• Solved

Emails are not current and password does not work

When I open Thunderbird (Mozilla), my files are not current. In other words, the most recent emails, probably since the last time I used Thunderbird, in my file folders a… (read more)

When I open Thunderbird (Mozilla), my files are not current. In other words, the most recent emails, probably since the last time I used Thunderbird, in my file folders are missing. I have tried changing the server settings but I think they are correct. Please be patient with me, I am unfamiliar with all the terminology, etc. Also, when I first enter Thunderbird, it does not recognize my password. A window opens with the message "Login to server imap.postoffice.net with username john.fn@usa.net failed." That message also appears when I click on Get Messages. Thanks for any help.

Asked by john- 1 month ago

Answered by john- 1 week ago

High Processor Usage with Thunderbird 115 Window Closed (Mac OS 10.13.6)

This is a continuation of a problem I reported earlier... https://support.mozilla.org/en-US/questions/1442170 Updating to version 115.9 did not solve the problem. Today… (read more)

This is a continuation of a problem I reported earlier... https://support.mozilla.org/en-US/questions/1442170

Updating to version 115.9 did not solve the problem. Today I updated to 115.10.1 and the problem persists. Thunderbird is also recommending that I update to version 116, but I don't even see that listed on the Mozilla web page for the change logs.

Thunderbird 115.10.1, Mac OS 10.13.6, iMac 20-in Early 2008 model.

I can open Thunderbird and check mail in multiple accounts. If I close the Thunderbird window (but leave the app running), CPU usage will eventually jump up to more than 100%. It does not happen right away, but could take 10 minutes or so. Currently it is at 115% processor usage. If I open the Thunderbird window again, the processor usage drops to under 8%, then drops again to below 0.4%.

Asked by John Gilbert 1 month ago

Last reply by John Gilbert 3 weeks ago

File Storage Size and Location - Thunderbird using 36GB, gmail claims 6GB

HI, I have TBird 102.15.1 64Bit installed on several different PCs and laptops. On my main Laptop I checked the Roaming\Thunderbird folder properties and found the follow… (read more)

HI, I have TBird 102.15.1 64Bit installed on several different PCs and laptops. On my main Laptop I checked the Roaming\Thunderbird folder properties and found the following: Size on Disk: 35.8 GB Contains 253,172 files and 1,533 Folders. Is their anyway I can reduce the size? My TBird seems to be running slowly and occasionally stalls. I do not want to switch back to Outlook client program, I am not a Microsoft supporter. I do know I could move mail to local folders but would that mean I could only access them from one machine? Thanks.

Asked by P Brixey 3 weeks ago

Last reply by Wayne Mery 1 week ago

  • Solved

Some folders (e.g. '[Gmail]/All Mail on xxxxxx@gmail.com') cannot be compacted because there is not enough free disk space. Please delete some files and try again.

I get a message like this every time I start Thunderbird. The topic came up last year but the conclusion was along the lines of "...this problem will be fixed in version… (read more)

I get a message like this every time I start Thunderbird. The topic came up last year but the conclusion was along the lines of "...this problem will be fixed in version 128" but it was never clear whether or not the User followed Mozilla's support replies or what they had to do to clear the email message from Thunderbird. .....Well I'm running version 128.1.1esr and the problem still exists.

My questions:

1. What is Thunderbird trying to do? Compact individual email files? Compae from ct the whole Thunderbird Profiles folder?

2. Is the problem the size of the Profiles folder or the overall size of the hard drive the Profiles folder resides on? What is the Hard/solidstate drive is the maximum?

3. Is the problem related to the amount of Free Space left on the Hard/solidstate drive or is the issue the number of individual files?

4. Is the issue related to the number of Thunderbird files and/or folders OR is it related to the total number of files and/or folders on the hard drive?

5. Is there a limit to the number of sub-folder levels that Thunderbird can navigate?

Thank you.

Tom

Tom O'Brien TOBrienArchitect@gmail.com

Asked by TOBrienArchitect 1 month ago

Answered by david 1 month ago

Thunderbird gobbles up too much of my SSD space! 42GB

Thunderbird gobbles up too much of my SSD space! How can I prevent this from happening? I'm using Thunderbird 128.2.3esr (64-bit) Safari browser Version 18.0 (19619.1.2… (read more)

Thunderbird gobbles up too much of my SSD space!

How can I prevent this from happening?

I'm using Thunderbird 128.2.3esr (64-bit) Safari browser Version 18.0 (19619.1.26.111.10, 19619) Macbook Air M2 15" running OS 14.7

See attached screenshot

Asked by bittersweet47 1 month ago

Last reply by Wayne Mery 1 week ago

  • Solved

Thunderbird 128 freezes completely on launch even after reinstall

I was using Thunderbird for Windows 10 normally for many months. Recently, whenever I launch the app it immediately freezes, and I have to force quit the application. Rei… (read more)

I was using Thunderbird for Windows 10 normally for many months. Recently, whenever I launch the app it immediately freezes, and I have to force quit the application. Reinstalling the app does not fix the issue. I haven't tried deleting my profiles yet, but I would like to avoid that if possible.

Asked by gallium 1 month ago

Answered by honvmpri 1 month ago

  • Solved

unified f view not working for outlook

Hi, tbird 128.3.0 esr 64b w11p. A prob new to me. Only for MS outlook mail (aka office365 email, but no ofc365 on my laptop, just the email in tbird). -in unified folde… (read more)

Hi, tbird 128.3.0 esr 64b w11p. A prob new to me. Only for MS outlook mail (aka office365 email, but no ofc365 on my laptop, just the email in tbird). -in unified folder view, my MS mail acct (it still has the "hotmail.com" address, but works), is not present -- that's the problem. A workaround is that I can choose both "unified" and "all" views together -- but while the MS mail acct now appears in the folder pane at the top, as well as in its own "place" at the "accounts" area below, that MS mail acct not longer has its messages appearing in the "message list" pane. I have to go to MS Mail's own place below, in the folder pane (as stated above),to see its msgs. in msg pane.

 I could use the "all" view, but it's not as nice & I never have had to choose that before this prob.

- I did run "repair folder" for MS mail's own inbox (again, below, in its own place below, in folder pane, accts). And I restarted t-bird.No change in behavior, unified view does NOT list my hotmail emails.

I have used & am comfortable w/config ed, but only when I have the proper instructions you may post in your potential reply (I am not a coder).

Please advise, thank you.

Asked by linusr 3 weeks ago

Answered by david 3 weeks ago

128.3.1esr (64-bit) - the app constantly crashes @ nsMsgDatabase::ClearHdrCache when running but not actively in use ?

As the subject states: Since installing Thunderbird - 128.3.1esr (64-bit) - the app constantly crashes when running but not actively in use on Win11 Pro 23H222631.4317. C… (read more)

As the subject states: Since installing Thunderbird - 128.3.1esr (64-bit) - the app constantly crashes when running but not actively in use on Win11 Pro 23H222631.4317. Crashes do NOT appear to happen when using the app, tho it has crashed when removing duplicates from "local folders" top level, or conduction a "compress". Quite a few of my crash reports have been submitted.

Any ideas as to why?

Asked by CSF User 3 weeks ago

Last reply by CSF User 2 weeks ago

Blank screen after delete message

When i delete any message, TB get unresponsive. It couldn't show any other messages but shows blank screen when try any folder. All folders become clear with no any messa… (read more)

When i delete any message, TB get unresponsive. It couldn't show any other messages but shows blank screen when try any folder. All folders become clear with no any message inside.

I should restart the TB to be able to access again the folders and messages.

Can anyone support to fix ? or what could be the reason for this issue ?

Asked by A. Refaey 4 weeks ago

Last reply by christ1 3 weeks ago

Thunderbird 128.2.3esr freeze with 20 pop accounts

After a short while (2- 4 minutes), the program freezes and does not display emails. Is et because I have reach the storage limit for Thunderbird? I have 20 accounts wit… (read more)

After a short while (2- 4 minutes), the program freezes and does not display emails.

Is et because I have reach the storage limit for Thunderbird? I have 20 accounts with mails

Application Thunderbird Version 128.2.3esr Build-ID 20240920043836

Asked by joel47 1 month ago

Last reply by Wayne Mery 3 weeks ago

Search bar expansion

I would like to have my search bar in the all address book, and other address books, search for the city, state, zip code, or word that i have in the contact data. i can… (read more)

I would like to have my search bar in the all address book, and other address books, search for the city, state, zip code, or word that i have in the contact data. i can't put everything in the nickname space, which it will look up! Thank you

Asked by Bullish Bob Bagley 2 weeks ago

Last reply by sfhowes 2 weeks ago

Gmail Imap mailbox is huge!

Hi, One of my mailboxes has more than 40GB is on an IMAP server, and all thunderbird runs very slow because of it. I tried to clean this mailbox but it keeps downloadin… (read more)

Hi,

One of my mailboxes has more than 40GB is on an IMAP server, and all thunderbird runs very slow because of it. I tried to clean this mailbox but it keeps downloading deleted messages. Please help :(

Regards B

Asked by B G 1 month ago

Last reply by Wayne Mery 1 month ago

Version 128.2.2 Does not work with Office 365 Outlook

I have Thunderbird 128.2.2 installed on my desktop and 128.2.1 on my laptop. My laptop works fine with an Office 365 Outlook IMAP account and an Office 365 Outlook POP a… (read more)

I have Thunderbird 128.2.2 installed on my desktop and 128.2.1 on my laptop. My laptop works fine with an Office 365 Outlook IMAP account and an Office 365 Outlook POP account. My desktop with 128.2.2 indicates "Authentication failure while connecting to server".

I downgraded my desktop to 128.2.1 and it works fine.

I assume there is a new bug in 128.2.2 that causes the problem.

Asked by aiz1211 1 month ago

Last reply by Wayne Mery 1 month ago

Account Confusion

In the decade(s) I've used TB, I've had 3 accounts: 1) Tom Luce; 2) President Hurah; 3) hhecoordinator. I neve had the problem that has started in the last year (maybe) … (read more)

In the decade(s) I've used TB, I've had 3 accounts: 1) Tom Luce; 2) President Hurah; 3) hhecoordinator.

I neve had the problem that has started in the last year (maybe) after I got the Thunderbird revision(?) I will be in my <tomfluce@gmail.com> account and I send a message to a church address: <bfuu-sjc@googlegroups.com> and another address in the same church, <board@bfuu.org> These are multiple addresses for committees. Then I get "Delivery Status Notification (Failure)" back in my Acct.3 <hhecoordinator@gmail.com> saying that my email sent to these committees was not delivered because this account doesn't recognize or use the address perhaps because I don't have permission. Well my problem is that why Account #3 <hhecoordinator@gmail.com> is involved at all in my message through Acct. 1)<tomfluce@gmail.com> This has confused me thinking I should try again or I find the individual names of the address of the committees---lots of extra time. Any suggestions about how to separate completely these two accounts? Thanks for all Thunderbird has done for me for so many emails helping a program in Haiti for disenfranchised young people. Best wishe,

Tom Luce, [edited address and phone# from public community support forum]

Asked by TFLuce 1 week ago

Last reply by sfhowes 1 week ago

Thunderbird 128.x Breaks My UserChrome.css Tweaks for Message List and Folder List

Is there some way that I can nullify the format changes in the v128.x message list, compared to v115.x, so that my UserChrome.css tweaks that are functioning well in v115… (read more)

Is there some way that I can nullify the format changes in the v128.x message list, compared to v115.x, so that my UserChrome.css tweaks that are functioning well in v115.x are not broken? Perhaps there are some new Config flags that might be set? I hate to have to redo a bunch of carefully calibrated work.

Sample of v115.15.0 message list included; I uninstalled v128, so I can't easily show a sample of that.

Asked by Rick Gordon 1 month ago

Last reply by Toad-Hall 1 month ago

Why has thunderbird/comcast imap started to time out? CAUSE: antivirus

On our Windows computer Thunderbird has always had an issue where it would pop up a message saying "Could not connect to mail server imap.comcast.net, the connection was … (read more)

On our Windows computer Thunderbird has always had an issue where it would pop up a message saying "Could not connect to mail server imap.comcast.net, the connection was refused". A few hours or days would go by and Thunderbird and Comcast would talk to each other again. I finally had some time to try and debug this and (of course) I couldn't get the error to reproduce but instead I kept getting an imap timeout error. I captured the error message but it doesn't tell me why it's timing out or what to do about it.

P.S. Yes, I increased the timeout value from 100 to 300 and now it simply takes longer

Details: Windows 10 Home 22H2 Thunderbird 128.3.1esr

Error log: ImapClient.sys.mjs:887:18 19:23:29.582 mailnews.imap.4: NotifyBodysToDownload Array [] ImapClient.sys.mjs:1866:18 19:23:29.582 mailnews.imap.4: GetRunningUrl ImapClient.sys.mjs:1872:18 19:23:29.582 mailnews.imap.4: Done with status=0 ImapClient.sys.mjs:1851:18 19:23:29.583 mailnews.imap.4: C: 51 IDLE ImapClient.sys.mjs:962:20 19:23:29.583 mailnews.imap.4: Idling in imap://<email>@imap.comcast.net/Drafts ImapClient.sys.mjs:829:18 19:23:29.736 mailnews.imap.4: S: + idling

ImapClient.sys.mjs:887:18 19:23:29.820 mailnews.imap.5: Connecting to imap.comcast.net:993 ImapClient.sys.mjs:111:20 19:23:29.933 mailnews.imap.5: Connected ImapClient.sys.mjs:862:18 19:23:30.152 mailnews.imap.5: S: * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ AUTH=PLAIN AUTH=LOGIN AUTH=OAUTHBEARER AUTH=XOAUTH2] Dovecot ready.

ImapClient.sys.mjs:887:18 19:23:30.152 mailnews.imap.5: Possible auth methods: PLAIN,LOGIN ImapClient.sys.mjs:1067:18 19:23:30.152 mailnews.imap.5: C: 12 AUTHENTICATE PLAIN ImapClient.sys.mjs:962:20 19:23:30.237 mailnews.imap.5: S: +

ImapClient.sys.mjs:887:18 19:23:30.238 mailnews.imap.5: C: Logging suppressed (it probably contained auth information) ImapClient.sys.mjs:956:20 19:23:30.671 mailnews.imap.5: S: 12 OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE SNIPPET=FUZZY PREVIEW=FUZZY PREVIEW STATUS=SIZE SAVEDATE XDOVECOT LITERAL+ NOTIFY SPECIAL-USE QUOTA] Logged in

ImapClient.sys.mjs:887:18 19:23:30.671 mailnews.imap.5: C: 13 ID ("name" "Thunderbird" "version" "128.3.1") ImapClient.sys.mjs:962:20 19:23:30.820 mailnews.imap.5: S: * ID ("name" "Dovecot")

13 OK ID completed (0.001 + 0.000 secs).

ImapClient.sys.mjs:887:18 19:23:30.822 mailnews.imap.5: updateFolderStatus imap://<email>@imap.comcast.net/Sent ImapClient.sys.mjs:719:18 19:23:30.822 mailnews.imap.5: C: 14 STATUS "Sent" (UIDNEXT MESSAGES UNSEEN) ImapClient.sys.mjs:962:20 19:23:30.968 mailnews.imap.5: S: * STATUS Sent (MESSAGES 0 UIDNEXT 210410 UNSEEN 0)

14 OK Status completed (0.001 + 0.000 secs).

ImapClient.sys.mjs:887:18 19:23:30.969 mailnews.imap.5: Done with status=0 ImapClient.sys.mjs:1851:18 19:23:43.262 mailnews.imap.2: S: * OK Still here

2 ImapClient.sys.mjs:887:18 19:24:34.718 mailnews.imap.1: NetworkTimeoutError: a Network error occurred ImapClient.sys.mjs:914:18 19:24:35.805 mailnews.imap.0: NetworkTimeoutError: a Network error occurred ImapClient.sys.mjs:914:18 19:24:35.805 mailnews.imap.0: Done with status=2152398862 ImapClient.sys.mjs:1851:18 19:24:35.806 mailnews.imap.0: Connection closed. ImapClient.sys.mjs:944:18 19:24:37.349 mailnews.imap.1: Done with status=2152398862 ImapClient.sys.mjs:1851:18 19:24:37.349 mailnews.imap.1: Connection closed. ImapClient.sys.mjs:944:18 19:24:45.486 Unknown property ‘-moz-border-radius’. Declaration dropped. codemirror.css:244:22

Asked by gwstern 2 weeks ago

Last reply by Toad-Hall 3 days ago

How to reorganize Address Books in TB 115?

I want to declutter my list of address books (see attached screenshot) by copying (or moving) the contents of some of them so that their contents appear in a different ad… (read more)

I want to declutter my list of address books (see attached screenshot) by copying (or moving) the contents of some of them so that their contents appear in a different address book as "subfolders" (i.e., as a lists) nested within that address book. I can then hide the lists and delete the address books whose contents I copied. I've tried several ways to do this but have had no success. For example, I selected a set of contacts within one of the address books, then clicked on New List, typed a List Name, selected an address book where I wanted the contacts to go, and clicked OK. A new list was created within the selected address book but only the names and email addresses of those contacts appeared in the address book. I'd like all the info for the contacts to be copied to the selected address book.

Any ideas for how to do this?

Thanks for your help.

Asked by lbecker 3 days ago

Last reply by david 2 days ago

Businesses don't get Thunderbird emails

Personal emails exhibit no problem. When I send emails to corporations via Thunderbird they do not now receive them. If I re-send them via Gmail, they do. Seems to me the… (read more)

Personal emails exhibit no problem. When I send emails to corporations via Thunderbird they do not now receive them. If I re-send them via Gmail, they do. Seems to me there must be some new elements added to Thunderbird that triggers corporate system screening rejection.

Been a long time Thunderbird user. This situation has just recently developed.

Is there a fix on my end?

Mike Hutchinson

Asked by mhutch309 1 month ago

Last reply by mhutch309 1 month ago

Calendar "Item changed on Server" notices driving me crazy

I'm getting these notifications multiple times a day. It serves no useful purpose, there is no way to stop them, that I can see and no way to universally shut off this t… (read more)

I'm getting these notifications multiple times a day. It serves no useful purpose, there is no way to stop them, that I can see and no way to universally shut off this type of notification. Please help!

Asked by chunnel 1 month ago

Last reply by Wayne Mery 1 month ago

  • Solved

Outgoing server SMTP

I tried to send an email and got a message saying "The message could not be sent because connections to Outgoing server (SMTP) pop3.gmail,com failed. The server may be un… (read more)

I tried to send an email and got a message saying "The message could not be sent because connections to Outgoing server (SMTP) pop3.gmail,com failed. The server may be unavailable or is refusing SMTP connections. Please verify your Outgoing server(SMTP) are correct and try again". I checked and they seem right but I cannot even send an email from one account to the other. The same message appears and I don't believe anything has been changed, aside from adding another address, that I know of.

Asked by Justin Pentercost 1 month ago

Answered by Justin Pentercost 1 month ago