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Delete Account

I know how to normally Delete an account thru the Account Settings. However, I have an Account that doesn't give the option to Delete. So, how do I Delete the Account? … (read more)

I know how to normally Delete an account thru the Account Settings. However, I have an Account that doesn't give the option to Delete. So, how do I Delete the Account?

Asked by connman 2 years ago

Answered by sfhowes 2 years ago

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Can't send emails from Thunderbird PC client since "TELUS email powered by Google" migration today

TELUS has migrated my Telus Webmail to the new Google gmail platform. First, TELUS support tried to help me adjust the incoming and outgoing server settings in my curren… (read more)

TELUS has migrated my Telus Webmail to the new Google gmail platform.

First, TELUS support tried to help me adjust the incoming and outgoing server settings in my current Thunderbird, but we couldn't get Google gmail to send email to my desktop or let me send messages out. (The new "TELUS email powered by Google" works fine online, but I want to use Thunderbird on my PC for email.)

Second, we tried setting up a new account in my Thunderbird, but couldn't get that to work, either.

Third, later, I tried setting up a new account again on my own and was halfway successful: I can import mail from the gmail service, but I cannot send email from my computer. That is where I need help.

Here are the messages I get when I try to send email:

" Login to server smtp.gmail.com with username XXXXXX failed."

"Sending of the message failed. Failed due to unexpected error 80004005. No description is available. The message could not be sent using Outgoing server (SMTP) smtp.gmail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again."

I have verified that the outgoing info is correct according to both the info automatically populated into the form by Google during set-up, and by confirmation of the TELUS support person.

Details:

- Firewall and Antivirus: Kaspersky Vs. 20.0.14.1085(1)

- Windows 10

- Thunderbird vs. 78.2.1

I am not a technically knowledgeable person. lol

I thought the issue would simply be adding the correct incoming and outgoing server info, but apparently it must be something more than that.

Your help would be very much appreciated. (I like my Thunderbird and do not want to have to change to a different desktop client.) Thanks!

GT :-)

Asked by GTBulmer 1 year ago

Answered by sfhowes 1 year ago

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Cannot login to gmail account in Thunderbird, Oauth doesn't authorize thunderbird

Thunderbird Version: Tried on stable 68 and beta OS Version: MacOS Catalina I'm currently unable to add my gmail account to Thunderbird, upon logging in via Oauth thunder… (read more)

Thunderbird Version: Tried on stable 68 and beta OS Version: MacOS Catalina

I'm currently unable to add my gmail account to Thunderbird, upon logging in via Oauth thunderbird does not actually get added to authorized apps after clicking <Allow> at the end of the Oauth flow. Once it fails it then has error "Unable to log in at server. Probably wrong configuration, username or password." however I'm certain that is not correct as I even tried copy pasting password between thunderbird's password field and gmail's oauth one to verify they are identical.

I'm also not sure which end the issue is one given the app doesn't actually get added as authorized on Google account. As a comparison I did try with the builtin mail app on MacOS and it worked correctly so I'm unsure why Oauth is not working through thunderbird. One thing I did notice though is that the served Oauth pages are visually different when using Oauth via the builtin mail app compared to thunderbird.

Asked by James Browning 2 years ago

Answered by sfhowes 2 years ago

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sending email

When I attempt to send an email I get this message. Sending of the message failed. Unable to communicate securely with peer: requested domain name does not match the serv… (read more)

When I attempt to send an email I get this message. Sending of the message failed. Unable to communicate securely with peer: requested domain name does not match the server’s certificate. The configuration related to mail.imaxmail.net must be corrected. How do I correct the configuration? Receiving emails are no problem.

Nick Cullings


edit: removed email from search/spam bots view as this is a public forum and nobody here does support by email.

Asked by corgiguy1 1 year ago

Answered by Matt 1 year ago

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Thunderbird 78.4.0 update - all my emails in my inbox and archive folders have disappeared.

Hello, my Thunderbird performed yesterday ,9 November 2020, an automatic update to version 78.4.0 (from 68.12.1). Since then all my emails in my inbox and archive folders… (read more)

Hello, my Thunderbird performed yesterday ,9 November 2020, an automatic update to version 78.4.0 (from 68.12.1). Since then all my emails in my inbox and archive folders have disappeared. Also the archive folders with the submap structures are gone. Very annoying. I am not so experienced in trouble shooting. I have two hotmail accounts in use. So, I check on forums for a solution and one direction was to check the profiles in the help/problem solving tab. But it showed only two profiles for main and local. I checked in the AppData\Roaming\Thunderbird\Profiles\Mail the Archives.sbd with all the subfolders still there. Then I changed in the account settings the link in the local map to the Archives.sbd. I don't know if this is the correct method, though but now something happened: It retrieved all emails from the hotmail server (hotmail inbox and also those in the hotmail subfolders) and it constructed some archive folders and some subfolders. So I am still missing half of my archived emails and have too many emails in my inbox. How can I fix this and why didn't the Thunderbird update smoothly take over the existing map structure from the previous version? Thanks in advance for your support. Best regards, René

PS: if any additional information is needed from me, please let me know. Thanks.

Asked by rene_and_lotje 1 year ago

Answered by rene_and_lotje 1 year ago

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How to restore "lost" email folders

Long, sad story. I may have lost 25 years' worth of Thunderbird email folders - spanning most of my medical/academic career, plus personal communications (including exch… (read more)

Long, sad story. I may have lost 25 years' worth of Thunderbird email folders - spanning most of my medical/academic career, plus personal communications (including exchanges with friends now dearly-departed), my medical records, purchase/guarantee receipts, ticket purchases, amazon, etc etc. I tried to activate the free Nomorobo on Optimum/Cablevision unsuccessfully, and in a series of tech support calls, following their directions (in retrospect eggregiously wrong), I was told to change my thunderbird password, then delete and reactivate my thunderbird account. When I did that, all my previous folders (about 150 folders) stored on my computer disappeared. This is a major data repository for the last 25 years of my life. Now, I can receive and send messages (after another several hours of "support") but my old records are gone. Can they be restored, maybe with File History? or are there any other potential things I could try. They were not backed up anywhere else, so far as I can tell. I'm not even sure where the current (almost empty inbox, sent and trash) folders are kept.

Asked by Al Padilla 11 months ago

Answered by Al Padilla 11 months ago

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att.net

Ever since the update mail won't connect to att.net via sbcglobal. I can connect thru att direct or yahoo but thunderbird still gives password rejected at server from att… (read more)

Ever since the update mail won't connect to att.net via sbcglobal. I can connect thru att direct or yahoo but thunderbird still gives password rejected at server from att. I applied the the security tls min value as other fixes suggested checked the virus software to see if it's blocked etc. etc. etc. I also contacted att direct they said something about mozilla not being secure bunch of b.s. because it's been working fine until this last up date. It's so frustrating are you pushing firefox now and not supporting mozilla, Just want it to work as before is that asking to much.

Mr.Frustrated !!

Asked by wayneok1234 1 year ago

Answered by sfhowes 1 year ago

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Email not working since update

On the 21st July Thunderbird updated. Since then I have not been able to get or send emails on any accounts (I mainly use Gmail though). There is a locked symbol by each … (read more)

On the 21st July Thunderbird updated. Since then I have not been able to get or send emails on any accounts (I mainly use Gmail though). There is a locked symbol by each of my mailboxes. I have checked the Gmail account settings and they are all correct. I thought that this issue would resolve itself, but it hasn't. Any suggestions? I don't want to uninstall and reinstall because of all my settings and folders that I have set up.

Thunderbird version 78.1.0 working on Windows 10.

HELP!

Asked by agerryraby 1 year ago

Answered by Toad-Hall 1 year ago

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pop3 Thunderbird email stopped receiving emails

Hi, I have been on Thunderbird for years and have always fixed my own problems but the pop3 email on my laptop stopped receiving emails 10 days ago. Asked my provider Fas… (read more)

Hi, I have been on Thunderbird for years and have always fixed my own problems but the pop3 email on my laptop stopped receiving emails 10 days ago. Asked my provider Fasthosts but they can't fix it, read the advice but can't work out what is wrong. I haven't changed any server settings - they are correct according to Fasthosts anyway. My online Outlook email version works fine and I can send emails from my laptop but it keeps saying connection to server timed out. Any ideas please, and I am not technical so it needs to be the very simple version. Thanks.

Asked by jonathan47 1 year ago

Answered by Toad-Hall 1 year ago

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Backup

Hi, Can I have help on thunderbird How do I backup All Folders,Emails & setting The Reason being,several times over the last 6 months,I have had to use my Backup (for… (read more)

Hi, Can I have help on thunderbird How do I backup All Folders,Emails & setting The Reason being,several times over the last 6 months,I have had to use my Backup (for Windows 10) as it crashes I loose ever thing from the date of my last Backup of C Drive for which some of the Emails & Folders are extremely Important Thanks Darryl

Asked by dasmit 11 months ago

Answered by sfhowes 11 months ago

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Missing Trash folder in Thunderbird account

How can I create, or recreate, a Trash folder in my IMAP Thunderbird, v. 78.3.1, email account? I'm running Windows 10. When I right-click on my account heading in the … (read more)

How can I create, or recreate, a Trash folder in my IMAP Thunderbird, v. 78.3.1, email account? I'm running Windows 10. When I right-click on my account heading in the left pane of the Thunderbird window, select “New Folder”, type “Trash” in the Name field, and then click on “Create Folder”, nothing happens. I've read the “Chosen Solution” to “The Trash Can is missing on Thunderbird” in the online Support, but it presupposes that a Trash folder already exists. Any help would be much appreciated. Thanks, Greg

Asked by GregHomicz 1 year ago

Answered by sfhowes 1 year ago

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My TB has no Junk/Spam Folder

My TB has no Junk/Spam Folder. Friends have been posting emails to me but not showing up in my Inbox. They say to check my Junk Folder. How can I if I have no such folder… (read more)

My TB has no Junk/Spam Folder. Friends have been posting emails to me but not showing up in my Inbox. They say to check my Junk Folder. How can I if I have no such folder displayed on the LHS where all my other folders are displayed? How can I find missing emails?

Asked by pgnossiter 1 year ago

Answered by sfhowes 1 year ago

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Thunderbird 78 Address Books

In the latest release of Thunderbird the main address book changed from *.mab to *.sqlite, and at least the install was kind enough to make a backup copy of the original … (read more)

In the latest release of Thunderbird the main address book changed from *.mab to *.sqlite, and at least the install was kind enough to make a backup copy of the original file. Now for the question:

I use Thunderbird on both Mac and Windows. The only way to (now!) keep the address book in sync between the two computers is, when I'm done on the Windows machine I copy over the abook.sqlite file to Dropbox and then on the Mac copy the file from Dropbox to the profile location before starting Thunderbird and all is well. But that abook.sqlite file only covers the main address book. What's the file in that profile folder that covers the "Collected Addresses" portion. I'd like to keep that file updated between computers as well. Thanks,

Asked by Homer712 1 year ago

Answered by sfhowes 1 year ago

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Thunderbird email list displays without subject - how do I get it back?

PROBLEM: Earlier today my email was working just fine; I did not make any changes, but all of a sudden, the displayed list of emails does not show the subjects. Only so… (read more)

PROBLEM: Earlier today my email was working just fine; I did not make any changes, but all of a sudden, the displayed list of emails does not show the subjects. Only some folders are affected.

WHAT I TRIED:

  • I clicked to show the "Select columns to display" box on both the affected and unaffected folders; neither includes "subject" as a choice.
  • I could not find anything applicable to this problem on your Help website.
  • I made sure my version of Thunderbird is up-to-date.

I am sending two images, one of a folder that still shows the subject, and one of a folder that does not.

The only other things that looks a bit unusual to me are two columns that I don't remember seeing previously, one before the "Correspondents" column on both folders - it looks like two closely placed dots, and has single dots entered into the list - and on one of the folders, a strange symbol before the "Date" column. Apparently these have something to do with sorting. The only reason I mention these is in case they remind you of something that might be helpful - I'm perfectly happy ignoring them.

Please help me get my subject column back. Thank you.

Asked by lalienemann 1 year ago

Answered by christ1 1 year ago

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Format of quoted original message in reply emails

I recently migrated from Windows Live Mail to Thunderbird and don't like the way the quoted original message in reply emails is formatted in Thunderbird. I would prefer … (read more)

I recently migrated from Windows Live Mail to Thunderbird and don't like the way the quoted original message in reply emails is formatted in Thunderbird. I would prefer that the quoted original message in the reply not be indented. I have looked through Thunderbird's Options and Account Settings and couldn't find anything that turns indenting off. Is anyone aware of how to turn indenting of original messages in replies off?

Asked by dennis723 1 year ago

Answered by sfhowes 1 year ago

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Want to change length of Thunderbird line wrap displayed when composing

When I draft an email in Thunderbird (68.3.1 32-bit, Windows 10), the line wraps at less than a quarter the width of the screen (about 40 characters). I would like to cha… (read more)

When I draft an email in Thunderbird (68.3.1 32-bit, Windows 10), the line wraps at less than a quarter the width of the screen (about 40 characters). I would like to change that, but I don't find an option for it under Composition or elsewhere. (And I'm not certain, but I believe the line length got shorter somewhere between T-bird 60 and 68.)

Asked by ronks1 2 years ago

Answered by peter.meier+thunderbird 1 year ago

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Deleting Messages

How do I disable the ANNOYING message box I get every time I want to send a message to the trash folder. Thunderbird keeps asking me if I want the message deleted to save… (read more)

How do I disable the ANNOYING message box I get every time I want to send a message to the trash folder. Thunderbird keeps asking me if I want the message deleted to save disk space. This just started in the past week. I want my deleted messages to go to the trash folder and I will manage that folder. I can't seem to find anything in settings that lets me disable this option.

Asked by miclev2333 1 year ago

Answered by christ1 1 year ago

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New Version 78.2.2 wants to permanently purge my emails - what a nuisance

Version 78.2.2 (64 bit) automatically installed today. Other than the changed interface (which I can do without), it now asks me when I delete an email message: "The me… (read more)

Version 78.2.2 (64 bit) automatically installed today. Other than the changed interface (which I can do without), it now asks me when I delete an email message: "The messages you have deleted can be purged from disk. This operation will save about 1.1 GB of disk space. Select the option below to let Thunderbird do this automatically without asking you."

I do not want to purge my deleted messages. If I want to purge an email, I hold down the shift and delete keys and the email message is not saved to my Trash folder. However, I save my old Trash messages in a separate archive. I do not want to be constantly asked whether I want to purge these messages because I do not want to do so. This is becoming a nuisance

How do I stop this?

Thanks for your help.

Asked by Alan Ostrowitz 1 year ago

Answered by christ1 1 year ago

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How can I stop being prompted to upgrade Thunderbird?

A while back I upgraded to version 78 only to realize that was a major mistake for me. It wasn't easy but eventually I got myself back to version 68 and turned off autom… (read more)

A while back I upgraded to version 78 only to realize that was a major mistake for me. It wasn't easy but eventually I got myself back to version 68 and turned off automatic updates to be sure that I would stay on 68.

Then, out of nowhere, when I rebooted my machine I was back on 78 and have no idea how that happened. Once again, I went through the painful backward migration but kept wondering how the second forward migration happened since I had turned off automatic updates.

I think I may know, now, how the second migration to 78 happened. Something like once a day, Thunderbird pops up a dialog box asking me if I want to upgrade and it appears that the affirmative is the default selection. I am afraid that at some point that dialog box popped up, stole my focus just as I was hitting 'RETURN' and it downloaded and installed 78 in the background. I didn't find out about it until I rebooted my machine and reopened Thunderbird.

I don't want that to happen again -- I cannot currently run on 78. I would really like to stop it harassing me to upgrade -- I will upgrade when it is okay for me to do so. Is there some way to stop that dialog from popping up?

Thanks for any help you can offer.

Asked by lnoland 1 year ago

Answered by Toad-Hall 1 year ago