• Solved

Cannot SEND email - new issue

Starting 3 days ago: Cannot SEND email - receiving works fine. Error message: An error occurred while sending mail. The mail server responded: Please ensure your email a… (read more)

Starting 3 days ago: Cannot SEND email - receiving works fine. Error message: An error occurred while sending mail. The mail server responded: Please ensure your email address and authenticating user match when sending messages. Please verify that your email address is correct in your account settings and try again.

The other odd thing is that I get asked for a password before sending which never happened before.

I followed advice given someone in 2022 - I've messed with the account settings (unfortunately) and I've changed the SMTP settings to match what Comcast recommends.

I have 3 comcast accounts; two work fine on my iPad and iPhone - one doesn't

Also I have no problem sending emails using Xfinity/Comcast Mail... but I want to use Thunderbird.

Where do I start looking?

Thanks!!

I'm sure I've made the problem worse by trying to change the setup

Asked by Pat Walker 3 days ago

Answered by Pat Walker 2 days ago

  • Solved

When replying the cursor is placed in the TO field instead of the text field

Hi. When replying to an e-mail, Thunderbird has started to place to input cursor in the TO field instead of the message text field (in this case it should be before the a… (read more)

Hi. When replying to an e-mail, Thunderbird has started to place to input cursor in the TO field instead of the message text field (in this case it should be before the answered text).

Any ideas? BR Johnny

Asked by johnny35 1 month ago

Answered by johnny35 1 month ago

  • Solved

smtp wrong credentials does not abort when cancel, but hang 30s or so

v115.10.1 I made a mistake setting SMTP credentials, wrong protocol, and it just stays on Sending dialog. So I abort when I realize I made a mistake and come back to mail… (read more)

v115.10.1 I made a mistake setting SMTP credentials, wrong protocol, and it just stays on Sending dialog. So I abort when I realize I made a mistake and come back to mail I was to send. - but 30-60s after I aborted comes an error message saying it timed out

So the cancel button does not really cancel the send attempt, it seems.

Not sure where to report bugs, so do it here. Thanks.

Asked by gog756 1 week ago

Answered by david 1 week ago

  • Solved

Abort update after it downloaded but not installed yet

A computer is still running Thunderbird 102 happily. That is the plan -- the user is NOT prepared to deal with 115 and later, and the changes therein. Somehow, even thoug… (read more)

A computer is still running Thunderbird 102 happily. That is the plan -- the user is NOT prepared to deal with 115 and later, and the changes therein. Somehow, even though it was supposedly set to only install updates when you told it to, it downloaded and began the process of installing 115. So it's up and running now at 102, but says that when you restart, it will go to 115. Please don't tell me how wonderful 115 is; been there, done that, it's not my machine but it's someone near and dear to me who detests computers in the first place but has to use them so gratuitous changes are utterly unwelcome....

So is there a way to delete something and tell Thunderbird to just keep running 102 and not do the upgrade? If I have to reinstall 102 on top of the old profile, which contains many gigabytes of IMPORTANT mail, I can deal with that. I assume that the profile hasn't been munged yet by the update so I'm asking now. Thanks!

Asked by fred37 1 month ago

Answered by fred37 1 month ago

  • Solved

Old Emails still stored locally, but not available

I had trouble updating my email accounts due to an issue with the profile update. The solution for me was to delete the 42 copies of the profile and basically start over.… (read more)

I had trouble updating my email accounts due to an issue with the profile update. The solution for me was to delete the 42 copies of the profile and basically start over. Now I need access to some of the folders where emails were locally stored. I know where on the computer fined the folders/files of the old emails. How do I import them into my current TB profile?

Asked by david827 6 days ago

Answered by david 6 days ago

  • Solved

Removed account

I removed an account (membershipsec.KLcommunitychoir@gmail.com) from Thunderbird but I am still being asked to validate my ID for that account every time I look at my ema… (read more)

I removed an account (membershipsec.KLcommunitychoir@gmail.com) from Thunderbird but I am still being asked to validate my ID for that account every time I look at my email. It's a Google page that is displayed but it seems to be Thunderbird that is triggering it. How do I stop it?

Asked by walkerliz601 1 month ago

Answered by david 1 month ago

  • Solved

Separate Collected Addresses for each account

I am using Thunderbird 115.11.1 (32-bit) to manage 6 different email accounts for work and personal. I would like to be able to organize "Collected Addresses" according t… (read more)

I am using Thunderbird 115.11.1 (32-bit) to manage 6 different email accounts for work and personal. I would like to be able to organize "Collected Addresses" according to the account they were used from.

Eg. I want each account to have it's own unique Collected Addresses address book Collected Addresses - Account 1 Collected Addresses - Account 2 Collected Addresses - Account 3 Collected Addresses - Account 4 Collected Addresses - Account 5 Collected Addresses - Account 6

I've looked online and there are some instructions, but they reference settings that I cannot find. Is there a way to do this?

TIA

Asked by Poppa 3 weeks ago

Answered by Poppa 3 weeks ago

  • Solved

Can I change display in Sent folder?

This is something I've never encountered, since I hardly ever go to the Sent folder except to look at something I sent. But this was a different task. I've had a series… (read more)

This is something I've never encountered, since I hardly ever go to the Sent folder except to look at something I sent. But this was a different task.

I've had a series of emails from a friend, that my wife wanted me to forward to her so she could see them. So I went to the Sent folder, and forwarded 3 of those emails to my wife. Then she told me she only got one so I went back to Sent and thought they would be at the top of the list, 1-2-3, but that was not what I found. Since those emails were each part of several different threads in the back and forth with my friend, it took me a long time to figure out which email to pick off and resend. I made sure I was sorting them by date, descending, but was bewildered that the listing had the ones I wanted embedded (see screenshot, with the ones I just sent highlighted in red)

So my question is, is there a setting where I could tell Tbird to sort strictly by send date?

Asked by SonOfEru 2 months ago

Answered by david 2 months ago

  • Solved

Deleting gmail emails without deleting them on Tb

I recently had to change my email address to a gmail account. I want to continue to use Tb but don't want copies kept on the Gmail account. Is there a way to delete the… (read more)

I recently had to change my email address to a gmail account. I want to continue to use Tb but don't want copies kept on the Gmail account. Is there a way to delete the messages in Gmail without deleting them in Tb.

Asked by sue.nicolaou3892 1 month ago

Answered by david 1 month ago

  • Solved

Folders not showing in Folder Tree

Using T-bird Beta 127.0b5 (64-bit) Longtime T-bird user, regular and Beta. Folders not showing in Folder Tree in 1 of 2 accounts on same outlook server. No problems with… (read more)

Using T-bird Beta 127.0b5 (64-bit) Longtime T-bird user, regular and Beta. Folders not showing in Folder Tree in 1 of 2 accounts on same outlook server. No problems with GMAIL or ISP email Spectrum). I've tried all the fixes in similar previous question but none worked. I am, and must remain in, Troubleshooting Mode to be functional. Thoughts solicited and appreciated.

Asked by Frank 1 week ago

Answered by Frank 1 week ago

  • Solved

sent emails from 4 accounts just disappeared; 5th account still has them

My sent emails from 4 of 5 accounts disappeared in Tbird but still on their servers. Rackspace hosts 2, inmotion 1, and gmail, 2. One gmail account has the sent emails … (read more)

My sent emails from 4 of 5 accounts disappeared in Tbird but still on their servers.

Rackspace hosts 2, inmotion 1, and gmail, 2. One gmail account has the sent emails showing in Tbird. All are smtp accounts. The send file header shows the # of messages sent but there are no results showing. I have not changed any settings or new add ons for weeks so I did not do anything new. Maybe the app updated itself and there is a bug? I see in beta that compacting folders is a problem and wondering if this could be related?

Rackspace has the sent email on the servers. InMotion has sent emails Gmail has sent emails and one of the accounts still has sent email in a gmail account.

I'm repairing one of the accounts as I write but nothing showing up in sent file for that account. This is totally wacky. Thanks for any suggestions of why Tbird is wacky.

Cheers -- jim

Tbird and system specifics: System using Tbird version 115.11.1 (64-bit), STMP servers on all accounts Windows version: Edition Windows 11 Pro Version 23H2 Installed on ‎12/‎9/‎2022 OS build 22631.3737 Experience Windows Feature Experience Pack 1000.22700.1009.0

Asked by jim 6 days ago

Answered by jim 3 days ago

  • Solved
  • Archived

Where are Thunderbird local folders, are they on he C drive of my desktop Windows 10 computer?

I want to move Thunderbird local folders to an external drive (Seagate). I am working on a desktop computer with Windows 10. Where are the Thunderbird local folders? The … (read more)

I want to move Thunderbird local folders to an external drive (Seagate). I am working on a desktop computer with Windows 10. Where are the Thunderbird local folders? The files don't display anywhere in Windows explorer. I am able to transfer all other files such as jpg. and pdf. files from the desk top computer to the external drive by dragging and dropping, but I can't locate the Thunderbird local email files so as to be able to drag and drop.

Asked by renefabr 1 year ago

Answered by david 1 year ago

  • Solved
  • Locked
  • Archived

Mozilla ThunderBird not responding

1 of my customers are experiencing ThunderBird not responding, very random when it does not respond, Windows 10 Pro 64 Bit I checked that Mozilla ThunderBird is running l… (read more)

1 of my customers are experiencing ThunderBird not responding, very random when it does not respond, Windows 10 Pro 64 Bit I checked that Mozilla ThunderBird is running latest version (x64 en-US) Version 102.3.3 The fixes I have tried are running the setup exe file I have checked email settings are correct Check task manager to see if anything is overloaded such as RAM Memory Check AVG Firewall and allowed ThunderBird Adjusted Windows power management settings to high power plan

Asked by TechStar IT Australia 1 year ago

Answered by TechStar IT Australia 1 year ago

  • Solved
  • Archived

Sort view (of all folders) by 'unthreaded' as default

Hello! Is there a way to change the sort view (of all folders) to 'unthreaded' as default instead of the current default being 'threaded'. (See attached image) Since th… (read more)

Hello!

Is there a way to change the sort view (of all folders) to 'unthreaded' as default instead of the current default being 'threaded'. (See attached image)

Since the last update, I have to manually change the view to 'unthreaded' for each folder each time I restart Thunderbird. Very cumbersome.

Perhaps somewhere in the Config Editor?

Kind regards

Asked by HoundRock 1 year ago

Answered by david 1 year ago

  • Solved
  • Archived

'get new mail' button is gone

It looks like Thunderbird updated itself a few days ago and the 'get new messages' (or 'get new mail') button has disappeared. 'F5' works, but I'd like the button back. … (read more)

It looks like Thunderbird updated itself a few days ago and the 'get new messages' (or 'get new mail') button has disappeared. 'F5' works, but I'd like the button back. Can do?

Asked by rayandrews 8 months ago

Answered by zeroknight 8 months ago

  • Solved
  • Archived

Address book and contact lists disappeared! Help! v.102.6.1

Thanks. When Thunderbird updated to 102.6.1 the other day, my address book disappeared. No more personal address book or contact lists. Gone. (My 'Personal Address Bo… (read more)

Thanks.

When Thunderbird updated to 102.6.1 the other day, my address book disappeared. No more personal address book or contact lists. Gone. (My 'Personal Address Book" went from 2,000 names to 24. Yikes!)

Plus, I can't even type people's names into the emails and expect it to populate like before. I have to search for their emails and rewrite it.

Is there a way to fix this? Or to roll the program back to the previous version?

Since I backed my email list up last month, I've made lots of changes. But if I have to, I'll just re-import and try to recreate what I've done. (Reminder to self to back up more often).

Thanks for any help or guidance. PS - I'm on Windows 10.

Asked by jimgrapek 1 year ago

Answered by jimgrapek 1 year ago

  • Solved
  • Archived

Mail Filters Do Not Work

Hi, I am new to Thunderbird and not very computer savvy. I have successfully set up my mail account and am trying to apply filters to incoming mail. The filter is very … (read more)

Hi, I am new to Thunderbird and not very computer savvy.

I have successfully set up my mail account and am trying to apply filters to incoming mail. The filter is very simple: If the message contains FROM "@mail.zillow.com" send the message to the ZILLOW folder (under that email address).

I have checked the filter log and it says "could not get filter db". I have tried to run the filter manually - no go.

I have tried to read about others who have a similar issue and it talks about debugging. I'm sorry. I do not know how to do this.

Thank you in advance for help.

Mark

Asked by mcerdos 2 years ago

Answered by mcerdos 2 years ago

  • Solved
  • Archived

Problem with attachments after updating Thunderbird from version 102.15.1 to version 115.4.2

Hello, After updating the Thunderbird email program from version 102.15.1 to version 115.4.2, each new email received with a (checked) .pdf, .docx downloaded to disk 0 By… (read more)

Hello, After updating the Thunderbird email program from version 102.15.1 to version 115.4.2, each new email received with a (checked) .pdf, .docx downloaded to disk 0 Bytes and displaying an empty document. Create it directly in Thunderbird, it's also impossible. In the case of this message to another sender who has Thunderbird 102.15.1, it opens without any problems, forward it to the recipient who has access to the 115.4.2 version, it already opens ten files and saves it to disk in a size that has ten files. Strange thing, it works, but it can't be like that. Please let me know what could be the solution to the problem.

Regards

Asked by tzajdel1 7 months ago

Answered by tzajdel1 5 months ago

  • Solved
  • Archived

Does Thunderbird keep a copy of emails from an IMAP account or is it just a window?

My wife has been using Cox Webmail for years and has about 30 subfolders with stuff she needs to keep. We are finally pulling the plug with cox and so that email will be … (read more)

My wife has been using Cox Webmail for years and has about 30 subfolders with stuff she needs to keep. We are finally pulling the plug with cox and so that email will be terminated with them.

My question - If I setup Thunderbird as IMAP does it just point to those emails and folders on the Cox servers, or does Thunderbird actually keep those emails within itself locally? My fear is that I set the Cox account up in Thunderbird and all appears well, I then close the Cox account and then Thunderbird is empty.

I've got forwarding turned on in the Cox account and that works fine, but I see no option within Cox to export all the subfolders.

Appreciate any help!

Thanks,

David

Asked by dweesner 1 year ago

Answered by david 1 year ago

  • Solved
  • Archived

Inbox Line Spacing

Just updated Tbird to ver. 115.3.1 and immediately noticed the more condensed appearance of emails in the inbox. Prior to update my inbox displayed fully on 1 screen and … (read more)

Just updated Tbird to ver. 115.3.1 and immediately noticed the more condensed appearance of emails in the inbox. Prior to update my inbox displayed fully on 1 screen and then I had to scroll down to see the last 10 or so. After the update all emails were visible on about 3/4 of a screen with no scrolling required. The problem is that this density makes for more difficult reading. I'm not sure if the font is smaller, but certainly the line spacing is smaller. Is there anyway to spread things out a bit? Thanks.

Asked by TheBaron 8 months ago

Answered by david 8 months ago