Showing questions tagged: Show all questions
  • Solved

Connecting to AOL email servers using Verizon email accounts

Verizon offloaded its email accounts to AOL/Yahoo in 2017. Until this week, my Thunderbird worked using the Verizon pop and smtp server/port configurations. In February 2… (read more)

Verizon offloaded its email accounts to AOL/Yahoo in 2017. Until this week, my Thunderbird worked using the Verizon pop and smtp server/port configurations. In February 2021, AOL contacted its Verizon users with these instructions for re-configuring their email clients:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in#others

At the bottom of that page there is an 'Access mail via Thunderbird' section. The instructions listed there do not work. Right below these instructions is a 'Read more on removing and re-adding accounts in Thunderbird' link that leads to support.mozilla.org. The instructions listed there don't work either.

It seems that AOL wants its email users to use OAuth2 for both incoming and outgoing authentication. The individual email account settings in Thunderbird have OAuth2 listed as an option for pop authentication, but there is no OAuth2 authentication option for the smtp server.

Google searches indicates that other are having this problem, lots of guessing going on, but no solution. Does anyone have a solution for this problem? I've used Thunderbird for many years and would like to continue using it. My version of Thunderbird is 78.7.1 64-bit.

Asked by firefoxq 2 days ago

Answered by sfhowes 2 days ago

  • Solved

Upgrading to latest version from thunderbird 2.0.0.14

Hello Everybody, I am running Thunderbird 2.0.0.14 on my windows 7 laptop and want to upgrade to the 78.12.0 version of Thunderbird. Can you kindly advice me how should I… (read more)

Hello Everybody,

I am running Thunderbird 2.0.0.14 on my windows 7 laptop and want to upgrade to the 78.12.0 version of Thunderbird. Can you kindly advice me how should I do it? I have backup of my profile using Mozbackup tool (version 1.5.1).

With my regards,

Goutam

Asked by goutam.baul 6 days ago

Answered by Matt 6 days ago

  • Solved

Thunderbird POP Email

Hi , I'm a total newbie at this so my apologies .... I've been using Godaddy Workspace emails for 12 years and they are closing it in a few weeks and sending us all ac… (read more)

Hi ,

I'm a total newbie at this so my apologies ....

I've been using Godaddy Workspace emails for 12 years and they are closing it in a few weeks and sending us all across to Microsoft annual subscriptions . No thanks . I have a few email addresses and need to archive their inboxes/ sent items for each . They recommend Thunderbird for that . So I hooked that up for my first email account and downloaded the approx 800 emails. All good . But for the second account I downloaded the inbox emails then realised I should have deleted some first from within my Workspace account before downloading . So I deleted the downloaded emails locally in Thunderbird so I could re-download it all . So I thought... But now all it does is say "No New Messages" ...no matter what I do .

How can I get Thunderbird to start afresh ?

I even deleted Thunderbird with Revo Uninstaller including all items , but when I reinstalled Thunderbird it still said "No New Items" ( obviously Revo didn't get all left over items ) I even tried making the second Workspace Email my main Thunderbird Identity Makes no difference ...it won't pick up the existing Workspace emails anymore, all it's doing is checking for new ones only . So now what ?

How do I start again with Thunderbird ? I'm finding this totally confusing .

Thanks in advance for any suggestions :)

Michael

Asked by michaelvidale1 1 week ago

Answered by Stans 1 week ago

  • Solved

Migrate to Thunderbird

I am currently using Outlook for MAC 365 version 16.51. I just downloaded Thunderbird version 78.12.0. How do I migrate my (on my computer) outlook messages to thunderbi… (read more)

I am currently using Outlook for MAC 365 version 16.51. I just downloaded Thunderbird version 78.12.0. How do I migrate my (on my computer) outlook messages to thunderbird.

Thanks in advance for any help

Asked by thegordons.uk 1 week ago

Answered by День сумо 1 week ago

  • Solved

My outgoing mail server worked with 78.9. It stopped working the afternoon my computer loaded 78.10 HELP, PLEASE!!

I am running OS 13.6 on a Mac Mini. Everything was fine until the afternoon of 4/22. Then my TB stopped recogizing my outgoing server password. Even if I re-enter it, it … (read more)

I am running OS 13.6 on a Mac Mini. Everything was fine until the afternoon of 4/22. Then my TB stopped recogizing my outgoing server password. Even if I re-enter it, it does not recognize it. But it is running fine on an older computer and two iPhones. I've tried it with two different outgoing servers. So it's not the provider. I see that TB downloaded the upgrade to 78.10 around the time that this problem started.

This is the message that I get:

Sending of the message failed. Failed due to unexpected error 80004005. No description is available. The message could not be sent using Outgoing server (SMTP) mail.optonline.net for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Please help. Apple says it's a TB issue and they don't know what to do to help.

Asked by rperless 3 months ago

Answered by rperless 3 months ago

  • Solved

Gmail emails shows downloading but do not appear in the inbox

Good morning... Thunderbird shows that emails are downloading. I can see the emails increasing in number. Also, at the bottom left corner is says: "Downloading messag… (read more)

Good morning... Thunderbird shows that emails are downloading. I can see the emails increasing in number. Also, at the bottom left corner is says: "Downloading message x of x ..."

I can clearly see that something is happening, but when I got to the inbox for that account, no new emails show. How do I fix this? Thanks all...

Asked by john622 2 weeks ago

Answered by sfhowes 2 weeks ago

  • Solved

Migrating messages and profile to a new PC or reinstalling TB

The steps in help document at https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer are no longer sufficient when migrating, now that TB creates… (read more)

The steps in help document at https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer are no longer sufficient when migrating, now that TB creates a new profile ID a teach installation.

When TB is installed, it creates a new profile in %APPDATA%\roaming\Thunderbird\Profiles\. If you copy across the old profile, replacing the entire Thunderbird folder tree, TB will open OK at first, but if closed will not reopen (a blank frame opens with no content or menus, or a small window with an error message).

To resolve, close TB, navigate to the profile folder "%APPDATA%\roaming\Thunderbird\Profiles\[profileID].default\, and open the file prefs.js in a text editor. Then search for all references to a profile path like this, and update the profileID for any that are not the correct new ID. Save prefs.js and reopen TB, which should now behave correctly.

The reason for this issue is that, since TB version 68, every new install of TB now creates a new profileID. When you copy the old profile it will open OK, but on closing TB adds key entries that reference the old ID, not the new. This causes pref.js to fail to load next time and hangs the program. See https://support.mozilla.org/en-US/kb/dedicated-profile-thunderbird-installation for more info on profileIDs.

Asked by jstuart2 2 weeks ago

Answered by jstuart2 2 weeks ago

  • Solved

migrate local thunderbird folders on a new computer

hi after having migrated the thunderbird folder to my new computer, the local folders still don't appear. where do i find them? how can i get them on the new computer? th… (read more)

hi after having migrated the thunderbird folder to my new computer, the local folders still don't appear. where do i find them? how can i get them on the new computer? thanks for any advice! m.st.

Asked by mo_stoeckli 3 months ago

Answered by cor-el 3 months ago

  • Solved

Thunderbird 78.11.0 problem

when installing my backup profile like 3ukcaubp.default-release and opening TB 78.11 first time there is no problem but doing that one more time (closing/opening) TB will… (read more)

when installing my backup profile like 3ukcaubp.default-release and opening TB 78.11 first time there is no problem but doing that one more time (closing/opening) TB will crash - It's a TB script related crash trying to open the profile again. Returned to TB 78.5.0 and all is well again.. no more problems.

edit: fixed!

Asked by Stef Ks 1 month ago

Answered by Stef Ks 3 weeks ago

  • Solved

Moving TB Data from one PC to another

When I moved my TB Data from one PC to a new PC, I can either view my Inbox and sent messages (all my Personal Folders appear empty) OR my Personal Folders (my Inbox and … (read more)

When I moved my TB Data from one PC to a new PC, I can either view my Inbox and sent messages (all my Personal Folders appear empty) OR my Personal Folders (my Inbox and sent Folder appear empty). I suspect it is the Local Directory selected in Account Settings. How do I view both my Inbox/sent data AND my Personal Folders? I have used the Mozilla migration instructions, tried new extensions and even used MozBackup without success. Here is my local directory setting: C:\...\AppData\Roaming\Thunderbird\Profiles\fio82epe.default\Mail\Local Folders\Personal Folders.sbd

Asked by JBVerner 3 weeks ago

Answered by Toad-Hall 3 weeks ago

  • Solved

Thunderbird authentication of Gmail IMAP Account fails

I'm trying with utter lack of success to configure a Thunderbird install to link to a Gmail account via IMAP. System Basics: Windows 10 Home, 64bit, fully patched. Anti… (read more)

I'm trying with utter lack of success to configure a Thunderbird install to link to a Gmail account via IMAP.

System Basics: Windows 10 Home, 64bit, fully patched. Antivirus by MalwareBytes 4.30 Premium, fully updated. No fancy firewall, just a regular router.

This account had been installed and working fine until a family member "helpfully" changed the Gmail password, but reauthentication fails. I enter the account details, including password, into the Thunderbird Accounts settings for the account; it pings Google and correctly retrieves all the IMAP settings, and when I click "Done" Thunderbird opens a browser window to Google's two-step authentication with the email address prepopulated. However, when I click the blue "Next" button on that authentication page, rather than advancing to a password screen, the browser simply deletes the email address from the text box and stays on the same screen (see attached image for what I'm talking about).

Things I've tried:

  • Uninstall, reboot, reinstall Thunderbird.
  • Turn off MalwareBytes protection.
  • Uninstall, delete every registry key related to Thunderbird, reboot, reinstall Thunderbird.
  • Clear cache on every browser on the system
  • Change Windows default browser settings to either Chrome (see below) or IE/Edge
  • Install new browser (Chrome wasn't yet on this PC), then change Thunderbird's file handler for https to Chrome (this is MUCH harder than it used to be as T-Bird v. 78.anything doesn't have the old "Preferences" menus)

Incidentally, changing browsers doesn't seem to make a difference in that pop-up browser window, so I suspect Thunderbird is using its own internal browser and not the system browser.

I have, and can send, the support info extract from T-bird to a support technician but am unsure of uploading it here. Nevertheless, I welcome suggestions ... this is driving me nuts!

Asked by dwm685 2 months ago

Answered by sfhowes 2 months ago

  • Solved

Update Thunderbird from outdated version 6.02

How can I, if possible, update my outdated Thunderbird version 6.02? Do I need to do several incremental updates? Will I lose settings or saved emails? Running 64bit … (read more)

How can I, if possible, update my outdated Thunderbird version 6.02? Do I need to do several incremental updates? Will I lose settings or saved emails? Running 64bit Windows 7.

Asked by don.marshall 3 weeks ago

Answered by День сумо 3 weeks ago

  • Solved

My BT account was closed, how do I register the GM account in thunderbird

My BT email account was closed by them, I have just paid you £20. to register my GMail account with blockbuster, how do I open the new account crystalmagyk@gmail.com, I h… (read more)

My BT email account was closed by them, I have just paid you £20. to register my GMail account with blockbuster, how do I open the new account crystalmagyk@gmail.com, I have checked on Blockbuster but there is no link to transfer the data from the BT account, thanks Jean Burton

Asked by crystalmagyk 3 weeks ago

Answered by Toad-Hall 3 weeks ago

  • Solved

AT&T irritation

I have been using Thunderbird for years for phateful@bellsouth.net. Since about a two weeks ago, AT&T via att.net has refused to grant Thunderbird access to my email.… (read more)

I have been using Thunderbird for years for phateful@bellsouth.net. Since about a two weeks ago, AT&T via att.net has refused to grant Thunderbird access to my email. Yahoo.com has been happy to supply my email via mail.yahoo.com and offer me a $5/mo add free version. I realize that I originally had a telephone account with Bell South when I set up phateful@bellsouth.net and there was a money stream to AT&T. Is this just a case of the "other shoe finally drops"? As I said, I have been using Thunderbird for a very long time, I like it, I like its features, and I am irked at AT&T. Can you help me or tell me to continue to migrate my email to phateful1@gmail.com. Thanks ajm

Asked by phateful 3 weeks ago

Answered by sfhowes 3 weeks ago

  • Solved

How to retrieve old message from Gmail for local storage?

Hi all, I had problems with a corrupted (very large) Inbox, which would frequently cause blue screens of death. I tried several things (e.g., compressing and repairing th… (read more)

Hi all,

I had problems with a corrupted (very large) Inbox, which would frequently cause blue screens of death. I tried several things (e.g., compressing and repairing the Inbox), but things just got worse and eventually every launch of Thunderbird would cause a BSOD and a subsequent restart of the PC.

I tried to backup the profile folder, but the copy process crashed each time. So I decided to completely delete the profile folder and to perform a new install of Thunderbird. I then imported a 7 month old backup with Mozbackup.

Now I have a working installation. However, the most recent email messages in the Inbox are from 7 months ago. I had expected that Thunderbird would automatically retrieve the old messages from my Gmail account (using POP), which are still in the Gmail Inbox. However, it does not. Only new messages, which were/are sent today, are being retrieved.

How can I retrieve all the Gmail messages from the past 7 months, so they are displayed in the Thunderbird Inbox?

Any help is appreciated!

Asked by wvthor 4 weeks ago

Answered by sfhowes 4 weeks ago

  • Solved

Moving Thunderbird 1.5.0.8 (Windows/20061025) to new Thunderbird installation

I have some Thunderbird mail folders that were created using what I believe is version 1.5.0.8 of Thunderbird (Windows/20061025), and I would like those migrated to a new… (read more)

I have some Thunderbird mail folders that were created using what I believe is version 1.5.0.8 of Thunderbird (Windows/20061025), and I would like those migrated to a new Thunderbird installation (version 78.11.0) that I have on a Windows 10 PC.

I do not want the imported mail folders, to go into the default email folder. I need them to be in their own folders.

Any idea how to do this?

The old infrastructure is:

abook.mab blocklist.xml cert8.db compatibility.ini compreg.dat cookies.txt downloads.rdf extensions.cache extensions.ini extensions.rdf history.mab impab-1.mab key3.db localstore.rdf mailviews.dat mimeTypes.rdf panacea.dat prefs.js secmod.db signons.txt storage.sdb training.dat unclassifier2.sqlite virtualFolders.dat

There are also three subfolders:

Subfolder 1: extensions, and has in it multiple extensions folders

Subfolder 2: Mail and it has in it the following subfolders: - Local Folders - locahost - localhost-1 - localhost-2

Subfolder 3: WebmailData

Any ideas?

Asked by Eastside Thunerbird 4 weeks ago

Answered by Matt 4 weeks ago

  • Solved

Export or copy from Thunderbird to restore on email server?

We are using Thunderbird on multiple Windows devices, plus Apple Mail on iPhones, to access emails. Have just discovered another user has deleted bulk emails, leaving onl… (read more)

We are using Thunderbird on multiple Windows devices, plus Apple Mail on iPhones, to access emails. Have just discovered another user has deleted bulk emails, leaving only 2-3 weeks on the server. Business email so we need to retrieve the data.

I have spoken to domain hosts, who advise that a restore can be done from Outlook, but they don't know how to work it from Thunderbird.

Can anyone help with exporting the data? I can still see all the emails from my laptop, but they are gone from both the server's email folders and my PC.

Thank you:-) And I do appreciate people are busy at end of financial year:-)

Asked by Gai 1 month ago

Answered by Gai 4 weeks ago