Thunderbird Support Forum

I am no longer able to receive emails from my office 365 account(was originally a go daddy account). I am able to send emails out and its showing deleted emails for over 10 years ago. I just have nothing on inbox. I have taken everything out and reinstalled, even changed passwords. anyone have a idea how to fix.

thanks in advance

One day last week one of three of gmail accounts stopped working in Thunderbird; I can’t send or receive email. I have not changed anything that I know of in either Thunderbird or the Gmail account.

I just checked the email account using a Chrome based browser and it works fine (sends and receives). I have attached three screen shots. Two in Thunderbird and one in browser.

The one from the browser shows I have Thunderbird I have given access to Thunderbird to my gmail account. From the two in Thunderbird one for signing in and the other one with the error and a broken robot drawing is what I get when I select next on signing in.

I like to read, file, or delete my email when it arrives. Suddenly my inbox showed 18,642 unread emails! I've read them all, but I cannot figure out how to return my count to 0 without deleting each one individually. I don't know why this happened. Can anyone help me return my count to 0?

Hi,

About a month ago I accidentally activated the "Delete all but the most recent 2000 messages" option for one of my mail account in Thunderbird (15.10.1 (64-bit) on a MacBook Air). Luckily our local support were able to restore the affected folders. BUT - every time I opened the restored folders in Thunderbird, all the restored messages would disappear again. Correspondingly, the support team can see at this time large numbers of messages being deleted.

I've tried to delete the affected mail account from Thunderbird - didn't help. I've hidden my profile and started Thunderbird from scratch, set up the mail account again (so there should have been no leftover information from any previous instance of the account) - didn't help. I can see that whenever I open a folder for the first time, Thunderbird says "Compacting" - this is even though I have "Always ask before compacting" set. Even after I turn off automatic compacting for space saving >20MB, Thunderbird still compacts when it first sees a folder.

I have verified this behaviour by connecting to the same mail server using alpine - I see messages flagged for deletion in the restored folder; as soon as Thunderbird touches the folder, they disappear (even though no compacting should be happening and I should be prompted before it does, see above). Conversely, if I remove the "to delete" mark from the messages using alpine and then open a folder in Thunderbird, the messages are visible there.

From my understanding of what Thunderbird should be doing when compacting (or rather when not compacting), I would say the behaviours I've seen are rather significant bugs. But if I've misunderstood and there is some other way to stop Thunderbird from purging messages marked for deletion, I would be grateful for any advice.

Many thanks in advance for your help.

I received the new version, Version 115.10.1, and the next morning I have emails going to other folders, 1261 junk files that had already been received over maybe the past week or so all received again AND not filtered to the junk folder but rather to the inbox. 2 emails moved from inbox to another folder. Train wreck.

I am using TBird v115.10.1 and I need to be able to EXPORT my contacts to an Excel .CSV file. My version of TBird does not offer any customisation of the Export function.

Thunderbird is is displaying 24hr in emails and calendar but the system is set not to used 24hr I'm running Linux Mint 19.3 (64-bit) Thunderbird 102.11.0 (64-bit).

For the last week, Thunderbird hasn't downloaded the mails from my Strato account. I can still send mails, and read the mails when I log in to Strato. Thunderbird still downloads the mails from my other accounts. It worked fine until now, so I suspect the problem is related either to an automatic Thunderbird update or an automatic Windows (10) update.

Hello. I'm curious if Thunderbird supports GReader or Fever API for connecting to external aggregator like FreshRSS or TT-RSS?

Examples of RSS Readers that support this are Newsflash, RSSGuard, so I'm curious if Thunderbird supports being just a rss client for an external rss aggregator?

Reason being - I read RSS on multiple devices, plus I keep my Thunderbird closed most times. I only open it when I want to read email or rss news. So I noticed that it sometimes misses some rss feeds when my laptop is closed (this is normal - more news get published while I'm not parsing them). That's why I have an external aggregator collect it and keep it all for me and I just access it with my other devices.

Can thunderbird do this? Thanks

Hi folks, I am wondering if there is a possibility to add a strikethrough icon to the compose window. I use strikethrough quite often and it is very inconvenient to go to the menu each time. I can find only addons for earlier versions of TB. Thanks

I'm having a really annoying problem where Calendar events, even tho they have reminders/notifications properly set up, just don't actually trigger these notifications when they're supposed to.

Are there any logs or debug settings or anything I can do to troubleshoot this further? All of the direct UI settings are definitely set up correctly. And there are other events for which notifications work fine, so it's not that notifications are broken altogether

Hello, I hope that this question is taken at face value. I Have tried working with the new UI since it was pushed and as of today I have had enough and I have reverted back to 102. there are a number of issues that have still not been addressed or fixed in 115 or 125 but the thing I keep finding increasingly infuriating is the UI. I understand UI is personal taste for some however for productivity changing the UI can be disastrous. it has been months since the release of 115. And the amount of time I have wasted because of the new UI is staggering. it is (to me and from what I am reading MANY others) extremely un-intuitive and tedious to use. I will not mention all the performance issues here as they are a separate issue. I would have liked to see an option to use the previous (read standard / tried and true) UI but since they did not, they appear to need an incentive to do such, so as the subject asks how much will it cost to add an option to revert the UI and how can we annotate that we would like it reverted as the donation page does not allow for notes or requests, and obviously the current leadership has a vision that is not in line with many users expectations.

I would like to reiterate this is not an attack on people who do like the new UI but a simple fact that many people appear to not like it and would like to be able to continue using the software both up to date and with a UI that actually makes sense to them since email clients have been virtually the same for over 2 decades now and that look and feel has become the de-facto standard in the industry for a reason.

TLDR: new UI is no longer intuitive to "industry standard" applications and I want to know how much it will cost to bring that back.

Tbird is close to perfect for me, so I regularly support it. One thing I do have occasional problems with concerns searching and using tags I hope I am wrong, but when I search for one or several emails I usually find them, but still have no idea of where they are located. The same applies to the very handy tags which I also gratefully use. I filter mails to appr 30 folders and archive them yearly, so actually finding an email can take some time. The path to the folder is not necessary - just the name of the folder would be enough to pinpoint it

yt / Joran Ahlback

I have been using Thunderbird for years. Always updated to the latest version. My current Thunderbird addresses are setup through Hostgator hosting and I've rarely had an issue. I recently set up a Zoho email address and added it to my Thunderbird platform so I can send and receive emails there. Problem is, when I send a test from one of my long time Thunderbird emails to the new email that goes through Zoho, it never shows up in my Thunderbird inbox. Never shows up in my Zoho inbox either. I can send from the new Zoho email to one of my established emails no problem using Thunderbird. But it doesn't work the other way around. I've checked everything I can think of--IMAP server settings, SMTP settings, added MX records, you name it. Not sure where the hang up is. Hopefully someone can help, thanks.

Hi,

I do like how I can change the toolbar buttons that Thunderbird shows when I open Thunderbird. That is, I other mouse button click on the toolbar and select "Customize." I have a panoply of buttons to choose from, to arrange as I wish on the toolbar.

But, when I am reading an email, the buttons I see on the top left of the email window are: "Reply, Forward, Archive, Junk, Delete, More" (in Settings, I have "'Open messages' set to 'in a new message window'."

I have not been able to find a similar "Customize" ability for the toolbar of the message window.

Is there such an ability?

The reason I ask... I'd like to have similar control over that toolbar to that I have on the other Thunderbird toolbars. But I cannot find the appropriate Customize option.

What am I missing?

thx.

(Thunderbird 115.9 on Linux Mint, 115.10 on Windows)

I created a compressed (zip?) file from my prior computer. I have not been able to figure out how to get the data from that file onto my new computer. My primary need is for my tasks and events calendar. I have been able to access email accounts without referencing the compressed/zip file. When I insert the flash drive, a message pops up asking me to "insert the last disk of the multi volume set" I don't understand this request. Thanks in advance for any help you can give me

I've recently upgraded Thunderbird to 78.14.0 and Nostalgy to 3.4.2. Nostalgy is an essential add-on for me, but it's not working the same as in earlier versions, and I hope someone can help with these problems. Or should I ask Alain Frisch, the author of the add-on? 1. Using S to move (or C to copy) an email to a selected folder works when the email is closed (but highlighted in the Inbox or wherever) but no longer works when the email is open. Earlier versions worked when the email is open, and it's a huge drawback for me that it doesn't work that way now. Am I missing something? 2. The command G (go to the specified folder) does not appear at all when invoked from within an email. When the email is closed G provides the expected list of folders, but focus does NOT move to the selected folder. Again, am I missing something?

Grateful for any help.

Lindsay Graham