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  • Archived

Upgraded to TB 78.0 - no colored folders under Local Folders and Composition/View Panes are dark.

Hi all - Just upgraded to TB 78 on Windows 10 x64, Build 2004. Noticed two major things: Issue 1 - All of the mail folder icons are no longer yellow. Just a stark white … (read more)

Hi all -

Just upgraded to TB 78 on Windows 10 x64, Build 2004. Noticed two major things:

Issue 1 -

All of the mail folder icons are no longer yellow. Just a stark white with a black edge. I attached an Image of the issue for review.

Issue 2 -

My Message Composition Pane is dark with white letters and most incoming text mail is the same.

I do have some dark colors set up under PC Settings -> Personalization but everything was working perfectly prior to this new release.

I attached Images of the issue for review. Note the "dark haze" over the HTML email.

No add-ons are enabled!

Any help appreciated! Kind of urgent to me.

TIA :)

Asked by Compumind 1 year ago

Last reply by Toad-Hall 10 months ago

  • Archived

Address book, send emails not working. Windows 10. Norton Security. two pop twc.com accounts (spectrum)

Thunderbird Email Problem After the last update to Ver# 78.4.0 my Thunderbird email software is not performing properly. I believe this occurred on October 28, 2020. What… (read more)

Thunderbird Email Problem After the last update to Ver# 78.4.0 my Thunderbird email software is not performing properly. I believe this occurred on October 28, 2020.

What works: • I have no problem loading Thunderbird • I am receiving emails and the filters I have created are working fine, placing emails in the appropriate places. • The last sent email was on 10/19/20

What is not working: • I cannot access nor open my Addressbook, both Personal and History. • I cannot send emails. The Send button is not activated. • I cannot reply to existing emails. I have clicked on reply, typed the message I wished to add and again, Send is not an option available. I have tried many things on your Support site, as well as other help posts on the Internet but to no avail. I have looked at my Profile and all appears to be fine but Thunderbird does not appear to be looking at it for preparation of outgoing emails. I did try creating a new Addressbook as someone noted and it I did see it in my Profile but I cannot save nor retrieve any email addresses I try to put in it. Help please.

Asked by gdecker001 9 months ago

Last reply by gdecker001 8 months ago

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After update to 78 Thunderbird no longer receives mail

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to t… (read more)

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to the IMAP server but then gets to "checking mail server capabilities" and hangs with the spinning circle indefinitely.

I have not done anything to Thunderbird, I just let it install the update. I did not install updates to any other program on my PC. I'm running Windows 10 on a laptop that is about 4 months old. Thunderbird worked absolutely fine before the 78 update.

I am not experiencing any connection issues or problems with any other running programs.

I have tried the following fixes already: 1. Checking my account configuration and confirming it is correct with my email provider. I have the correct ports listed and correct server names. 2. Changing the timeout setting from 100 to 2000. 3. I am able to access my email on my provider's Web interface so this isn't a password issue. There is no CAPTCHA required either. 4. I checked my anti-virus/anti-malware program (Kapersky). Thunderbird and Mozilla are both listed in the "allowed apps" list. I tried removing them both and re-adding, as well as searching for other variations of Mozilla/Thunderbird to add. I also tried Kapersky's "refresh" function. 5. I tried restarting my computer. 6. I tried rebooting my wireless Internet connection. 7. I tried using Thunderbird's "start in safe mode with apps disabled" function. 8. I tried re-installing 78. 9. I tried clearing caches and cleaning with CC Cleaner.

Nothing has worked. Something in the 78.0.1 update has messed things up. Thank you for looking into this.

Asked by anonpleaseanon 1 year ago

Last reply by ariane3 9 months ago

  • Archived

Getting this message - The POP3 mailserver(inbound.att.net) does not support UIDL or XTND XLST

This is a continuation of a thread with the same title that was closed over a year ago. I do not accept the answer therein - "there is a problem with the POP3 mail serve… (read more)

This is a continuation of a thread with the same title that was closed over a year ago. I do not accept the answer therein - "there is a problem with the POP3 mail server.". If there were a problem with the mail server, then an Exit and restart of Thunderbird would NOT work, as Thunderbird would be passing the same (bad) parameters to the mail server. In fact, every time I have experienced this error, an Exit and restart of Thunderbird has corrected the problem.

I believe that what is happening is that the POP3 connection parameters within Thunderbird are getting corrupted, maybe overlaid. I have no way of proving this, as 1) the connection to the POP3 server is encrypted so a Wireshark trace would not tell me anything, and 2) I do not know the internals of Thunderbird. I had an occurrence last week, and what I did was to take a dump via the Task Manager. Maybe someone with knowledge of Thunderbird internal;s can look at the dump and see if the connection parameters are still intact. Or tell me what windbg commands to run against the dump.

I am running 60.9.0 on Windows 7 Professional, 32-bit. Thanks.

Asked by bsfinkel 2 years ago

Last reply by bsfinkel 1 year ago

  • Solved
  • Archived

settings for a simple experience with gmail and thunderbird

I am in my 70s and have been through a lot in the last 3 years (flooded home, my husband, dog and chihuahua living in a tiny room for a year and a half, suffering a $50,0… (read more)

I am in my 70s and have been through a lot in the last 3 years (flooded home, my husband, dog and chihuahua living in a tiny room for a year and a half, suffering a $50,000 loss to a shifty contractor, two cancer scares, etc.), and the latest challenge--the pandemic--has fried what used to be my pretty good brain cells. Now,I find that in order to continue using technology, I must have step-by-step directions, preferably with pictures, or I simply cannot function in the tech world. I am not quite ready to give up, so I was wondering if some kind soul(s) out there that still have working brain cells would be willing to help me? My dad kept his computer skills going until he passed away at 92, and I am hoping to be that fortunate, but it is not looking good. Everything is so interwoven now days, it drives me to distraction.

I have managed to set up a gmail account, then installed Thunderbird on my desktop, but I am at a loss understanding what configuration to use to get the easy-to-use performance I want. Some notes:

1. When I get an email, I do not need to archive it anywhere (not sure what that means anyway). I open the mail, read it and then save it to the appropriate folder on my hard drive, then delete the copy in my Thunderbird (and, hopefully, it deletes in gmail). I don't know what ALL MAIL is or why I need it? What should my settings be to accomodate my system? Once I have saved an email to my hard drive or deleted it, I want it gone, period, from gmail and Thunderbird. I usually only have email from the current or previous day, that's it. I keep a clean inbox and have a highly structured set of folders to save any emails I want throughout my hard drive in the logical folders for them.

2. I like sent mail copIes in a SENT mail folder until I delete them because sometimes I check back to see what I sent.

3. I want the contacts set up in gmail synced to Thunderbird and stay current with any changes in either email client.

4.The DRAFTS folder is important so that, if I am interrupted, I can come back and finish mail later.

5. I do not want LABELS, IMPORTANT, STARS or any other folder to complicate things. I just want INBOX, DRAFTS, SENT, SPAM, AND TRASH...and when I put it in TRASH, I want it gone when I close Thunderbird.

6. In summary, I just want the basics so that I can continue to use technology no matter what challenges are going on in my life.... for another decade, if possible.

I am using a Lenovo Legion laptop, Windows 10 64bits, Chrome (sorry, Firefox, but I am too old to switch now), and Thunderbird whatever the latest version is. I truly love Thunderbird, but I cannot figure out what settings to use to accomplish the system above.

This Texas granny would be forever grateful if any brainy people out there could dumb-down some steps for me to accomplish the above... and if you have screenshots, I will sing your praises from now until eternity!

Donna in Texas

Asked by guidrydesktop 1 year ago

Answered by guidrydesktop 1 year ago

  • Solved
  • Archived

Is there a way to increase the font size in the message list pane and folder list with MacOS?

The Folder pane and message list are showing up as about 6 point on my 27 inch Apple screen and very hard to read. I know there is a font adjuster add-on for Firefox Ma… (read more)

The Folder pane and message list are showing up as about 6 point on my 27 inch Apple screen and very hard to read. I know there is a font adjuster add-on for Firefox Mac users, but is there the same for Thunderbird? (Before I go blind!)

Asked by skyreburn 3 years ago

Answered by Zenos 3 years ago

  • Solved
  • Archived

Tbird says its up-to-date but keeps asking me to update?

I use Windows 10 Pro and Tbird ver. 68.1.0 (64-bit). Help> About Tbird says I'm up to date yet every morning I get a small window that asks me if I would like to up… (read more)

I use Windows 10 Pro and Tbird ver. 68.1.0 (64-bit). Help> About Tbird says I'm up to date yet every morning I get a small window that asks me if I would like to update Tbird. Why is this if I'm up-to-date? Second, I tried the update and the update opened as a new install w/o incorporating anything such as my existing sent messages, trash, contacts and most importantly my local folders. How best to handle this if in fact it really is a update?

Thanks.

Asked by TheBaron 1 year ago

Answered by christ1 1 year ago

  • Solved
  • Archived

Using Apple email IMAP server. Error: Invalid UID fetch attribute XSENDER

Thunderbird has stopped fetching new messages, giving this message. The current operation on 'Inbox' did not succeed. The mail server for account ... responded Invalid UI… (read more)

Thunderbird has stopped fetching new messages, giving this message.

The current operation on 'Inbox' did not succeed. The mail server for account ... responded Invalid UID fetch attribute XSENDER

I'm running release 52.2.1 on Windows 7.

Only the most recent messages give this error. Previously fetched messages display properly.

There has been no change to the account settings. Whatever happened seems to have happened at between 9 PM yesterday and 4 AM today. Subsequent messages are listed, but don't open, giving this message.

Asked by Dickr 4 years ago

Answered by Dickr 4 years ago

  • Archived

Have tried many times to do mail merge from csv file but not working have watched all u tube vids!! Please help thank you

I've downloaded Thunderbird and have imported all emails etc - works great! BUT when I try to do a mail merge it doesn't work! I've saved my excel file as cvs and underst… (read more)

I've downloaded Thunderbird and have imported all emails etc - works great! BUT when I try to do a mail merge it doesn't work! I've saved my excel file as cvs and understand that I need to use {{Email}} , {{First Name}} etc It just doesn't work for me - no emails in outbox or sent items?

any ideas please?

Asked by JacquelineS 7 years ago

Last reply by Toad-Hall 7 years ago

  • Archived

restoring or trasnsfering calander files

Why is it that what should be the simplest task in the world is a Rube Goldberg nightmare? We have a number of Thunderbird Calendars in different colors (red for appoi… (read more)

Why is it that what should be the simplest task in the world is a Rube Goldberg nightmare? We have a number of Thunderbird Calendars in different colors (red for appointments, blue for special occasions etc).

First: one of the calendars seems to be corrupted and we want to restore it from the Windows 7 back up. Simple? Impossible. We can not find them. You can not restore what you can not find.

Second: our office has a new computer and we SIMPLY want to copy those calendars over to the new unit where we have installed Thunderbird. Simple? Impossible. Same problem: if you can not find them you can't copy them over.

All responses to these issues have been wrong and been given by people who have obviously not ACTUALLY DONE IT. People should not tell us to do what they have not actually done themselves for the documentation simply wrong in many regards. So please do not tell us to do what you have not ACTUALLY DONE to confirm the instructions are correct. Simple: Verify in fact. Vet the instructions in real life where we actually live. Don't tell us what *should* be true but show us what is proven to actually *be* true. All else is a waste of all our time. Don't tell -- show.

We are told the calendars are in the Profile. We find the Profile (we are showing hidden files and folders) but we can find nothing that even suggests calendar files and nothing that even suggests files with the properties of the calendars on our computer. Not a hint. not a clue. We can not even discover the path-name. We have supplied screen shots of all this. When instructions are proven to be wrong the solution is not to just ignore the fact. This should be the simplest task imaginable and not the embarking on a new career.

We have Windows 7 and the most recent version of FireFox. If a calender is corrupted how do we restore of from a back up? If we buy a new computer and install Thunderbird and want to copy the calendar over how do we do that? We can do none of this and we can not even find the calendars. When someone actually does this do let us know. Does anything really need to be this complicated?

Asked by LostInThisMaze 7 years ago

Last reply by LostInThisMaze 6 years ago

  • Archived

38.1.0 PREFERENCES submenus fail to drop down

See attached screen shot. The DISPLAY submenu should be visible, but the pane has truncated its dropdown height. I can click around on the different submenus, and some … (read more)

See attached screen shot. The DISPLAY submenu should be visible, but the pane has truncated its dropdown height. I can click around on the different submenus, and some of them display, some don't, and when I go back to one that did not display, maybe it will display.

Asked by VerizonSucks 6 years ago

Last reply by Toad-Hall 5 years ago

  • Archived

My Thunderbird Software Frequently locks up for 5-10 minutes. (win10, Spectrum ISP, Gmail account) SOLVED Caused by "Allow Windows Search to search messages"

My Thunderbird Software Frequently locks up for no reason. I have Windows 10. How do I fix this? I have to wait 5 to 10 minutes for it to unlock and work normally. Re… (read more)

My Thunderbird Software Frequently locks up for no reason. I have Windows 10. How do I fix this? I have to wait 5 to 10 minutes for it to unlock and work normally. Rebooting helps. But this is very frustrating. I'm runneing Thunderbird version 45.

Asked by Kenneth Wray 5 years ago

Last reply by Wayne Mery 3 years ago

  • Solved
  • Archived

Thunderbird does not accept my verizon-yahoo password

My password is valid because I can access my email via the verizon-yahoo web. However, TB suddenly stopped accepting the password. I get the following error message: Se… (read more)

My password is valid because I can access my email via the verizon-yahoo web. However, TB suddenly stopped accepting the password. I get the following error message:

Sending of password for user jsaklas@verizon.net did not succeed. Mail server incoming.yahoo.verizon.net responded: Server error - Please try again later. OS: Windows10 Server is : POP Mail Server: incoming.yahoo.verizon.net Conn.Sec: SSL/TLS Auth meth: Normal password

There are NO saved passwords in the Saved Logins window in the Options - Security page.

Asked by jsaklas 1 year ago

Answered by sluchuck 1 year ago

  • Archived

duplicate folders that show nothing after importing profiles to a new Thunderbird

I followed all steps to copy Thunderbird profiles successfully to a new Thunderbird downloaded on a new computer. All email accounts, old settings, and folders (very larg… (read more)

I followed all steps to copy Thunderbird profiles successfully to a new Thunderbird downloaded on a new computer. All email accounts, old settings, and folders (very large, 16.9g) are all in the left pane after I launched the new Thunderbird.

However, many folders in Chinese characters are duplicate, and do not show anything inside the folders. I have transferred the profiles to a new computer many times in the past 10 years, and I have been always successful without any problem using the same method to transfer from one computer Thunderbird to a new computer Thunderbird. But, this is the first time I encounter this problem - duplicate folders than contain nothing inside. I first downloaded the latest version of Thunderbird (68.10). It happened. Then, I thought I should try an older version (60), which is my old computer using Thunderbird 6.0. But it has the same duplicate folders that contains nothing or do not show up anything inside.

I searched in the support articles and discussions on Thunderbird. I tried to delete all MSF files in the folders, which took a long time to do, and restarted the Thunderbird. But, it still does not work. I tried to delete the duplicate folders, in many ways, but it did not allow me to delete. When I click on any folder in Chinese characters, it just has no response, blank in the folders, and it shows no files previously saved. But, if I click on the folders in English, they are working, and all messages saved show up.

I need all those folders which I saved for over 20 years on my teaching and research position. I have been perplexed and frustrated as I have tried to remove and reinstall Thunderbird and transfer data over 10 times in the past few days, spent days by days on this task without finding a solution. I think the only way now is to find an expert who knows the Thunderbird well to help me. I am even willing and happy to pay the service and work provided by any Thunderbird expert, so I can resolve the problem to get these folders work. All folders and sub-folders inside contain a lot of messages.

The strange thing that has puzzled me is that all folders and sub-folders in English work fine, and has messages, but those folders and sub-folders in Chinese language are all duplicate and contain no message inside. Please see the pictures attached for your reference. Can anyone kindly help me? Please do email me and alert me when someone would kindly offer help, and email me: sguo@sfsu.edu Thanks very much!

Asked by sguo 1 year ago

Last reply by sguo 1 year ago

  • Archived

EVERYTHING is too small in Thunderbird. How do I increase the font size of everything!

It's ridiculous that Thunderbird requires an "add on" download to enable making the font size larger on EVERYTHING in the Thunderbird email program. What is Thunderbird … (read more)

It's ridiculous that Thunderbird requires an "add on" download to enable making the font size larger on EVERYTHING in the Thunderbird email program. What is Thunderbird thinking making everything so small you can barely see it?!

There has got to be a better way!!!

Please increase the size of the fonts on your program. (I know I can change the fonts and type style on outgoing emails. That's not the problem I want EVERYTHING LARGER! I want to see what I type in a message the same as my recipient will read it!

Asked by HDrought 7 years ago

Last reply by Zenos 6 years ago

  • Archived

all of my folders have disappeared from the folder pane, I don;t know how to get them back.

I am running 68.5.0, today all of the folders disappeared from the folder pane on the left of the screen. My husband was deleting the trash folder at the time. How do I r… (read more)

I am running 68.5.0, today all of the folders disappeared from the folder pane on the left of the screen. My husband was deleting the trash folder at the time. How do I restore all of our folders as they all relate to work

Asked by vertical 1 year ago

Last reply by Toad-Hall 1 year ago