Showing questions tagged: Show all questions
  • Archived

Thunderbird 91.4.1 authentication problems with gmail accounts

Yesterday, Thunderbird was automatically updated to 91.4.1 on my Windows 10 laptop. Now my gmail accounts fail to authorize. When I start Thunderbird, a splash screen app… (read more)

Yesterday, Thunderbird was automatically updated to 91.4.1 on my Windows 10 laptop. Now my gmail accounts fail to authorize. When I start Thunderbird, a splash screen appears "Secure connection failed". The title bar on the splash screen says "Enter credentials for xxxxx@gmail.com on imap.gmail.com" (xxxxx represents my username). There is nowhere to enter credentials as far as I can see. I know for sure that the password I used was correct as I just signed in to gmail using a browser. Please help!

Asked by dhayter54 7 months ago

Last reply by Toad-Hall 4 months ago

  • Archived

Thunderbird Linux keeps asking for passwords where it didn't before

Here's how it used to work and how I would like it to work: I start Thunderbird, it requests password(s). After I enter them correctly, Thunderbird scans for new mail a… (read more)

Here's how it used to work and how I would like it to work: I start Thunderbird, it requests password(s). After I enter them correctly, Thunderbird scans for new mail and will periodically scan for new mail. I could scan sub-folders like sent or trash without entering a password. Sending email requires inputting the password the first time. This behavior used to persist until I closed Thunderbird.

Here's how it is working now: I start Thunderbird, it requests password(s). After I enter them correctly, Thunderbird scans for new mail. Initially I can enter sub-folders soon after startup without entering a password. After some number of minutes if I click on the inbox or do a "get new mail" or enter a sub-folder, it requires I enter the password again. Thunderbird no longer checks for new mail as it seems to have forgotten the password(s) I entered. Sending an email requires entering the password every time to send, and entering the password again every time so it can be copied to the sent folder.

I've been using Thunderbird for decades and this new behavior is very frustrating. 

I recently converted one of my emails (yahoo) to oauth2 as yahoo imap will soon be disabled. I noticed the new behavior after this change, but cannot definitely attribute the undesirable behaviour to this change. After this change, the yahoo account no longer requires entering the password upon opening Thunderbird, for entering sub-folders or sending mail. This appears to be persistent.

What I've tried with no success: Run Thunderbird with addons disabled - undesired behaviour. Reinstall current version of Thunderbird - undesired behaviour. Reinstall older version of Thunderbird (clean profile forced) - undesired behaviour. Reinstall current version of Thunderbird with no yahoo account - undesired behaviour. Reinstall older version of Thunderbird (clean profile forced) with no yahoo account - undesired behaviour.

Any assistance that could be provided would be greatly appreciated.

Here's the pertinent troubleshooting info: Name Thunderbird Version 68.12.0 Build ID 20200820223055 User Agent Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Thunderbird/68.12.0 OS Linux 4.19.0-10-amd64 Profile Directory (Local drive) Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Profiles about:profiles Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account3 (imap) imap.gmx.net:993 SSL/TLS Normal password mail.gmx.net:587 SSL/TLS Normal password true account4 (imap) imap.googlemail.com:993 SSL/TLS Normal password smtp.googlemail.com:587 SSL/TLS Normal password true account5 (imap) imap.mail.yahoo.com:993 SSL/TLS OAuth2 smtp.mail.yahoo.com:465 SSL/TLS Normal password true

Asked by gargamon 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Print preview no longer available from the inbox message listing

Before this latest update i could go to the list of messages in my inbox, rigth click on a message and selecte print preview, i was using this feature to avoid opening em… (read more)

Before this latest update i could go to the list of messages in my inbox, rigth click on a message and selecte print preview, i was using this feature to avoid opening emails that i was not sure if it was spam or something that i would be interested on. The option is no longer available with Thunderbird 91.1.1 (64-bit), what happen, why this feature was removed? Programming team running amok again? or QA team sleeping at the wheel? Please put back that option thanks

Asked by jgbittar 10 months ago

Last reply by Toad-Hall 10 months ago

  • Archived

Secure connection failed

Yesterday morning, I started receiving a "secure connection failed" message when trying to retrieve email from imap.gmail.com. I searched Mozilla Support and tried the fo… (read more)

Yesterday morning, I started receiving a "secure connection failed" message when trying to retrieve email from imap.gmail.com. I searched Mozilla Support and tried the following, which apparently worked for others:

"First, delete all entries in Tools/Options/Security/Passwords/Saved Passwords. Press Alt if the Menu Bar with Tools is hidden, or click the 3-bar icon, Options/Options/Security/Passwords/Saved Passwords.

Next, use these settings for IMAP accounts: imap.gmail.com on port 993, SSL/TLS, OAuth2 authentication, User Name = email address. For POP accounts: pop.gmail.com on port 995, SSL/TLS, OAuth2 authentication, User Name = email address. For SMTP: smtp.gmail.com on port 465, SSL/TLS, OAuth2 authentication, User Name = email address.

After you've deleted the passwords, restart TB and enter the regular account password, not an app password, in the OAuth browser window when prompted."

It doesn't work for me...I keep getting error messages. Suggestions? Thanks!!

Asked by Charles Syrett 1 year ago

Last reply by BPTao 7 months ago

  • Archived

Thunderbird keeps asking me to add security exception every time I click "Get Messages"

I've been using Thunderbird for ages without any (real) problems. A few days ago, Thunderbird updated to version 78.5.0. Shortly thereafter the problems started. I can't … (read more)

I've been using Thunderbird for ages without any (real) problems. A few days ago, Thunderbird updated to version 78.5.0. Shortly thereafter the problems started. I can't remember if it started immediately after the update so I'm not sure if the update was the direct cause.

Anyway, every time I try to retrieve my mail (by clicking "Get Messages") a pop-up appears:

(See image attachment)

This pop-up isn't new to me since I'm using my own mail server with a self-signed certificate. So every time I update the certificate, I get this popup. It is new however the pop-up appears while nothing has changed (other than Thunderbird updating).

If I click "Confirm Security Exception", the popup disappears but no mail is retrieved. If I click "Get Messages" again, the pop-up reappears. Oddly enough, If I go to Thunderbird's Certificate Manager, I see the certificate was actually added.

So that's one strange thing. It isn't the strangest thing however. What's even stranger is that the location (email.glasshouse.nl:995) isn't the address of my mail server. If I look under Thunderbird's "Server Settings", I see the correct address. Even if I change the server address to something else (the IP address for instance), the pop-up still displays email.glasshouse.nl as location. I'm not worried this is some kind of hack or virus or malware since I recognize the address - it's the mail server I used well over ten years ago (in Thunderbird).

So what is actually going on here? And more important, how can I solve this so I can get to my email again?

Thanks in advance!

Asked by firefox1115 1 year ago

Last reply by info4358 1 year ago

  • Archived

TB 68.12.0 doesn't cache unsaved password during session

Hello everybody. I'm experiencing a behaviour of Thunderbird different than usual (I use it from the first version). I don't save e-mail passwords and there are no saved … (read more)

Hello everybody.

I'm experiencing a behaviour of Thunderbird different than usual (I use it from the first version). I don't save e-mail passwords and there are no saved password in the password manager. With previous TB versions, I used to type password once for each account's POP/IMAP server (incoming messages) and once for each account's SMTP server (outgoing). With 68.12.0, it seems that password are cached for a limited amount of time and I need to retype them more times during session, but moreover it asks for password only if I click on an IMAP folder: this means that accounts which are setup to look for new messages each 10 minutes, silently fail to look for new messages because password isn't cached and there is no request for password; so I think that I have no new messages while instead there are a lot of them! This happens with different servers from different providers. I've looked in the release notes but find nothing, looked in the community but there are mainly issues with saved passwords. Any advise?

Thank you. Matteo

Asked by Onelli 1 year ago

Last reply by svlad2009 1 year ago

Disable password retention

Thunderbird is on my laptop. If somebody defeats my lock screen (or if I have a negligent moment), I don't want just anybody who accesses my laptop to gain access to my … (read more)

Thunderbird is on my laptop. If somebody defeats my lock screen (or if I have a negligent moment), I don't want just anybody who accesses my laptop to gain access to my email. It is a security concern (retired CISSP here). Thus, I want to disable password retention. What setting will accomplish that without manually going in at every logout to remove stored passwords? I plan to do some international travel, and the laptop will accompany me.

Asked by Iffy Droplight 2 months ago

Last reply by Stans 2 months ago

Can't sign in to gmail account after TB update

After today's update of TB to the latest version (91.8.0), the system still requires a login to a Google account. When I enter the data, nothing happens. I can't download… (read more)

After today's update of TB to the latest version (91.8.0), the system still requires a login to a Google account. When I enter the data, nothing happens. I can't download or send any mails.

So far everything worked without problems, the authentication method is specified OAuth2, mail client as POP (not IMAP).

Don't you have any recommendations? thanks, Jan

Asked by jan 4 months ago

Last reply by rwk 4 months ago

  • Archived

Cannot connect the hotmail server recently

Dear, I used thunderbird a few years and my current version is 78.6.0 (32bit) now. I set up a few accounts which included yahoo/hotmail and used normal. But early in Nov.… (read more)

Dear,

I used thunderbird a few years and my current version is 78.6.0 (32bit) now. I set up a few accounts which included yahoo/hotmail and used normal. But early in Nov. my hotmail account cannot receive any email and other yahoo accounts can receive normally.

I checked with Microsoft community and found that I must set up two-step verification on the hotmail account. Therefore I followed the instruction to set up. Then I removed my old hotmail account in thunderbird and re-set up the hotmail account with new two-step verification generated new password in TB. But TB still displayed the message (about cannot access the hotmail server....)

I download the another email software - mailbird and setup hotmail account in that software. I type the same account name, two-step verification generated new password, the same imap/smtp server information. The mailbird can access my hotmail account and receive the email normally.

So, does anybody know what the problem is in thunderbird ? (Because I still want to use the TB for my email software)

Thanks

Asked by jedicount 1 year ago

Last reply by Toad-Hall 1 year ago

Secure connection failed after password change

About two weeks ago I changed my google password. After I did that, Thunderbird on my primary computer (desktop running Slackware-64 Linux) required that I log into my gm… (read more)

About two weeks ago I changed my google password. After I did that, Thunderbird on my primary computer (desktop running Slackware-64 Linux) required that I log into my gmail account again. I went through the steps of entering my email and password, successfully completed the 2-step verification. and gave permission for Thunderbird to access my account. Instead of dealing with my emails as usual, I got a "Secure connection failed" pop-up window. Two strange aspects to all of this: 1) when I did the same thing on my laptop (also running Slackware-64 Linux), everything went fine and I can deal with my gmail account, and 2) the URL at the top of the pop-up window is for my wife's company, clsusonenterprises.com (see attachment). I've tried searching the various forums on the web with no success. Any suggestions are welcomed.

Asked by djsuson 1 month ago

Last reply by Matt 5 days ago

  • Archived

how to turn off automatic draft encryption

Since having upgraded Ubuntu to 21.4 I have now Thunderbird 78.11.0 and it appears t automatically encrypt all drafts, without asking for permission, even though encrypti… (read more)

Since having upgraded Ubuntu to 21.4 I have now Thunderbird 78.11.0 and it appears t automatically encrypt all drafts, without asking for permission, even though encryption is explicitly turned off.

I must have access to my drafts on a mobile device on which I dont have my opengpg key available, and dont want to change that.

y key should not be on a mobile, and the messages dont have secret things.

I looked through all the configs, and searched the web, but I dont appear to have autoencrypt drafts enabled on that account, and dont understand how to disable it.

What can I do?

Asked by henning8 1 year ago

Last reply by День сумо 1 year ago

Primary Password

I decided I needed to use a password to enter my emails. By following my nose, I went to settings and checked the box to use a primary password. It then asked for a pas… (read more)

I decided I needed to use a password to enter my emails. By following my nose, I went to settings and checked the box to use a primary password. It then asked for a password. I typed it in... twice. Once, then confirm. Now, I can't enter my email no matter how many times I type in the password. I've tried resetting the password by going to chrome://pippki/content/resetpassword.xhtml. It says password was reset but nothing has changed, it did not ask me for a new password, and I still can't get in. Frustration has set in. Thank you for any help you can give tome.

Asked by diannebatson 4 months ago

Last reply by Toad-Hall 3 months ago

  • Archived

Unable to add rediffmail account in Thunderbird

Hi Team, Recently, I started thunderbird as my email client to manage my several gmail and yahoo accounts. They were all added smoothly without any trouble. But when i tr… (read more)

Hi Team,

Recently, I started thunderbird as my email client to manage my several gmail and yahoo accounts. They were all added smoothly without any trouble. But when i tried to add a rediffmail account i got some errors.

Kindly see attached screen shot and advise me what to do.

Asked by raunakbhadani 1 year ago

Last reply by Stans 1 year ago

Thunderbird pathologically requesting passwords?

Hi, been using Thunderbird for decades and been of Office/Microsoft 365 for several years. All of a sudden TB demands I re-enter the password? Enter correct password but … (read more)

Hi, been using Thunderbird for decades and been of Office/Microsoft 365 for several years.

All of a sudden TB demands I re-enter the password? Enter correct password but goes into a loop. Check passwords in Passwords and they are correct. Logon to Office 365 manually and they work. Use e-mail with Outlook and all OK. Change the password but it still happens.

Was on TB 91.11.10 and upgraded to 102.0 (both 64 bit) but it has made no difference.

TB has got itself into a loop. What is wrong and how do I resolve this?

Asked by edward22 1 month ago

Last reply by Toad-Hall 1 month ago

How to get rid of a pop3 account and leave the imap

I'm currently using a TB pop3 account to connect with Gmail. There is also an imap account. I want to get rid of the pop3 part before google stops alowing 'less secure' … (read more)

I'm currently using a TB pop3 account to connect with Gmail. There is also an imap account. I want to get rid of the pop3 part before google stops alowing 'less secure' 3rd party apps to access gmail. In simple language can any one guide me through removing the pop3 section, leaving the imap part still working?

Asked by corystes.cc 5 months ago

Last reply by david 5 months ago

  • Archived

Remote content is not displayed

Hello! I'm having trouble with Thunderbird remote content. I have allowed remote content to display remote content, but will not be displayed even though I've opted to us… (read more)

Hello!

I'm having trouble with Thunderbird remote content. I have allowed remote content to display remote content, but will not be displayed even though I've opted to use it. I would like that all images would appear on e-mail messages, but for some reason they do not work even though I have allowed remote content to display. Could you help me? :)

I would also need instructions on how to create message encryption and signing keys for myself with the new built-in OpenPGP feature and decrypt key?

I've done you also a monthly recurring donation of € 5! :)

Thank you!

Best regards Matias Isosomppi

Asked by Mazufa 1 year ago

Last reply by sfhowes 1 year ago

Exporting accounts, messages... can I just select what I want?

Thunderbird 102 has the ability to export your content, accounts, etc. But, it's an all-or-nothing solution -- there are use cases where one might just want to export y… (read more)

Thunderbird 102 has the ability to export your content, accounts, etc. But, it's an all-or-nothing solution -- there are use cases where one might just want to export your account info, say for use on another system you're building, etc.

Am I missing something? Is there a way to just select what content I want to export...


Thanks.

Asked by forrie 1 month ago

Last reply by david 1 month ago

gmail nightmare

I have the latest version of Thunderbird but am not able to get gmail to work after its latest security changes. I can receive mail but not send. I have done everything… (read more)

I have the latest version of Thunderbird but am not able to get gmail to work after its latest security changes. I can receive mail but not send. I have done everything suggested on the Mozilla support page. Any suggestions? Thanks very much.

Asked by sartner 2 months ago

Last reply by david 2 months ago

Thunderbird Authentication failure connecting to gmail (after successful authentication)

running latest TB version OAUTH2 settings done (imap and smpt) cookies and java enabled os is win7 Finally got TB to authenticate connecting to gmail account via OAUTH2 -… (read more)

running latest TB version OAUTH2 settings done (imap and smpt) cookies and java enabled os is win7

Finally got TB to authenticate connecting to gmail account via OAUTH2 - only after full system reboot -- If TB left running after successful connection - mail works fine for maybe an hour, then TB gives a failure to authenticate error and no connection to gmail works. Closing TB and restarting does not help. Only possible to connect after a full system reboot. After a full sys reboot, TB will authenticate to gmail account and mail works. If TB is closed and restarted, gmail account authenticates _IF_ done within the first hour. Otherwise TB gives a failure to authenticate error.

Any idea what I should try next?

Thanks

Asked by laouto.nc 2 months ago

Last reply by Toad-Hall 2 months ago