Thunderbird Community Forum

Hi, thanks in advance! I have several email addresses set up in Thunderbird. The incoming emails for all come into the global inbox with each having its own folder within that inbox. Today, I added a new email account and the folders for this account, including the inbox, are all in a separate folder. I cannot move the inbox up so it's in that global inbox with all of the others. I've searched for answers, but can't find one that works.

I setup and new email account for my website on NO-IP. I have two other accounts that were setup on earlier versions of Thunderbird that allowed manual configurations.

I started to add the account but got some warnings and quit. So I started over and now this latest update never gets to the manual update options. I get to the page, shown in the attached file, which never does anything. I can only press the Esc key and exit.

So I manually added the outgoing server, thinking that might work, but it did not. Any ideas how I can get the new email address working?

I have 2 hotmail accounts that Thunderbird can access but my wife's one has not since set up.

I have had to set up new email account for my wife because her one she has used for 10 years will end after 6th January 2026 because email service provider is ceasing email business. I have an hotmail address that has worked seamlessly with Thunderbird for 10 years. If it is tried in Thunderbird to access the new account to check for new mail it either states not authorised or not connected. I have tried adjusting settings to be same as mine but not succeed in solving. I am at a loss. Maybe it was easier set up accounts 10 years ago?

Attempting to add a gmail oauth account in TB fails authentication using verified account password. (The account requires two-factor authentication using an authenticator app, but haven't tried that as a password) I have removed the account from TB, and the saved passwords for the account. I then added the account back to TB but get the same "Failed authentication" notification without any opportunity to register a new password. I can not find a cookie to remove and retry the process.

Hello,

I’m encountering an issue after migrating my domain and professional email service.

My address was originally hosted by Cabanova and configured in Thunderbird. I recently transferred the domain and email hosting to OVH, which caused the old mail server configuration to stop working.

Here’s the current situation:

The account in Thunderbird is still using a POP server (ssl0.ovh.net – port 995), while OVH uses IMAP (port 993).

I cannot change the server type from POP to IMAP within the existing account settings.

When I try to add a new account, Thunderbird completely freezes after I click “Continue” and never gives me access to “Manual Configuration.”

I also cannot delete the existing account because it contains all my previous local emails that I need to keep.

At the moment, I’m able to send emails from this account via OVH, but I don’t receive any incoming messages.

What I’d like to do is simply update the server configuration to OVH’s IMAP settings, without losing my existing local messages or recreating the entire profile.

Could you please let me know if there’s a way to:

Force an existing POP account to switch to IMAP,

Or safely recreate the account as IMAP without losing local data and without Thunderbird freezing during setup?

Thank you in advance for your assistance,

When first setting up my email accounts, I accidentally created a false account that I cannot now delete. It was not fully set up and now I cannot delete it from the left panel. When I go to account actions, delete account is grayed out, how do I clean this up?

Hi there, Cant add a second account to TBird on new installation on new PC with WIN 11. Works fine on WIN 10 and LINUX Mint but fails authentication on new WIN 11 PC. First account goes on OK but cant add a second. Have checked all setting but cant see a problem. Please advise. Thanks John

All the information that normally appears when one clicks on the name of an account in account settings (account name, your name, e-mail address, outgoing server to use, signature, et cet.) has disappeared on all three of my accounts. When I re-enter the information, Thunderbird does not save it.

It happens in troubleshooting mode too.

Thunderbird does still know the account names, my name, my e-mail addresses, and my signatures even though that information does not appear on the page.

How can I make Thunderbird show this information again and make sure that it's using the right outgoing servers?

Scooter

I want to remove one of my old email accounts. I need to use the Account Actions button, but it isn't showing. I've read everything about how to get the button to appear, but nothing works. I'm using the latest update to Thunderbird. My menu bar is showing. All the setting for each email account are showing. One suggestion was to click on the small button in the lower left corner, but the small button I have just opens the account settings, no Account Actions.

Is anyone familiar with this issue and how to get that Account Actions button to show?

Thanks for the help.

Jason

Hello, i can not add another e-mail adress to my Thunderbird. It is flo****@neumanns.one and it is frozen in the loading screen. I already let it sit for half a day and still loading the settings... Is there a way to put it in manually?

Have been trying to set up some pop3 yahoo mail accounts on a new computer. I have used automatic configuration. I have used manual configuration using the data from my old computer. I have checked the configuration settings on both Yahoo and Thunderbird sites. In all instances Thunderbird verifies the account is valid, but the next window asks for my yahoo username and password. I cannot get passed this stage. I have tried entering my yahoo password and I have also tried the app generated password from Yahoo, all I get is a Yahoo "something went wrong" message. Interestingly I did manage to get one of the accounts to work yesterday, but I must have tried no end of different permutations and I have no idea which one eventually worked.

Hello,

I tried to change the position of my signature, but I can't find the setting to this. I read this article for help. However, I can't find "Account Settings" in "Tools" menu(see attachments).

Is there any way to change the position of the signature?

Ich habe als Browser 1und1. Dort im Webmailer sind auch meine email-Konten. Auf Thunderbird habe ich versehentlich ein email-Konto gelöscht. Beim Webmailer aber noch vorhanden. Wie kann ich das email-Konto wieder bei Thunderbird herstellen. Mit der Option neues Konto erstellen, funktioniert dies nicht

When I click on a mailto: link on websites, it defaults to an old email address that I am phasing out. So every time I click on a mailto: link, TB opens a new email using the old email address, and I need to remember to click on the list of my email accounts and select a different one.

How can I change the email address that is the default?

Thanks in advance! Clint

I somehow have two account names, one name is gmail(IMAP), the other just gmail. Messages appear duplicated in each folder but deleting from one does not delete from the other. The gmail(IMAP) is currently the default Identity. Can I just delete one and if so which one should I delete? Thanks for the help

After many years of using Thunderbird with an AOL account I changed my password in AOL to increase the security. So I had to install the AOL account again in Thunderbird. I created an app password in AOL and put it in Thunderbird. Everythin fine so far. AOL login window opens automatically. But after login to AOL the message "somthing went wrong" and "try on anther device" pops up. I tried it on several PC's - no way. Other mail clients like Mailspring oder Mailbird did work with the AOL account. What is the problem?

Hi I have several mails with in my Thunderbird. For one of them I have unchecked all the server settings: "Check for new messages at startup" "Check for new messages every ..." "Allow immediate notifications..."

Thunderbird still keeps asking me for a pw at start and now and then. If possible I would prefer not to delete the account, but just have it as passive, so I can still find old mails there.

New mails from this old account, if any, are forwarded to another of my mails (another domain name), and then I move them manually down there, so it is easier to find. This was something my mail-provider arranged, so I should not pay 2x hosting for both domains. Alternative I can transfer the mails from the old account to a sub-folder with my active mail, but for organizational ease, is there a way I can keep a mail account as "passive" in Thunderbird, that is no check for new emails on this account and no ask for pw, since it is not really active anymore.

I had an TB account with Spectrum but lost it when I didn't have Spectrum anymore. I got Sprectrum as my internet provider and am trying to create a new TB email account but have not been successful. Can you help me

Cannot get rid of TB's request for account password/connection for an account that I removed. Server account deleted, saved passwords for this account deleted. All references to this account that I know about have been removed and still when I open TB it pops up with request for username and password for this deleted account. Please help.

I have been very sick and got this email the other day about Pocket shutting down - I am not sure what all that means for me.

I am using Thunderbird for several MSN based accounts - do I need to move them? I also used it for one local account that is a google account it appears but had to move it elsewhere. Obviously that isn't going to move since it is dead for all practical purposes. But do I have to move my MSN accounts (old hotmails and lives for example) or can I continue to use Thunderbird for them.

Just to know how sick I have been finally got a diagnosis. It took me months to get windows update to work finally - just didn't have the energy to try to get it working until last night and then I used a MSN employee. I just can't do much myself anymore.