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New email not appearing in inbox

As of yesterday after 9 pm I have not seen any new email in Thunderbird (115.7.0 (64-bit)). I can see new email in my service provider's (Shaw) webmail service. I downlo… (read more)

As of yesterday after 9 pm I have not seen any new email in Thunderbird (115.7.0 (64-bit)). I can see new email in my service provider's (Shaw) webmail service. I downloaded Mailspring and they download to that program. I had a look at Microsoft Mail, which has all of my mail accounts (3 gmail + shaw) and bizarrely, in Mail I can see that the new email are there in my Shaw account.... but are not visible in Thunderbird.

Any suggestions? Uninstall & reinstall?

Asked by skysails 1 month ago

Answered by skysails 1 month ago

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Hidden emails

Since the December Thunderbird update some emails are not appearing in my in box. They are there because when I I do a search they come up. They appear if I use Outlook b… (read more)

Since the December Thunderbird update some emails are not appearing in my in box. They are there because when I I do a search they come up. They appear if I use Outlook but not Thunderbird. How do I get help to resolve the problem. Are other people experiencing the same problem but ike me do not know how to report it

Asked by Alan G200 2 months ago

Answered by Alan G200 2 months ago

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smtp settings

I have been using Thunderbird forever and have not changed my email address or server settings (or ISP) since I originally set up Thunderbird years ago Today when I trie… (read more)

I have been using Thunderbird forever and have not changed my email address or server settings (or ISP) since I originally set up Thunderbird years ago Today when I tried sending an email I got the following error message:

An error occurred while sending mail. The mail server responded: <wheeler@wi.rr.com> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again.

Can anyone help me? Thanks in advance

Asked by zzolson 4 months ago

Answered by david 4 months ago

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Turn off threading completely in Thunderbird 115.3.1

Threading is useful but can be very confusing, especially when coupled with unified folder view and lots of messages on different emails all relating to the same topic sp… (read more)

Threading is useful but can be very confusing, especially when coupled with unified folder view and lots of messages on different emails all relating to the same topic spread over different email addresses and lots of local folders. So I am looking for a master switch rather than turning it off on individual headings (or files or whatever). Bear with me I am an old man! Running Windows 10 Pro, Windows 11 home various configurations

Asked by old_nic 5 months ago

Answered by david 5 months ago

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Authentication failure while connecting to server imap.gmail.com.

I am getting the Mozilla Thunderbird Email wants to access your Google Account all the time while using TBM, I have removed the gmail account and the pop up does not show… (read more)

I am getting the Mozilla Thunderbird Email wants to access your Google Account all the time while using TBM, I have removed the gmail account and the pop up does not show, so I know it is for the email account just removed. I re-add the email address and enter the email address and password and let it find the config itself. Click Done, and get the Mozilla Thunderbird Email wants to access your Google Account again, then click Allow and get the Authentication failure while connecting to server imap.gmail.com. message in the bottom left of my desktop. How can i get gmail to work again please.

Asked by Jason Carroll 3 months ago

Answered by sfhowes 3 months ago

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SMTP Server User Name across multiple email accounts

115.3.1 Can no longer send email from multiple accounts. SMTP Server User Name used to be unique for each account. Now, it is the same across the accounts causing this me… (read more)

115.3.1 Can no longer send email from multiple accounts. SMTP Server User Name used to be unique for each account. Now, it is the same across the accounts causing this message: "An error occurred while sending mail. The mail server responded: <kbkelly@wi.rr.com> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again."

I can change the User Name to the correct one but that changes it for all other accounts and I'm back to the same problem. How to solve/correct/work around/whatever?

As an aside: what the heck is "auth"? Please use the full word. It does make it easier to understand.

Thank you.

Asked by kbkelly 5 months ago

Answered by kbkelly 5 months ago

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Restore deleted email

I accidentally deleted a fairly large email, namely 3GB in the Thunderbird application, but when I checked in junk/trash the deleted email didn't appear. When I checked l… (read more)

I accidentally deleted a fairly large email, namely 3GB in the Thunderbird application, but when I checked in junk/trash the deleted email didn't appear. When I checked locally there was a file called Trash (no file format) with a size of around 3GB and in it there was an email which I deleted previously. How do I return the email back to the inbox?

Asked by Marcel Mannuel 3 months ago

Answered by david 3 months ago

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  • Archived

Beta version versus this forum

In another question I received an answer to how to revert from beta to current version. I realized I had another question somewhat related. When a problem occurs in beta… (read more)

In another question I received an answer to how to revert from beta to current version.

I realized I had another question somewhat related. When a problem occurs in beta, I know crash reports go in. Or are they going somewhere else?

I also know a report can be filed on bugzilla. I’ve done that and Felt like a spectator while everybody else fixed the problem.

Ought a person using beta not use this venue for such things?

Aggravations are fairly short lived with beta, I don’t mind if I am being helpful.

If I misunderstand and beta version is for “bug busters then I’m in wrong place.

And I need to revert.

Asked by DrDively 2 years ago

Answered by Stans 2 years ago

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Local Folders issue SOLVED by disabling Hardware Acceleration

After installing version 78.4.0 (and continuing into 78.4.1), I have an issue with many of the folders in my Local Folders account. When I click on an affected Local Fold… (read more)

After installing version 78.4.0 (and continuing into 78.4.1), I have an issue with many of the folders in my Local Folders account. When I click on an affected Local Folder folder, it is not highlighted and no messages appear. Messages will appear if I scroll the mouse pointer over the message pane. I can then also read the messages, etc. If I move to another Local Folders folder, messages may appear or they may not (always the same folders) until I move the mouse pointer as described above. Note that the folder name is also not highlighted after clicking it. Sometimes the entire folder/account column on the left side of the screen is blank until I scroll the mouse pointer over that column. Very annoying! Any ideas? FYI - I have tried "repairing" the folders in question. That does cause the messages to appear but as soon as the folder loses focus, the problem reappears - meaning the messages disappear and do not reappear until I either scroll the mouse pointer over the message pane or re-repair the folder.

Ken in Kansas

Asked by lamxguard-general 3 years ago

Answered by sfhowes 3 years ago

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  • Archived

Virtual Folders and Gmail

Apparently since version 91, I have an issue with Virtual Folders. Current version is 91.3.0 In my "Sent" virtual folder, messages sent by Gmail do not appear in the ov… (read more)

Apparently since version 91, I have an issue with Virtual Folders.

Current version is 91.3.0

In my "Sent" virtual folder, messages sent by Gmail do not appear in the overview list.

I tried to clarify the issue: - the messages sent through my Gmail accounts do not appear in the summary list, but they appear in the detailed folders - this problem concerns all my Gmail accounts and no other accounts (laposte.net, me.com). - this problem only concerns the SENT virtual folder, not the other virtual folders - I can make all the messages sent to reappear correctly, by going to the properties of the virtual folder, then "choose" and ticking the right folders. But when I quit Thunderbird and come back, the messages no longer appear (and the checkmarks for those folders have disappeared). - I arrive at the same result by deleting in the data of Thunderbird the folder "smart mailboxes" and the file "VirtualFolders.dat": at the first launch everything works, at the second one again, the unified view for the Gmail accounts is lost (and Gmail mailboxes do not appear in the VirtualFolders.dat file, section Sent ". They appear in all other sections.) - I deleted and recreated one of my Gmail accounts, without success.

Thanks in advance for your help. Jean-Pierre

Asked by jp.levy 2 years ago

Answered by Wayne Mery 2 years ago

  • Solved
  • Archived

Some e-mail from Gmail not loading in Thunderbird (not in spam)

I have noticed that several of my e-mails from Gmail are not downloading into my Thunderbird. It's e-mails that WERE coming over fine months ago (ex. Discover statement,… (read more)

I have noticed that several of my e-mails from Gmail are not downloading into my Thunderbird. It's e-mails that WERE coming over fine months ago (ex. Discover statement, utility bill). They are not going Thunderbird spam or Gmail spam. I can see them in Gmail when I log in there. I hit "get messages" and they still don't come. I've added the e-mail addresses to my contacts, but it still doesn't work. Anyone have any ideas?

Asked by Chris Duffield 2 years ago

Answered by sfhowes 2 years ago

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Header pane in Thunderbird

I don't know how but I seem to have lost my Header pane and can't find access to it for Forwarding, Replying etc. The message pane via F8 is fine but where do I go to re… (read more)

I don't know how but I seem to have lost my Header pane and can't find access to it for Forwarding, Replying etc. The message pane via F8 is fine but where do I go to restore the Header pane facilities?

Asked by wejoycesrgo 2 years ago

Answered by Stans 2 years ago

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  • Archived

Pull Down menus don't populate

recently and without other changes that I am aware of my thunderbird pull down menus do not populate with text, or sporadically do so after delay of 15 - 30 seconds. … (read more)

recently and without other changes that I am aware of my thunderbird pull down menus do not populate with text, or sporadically do so after delay of 15 - 30 seconds.

Asked by pcohen 8 years ago

Answered by Matt 8 years ago

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  • Archived

Repeated Google login requests

I have one email address in regular use: xxxxxx@ntlworld.com. I have had two other email addresses in the past (both gmail.com), neither of which has been used for at lea… (read more)

I have one email address in regular use: xxxxxx@ntlworld.com. I have had two other email addresses in the past (both gmail.com), neither of which has been used for at least a couple of years. But for the last several weeks, I have been getting repeated popup pages from Thunderbird nearly full screen interrupting anything else I am doing asking me to sign into my Google account using one of the redundant addresses. If I ignore this and close the window, it pops up again a few seconds later. If I log in as requested, it is replaced by another page requesting permission for Mozilla Thunderbird to "Read, compose, send, and permanently delete all your email from Gmail". This I have denied as it seems an unwarranted intrusion. But the requests for login using the redundant address continue every few seconds. How can I prevent this, and allow the redundant email address to rest in peace? Or, how can I delete the redundant addresses permanently? I'm using Thunderbird 91.2.1

Asked by geoffharry 2 years ago

Answered by sfhowes 2 years ago

  • Solved
  • Archived

Archive action not following options (A single folder)

TBird version: 91.4.1 OS: Linux Mint Debian Edition (Debbie) / Cinnamon 5.0.7 Settings: Account Settings > Copies & Folders > Mesage Archives Current setting … (read more)

TBird version: 91.4.1 OS: Linux Mint Debian Edition (Debbie) / Cinnamon 5.0.7

Settings: Account Settings > Copies & Folders > Mesage Archives

Current setting is "Keep messsage archives in: Other [set to 'Archive' folder on IMAP mail server] - see settings-1.png Archive options = A single folder - see settings -2.png

Issue: when I archive from my inbox, the mails go into Yearly folder; I want the emails to go into a single folder.

I have tried to reset the configuration multiple times and restarted Thunderbird multiple times, issue still remains. Your assistance is appreciated. Let me know if you need additional information. Thanks!

Asked by Scott L 2 years ago

Answered by Scott L 2 years ago

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  • Archived

Folder pane blank until moused over SOLVED disable Hardware acceleration

Hi, In the new version of Thunderbird, the folder pane, despite having been set as directed, is invisible until I pass my cursor over it, and so is all the mail in the… (read more)

Hi, In the new version of Thunderbird, the folder pane, despite having been set as directed, is invisible until I pass my cursor over it, and so is all the mail in the inbox invisible unless I swipe over it. Once I have written an email, both lists revert to this invisible appearance again. This is quite irritating. I would like to see the lists constantly as normal without having to continually swipe over them to make them appear.

Is there some way to stop this from happening?

Thank you

Asked by Magistra 3 years ago

Answered by sfhowes 3 years ago

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Thunderbird and Gmail

I have two gmail accounts in Thunderbird. One will send and receive perfectly. The other account receives but will not send emails and keeps asking for a password when do… (read more)

I have two gmail accounts in Thunderbird. One will send and receive perfectly. The other account receives but will not send emails and keeps asking for a password when doing so. Both use the same SMTP settings of course. This happens if the account is setup IMAP or POP3. The password is valid as the account will login online though any browser and also with windows 11 email app. I have removed and re-inslalled the rogue account several times but to no avail. Even copying the password from the browser password cache and pasting into Thunderbird does not work. Any ideas?

Asked by r.s.miller 2 years ago

Answered by Stans 2 years ago