Thunderbird Support Forum

I've been using Thunderbird for years and have never had this problem. Since the upgrade today, after I run Thunderbird once and close it I can no longer start it up again. I have to reboot or use Task Manager to kill it in order to run it. This is on Windows 11. Please help - not an acceptable workaround for long. Optionally, how do I downgrade to previous version? I should know better than allow automatic upgrades.

Adding a couple images below, when it has started successfully it shows as one of the Apps in Task Manager. When I close it, Thunderbird drops into the Background Processes but doesn't end. I have to kill it here in order to start it again.

Running 115.5.0 and want to export my contact list to be able to use it in a spreadsheet. The export function in the Tools dropdown only allows for export of "accounts, messages, address books and settings to a ZIP file." What happened to the ability to export just the address book separately to a csv file? Please help. Thank you.

The ability to change font size is disabled. I lost my User profile on my PC, and I am starting from scratch with all settings. My custom folders are still there, but I have had to recreate message filter rules, and I can't get the font large enough to read.

Note: When I click on the image I provide below, it makes it look like my font size is huge. It is not.

'Hola, I still have message ID & user agent & X account key in the header of my emails, along with the date. I NEVER had them before; I don't need them. How do I get rid of them?

I changed my Xfinity password on Xfinity website. Now I get error message on Thunderbird.saying my imap password is wrong. How can I change my imap and outgoing email passwords to match xfinity password.

Ever since the last "upgrade" which is terrible I get my emails in threads. Does anyone know how to get rid of the stupid threaded messages? I've tried everything. All I want is emails to be listed in the order I received them. I DO NOT WANT THREADS

I want to single space my out going messages. I changed the paragraph setting from body text to paragraph format, this temporarily fixed it but it went back to double spacing

On opening Tbird I have started getting a Google pop up asking me to sign in to Google to continue to Tbird. This is just annoying as I can access all my email accounts without signing in to Google. I just have to close the annoying pop up every time I open Tbird. How can I stop this happening?

Since the big update I cannot read my messages in the message window without scrolling as I read each line. The message window is so small that I can only see about four lines of text at a time. I can't get the messages to open in a new window unless I click on them and choose "open in new window" even after setting them to open in a new window on their own.

The last update fixed the font on everything from being too big in spite of settings so now I can read a little more at a time. It's still very frustrating having to scroll constantly.

05.01.2024 Betrifft Ticket 126307

Hello Magda, Thanks for the answer to my error message I wrote to you yesterday about a problem with the Thunderbird program. I don't want to repeat everything I've written, but I would really like to get someone who knows Thunderbird to provide an answer to solve my problem; Otherwise, I will delete the app on all of our computers in the company. (We work on 3 Windows computers and 2 Mac devices.) The error occurs on the Windows devices. I ask you not to refer me to any forum again; I didn't have a good experience there. The colleague needs the email program; Unfortunately, you cannot send or receive emails. The installation of Thunderbird has always been flawless, but for about 3 weeks now the window asking you to enter the password has appeared again and again. However, if you enter it correctly, an error message appears.

Thanks for your help Best regards Rolf Ziebolz

My request follows in German here

Danke für die Antwort auf meine Fehlermeldung Ich habe Sie gestern angeschrieben wegen eine Problems im Programm Thunderbird. Ich möchte nicht alles wiederholen, was ich geschrieben habe, aber ich möchte sehr gerne erreichen, dass jemand, der Thunderbird kennt, eine Antwort gibt, damit mein Problem gelöst wird; ansonsten werde ich die App auf allen unseren Rechnern in der Firma löschen. (Wir arbeiten an 3 Windows-Rechnern und an 2 Mac-Geräten.) Der Fehler tritt bei den Windows-Geräten auf. Ich bitte Sie, mich nicht wieder an irgendein Forum zu verweisen; da habe ich keine gute Erfahrungen gemacht. Die Kollegin und die Kollegen brauchen das E-Mail-Programm; leider können sie keine Mails senden und auch nicht empfangen. Die Installation von Thunderbird war immer einwandfrei, nun erscheint seit ca. 3 Wochen immer wieder das Fenster mit der Aufforderung, das Passwort einzugeben. Wenn man es richtig eingibt, erscheint aber eine Fehlermeldung.

Ich bedanke mich für Ihre Hilfe Mit freundlichen Grüßen Rolf Ziebolz

Previous versions of TB did not chain or link replied messages to the original and were received as separate messages. So if I have a reply to a message it comes in in TB as a new received message. Now however it is linked to the original so there are "sub messages" linked under the original. How can I change that TB behavior back to the single message only? Replies get buried under multiple layers of linked messages which is often an issue even seeing a new one come in.

Tnx for anyone who may provide guidance. Searching the TB forums has not provided an answer.

Bruce Miller

I have had a Thunderbird email program for several years. Recently, when I send an email a copy of it is not saved in the "Sent" folder. My emails are received by reciepents. How do I fix the problem?

There is an email account profile on my Thunderbird email program and I simply cannot get rid of it. I have tried everything including running the program as an administrator and nothing works. None of the instructions to remove an email account anywhere on this forum works. When I go into the account settings, there absolutely no selection for me to remove a particular email account/profile from Thunderbird. I have removed Thunderbird, wiped out all traces and profiles for Thunderbird, reinstalled Thunderbird and this particular account keeps coming back. I bought a new computer, installed Thunderbird on that, and this particular email account suddenly appears on the new installation on a new computer. I can't get rid of it. I brought both computers to a technician and they scanned for viruses, trojans, etc., etc., etc., and there is nothing there, but this email address account keeps coming back on any computer I have installed Thunderbird, including new computers that are new out of the box. The email account I want to remove is clogged with spam and tying up my internet connection and the ISP (Charter Communications) will not help me by eliminating this particular email account. I have followed multiple instructions I have found on this forum about how to remove an unwanted email account from Thunderbird and not a single one works because the selection to do this does not exist in Thunderbird. All I get is asked for a password for the email address that the ISP says doesn't exist, but it is being flooded with hundreds of thousands of emails that get sent to this email address in my Thunderbird program. Every time I run Thunderbird, it locks into this particular account and downloads emails until my hard drive is full and crashes. Is there a way to get rid of this email account on Thunderbird or do I just remove the whole program from my computer and use something else?

Emails won't send on Thunderbird. I get this message: "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtpauth.earthlink.net timed out. Try again." My outgoing server is: Description: EarthLink Server Name: smtpauth.earthlink.net Port: 587 User Name: kenndixi@earthlink.net Authentication method: Normal password Connection Security: STARTTLS

up until a few months ago, Thunderbird opened jpg/jpeg images inline, that is in the message window. Instead I get an empty white box where the image SHOULD have displayed. The only option now available appears to open the attached image with PHOTOS which takes longer as Thunderbird has to call photos to load the image. Also it takes longer to actually display the image. So what happened?

My current work-around to this issue is to drag/drop the attached image to my photo editor which loads rather quickly. Much faster than photos.

Your instructions for unthreading do not work. The commands you suggest do not appear in my "View" folder. And I do not want to unthreads many dozens of folders manually.

Please provide guidance on how to fix this, or I will have to abandon Thunderbird (which I have used loyally for many years) or work via the Gmail platform (ugh).

Mike

After decades of using Thunderbird it has amassed contacts. Even for my own contact it saves a contact like "lynn@szetosolutions". incomplete email addresses, or associated with DMV...just for my own email it has saved 7 versions and or affiliations. I want to clean up and remove the excess, inaccurate email addresses that keep auto filling my emails and reduce the constant annoyance. Can someone help me? I'm so grateful for any help.