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Thunderbird not checking for new messages at startup.

Thunderbird not checking for new messages at startup is a minor nuisance and not critical. I use Thunderbird 68.10.0 in Linux Ubuntu. After reviewing the various suggesti… (read more)

Thunderbird not checking for new messages at startup is a minor nuisance and not critical. I use Thunderbird 68.10.0 in Linux Ubuntu. After reviewing the various suggestions in https://support.mozilla.org/bm/questions/1270066 the unexpected behavior still persists.

I'd like to humbly suggest that the various suggestions in https://support.mozilla.org/bm/questions/1270066 are all guesses on the perspective individual circumstances. After trying those suggestions, I might as well try stomping twice & doing a twirly (Now I'm being silly), but it would be guess work with no results.

What is needed is a clear understanding of the inner workings that causes this and to RECOGNIZE IT AS A BUG. It maybe a minor nuisance rather than a critical priority, but it seems that this symptom is widespread. It's a minor BUG.

Asked by joeTheUser 13 hours ago

Last reply by joeTheUser 6 hours ago

Cant send emails help

Application Basics Name Thunderbird Version 78.6.1 Build ID 20210107201950 Distribution ID Update Folder C:\ProgramData\Mozilla\updates\8216C80C92C4E828 Update His… (read more)

Application Basics Name Thunderbird Version 78.6.1 Build ID 20210107201950 Distribution ID Update Folder C:\ProgramData\Mozilla\updates\8216C80C92C4E828 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.6.1 OS Windows_NT 10.0 Application Binary C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe Profile Folder (Local drive) Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Launcher Process Enabled Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Profiles about:profiles Telemetry Data about:telemetry Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account4 (imap) imap.cox.net:465 SSL/TLS OAuth2 smtp.cox.net:995 SSL/TLS No authentication true Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Remote Processes Type Count Extensions Name Version Enabled ID Wikipedia (en) 1.0 true wikipedia@search.mozilla.org Security Software Type Name Antivirus McAfee VirusScan Antispyware Firewall McAfee Firewall Graphics Features Compositing Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom none WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. 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(adapter LUID: 000000000000be80) EGL_VERSION: 1.4 (ANGLE 2.1.0.6c72b64f910d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group 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Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 00000000 RAM 0 GPU #2 Active No RAM 0 Diagnostics AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend skia CMSOutputProfile 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Display0 1024x768@60Hz DisplayCount 1 ClearType Parameters Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log GPU_PROCESS unavailable by default: Multi-process mode is not enabled WEBRENDER opt-in by default: WebRender is an opt-in feature unavailable-no-gpu-process by runtime: GPU Process is disabled WEBRENDER_QUALIFIED blacklisted by env: No qualified hardware WEBRENDER_COMPOSITOR blacklisted by env: Blacklisted by gfxInfo unavailable by runtime: No DirectComposition usage WEBRENDER_ANGLE opt-in by default: WebRender ANGLE is an opt-in feature WEBRENDER_DCOMP_PRESENT opt-in by default: WebRender DirectComposition is an opt-in feature WEBGPU disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly Media Audio Backend wasapi Max Channels 2 Preferred Sample Rate 48000 Roundtrip latency (standard deviation) ... Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C821D&REV_1000\4&143ba258&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C821D&REV_1000\4&143ba258&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Line In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C821D&REV_1000\4&143ba258&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Line In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C821D&REV_1000\4&143ba258&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C821D&REV_1000\4&143ba258&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Stereo Mix (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C821D&REV_1000\4&143ba258&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Important Modified Preferences Name Value accessibility.lastLoadDate 1526434165 browser.cache.disk.amount_written 67206 browser.cache.disk.capacity 1048576 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.search.region US dom.max_chrome_script_run_time 0 extensions.lastAppVersion 78.6.1 font.internaluseonly.changed true font.name.monospace.el Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 gfx.crash-guard.d3d11layers.appVersion 78.6.1 gfx.crash-guard.d3d11layers.deviceID 0x22b1 gfx.crash-guard.d3d11layers.driverVersion 20.19.15.4963 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.wmfvpxvideo 2 gfx.crash-guard.wmfvpxvideo.appVersion 78.6.0 gfx.crash-guard.wmfvpxvideo.deviceID 0x22b1 gfx.crash-guard.wmfvpxvideo.driverVersion 20.19.15.4963 idle.lastDailyNotification 1611542341 layers.mlgpu.sanity-test-failed false media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed true network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1610959649 places.history.expiration.transient_current_max_pages 129989 privacy.purge_trackers.date_in_cookie_database 0 security.remote_settings.crlite_filters.checked 1611443815 security.remote_settings.intermediates.checked 1611443815 security.sandbox.content.tempDirSuffix {7bf8cedf-14ae-4f00-87e9-3e1b89050a74} security.sandbox.plugin.tempDirSuffix {92175aa9-8a45-4171-9a2b-59811b758e44} signon.importedFromSqlite true storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1609728417 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences Name Value dom.ipc.processCount.webIsolated 1 fission.autostart false Places Database Integrity Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used true Accessibility Instantiator Library Versions Expected minimum version Version in use NSPR 4.25.1 4.25.1 NSS 3.53.1 3.53.1 NSSSMIME 3.53.1 3.53.1 NSSSSL 3.53.1 3.53.1 NSSUTIL 3.53.1 3.53.1 Sandbox Content Process Sandbox Level 0 Effective Content Process Sandbox Level 1 Startup Cache Disk Cache Path C:\Users\Marie\AppData\Local\Thunderbird\Profiles\ehauu18f.default\startupCache\startupCache.4.little Ignore Disk Cache false Found Disk Cache on Init true Wrote to Disk Cache false Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-US"] App Locales ["en-US"] Regional Preferences ["en-US"] Default Locale "en-US" Operating System System Locales ["en-US"] Regional Preferences ["en-US"]

Asked by grafra102 13 hours ago

Last reply by sfhowes 8 hours ago

[CLIENTBUG] SELECT error on Yahoo! account

When I open Thunderbird I get the error message The current operation on 'Inbox' did not succeed. The mail server for account XXXXXX@yahoo.co.uk responded: [CLIENTBUG] SE… (read more)

When I open Thunderbird I get the error message The current operation on 'Inbox' did not succeed. The mail server for account XXXXXX@yahoo.co.uk responded: [CLIENTBUG] SELECT Command is not valid in this state and all the folders in the email account folder tree are missing (full address redacted for security)

If I close Thunderbird and reopening it, I get my account back perhaps 50-60% of the time. Other days I don't get it at all. It's luck of the draw whether shutting down Thunderbird gets me my emails back. Sometimes completely deleting the account and reinstalling it gets me access back, but the next time I use Thunderbird the error occurs again. Archived answers to this error from 2017 suggested removing the "@yahoo.co.uk" bit of the address from the user name field in the Server Settings section of set up but this does not work.

Running Thunderbird 78.6.1 (32-bit) on a Windows 8.1 laptop.

Cheers in advance

Asked by Cardinal Fang 11 hours ago

Thunderbird will not open or save large attachments

I have spent days looking for a solution to this problem and failing. When I receive a large attachment (eg a video of around 15 MB) I can't open it: usually, the error m… (read more)

I have spent days looking for a solution to this problem and failing.

When I receive a large attachment (eg a video of around 15 MB) I can't open it: usually, the error message says the file type is unsupported, the file extension is incorrect, or the file is corrupt. If I save it via Save As, the saved version is only tiny - typically 27 bytes.

I have followed various pieces of advice such as changing 'chunk' settings in Config Editor, but all to no avail.

It's a TB problem (I'm using TB 78.6.1 32-bit) because the same attachment will open and save in MS Outlook on the same machine without fuss, and the same version of TB on another Windows 10 machine produces the same problem. Also, I can download the attachment as a zip file from the server via webmail and on extraction it opens and saves perfectly.

Is there some tweak I'm missing, please?

Asked by JonathanC 12 hours ago

New folders are not being displayed until thunderbird restart - no way to refresh them

Hi - when I create a new folder they are not imediatly displayed in the folder list. There are some older posts from 2014/15 about this but non of the sugestions work. Th… (read more)

Hi - when I create a new folder they are not imediatly displayed in the folder list. There are some older posts from 2014/15 about this but non of the sugestions work. The only option is a restart of thunderbird which is so problematic I would rather move to a new email client if this is not fixed. this is happening in both my hotmail account and my yahoo account so pop/smtp and outlook exchange protocols. Thanks Dave...

Asked by dave_c_v 3 days ago

Last reply by dave_c_v 13 hours ago

Thunderbird, numbered list in combination with ident

Hi, In Thunderbird, if you use a numbered list with text indentation to indicate subnumbers, the result is not correct. 1. Verbeterpunten: kijk nog even bij het verslag v… (read more)

Hi, In Thunderbird, if you use a numbered list with text indentation to indicate subnumbers, the result is not correct.

1. Verbeterpunten: kijk nog even bij het verslag van 27 januari 2020 wat ook bla....... 2. De wedstrijddatums:

       1. Laaxum:
       2. Oudega
       3. Stavoren
       4. Hindeloopen

5. Test1 6. Test2 at the beginning of line "1. Laaxum" I did a ident and Thunderbird starts that line with number 1. That is correct But when I ident back after "4 Hindeloopen" it would be normal that the line "Test1" continue's with 3 and not with 5. When jou double click on a line with a number 'list properties' is opened. But it is not possible to change the number. Is there a possibility to change de line numbers ore is it a bug?

Asked by m.vdsluis 14 hours ago

Global search feature in Thunderbird only returning SENT messages when clicking through

When I enter a term in the search box (aka ctrl+K), then press ENTER, I get the expected list of hits, but when I click on any of those headings to see the actual message… (read more)

When I enter a term in the search box (aka ctrl+K), then press ENTER, I get the expected list of hits, but when I click on any of those headings to see the actual message in a new window, I don't get the message; instead I get a related SENT message of mine. In fact the entire list of messages revealed in the pane above are all SENT messages. How can I expand the message whose heading I clicked on following the search?

Thought I'd check here before filing a bug report.

Thanks.

Dave

Asked by Dave 16 hours ago

Last reply by sfhowes 15 hours ago

  • Solved

lost of my contacts

Hi, My E-mail accounts are hosted by Webhostinghub. After years of right work with thunderbird, for some months Thunderbird asked me too frequently to insert my passwords… (read more)

Hi, My E-mail accounts are hosted by Webhostinghub. After years of right work with thunderbird, for some months Thunderbird asked me too frequently to insert my passwords on my mailboxes abd aswered it could not get them form my host etc... Support at Webhostinghub told me to unsinstall Beta version and install the 78 one, what I did. I have lost all my adresses. Maybe they are on my hard disk, somewhere on "thunderbird" throug "app data", but I cant find them at this moment, when I could, they were in an unusual format. Have I to come back to Beta version How ? Thanks. Rgds.

Asked by jpdg Besson 1 day ago

Answered by sfhowes 1 day ago

Thunderbird starts to load and then hangs.

For a couple of weeks Tbird has been acting strangely: - all past and completed tasks would show up as uncompleted, going back several years - my calendar would be empty … (read more)

For a couple of weeks Tbird has been acting strangely: - all past and completed tasks would show up as uncompleted, going back several years - my calendar would be empty - but email would still work.

For the last five days, when Tbird starts, I get a message "Building Summary file for inbox". The progress bar never completes, and then I get a message that Thunderbird is not responding.

I have done some research and tried the following with no improvement: - Rebooted pc in safe mode with networking. Tried to start Tbird. Problem remained - Booted pc normally and turned off McAfee software. Tried to start Tbird. Problem remained.

Note: I cannot check which version of Tbird I am running, but I believe I have the most recent version as I always update when notified that a new version is available.

Any help will be appreciated.

Asked by alfisher 16 hours ago

another operation in progress??

TB 78.6.1 Mac OS 10.11.6. I regularly get situations where TB says "The folder *** cannot be compacted because another operation is in progress. Please try again later." … (read more)

TB 78.6.1 Mac OS 10.11.6. I regularly get situations where TB says "The folder *** cannot be compacted because another operation is in progress. Please try again later." I press "OK", and it says the same thing for another folder. And another. And another. On and on. The only way I can get out of it is by quitting and restarting TB.

I have several accounts. Two POP and one IMAP.

What's going on? This is pretty annoying and also pretty silly. As far as I know, I don't have any other operations going on.

Asked by danll 1 day ago

Last reply by Stans 17 hours ago

  • Solved

Thunderbird (latest) smtp timeout large emails

I run a mail server here (VPOP3 as it happens). I have recently changed the HW it runs on to a Win 10 (yeuch!) NUK. All mail works fine except when I try sending emails t… (read more)

I run a mail server here (VPOP3 as it happens). I have recently changed the HW it runs on to a Win 10 (yeuch!) NUK. All mail works fine except when I try sending emails through it from Thunderbird (latest - 78.6.1 (32-bit)) from a Win 7 (64 bit ) PC. Simple emails or ones with small attachments go fine but over about 200k they timeout. My suspicion is that Micro$oft's Antimalware service is hogging too much of the CPU on the mail sever PC and the send is timing out part way through. I have throttled it back as much as poss with the powershell cmd:- Set-MpPreference -ScanAvgCPULoadFactor and it has improved it in as much as I have increased the size of the file that can be sent. Is there a timeout in Thunderbird I can increase so attacking it from the both ends? I have looked (desperately) for the old advance config but it seems to have disappeared. Any help or suggestions gratefully appreciated. I know I _can_ uninstall the anti-malware but would rather not.

Asked by peter441 1 day ago

Answered by peter441 20 hours ago

TB 78.6.1 update

Running Win 10. TB updated last Friday, 22/01/2021. Worked fine prior. Now can't send messages or see the content of the Personal or Collected address files. The profile … (read more)

Running Win 10.

TB updated last Friday, 22/01/2021. Worked fine prior. Now can't send messages or see the content of the Personal or Collected address files. The profile is now named "****.default-release" and the abook.sqlite and history.sqlite are in place and large enough to contain the address data. The old profile "****.default" now only contains one entry which is "times.json". Another PC running same OS and TB retained what appears to be all the old files in the replaced profile

I've tried starting TB in safe mode, no difference.

I'm not getting any pop-up error messages.

Does anybody have any suggestions please?

Asked by kevanc_jones1 20 hours ago

Slow startup

After ver 78 update Thunderbird takes 15-20 seconds before anything happens. No indication of any kind after clicking icon untill it finally opens. Then it appears to wor… (read more)

After ver 78 update Thunderbird takes 15-20 seconds before anything happens. No indication of any kind after clicking icon untill it finally opens. Then it appears to work ok. Same problem on 2 Windows 10 laptops. Thanks for any help.

Asked by khaats 1 day ago

Last reply by khaats 22 hours ago

Thunderbird not responding on start-up

Hi, I have Thunderbird, 78.6.1. For over a week now when I launch it, it just hangs and then turns not-responding. I have to end task via task manager. I have tried havi… (read more)

Hi, I have Thunderbird, 78.6.1. For over a week now when I launch it, it just hangs and then turns not-responding. I have to end task via task manager.

I have tried having the computer in safe mode and opening Thunderbird in safe mode. Same problem.

Someone please help as I have lots of "tasks" scheduled on there that at minimum would like not to lose if I have to go back to a previous version or uninstall.

Thank you!

Asked by greenhills12345 2 days ago

Last reply by greenhills12345 1 day ago

'The file name is not valid' when trying to save an attachment from an e-mail.

Hi guys, I've been having an issue for a couple weeks where whenever I try to save a received attachment to my machine, it will show an error message stating 'The file na… (read more)

Hi guys,

I've been having an issue for a couple weeks where whenever I try to save a received attachment to my machine, it will show an error message stating 'The file name is not valid', even within allowed characters for Windows.

I'm on Thunderbird 85.0b3 (Windows), and not running any add-ons.

I've tried for ex. restarting Thunderbird as an Administrator to fix potential permission issues, but to no avail.

Any help would be greatly appreciated!

Asked by Tyrasuki 1 day ago

TB 78.6.1 running on OSX 10.14 won't connect to email server

Hello Support Forum, I'm running TB 78.6.1 on a Mac with OS Mojave 10.14. All was well until the other day when I started getting a message "Could not connect to server.… (read more)

Hello Support Forum, I'm running TB 78.6.1 on a Mac with OS Mojave 10.14. All was well until the other day when I started getting a message "Could not connect to server. Connection refused." I use a small provider and have contacted them, checked my IMAP and SMTP settings and they were as they should be. Any ideas how I can fix this? I can still get by email via the web, but Thunderbird is much better! Thanks in advance, Marcy

Asked by marcyr 1 day ago

Problem with TASKS List after 78.6.1 update

Hello, Since upgrading to 78.6.1 yesterday, my TASKS list that displays alongside my Calendar is listing all my tasks going back to when they were first created. I have g… (read more)

Hello,

Since upgrading to 78.6.1 yesterday, my TASKS list that displays alongside my Calendar is listing all my tasks going back to when they were first created. I have gone through all of them 3 times now, ticking all the boxes to clear them off the Task list but when I restart Thunderbird they are all showing in the Tasks list again. I've tried double-clicking on an entry and then 'Edit All Occurrences', made changes and then saved again, but they all just keep reappearing in the Tasks List as if they haven't been completed??

Asked by bgaynham 1 week ago

Last reply by bgaynham 1 day ago

Not able to connect to Libero Mail mail provider (I use it for many years and today everything is stuck)

Hi all I got a email provider called Libero email with the following addresses. I set everything correct and I also tried to re-create the account but no way to finish t… (read more)

Hi all I got a email provider called Libero email with the following addresses. I set everything correct and I also tried to re-create the account but no way to finish the creation process. The error is not correct because with same login user/pwd I can enter directly on the web email site . See attachments:

IMAP – Server: imapmail.libero.it – Port: 993 con SSL POP: – Server: popmail.libero.it – Porta: 995 con SSL SMTP (con SSL): – Server: smtp.libero.it (selezionando la richiesta di autenticazione) – Porta: 465 con SSL

See video : https://youtu.be/HtwbQYXDMvk

Asked by giovannino57 1 month ago

Last reply by giovannino57 1 day ago

Thunderbird deleting message

When I opened Thunderbird today I noticed that there were a lot of my emails not there. I looked in the activity manager and found the document attached to this. I don'… (read more)

When I opened Thunderbird today I noticed that there were a lot of my emails not there. I looked in the activity manager and found the document attached to this. I don't understand why TB would just out of the blue index the messages and then delete them? Also how can I get them back?

Asked by powedw 2 days ago

Last reply by powedw 2 days ago

I am trying to go back to using Mozilla Thunderbird as my email program but I can't get it to accept my user name and password.

I am trying to go back to using Mozilla Thunderbird as my email program. I can't remember my user name or password. I have all my contacts on it so would like to get ba… (read more)

I am trying to go back to using Mozilla Thunderbird as my email program. I can't remember my user name or password. I have all my contacts on it so would like to get back to it. Seems my incoming server already exists. Don't know how to fix it. I hope some brilliant person can help me.

Asked by stroud 2 days ago

Last reply by Matt 2 days ago