Thunderbird Support Forum

A week or so ago my gmail account(s) stopped working on thunderbird. Eventually I just deleted them from thunderbird. After some searching, I went to google, went to my account and got an account password to use for a mail client on my computer. I started a new email account in thunderbird for my gmail account. Thunderbird, latest version 91.10

After adding in name, email, password and clicking 'done' it opens up a non-menu'd browser of some kind to log into my gmail account. In that browser I add my email and hit submit...it then reloads to the same page asking me to log in. Thus, I can never log in to my google account in that browser, thus can never set up a gmail account in thunderbird, thus cannot use it at all.

I have no clue what browser it is, but might be a firefox? No idea. I use firefox and have cookies on and such. However, not knowing what the thunderbird browser is, no menu bar to change any settings...and boom...

I can no longer use thunderbird for gmail. I cannot even keep the information in thunderbird since it won't save it until I finish the log in to google..which is impossible.

Don't want to go back to outlook, but This is unusable. Is there anyway to troubleshoot that log in browser it pulls up? I have disabled anti virus, ad blocking software, even took off security protocols that I could with firefox (thinking that might be the browser it uses)...

spent a day on it.. there has to be a solution..or its off to outlook (ugh.)

I've been troubleshooting an issue where email from one user, Garry, gets moved to the Junk Mail folder. I have a sub-folder of Garry named "JunkMail". I'm not certain but I think that I must have created it for troubleshooting the issue with Garry's emails going to Junk Mail. I refer to that folder as GJunk. Here's what I need to understand better: 1. Is it possible that TB, not I, created GJunk? 2. Regardless how it was created, will emails that I mark as Junk and ones that TB automatically classifies as Junk, be moved to GJunk? 3. I think that there are some folders that TB creates automatically, right? Like Inbox, Trash, Sent. Is JunkMail another of those folders that TB creates automatically?

For troubleshooting, I sent an email to myself and marked it as Junk. It didn't get moved anywhere, it's still in Inbox. Later I sent another email to myself. It didn't get automatically marked as Junk.

Thanks for your help. SweetTasha

Hello,

I'm using Thunderbird 91.9.0 (32-bit) on Windows 7. It's connected to a Gmail account via IMAP. The account contains dozens of message folders. I want to hide some of those folders from the list of folders.

I tried unsubscribing from those folders. In the panel on left, I right-click my account name and select "Subscribe". The window that subsequently pops up shows all of my folders, and all of the checkboxes next to each folder are checked. I remove the checkmarks from each of the folders that I want to hide, and I click OK at the bottom.

However, after doing this, the folders still appear in my folder list.

When I reopen the Subscribe window, I see that the checkmarks for those folder are still removed. But the folders still appear in my folder list. Closing and restarting Thunderbird does not help.

Evidently, the Subscribe window does not function as I would expect it to. How can I make those folders go away without deleting them or removing them from Gmail's servers?

Thank you.

Ever since the message display pane has changed, I have had intermittent issues with knowing if there are attachments to an email, both incoming and ensuring that an outgoing email included attachments. In the classic view, these show up in a pane at the bottom, while in the current "new" display pane, if a message is attached, one has to scroll all the way to the bottom, and sometimes even then it is not present until after I have opened the message in classic view. Likewise, the paper clip icon sometimes does not show an attachment until after I have opened the email in classic view or I have scrolled to the bottom in the "new" view and observed there is an attachment. Is there any way to restore the classic view as my default? I am currently using TB 102.7.2.

Hi,

I have several Gmail accounts. I have been using Thunderbird for many years. POP3 I keep everything on my Desktop. I just got this from Google and I'm at a loss. Anyone have any idea if or how it will affect Thunderbird's login?

Google On May 30, you may lose access to apps that are using less secure sign-in technology ??????@gmail.com To help keep your account secure, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account (Link to my account) using only your username and password. Instead, you’ll need to sign in using Sign in with Google or other more secure technologies, like OAuth 2.0.

Learn more (Link to my account)

What do you need to do?

Email software, like Outlook 2016 or earlier, has less secure access to your Gmail. Switch to Office 365, Outlook 2019 or newer, or any other email software where you can sign in using Sign in with Google.

Learn more (Link to my account)

Windows 10 21H2 19044-2728. Running Thunderbird 52.9.1

Adding mailto: links in some websites I am developing. When clicking on the email link Windows says I'll need a new app. Can't set default for email - it says there are no installed apps for this type of file or protocol Can't set the default protocol - mailto is not on the list.

How can I set Thunderbird as the default for mailto: links?

thanks

I have 3 email accounts on Thunderbird: 2 hotmail, one gmail. the Gmail works after the update. the 2 hotmail account do not send emails since the update. I deleted both accounts and put them back in Thunderbird and still do not send email. They download all the emails and folders without a problem.

what should I do to make them work on Thunderbird?

Both Firefox (110.0.1 running as Flatpak) and KDE Settings indicate that Firefox is my default browser (in Ubuntu Studio 22.04 LTS). Nonetheless, when I click on a hyperlink in a mail in Thunderbird, the link opens in Chromium. The fixes suggested in th e following threads do not help: https://support.mozilla.org/en-US/questions/1381706 https://support.mozilla.org/en-US/questions/1315663 https://support.mozilla.org/en-US/questions/1387271 How can I get Thunderbird to respect my default browser setting?

Just updated Tbird to ver. 115.3.1 and immediately noticed the more condensed appearance of emails in the inbox. Prior to update my inbox displayed fully on 1 screen and then I had to scroll down to see the last 10 or so. After the update all emails were visible on about 3/4 of a screen with no scrolling required. The problem is that this density makes for more difficult reading. I'm not sure if the font is smaller, but certainly the line spacing is smaller. Is there anyway to spread things out a bit? Thanks.

I would like create a back up of my local folders (26 years of emails) in the cloud. Reading questions posted here, the recommendation is to backup the complete 'Profiles' folder. However, when I try and do so, I am not successful because at some point the backup process glitches out. (I am trying to upload the folder to a Microsoft OneDrive folder and have tried on both my PC running Windows 7 Pro and a Macbook running OS Monterey.) I suspect that my internet connection is not stable enough to copy 30 GB (about the size of the 'Profiles' folder). Is there any alternative to backing up the complete 'Profiles' folder?

I think I see a pattern here, but I really want to understand it:

• If I drag a folder from the synchronizing IMAP account to LOCAL FOLDERS, it is only copied but the originals all remain on the server.

• But if I drag messages from a synchronizing folder to a folder in LOCAL FOLDERS, they are moved and deleted from the server.

• Or anyway, whatever the server really does with deleted e-mails, this is the way it looks in Thunderbird.

Any other guidance about moving/copying/archiving? I really don't want to mess this up.

When I try to read Inbox emails, they open in Write mode. I have checked Account Settings> Copies & Folders, and it shows "keep draft messages in:" Drafts folder for the account. If I copy the emails to the Local Folders Inbox, they open in read mode, not write mode. How do I get the Inbox to not think it holds drafts?

Hello, is there any way to sync settings/accounts etc with another computers? Have 2x work computers, 2x home computers and if I change something in thunderbird, it's really annoying to make changes in other computers too.

Any way to sync that please? Using latest thunderbird version.

TBird v102.12.0, 32bit, WIn7Ent.

Just started this morning, I'm getting the following error on one POP3 account:

The stat command did not succeed error getting message number and sizes mail server outlook.office.365.com responded server unavailable 21

This is happening only in TBird--I can get that account's email via my iPhone's built in email app--and it is happening on multiple PCs that are similarly configured.

I have multiple accounts set up on office365 (via GoDaddy). Others are working fine with the same settings.

What I have done so far, with no joy:

I have successfully logged into Office365 directly

I have regressed to an earlier version of TBird.

I have deleted and recreated the problem account (which required resetting the password). The deletion/recreation succeeded, but email will still not download for that account.

I prefer not to use IMAP.

I have been using Thunderbird address book synchronized to Google contacts but it has stopped synchronizing this summer. I had been able to find new contacts in contacts.google.com add a label then later I found that they had synchronized and were in my various instances of Thunderbird.

This was working fine in the winter this year. But I added a contact this way in the summer and the contact has not appeared in any instance of Thunderbird Address book.

I am using Thunderbird 102.14.0 with Windows 7 and 10. But Linux may be using an older version Ubuntu is on version 102.15.0. The issue seems to have arisen this summer.

I disabled a few years ago; TbSync, Cardbook, Google-4-TbSync, Provider-4-CALDAV & CARDDAV, when Thunderbird Address book started to work with Yahoo and Gmail address books.

The only add-on that I use now is LT for grammar and spell checking.

Hello! I have the grey/italic problem that has been reported often here as well. I tried these solutions, but they didn't help: https://support.mozilla.org/en-US/questions/1293067 https://support.mozilla.org/en-US/questions/1246828

I contacted the support of my email provider and he said that the problem is TB and not the IMAP server and I think he is right because logging in on the web the folder structure is fine and all messages are there.

so the final solutions was to reinstall TB. I did this first without deleting my user profile from the folder "roaming", but the problem persisted just the same way, and then I deleted the entire user profiles folder and the issue still exists. this means to me that this wasn't yet a clean new installation so that TB creates the folder structure completely new. To me It seems to me that TB is storing some information still on another location. Might this be?

So, how do I force TB to completely load from scratch the folder structure and it's content?

Best,

Wolfram

Please guide me to the right site in case this is not the place to submit feature request.

I can send meetings from thunderbird, but currently there's no way for those meeting to be recognized from MSTeams. So I have to forcefully send the meeting request from teams.

This feature request is meant to add a button (or addon) so meetings sent from Thunderbird can be recognized as MSTeams meetings. Outlook does this with the button shown in the attached image.

Apparently, MSTeams already provides APIs to fulfil the desired behaviour. https://docs.microsoft.com/en-us/microsoftteams/platform/apps-in-teams-meetings/api-references?tabs=dotnet

I'm trying to help someone migrate to Thunderbird.

They have a BT Internet email account.

After entering the settings, incoming mail works successfully, but outgoing mail fails every time with an error.

The error is

Login to server mail.btinternet.com with username xxx@btinternet.com failed. Followed by

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

BT says the settings are:

Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) ** I have used the SSL/TLS setting Authentication: PLAIN ** I have selected normal password Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password

Have I missed something obvious? It's driving me NUTS!

Hi

I have a setup with my machine where I use different user accounts for different purposes as this helps me manage a large number of different applications and setups. I want to use the same Thunderbird profile for each of these users as I am the same physical person, these are logical users not different people, and therefore the profiles will never be in use simultaneously.

Research on the internet suggests that this can be done by copying the Thunderbird profile to a globally accesible directory and then using the Profile Manager to point profile.ini to the global profile. I have done this but when I try to launch Thunderbird from a different user I get a message box saying 'Thunderbird is already running, but it is not responding. The old Thunderbird process must be closed to open a new window.'. If I click on 'Close Thunderbird' the message reappears. I have confirmed in the Task Manager that the Thunderbird process is not running.

Strangely, if I launch Thunderbird from the command line version of the Profile Manager Thunderbird launches with the correct profile and appears to work fine. A forum post suggested deleting the parent.lock file in the profile and doing this does allow Thunderbird to launch with the correct profile but then I get error messages saying it could not load the message summary as it's too big.

I have looked at this link here but it's not clear what is meant by 'have each user "move it" using the profile manager'. There is no move option in the Profile Manager (as launched from the command line), just Create Profile, Rename Profile (which I've tried as another user with the same problem suggested) and Delete Profile.

Here is my current profile.ini for the users that won't launch Thunderbird.

[Install8216C80C92C4E828] Default=C:\ProgramData\Thunderbird Locked=1

[Profile2] Name=MarkDevelopment IsRelative=0 Path=C:\ProgramData\Thunderbird

[Profile1] Name=default IsRelative=1 Path=Profiles/uzxtlmbg.default Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/hcw0nqcr.default-release

[General] StartWithLastProfile=1 Version=2

Any help would be greatly appreciated.

I am using Thunderbird 115.2.0 (64-bit)

was recently forced to upgrade to winblows 11.. in the previous version of Thunderbird, 102.2 64 bit, I could follow these instructions to background colors in the various panes .

https://support.mozilla.org/en-US/questions/1389364

Now with version 115.0, I am having issues getting it to work.

the CSS file I am using is

1. threadTree > treechildren {

 font-size: 16pt !important;
 font-family: Times !important;
 background-color: lightgrey !important;
 color: navy !important;

}

1. folderTree > treechildren {

 font-size: 16pt !important;
 font-family: Times !important;
 background-color: lightgrey !important;
 color: navy !important;

} after I follow the instructions, carefully, nothing happens. see screenshot attached...

I have 2 questions:

1 - what am i doing wrong? 2 - In the attached screenshot, how can I get rid of that toolbar in green on the left?