Thunderbird mail account fails to log into Outlook.com sometimes.

I am running 4 email addresses (3 hotmail.com and 1 live.com) on TB 102.15.1 (64 bit) - Windows 10. About a month ago I upgraded TB was unable to send anything no matter … (read more)

I am running 4 email addresses (3 hotmail.com and 1 live.com) on TB 102.15.1 (64 bit) - Windows 10. About a month ago I upgraded TB was unable to send anything no matter what Server settings I used - tried every combination - so I downgraded back to Version 102 and everything went back to normal. About a week ago, one of my hotmail accounts started giving me a "fail to log in" message. The other accounts work fine. The "fail to log in" will go from 2 or 3 times to 15 to 20 times in about an hour or so but every time, sooner or later will work and then it will be fine for a few hours and then start again. I have had these accounts running on TB for well over 10 years with no problem and I have not changed anything in the Server settings or anywhere else. The account I am having the issue with has been running on TB since TB started with no problems until now. I assume that TB may be having some issues with the Outlook platform but I have not changed anything there either and I have no problem logging into hotmail.com directly. I have spent many hours combing the internet for hints to no avail - everything I have tried has either had no effect or screwed things up so I had to back track to where I started. Any ideas???

Asked by Ron 3 months ago

Last reply by Ron 4 days ago

Addressing an email from a mailing list stored in the Personal Address Book

Created several email mailing lists. Stored them in the Personal Address Book (PAB). I'm sorry, but Thunderbird doesn't seem to work like any other email client. How do… (read more)

Created several email mailing lists. Stored them in the Personal Address Book (PAB). I'm sorry, but Thunderbird doesn't seem to work like any other email client. How do I address an email using one of those mailing lists in the PAB. Tried typing the whole name of the mailing list in the To: field. Didn't work. I'm not entirely stupid but it doesn't make sense to me.

Asked by PathMan 2 weeks ago

Last reply by PathMan 2 days ago

Using multiple profiles not working in Thunderbird 115

Thunderbird 115 included in 24.04 LTS installation. My profiles are located on the SD card working well on other two laptops running ubuntu 22.04. Swap SD cards between … (read more)

Thunderbird 115 included in 24.04 LTS installation.

My profiles are located on the SD card working well on other two laptops running ubuntu 22.04. Swap SD cards between two laptops is my way of working with Thunderbird since 13.04.

After installation 24.04 LTS (and Thunderbird 115 included). Following the instruction for adding old profile to the new Thunderbird. Help->thunderbird information->about:profiles. Creating new profile. 1) Using the function CHOOSE FOLDER indicated the path to the profile /media/VB/AB49-E208/Thunderbird profile 2) The path to the folder shown by Thunderbird is different (and strange): /run/user/1000/doc/58235/Thunderbird

When looking into the directory tree the folder is empty (obviously). Thunderbird therefore cannot reach the profile located on SD card and doesn't work.

QUESTION: Is there any way to overwrite the profile folder path in Thunderbird 115 ?

Asked by vlaben 3 days ago

Last reply by vlaben 14 hours ago

Enter new password not showing up window to input new password

Hi, I have just setup a new Office 365 account in Thunderbird and when I try to send an Email from the account, I get the attached error message. When I click on "Enter… (read more)

Hi,

I have just setup a new Office 365 account in Thunderbird and when I try to send an Email from the account, I get the attached error message.

When I click on "Enter New Password", the window goes away for a moment and then pops up again. There is no chance for me to put in a new password.

I know that I need to use an app password when not using Outlook which I have generated in my Microsoft account settings.

I have tried to go to "Settings -> Privacy & Security -> Saved Passwords" and have deleted all Microsoft related saved passwords. When I access my Email account again, I get prompted via the web login of Microsoft (i.e. different from the attached error message) and the app password I generated doesn't work, only the general password for my account works.

I have restarted Thunderbird and updated to the latest version, but it made no difference. I have gotten it to work on another computer, but on my mac mini, it doesn't seem to work.

Before I remove the account completely and add it again, is there any way I can fix this as I don't want to download all the messages again?

Is this a known bug in Thunderbird?

If any developer is reading this, In order to reproduce, you would have to follow these steps:

- Setup a Office365 account using the regular password used to login to the O365 website. - When sending the first email, enter the same regular password -> the first time, the dialog to enter the will show up, but it will fail, because the app password wasn't used - Then try to send again, click on "Enter new password" -> no dialog to enter new password is coming up.

I am using Thunderbird 115.10.1 on MacOSX Sonoma 14.1.1

The settings I have used are: server name: outlook.office365.com port: 587 username: my full email address Auth Method: OAuth2 Security: STARTTLS

Thank you for reading this. Looking forward to a reply.

Dirk

Asked by dirkd 1 week ago

Last reply by dirkd 6 days ago

Strange - some folders open expanded but others do not and different each session!

I am running Supernova version 115.5.2 and have a strange situation (maybe it's normal) when opening it. If I have received any emails for any account in a previous sess… (read more)

I am running Supernova version 115.5.2 and have a strange situation (maybe it's normal) when opening it.

If I have received any emails for any account in a previous session, then when I open a new session, the folders for these accounts open expanded and other accounts that did not receive any emails, remain collapsed.

I know there are others who have various issues regarding all folders expanded or collapsed but in Thunderbird before Supernova, I always collapsed all my folders and opened a new session with everything collapsed.

So can anyone tell me how to set-up Supernova so that when I collapse all my folders at the end of a session, a new session will open with all the folders still collapsed?

Thanks.

Asked by Hawkeye58 5 months ago

Last reply by Hawkeye58 5 days ago

Supernova 115.11.0 (32-bit) freezes daily

I’m running Supernova 115.11.0 (32-bit) on a Windows 7 desktop (64-bit), and – from the beginning – it has been freezing at least once every 24 hours. The only way to “u… (read more)

I’m running Supernova 115.11.0 (32-bit) on a Windows 7 desktop (64-bit), and – from the beginning – it has been freezing at least once every 24 hours. The only way to “unfreeze” it is to use Task Manager to close Thunderbird, and then reboot it. No troubleshooting reports are ever shown.

Is this a wide-spread issue, that may be addressed in updates?

Asked by maberly2 4 days ago

Last reply by maberly2 3 days ago

attached jpg files are not displayed

This is basically the same issue as someone posted in https://support.mozilla.org/en-US/questions/1431097 I posted it there as the latest reply, but the thread is idle. S… (read more)

This is basically the same issue as someone posted in https://support.mozilla.org/en-US/questions/1431097 I posted it there as the latest reply, but the thread is idle. So- I am receiving regular emails with jpg attachments from IP security camera, sometimes jpg is displayed, sometimes not, at the same time using mobile phone email app or on my win10 pc other email app it shows just fine. Also strange that when I try to open the attachment with faststone image viewer- nothing happens at all, if I try to save the attachment, it is saved, but the size is 0 bytes, though in a message view it shows as 241 KB. I have tried solution from https://support.mozilla.org/en-US/questions/1404538 and no difference, seems like a bug. Today I noticed that not only jpg, but also pdf files sometimes have the same issue. Email provider is outlook.com

Asked by Tomas Seimys 5 months ago

Last reply by Tomas Seimys 1 day ago

Inbox within an inbox

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently. Looking further I notice that one of my accounts has 'INBOX' as on… (read more)

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently.

Looking further I notice that one of my accounts has 'INBOX' as one of its subfolders which is where the problem appears to stem from. When I look at that account in isolation (ie not in unified folders) I can still see the inbox as a subfolder.

The subfolder 'INBOX' appears to be a duplicate of the account's main inbox (it contains the same number of emails), which may account for the appearance of duplicates.

At a guess this is probably related to inadvertent moving of folders. I find that when trying to use the scroll bar (to scroll down the subfolder list), if the mouse strays slightly to the left it will pick up a subfolder and move it unintentionally. This can cause all sorts of problems with disappearing emails and the folder structures showing differently on different computers.

In this case the duplicate email problem only happens on my desktop. On my laptop I can still see a subfolder named 'INBOX' but it shows as empty and I don't see the duplicate emails in unified folders.

It would be really useful if Mozilla could introduce a 'confirm folder move' feature as that would eradicate inadvertent moves.

How do I resolve the apparent duplicate emails on my desktop? I am somewhat reticent to delete the subfolder 'INBOX' for fear of the potential consequences. . .

Asked by allan55 3 weeks ago

Last reply by allan55 1 day ago

Sync issues between apple iPhone mail app and thunderbird on computer

A few months ago If I deleted an email or moved it to another folder - on my apple app for any of the accounts that I also have on thunderbird The changes would sync… (read more)

A few months ago

If I deleted an email or moved it to another folder - on my apple app for any of the accounts that I also have on thunderbird

The changes would sync seamlessly - a few seconds after I deleted or moved an email on my apple iPhone mail app - on my laptop - thunderbird would show the same changes.

The same worked the other way if I deleted or moved an email on thunderbird on my laptop - my iPhone would show the changes in seconds.

However now if I do the same on my iPhone The changes do not show up at all.

BUT if I do the changes on my laptop - they will show on my iPhone. It just doesn’t work if I do the changes on my iPhone.

Is there a reason for this?

Asked by ds218 4 days ago

Last reply by ds218 2 days ago

Thunderbird 115.10.1 (64-bit) fails to send SMTP messages

Since Thunderbird was upgraded to 115.10.1 (64-bit), it now fails to send SMTP messages with the following error. Sending of the message failed. The message could not be… (read more)

Since Thunderbird was upgraded to 115.10.1 (64-bit), it now fails to send SMTP messages with the following error.

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) ***.mail.pairserver.com was lost in the middle of the transaction. Try again.

This affects all six(6) accounts in Thunderbird, all of them can receive and edit e-mail messages; however, all of them fail to send e-mail messages.

Prior versions of Thunderbird have worked with this configuration for many years.

Other e-mail clients such as Evolution do not have this issue and I have confirmed with my provider that Thunderbird is no longer sending e-mails.

Any thoughts on how to roll back Thunderbird until this issue is resolved?

Asked by mozilla414 2 days ago

Last reply by mozilla414 2 days ago

Sometimes a mail comes in, a notification sound is played - but no notification pops up (Thunderbird notification)

Sometimes a mail comes in, a notification sound is played - but no notification pops up (Thunderbird notification). How come? The mail comes in normally and arrives in … (read more)

Sometimes a mail comes in, a notification sound is played - but no notification pops up (Thunderbird notification).

How come?

The mail comes in normally and arrives in the inbox - it has no filter settings.


Thanks!

Asked by Yogev W 5 days ago

Last reply by Yogev W 5 days ago

All emails disappeared after the web server was changed

It is supposed that all emails (received & sent) are saved locally in Thunderbrid. I moved my hosting account from one provider to the other provider, I setup same em… (read more)

It is supposed that all emails (received & sent) are saved locally in Thunderbrid. I moved my hosting account from one provider to the other provider, I setup same email address as i had with the previous provider and also using in the Thunderbrid. I could still see all the emails but Thunderbird asked me for a new password. Things were ok up to this point but when i entered the new password, all of a sudden all the emails of that account disappeared. Surprisingly when i try to search something using search toolbox, Thunderbird shows me result from all the emails that are disappeared.

I believe emails are still there but disappeared due to some glitch & that need to be fixed in the code. Can anyone please provide me a work around or development can fix this bug & release a new version ?

Thanks Farhan

Asked by Farhan 1 week ago

Last reply by Farhan 6 days ago

Lost all sub folders beneath the folder Archives

Hello Thunderbird users! Today my father lost all the sub folders below the folder Archives. Doe anybody know how to get them back? I tried the following: Clicked o… (read more)

Hello Thunderbird users!

Today my father lost all the sub folders below the folder Archives. Doe anybody know how to get them back?

I tried the following:

The strange thing is I also don't see any .sbd or .msf files, with one of the names he mentions, under the directory Mail (in the profile directory). How can they suddenly disappear or be deleted?


If someone knows how to get the folders (with the e-mails) back, that would be very much appreciated!

Asked by j.verhoeckx 2 weeks ago

Last reply by j.verhoeckx 5 days ago

Advanced search

I want to search a local folder and all its subfolders using eg "Match all of the following" but I could not find how to get a search containing these modes. After over h… (read more)

I want to search a local folder and all its subfolders using eg "Match all of the following" but I could not find how to get a search containing these modes. After over half an hour I have found that the term I was looking for is "advanced search", available via a keyboard shortcut. I cannot possibly remember keyboard shortcuts, why do I have to log on to my Mozilla account just to find out how to do it? There should be a comprehensive user manual that I can download for looking up this sort of thing offline?

Asked by msturdy77 5 days ago

Last reply by msturdy77 1 day ago

wrong message content

Opened TB 115.11.0 (64 bit) this am A compact procedure started up. I am now left with a message whose subject is quite different from the content The next message has ju… (read more)

Opened TB 115.11.0 (64 bit) this am A compact procedure started up. I am now left with a message whose subject is quite different from the content The next message has just come through - apparently no problem, but the original error remains. See screenshot. Not sure what to do next!

Asked by bhague 5 days ago

Last reply by bhague 5 days ago

how to migrate my email from one Gmail account to another GMail account, specifying a date range

Hello Forum! My GMail account is approaching the 15GB limit and so I will need to migrate my email from one Gmail account to another, specifying a date range. range (i.e… (read more)

Hello Forum!

My GMail account is approaching the 15GB limit and so I will need to migrate my email from one Gmail account to another, specifying a date range. range (i.e., any email sent before June 2015). Can Thunderbird help me to do that? If so, what is the process I need to go through?

Thanks in advance to all who reply, Dan

Asked by bromberg 2 days ago

Last reply by bromberg 1 day ago

Renamed a folder and the is not showing now

I renamed a folder and now the folder is not showing. As the folders contains few emails and I want to those back, tried restarting the thunderbird many times. Let me kno… (read more)

I renamed a folder and now the folder is not showing. As the folders contains few emails and I want to those back, tried restarting the thunderbird many times. Let me know if faced the same before and found a solution for it.

Asked by vivedha_r 1 week ago

Last reply by vivedha_r 6 days ago

outgoing server smtp error

Please assist,I have 4 Email address with Thunderbird & regardsless of which email I use ti send a reply,it comes up with out going server SMTP error this all happene… (read more)

Please assist,I have 4 Email address with Thunderbird & regardsless of which email I use ti send a reply,it comes up with out going server SMTP error this all happened when I added a 4th Email address Thank you Darryl

Asked by smithassoc 3 days ago

Last reply by smithassoc 3 days ago

Thunderbird can't access email account with a '@' in the password

I changed the password for one of my gmail accounts and now Thunderbird can't access it. It kept asking for verification. When I realized the problem I changed out the '@… (read more)

I changed the password for one of my gmail accounts and now Thunderbird can't access it. It kept asking for verification. When I realized the problem I changed out the '@' but I can't change the password in Thunderbird. New emails are accessible in Gmail and Outlook but Thunderbird doesn't show then and nothing happens when I use 'get messages'. I need to delete the problem account to re-enter it, when I try to add the email address as a new account Thunderbird just says it already exists and does nothing.

Asked by tom.loewen.sk 1 week ago

Last reply by tom.loewen.sk 6 days ago