. However not all folders have migrated. What is causing t… (read more)

Hello, I've just set up Thunderbird on my IMac OS Monterey version 12.2.1 and have synchronized my gmail account. However not all folders have migrated. What is causing this and how can I fix it? Thanks!

Asked by dieter76 3 weeks ago

Answered by Stans 3 weeks ago

  • Solved

Cannot upgrade to Thunderbird 91.8.1

Good Evening, I had to reinstall Windows 10. My computer repairman installed Thunderbird along with much of my software. Since the reinstall I cannot Upgrade to Thunderbi… (read more)

Good Evening, I had to reinstall Windows 10. My computer repairman installed Thunderbird along with much of my software. Since the reinstall I cannot Upgrade to Thunderbird 91.8.1. The auto update fails and the re-install does not upgrade to the new version. I have downloaded the new version many times and it still stays with the old version after the re-install. A couple times Thunderbird said I had the new version after I re-installed Thunderbird, but after restarting Thunderbird it goes back to the old (91.7.0) version.

Should I delete Thunderbird before I try to install? If I do will I loose all of my E-mail and folder information?

I would appreciate any advice. Thank you, Terry Prather [removed email from public]

Asked by tanddiv 3 weeks ago

Answered by Stans 3 weeks ago

  • Solved

Trouble Migrating Thunderbird from superceded Laptop (old versions)to new Laptop which runs current version

I set up a new Dell 5510 Inspiron with the latest version of Thunderbird which runs well in Windows 11 environment. Previously when I set up a new PC I followed instructi… (read more)

I set up a new Dell 5510 Inspiron with the latest version of Thunderbird which runs well in Windows 11 environment. Previously when I set up a new PC I followed instructions which created a backup from the superceded Windows 10 Laptop on to a USB file Mozilla Thunderbird. I installed Thunderbird and compared the files and discovered 1 file which had no data in it and copied that data directly into that file and it worked perfectly - bringing across everything contacts, folders etc.

On the new DELL I followed the setup prompts and had no success - I activated the top box to store data, not on cloud but to retain on server. I uninstalled and tried again this time activating the box under the top one to store most historic data on Laptop - again no success. - comparing data was fruitless as there was no file with 0 data

It has been suggested that (with Thunderbird closed, I just copy the Back-up USB Folder "Mozilla Thunderbird" from the Window 10 Laptop over the "Mozilla Thunderbird" in Apps under Settings in Windows 11 and magically all (Contacts and email history in folders ) is supposed to happen. Reason is that the new Thunderbird App does all the conversion and set-up.

reluctant to do this as it's taken 2 weeks to reach this point and I don't wish to over-write those Thunderbird that have been received in that time.

Your advice would be appreciated. I the process as it has been suggested above OR is there another process to be followed ?

Thanking you in anticpation of your time to digest the above and respond accordingly.

Asked by ianwhitbread1 1 month ago

Answered by Stans 3 weeks ago

  • Locked

THUNDERBIRD MIGRATION FROM LENOVO WINDOWS 10 TO ACTIVE DELL WINDOWS 11

Please continue at https://support.mozilla.org/en-US/questions/1375256 Thank you Stan and David for your replies which were helpful but unfortunately I didn't express mys… (read more)

Please continue at https://support.mozilla.org/en-US/questions/1375256

Thank you Stan and David for your replies which were helpful but unfortunately I didn't express myself clearly enough for which I apologise.

My USB Thunderbird back-up is from a LENOVO Laptop. The Thunderbird version is 91.2.1 (32 bit) running on Windows 10.

I have new DELL Inspiron with Thunderbird 91.8.1 (64 bit) running on Windows 11. I have successfully found in Mail -

  • Local Folders which contains .msf Filter Rules DAT folders for Trash (File), Trash.msf (MSF File), Unsent Messages (File), Unsent Messages.msf (MSF File)
  • pop3.iprimus.com.au folders for Drafts, Drafts.msf, Inbox,
Inbox.msf,
.msg FilterRules,
.popstate

Sent Sent.msf Trash Trash.msf

In the LENOVO back-up Thunderbird there are no matching like named folders or files to input into the DELL. nor are there any storage files with the extensions (mbox) or (sbd) folders.

SEPARATELY when I initially setup the new DELL I put the back-up USB is port and Thunderbird initial set-up provided a command to load data from that drive which worked ! In that case I selected the top option IMA ?which stored data on the cloud based server ? not the POP option.

What led to this major issue was a need by DELL to delete and repartition the SSD to resolve a problem which I discovered with AVAST and resolved. It was one of these parties that suggested that Thunderbird would automatic convert the old files and set-up appropriately. In all there were 6 individuals involved in at least 2 countries. I have spent countless hours on this new DELL PC with Windows 11. My time is quite stretched hence my delay in responding to your good responses.

Hopefully there's some additional info here which will help resolve the problem of retaining all msgs, folders and addresses.

Thanks again for your time in considering my problem and providing possible solutions.







I set up a new Dell 5510 Inspiron with the latest version of Thunderbird which runs well in Windows 11 environment. Previously when I set up a new PC I followed instructions which created a backup from the superceded Windows 10 Laptop on to a USB file Mozilla Thunderbird. I installed Thunderbird and compared the files and discovered 1 file which had no data in it and copied that data directly into that file and it worked perfectly - bringing across everything contacts, folders etc.

On the new DELL I followed the setup prompts and had no success - I activated the top box to store data, not on cloud but to retain on server. I uninstalled and tried again this time activating the box under the top one to store most historic data on Laptop - again no success. - comparing data was fruitless as there was no file with 0 data

It has been suggested that (with Thunderbird closed, I just copy the Back-up USB Folder "Mozilla Thunderbird" from the Window 10 Laptop over the "Mozilla Thunderbird" in Apps under Settings in Windows 11 and magically all (Contacts and email history in folders ) is supposed to happen. Reason is that the new Thunderbird App does all the conversion and set-up.

reluctant to do this as it's taken 2 weeks to reach this point and I don't wish to over-write those Thunderbird that have been received in that time.

Your advice would be appreciated. I the process as it has been suggested above OR is there another process to be followed ?

Thanking you in anticpation of your time to digest the above and respond accordingly.

Asked by ianwhitbread1 3 weeks ago

Last reply by Stans 3 weeks ago

  • Solved

Thunderbird - Import Outlook 2007 Data

I need help importing Outlook 2007 data into the current version Thunderbird. I was able to import the data into Thunderbird Version 31.8 but when I go to Help | About T… (read more)

I need help importing Outlook 2007 data into the current version Thunderbird. I was able to import the data into Thunderbird Version 31.8 but when I go to Help | About Thunderbird it says it's the current version and there is no upgrade to current link.

I copied all the files from the V31.8 profile to the v91.8.1 profile. I then deleted Thunderbird installations, installed v91.8.1 and launched. TB launched and has been trying to do something for the past several hours.

Thoughts?

Bob Spies

Asked by bspies1 3 weeks ago

Answered by Matt 3 weeks ago

  • Solved
  • Archived

Proton email

I am looking for a new email service provider, and Proton mail seems to always be near the top of the list. Searching Thunderbird support yields only help from a year or … (read more)

I am looking for a new email service provider, and Proton mail seems to always be near the top of the list. Searching Thunderbird support yields only help from a year or more ago. How well do proton and Thunderbird mesh currently?

Asked by gyaltnnh 6 months ago

Answered by Amelia 6 months ago

  • Solved

Upgrading from TB 17 to the latest version

Finally! I successfully migrated from Eudora 7, but I had to use TB 17.  Where do I go from here? I'm running a Mac (10.12.6) with different flavors of Windows in differ… (read more)

Finally! I successfully migrated from Eudora 7, but I had to use TB 17.  Where do I go from here?

I'm running a Mac (10.12.6) with different flavors of Windows in different Parallels VM's, and in order to keep my Eudora install safe I did the conversion on a Win 10 32-bit VM on my creaky old MacBookPro which is disconnected from my network.

So now I want to get a current version of TB running with my newly minted TB data on my primary desktop computer. Typically I am concurrently running the following Parallels VM's: Win 7 32-bit, Win 10 32-bit and Win 10 64-bit.

Makes no difference to me which VM I start with, I just don't know how to get from TB17 on my laptop to TB95(?) on one of my desktop VM's.

Asked by Otis 4 weeks ago

Answered by Stans 4 weeks ago

  • Solved

Transferring from Mac to PC

I've checked other replies to this question but I seem to be having difficulty. My Mac is running 11.6.5 of the OS and version 91.8.1 (64-bit) of Thunderbird. I located t… (read more)

I've checked other replies to this question but I seem to be having difficulty. My Mac is running 11.6.5 of the OS and version 91.8.1 (64-bit) of Thunderbird. I located the Thunderbird folder on the Mac and copied over my network onto the PC (Downloads folder to start with). The PC is running version 10.0.19043.1645.

I've then gone into C:\Users\Martin\AppData\Roaming and copied and pasted the Thunderbird folder from Downloads into there. Everything transfers successfully. I've gone into C:\Users\Martin\AppData\Roaming\Thunderbird\Profiles\n8bomz85.default and deleted the pkcs11.txt file as posted elsewhere

When I open Thunderbird (91.8.1 on Windows) I'm prompted to setup a new email account. From what I've read, opening up should take me straight into my mail that is currently sitting on my Mac. I'm clearly doing something wrong - can anyone help please?

Asked by Martin 1 month ago

Answered by Stans 1 month ago

  • Solved

Loading old XP emails on a new W10 machine

I have a client that was until 3 weeks ago using XP and TB. His HDD was dying so rebuilt to W10 and installed TB 91.8.0. If I copy over the profile, I can get TB to load … (read more)

I have a client that was until 3 weeks ago using XP and TB. His HDD was dying so rebuilt to W10 and installed TB 91.8.0.

If I copy over the profile, I can get TB to load it and his previous email and accounts appear but I can not collect new mail “the connection with the server was interrupted”. I spoke with the host, Zen, and the account credentials are correct, I can login to web mail. The advice from Zen was to setup the profiles manually and this worked for some reason, I can collect email, however, because the old profile was pop and mail was deleted from the server after a number of days the old mail is sitting in the old profile.

So, the old profile, with old email inside will not collect new mail, commence hours of research. If I set up a new profile, I can get new mail but don’t have access to the old profile and email.

I tried loading the old profile, which will not connect for new mail but does display the old mail, then creating new/existing email accounts to get the new email but I get a new message saying “incoming server already exists”.

I appear to be stuck, I can have the new mail working with no old mail or the old mail visible with no collection of new mail but not both.

Any pointers or help would be much appreciated.

Alan

Asked by alan174 1 month ago

Answered by Stans 1 month ago

  • Solved

Language Setting Issues -> Culprit is the update installer

I cannot point out "which" version caused this (looks like 91.2.1 https://support.mozilla.org/en-US/questions/1355115), but on my Windows 10 x64, the Preference -> Gen… (read more)

I cannot point out "which" version caused this (looks like 91.2.1 https://support.mozilla.org/en-US/questions/1355115), but on my Windows 10 x64, the Preference -> General -> language setting was messed up. It showed and was set up to English (Canada) in lieu of English (US).

Asked by chuy1 1 month ago

Answered by chuy1 1 month ago

  • Solved

Where are Contacts settings?

There is little help with Contacts/Address Book. How do I put the address books in the l/h sidebar into a specific order like alphabetical, for instance? How do I change … (read more)

There is little help with Contacts/Address Book. How do I put the address books in the l/h sidebar into a specific order like alphabetical, for instance? How do I change the order of contacts from alphabetical by first name to alphabetical by surname?

Where are the setting controls which do this?

Asked by Jim Kinnibrugh 1 month ago

Answered by YongHan 1 month ago