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Unintended upgrade to TB 78 results in lost mail, address book, local folders

Three long days ago I rebooted my computer (Linux Mint 20 Cinnamon) and opened Thunderbird. Instead of my usual mail accounts (an IMAP and 3 pop) appearing as usual, I w… (read more)

Three long days ago I rebooted my computer (Linux Mint 20 Cinnamon) and opened Thunderbird.

Instead of my usual mail accounts (an IMAP and 3 pop) appearing as usual, I was prompted to set up a new profile, and enter my account details. I tried this repeatedly. I had been unaware that TB78 was a major release and had taken the default option to upgrade the software.

I then opened my old default profile folder under ~/.thunderbird and found it virtually devoid of files/data. At this point I thought I had a filesystem issue with lost data. I set about an emergency backup of all my data, and while this was running noticed that my mail was no longer under .thunderbird but under ~/.cinnamon/.thunderbird. (This might explain why TB78 was not finding it, but begs the question why or when it had moved).

Mightily cheered that I do not have a broken filesystem, and all the data, I moved a copy of the backed up profile file to another computer where TB is at 68.10, and opened it. Instead of showing me my mail, it said (in effect) that my profile file had been partially upgraded by TB78, and was no longer compatible. I don't have a recent enough backup to restore it to it's preupgrade state.

How should I proceed from here?

Surely, before making major changes to data structures etc. a clear and loud warning should be given before any changes are made?

How should I recover from this situation and retrieve my mail? I use it extensively as a backup to important correspondence

Asked by john_walker45 3 hours ago

Last reply by john_walker45 2 hours ago

Opening old email file in Mac Mail (or Tbird)

Hi, helpers! I'm running Tbird 78.8.1 on a new, up-to-date Mac running the latest Big Sur. I had to wipe my previous computer (long story) and I was careful to export the… (read more)

Hi, helpers! I'm running Tbird 78.8.1 on a new, up-to-date Mac running the latest Big Sur.

I had to wipe my previous computer (long story) and I was careful to export the file containing my old Tbird emails to Dropbox. On the new Mac, I'm using Mac Mail.

I'd like to: 1. import those emails to Mac Mail, OR - if that turns out to be impossible, 2. import them into Tbird on this new computer.

To save the emails before I wiped the old computer, I looked up the instructions and exported the email archive from my profile. The file is named "ymm1vh1i.default". From there I can drill down to: /data reporting/archived/ to two folders, labeled 2021-02, and 2021-03. The first of those contains 27 files; the second, 5 files. All those files end in .jsonlz4. They can't be opened by anything on the Mac.

Can I retrieve those files with either Mac or Thunderbird? And - gawd, I hope the answer isn't "yes" - does this mean there are only 32 saved emails, total?

Thanks so much!

Asked by EternalNewbie 2 months ago

Last reply by EternalNewbie 15 hours ago

Updating Thunderbird disaster!

Last night, could receive but not send emails, so updated Thunderbird, whereupon lost all my emails and associated data including address book. Lost. Can you restore or a… (read more)

Last night, could receive but not send emails, so updated Thunderbird, whereupon lost all my emails and associated data including address book. Lost. Can you restore or assist? - Kevin

Asked by kevin153 5 days ago

Migrate and update 52.9.1 from Win7 to Win10

Currently I am running Thunderbird 52.9.1 on Windows 7, without add-ons, extensions, or Lightning. I'm setting up a new Win10 PC. I figure it's time to update Thunderbird… (read more)

Currently I am running Thunderbird 52.9.1 on Windows 7, without add-ons, extensions, or Lightning.

I'm setting up a new Win10 PC. I figure it's time to update Thunderbird to a more current version on the new PC.

What is generally considered to be the best and most stable recent version?

I have read the process on how to update from older previous versions that goes like this:

Backup your profile. Then install and run each of the following versions for your OS and language which you will find at http://archive.mozilla.org/pub/thunderbird/releases/ 5.0 for example http://archive.mozilla.org/pub/thunderbird/releases/5.0/win32/en-US/

12.0.1 (15.0.1 skip) 17.0.8 24.8.0 (38.0.8 skip) 45.8.0 52.9.1

Then do Help > About until you get to version 68. Stay on version 68 until you get prompted to update to version 78.

Since I already am at 52.9.1 on Win7 I assume I should:

- backup my 52.9.1 profile on Win7 (see questions below about profile),

- install 52.9.1 on Win10 and run it,

- then do Help > About until I get to version 68. Stay on version 68 until I get prompted to update to version 78.

Is that what I should do?

I will have the same drives and folders structure in place on Win10 as I do on Win7. My plan is to copy my backed up 52.9.1 profile on Win7 to that same corresponding folder on Win10.

Is that what I should do?

Should I copy my backed up 52.9.1 profile from Win7 to Win10 before or after I install 52.9.1 on Win 10?

Should I run 52.9.1 on Win10 for the first time before or after I have copied my backed up 52.9.1 profile from Win7 to that same corresponding folder on Win10?

Is there anything else I should be aware of?

Thanks!

Asked by opti1 5 days ago

Upgrade to Thunderbird 78.8.1 on Ubuntu 18.04.5 lost my email account information

Yesterday, June 5, I run the Ubuntu software updater and it updated Thunderbird to 78.8.1 and now the 3 email accounts I had are no longer showing up. Instead it just sh… (read more)

Yesterday, June 5, I run the Ubuntu software updater and it updated Thunderbird to 78.8.1 and now the 3 email accounts I had are no longer showing up. Instead it just shows Local Folders with Trash and Outbox, all empty. When I check Account Settings, it does have entries for the 3 email accounts for outgoing email (SMTP). There may have been an error during the update as I think there was some message about something that crashed; I may have accidentally started Thunderbird during the update. The email accounts I have are: one with twc and two with gmx.us, IMAP. The email directory tree still seems to be there under: ~/.thunderbird/[random_string].default/ImapMail

So what would be the easiest and safest way to fix this?:

 1) Should I just try to enter the IMAP email information again for the 3 accounts?
 2) Or should I uninstall and reinstall Thunderbird?

And, where is the IMAP server information stored? I think I can recreate it all, but it might be better to use the previous information to start with. Thanks.

Asked by waynes1 1 week ago

Last reply by waynes1 6 days ago

Email Account and all my Saved email and Folders

I went to my email this morning. Your updated Thunderbird took control of my existing Thunderbird. It has eased all my email accounts and folders for my email. How do I g… (read more)

I went to my email this morning. Your updated Thunderbird took control of my existing Thunderbird. It has eased all my email accounts and folders for my email. How do I get them back? These folders held important emails and instructions.

Asked by Bob 6 days ago