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Messages won't download on one email account since 115 update

Hi, I am a longtime Thunderbird user. I have 3 email accounts that I check via Thunderbird. I am having issues on just one of those accounts since the 115 Supernova u… (read more)

Hi,

I am a longtime Thunderbird user. I have 3 email accounts that I check via Thunderbird. I am having issues on just one of those accounts since the 115 Supernova update. I see the message "checking inbox for new messages" but they are not downloading. I have ATT email through Yahoo, and I can log into Yahoo Mail (webmail) and see the messages there ... they suddenly are just not downloading to Thunderbird.

I have tried:

compacting folders Thunderbird safe mode Windows safe mode with networking turning my antivirus off temporarily moving all emails in that account Inbox to a backup folder

I'm frustrated and need to download mail - can you please help me?! Thanks!

Asked by glindathegood 7 months ago

Last reply by Roland Tanglao 6 months ago

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How to restore a removed account in Thunderbird

Hello, I have recently changed my Host and in the process of trying to reconfigure my server details for my new mail account I accidentally removed my account, thereby lo… (read more)

Hello, I have recently changed my Host and in the process of trying to reconfigure my server details for my new mail account I accidentally removed my account, thereby losing all mails and folders including my customer database, which leaves me feeling bereft.

Looking at similar questions it seems that it is possible to restore the lost mails and folders but unfortunately I am not that savy with this stuff and find it all rather difficult and scary.

Are there any step by step instructions on how I can restore my account or simply get access to my lost mails and folders ?

Thank you very much for any assistance.

Ray

Asked by flynnboy 1 year ago

Answered by flynnboy 1 year ago

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Ver 91.4.1 was installed automatically and now my folders, all messages, contacts everything is gone!!!

When I tried to open my email this morning everything was gone!! No folders, no inbox, no contacts NOTHING. Then it started down loading messages from six years ago. What… (read more)

When I tried to open my email this morning everything was gone!! No folders, no inbox, no contacts NOTHING. Then it started down loading messages from six years ago. What is going on? As of right now I HAVE LOST EVERYTHING! HELP!!!!!

Asked by Travelingelk 2 years ago

Last reply by Toad-Hall 1 year ago

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Recently changed hosts and now I have TWO mailboxes in Thunderbird

Hi, I have just changed my hosting company. I reconfigured my server settings and now I have TWO mailboxes: ray@raysloan.com (this is the one I want!) and another ray@nil… (read more)

Hi, I have just changed my hosting company. I reconfigured my server settings and now I have TWO mailboxes: ray@raysloan.com (this is the one I want!) and another ray@nilgaut.o2switch.net All mails are going into the latter and this is NOT the one I want. If I look at 'settings' for raysloan.com at the top it says 'The following is a special account. There are no identities associated with it - account name ray@raysloan.com' !?

Please see the screen shots attached.

I am terrified of trying anything for fear of losing important mails. The last time something similar happened I lost all of my client information ! How can I get my primary mailbox back as my default mailbox and get rid of the ray@nilgaut.o2switch.net without losing mails ?

Thanks very much for any help.

Asked by flynnboy 1 year ago

Answered by flynnboy 1 year ago

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Thunderbird not asking for password, can't get mail

Tonight I accidentally mistyped my password upon starting Thunderbird, so I chose "enter new password" and retyped it correctly. But now it won't download my mail, and I… (read more)

Tonight I accidentally mistyped my password upon starting Thunderbird, so I chose "enter new password" and retyped it correctly. But now it won't download my mail, and I can't find any way to try entering the password again. (My password is not saved.) When I click "Get messages" the blue progress bar flickers at the bottom of the screen briefly but the Activity Manager remains blank. No mail is downloaded and there are no progress messages. There is also a small "null" note at bottom left, not sure whether that's related.

I have tried restarting Thunderbird several times, and restarting my computer entirely. No difference. I went into Settings / Privacy and Security and confirmed that there is no password saved. None of the settings have been changed. But I'm not getting an error message when I try to download mail, it's not doing anything at all (aside from the brief flicker of the progress bar).

I tried sending a test message and got the error "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.theworld.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." But none of my settings have changed. I can access my mail via web server so there isn't a problem with the ISP. But answering mail that way is really clumsy and time-consuming. I need my Thunderbird!

I am using Thunderbird 102.12.0 with Windows 10 Pro. I have been a happy Thunderbird user for many years (since 2015 I think) and have never encountered this problem before. I really hope you can tell me how to solve it, I am aware of several time-sensitive messages in my mailbox and I can't download anything. Thanks very much for your time!

Asked by elkatd 11 months ago

Answered by Toad-Hall 10 months ago

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I lost Everything! Accounts had to be reentered (Win7)

Yesterday my Thunderbird crashed I suppose. When I tried to open it I kept getting that the shortcut for thunderbird. exe have been chenged or moved. I couldn't find th… (read more)

Yesterday my Thunderbird crashed I suppose. When I tried to open it I kept getting that the shortcut for thunderbird. exe have been chenged or moved. I couldn't find thunderbird anywhere. So I downloaded again. Yesterday it worked fine had had all my emails, files and addressbooks. Today I try to open it and I got something that said I had to put in my name email password, basically like putting everything in. I did that for one email and I got my emails BUT I have no addressbook or files. I am at a loss. I am devastated because some of those file had things not only that I needed, but memories (like my father's last emails).

HELP! What do I do. Please understand that I am not a computer geek so please explain clearly, in a way I can maybe hopefully get my information back. I have used Thunderbird for years and this is the first time I have had a problem. Please help!

thank you.

Asked by celiat 1 year ago

Last reply by wpmc 1 year ago

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Need help restoring messages missing after profile creation/deletion

Last night I created a new profile in an attempt to fix a problem with downloading mail. (It turned out to be on the ISP's end.) Tonight I briefly opened two copies of … (read more)

Last night I created a new profile in an attempt to fix a problem with downloading mail. (It turned out to be on the ISP's end.) Tonight I briefly opened two copies of Thunderbird, one with the old/original profile and one with the new profile, to make sure the download would work. I was able to download my new mail to the original profile, so I moved last night's mail from the new inbox to my original inbox in the new profile, and then deleted the new profile since I don't need it. But now the past six months' worth of mail is missing from both my inbox and my sent folder! They both jump from June 13 to yesterday. I noticed it when I had the two copies open next to each other (those messages were missing in both copies), but thought maybe it was a merge problem and hoped they would be restored when I deleted the second profile. But they weren't. I absolutely did not delete all those messages and many of them are really important. Where did they go and how can I get them back? Help!!!

p.s. Sadly I haven't backed up in a while... :-(

Asked by elkatd 5 months ago

Answered by david 4 months ago

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Suddenly outgoing email stopped working - SMTP issue(s)

I've been using Thunderbird for many years with no problem. I'm now on v. 115.4.2 (64-bit). Suddenly, I can no longer send email. This is the message I get: Sending of t… (read more)

I've been using Thunderbird for many years with no problem. I'm now on v. 115.4.2 (64-bit). Suddenly, I can no longer send email. This is the message I get:

Sending of the message failed. An error occurred while sending mail. The mail server responded: <sy777@maine.rr.com> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again.

I contacted Spectrum and received their recommended settings. The only difference I have is that my Authentication is set to NONE and theirs to YES OR CHECKED

My incoming email works fine.

Please help!

Asked by sy777 6 months ago

Last reply by sy777 5 months ago

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From / To / CC are missing from the header display

Using Thunderbird 102.4.1 - have not upgraded for a few days and program was working fine. Switched on today and inbox was rebuilt - and then all the messages are there b… (read more)

Using Thunderbird 102.4.1 - have not upgraded for a few days and program was working fine. Switched on today and inbox was rebuilt - and then all the messages are there but the From / To / CC fields are all blank on the message pane. When I reply to a message all the information is available. The From/To/CC is also visible on the summary pane. Same issue on all messages in every folder. Tried to restart in troubleshooting mode with addons disabled but made no difference. I have Header Tools Lite addon - disabled that but does not fix the issue. On Windows 11 and everything was working fine until this morning.

Asked by shamit 1 year ago

Last reply by shamit 1 year ago

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Thunderbird 102.1.2 (32-bit) on WIN10

I just upgraded to version 102.1.2 and almost all is working fine. However, when I go to my Newsgroups I now need to enter Username and Password. I have checked the "U… (read more)

I just upgraded to version 102.1.2 and almost all is working fine. However, when I go to my Newsgroups I now need to enter Username and Password.

I have checked the "Use Password Manger to remember this password." It works for that time but then a few minutes later I need to do it all over again!!!

Then when I try to go to Tools>Options>Privacy & Security>Passwords the "Options" link does NOT exist!!!

In all the years of using Thunderbird this has never happened before on a Upgrade to a new version.

Is there a fix for this in another update or is there something I am missing??

Thanks,

Les

Asked by lrneidig 1 year ago

Answered by lrneidig 1 year ago

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mail folder mix-up

I have Win 10. Sometimes, when people send me emails they go right into the trash folder at the very top. I have so many duplicate folders I dunno what to do I will ad… (read more)

I have Win 10. Sometimes, when people send me emails they go right into the trash folder at the very top.

I have so many duplicate folders I dunno what to do

I will add a ss of what it looks like

Asked by hap 1 year ago

Last reply by Toad-Hall 1 year ago

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Grey/italic folder problem persists even after new installation and deletion of profile

Hello! I have the grey/italic problem that has been reported often here as well. I tried these solutions, but they didn't help: https://support.mozilla.org/en-US/question… (read more)

Hello! I have the grey/italic problem that has been reported often here as well. I tried these solutions, but they didn't help: https://support.mozilla.org/en-US/questions/1293067 https://support.mozilla.org/en-US/questions/1246828

I contacted the support of my email provider and he said that the problem is TB and not the IMAP server and I think he is right because logging in on the web the folder structure is fine and all messages are there.

so the final solutions was to reinstall TB. I did this first without deleting my user profile from the folder "roaming", but the problem persisted just the same way, and then I deleted the entire user profiles folder and the issue still exists. this means to me that this wasn't yet a clean new installation so that TB creates the folder structure completely new. To me It seems to me that TB is storing some information still on another location. Might this be?

So, how do I force TB to completely load from scratch the folder structure and it's content?

Best,

Wolfram

Asked by w.lange 1 year ago

Answered by w.lange 1 year ago

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Reply opens 10 or more reply windows but none are replying to the latest message from the person. [was Problems with update 115]

I have used Thunderbird for more than 15 years and have always liked the way it works and promote it to anyone needing an email client, but the latest version 115 Super N… (read more)

I have used Thunderbird for more than 15 years and have always liked the way it works and promote it to anyone needing an email client, but the latest version 115 Super Nova is terrible. I don't like the font or anything in the update. Now I just found a new problem. Since last update messages show all previous messages from same sender with current message at the bottom of list. I have looked for a way to change this but have not found anything. It used to work so good and now it sucks.

Asked by compconsult 6 months ago

Last reply by Wayne Mery 2 weeks ago

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Identifying addresses mailed to or received from for dead email accoumt in Thunderbird 59.2

Hi. First, I have more tech problems than I can shake a stick at and I m dealing with concussion and screens (monitors, cell phone, etc) aggravates and I don't track as w… (read more)

Hi. First, I have more tech problems than I can shake a stick at and I m dealing with concussion and screens (monitors, cell phone, etc) aggravates and I don't track as well online as usual, so I'm asking for help sooner than I would hoping y'all can break it down very smply for me. Thanks for reading.

Thunderbird v.59.2 on Windows Vista desktop. Yup, Vista :-) Cable provider died, so years of emails to addresses using isp-provided email addresses are in Thunderbird but can't use emails.

In short term got TMobile 5G wireless and it is hideous, beware! For now I use my cell as hotspot to get on internet on old desktop.

I'll list what I've tried in a sec, but here's my ultimate goal: I want to get AT&T fiber installed and hooked up on new desktop (Windows 11) and install latest thnder bird there and bring over old files. Before installing at&t I have to formally cancel with former cable provider (it's in an odd limbo). I've assumed it's better to cull all email addresses related to those email accounts before severing all ties.

What I tried: Followed this thread https://support.mozilla.org/en-US/questions/1255223

I can't upgrade to v60 with Vista. I modified advanced config and added strict config Boolean setting and set to false and added check compatibility 59.2 setting and set to false.

The email crawler add on still gives me not compatible error. I restarted Thunderbird and that didn't help, unfortunately.

What can I do?

Again, my two main concerns are 1) harvest email address on my dead email accounts so I can send notifications of my new email addresses and 2) prepare to move all Thunderbird stuff to new desktop once I have working wireless internet to facilitate.

Thank you for your patience with my explanation and any help you can provide.

Asked by eden5 8 months ago

Last reply by eden5 5 months ago

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Files and folders

I have been a Thunderbird user since 2004 and have been very satisfied with its performance. However yesterday something went wrong, at least i belief so. Yesterday, Oc… (read more)

I have been a Thunderbird user since 2004 and have been very satisfied with its performance. However yesterday something went wrong, at least i belief so.

Yesterday, October 5, 2022, i downloaded the Thunderbird update on Linux. After the automatic installation i lost all my files and folders. The accounts still exist and folders. I can view accounts and folders names in 'Go/Folders', but if i click the names nothing happens. How do I view my files or recover my files?

Thanks a lot in advance for your assistance Hans Schaap [email removed from public]

Asked by hans.schaap 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Deleting messages via Message Filters not always working

Using TB version 102.10.1. Been recently getting messages from three different senders that I wish to delete before they hit my inbox. I read the help article at https://… (read more)

Using TB version 102.10.1. Been recently getting messages from three different senders that I wish to delete before they hit my inbox. I read the help article at https://support.mozilla.org/en-US/kb/blocking-sender and followed the directions to set up a Block List filter, adding the senders to it. It seems to work automatically for two of the senders but not the other...I have to manually run the filter to make it work. Seems kinda pointless when, if it hits my inbox, I can just delete it anyway. Any ideas why it is still getting through the filter and how to fix it? See screenshots attached.

Asked by mike_the_wino 12 months ago

Last reply by mike_the_wino 11 months ago

  • Solved

thumder bird mail drafts folder

not sure if this is where i should be but i tried the Thunderbird help and got no answer. After the most recent Thunderbird up date and a Thunderbird install over e… (read more)

not sure if this is where i should be but i tried the Thunderbird help and got no answer. After the most recent Thunderbird up date and a Thunderbird install over existing one when i go to my drafts folder and click on any draft or save message in there i get a yellow bar at the bottom of the page that i have never seen before . Now i do not want recreate a new profile and lose all my contacts book marks add on etc. how do i remove that yellow bar in Thunderbird mail

Asked by Mary 3 weeks ago

Answered by david 3 weeks ago

Authentification mistake

Hallo, Ik gebruik 2 verschillende gmail-adressen in Thunderbird. Met het ene adres heb ik geen probleem, met het andere krijg ik steeds de melding "Authentificatiefout ti… (read more)

Hallo, Ik gebruik 2 verschillende gmail-adressen in Thunderbird. Met het ene adres heb ik geen probleem, met het andere krijg ik steeds de melding "Authentificatiefout tijdens het verbinden met server imap.gmail.com". De serverinstellingen in de accountinstellingen in beide adressen zijn identiek. Hoe los ik dit op? Bedankt voor uw reactie.

Asked by jjb.breed 5 months ago

Last reply by david 4 months ago