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I downloaded a new version of TB and lost all old emails and inbox. Can I get it back?

I lost all emails when I downloaded a new version of TB. Can I get them back? You can email me direct at ... if possible. Thanks in advance Bob edited email address f… (read more)

I lost all emails when I downloaded a new version of TB. Can I get them back? You can email me direct at ... if possible.

Thanks in advance Bob


edited email address from public and search/spam bots view as this is a community support forum and nobody here does support by email.

Asked by bc10 1 week ago

Last reply by bc10 7 hours ago

Thunderbird 78.11.0 (64-bit)

Calendar data disappears for no apparent reason. This has happened over the last 4 weeks. I have entered several appointments and suddenly after 2 or 3 days, all of them … (read more)

Calendar data disappears for no apparent reason. This has happened over the last 4 weeks. I have entered several appointments and suddenly after 2 or 3 days, all of them are gone. No updates or changes to my system has been done. Nor are any additions included in Thunderbird. How do I proceed ?

July 28th 2021: Exactly the same has happened again this Morning ! No apparent reason.

Where can I find a backup file and what is the name(s) of these files ?

Asked by AUK 3 months ago

Last reply by AUK 1 day ago

thunderbird loopt vast

Thunderbird 91.1 loopt vast bij gebruik voorkeuren geprobeerd ad ons uit te schakelen en card book Thunderbird 91.1 crashes when using preferences tried to disable ad ons… (read more)

Thunderbird 91.1 loopt vast bij gebruik voorkeuren geprobeerd ad ons uit te schakelen en card book Thunderbird 91.1 crashes when using preferences tried to disable ad ons and card book

Asked by Rob Kempers 3 days ago

Last reply by sfhowes 2 days ago

How to search or find a folder by typing its name in ThunderBird?

1. Right click anywhere on the mail-tool bar (or simply on button "Get message"). 2. Choose "Customize..." 3. Look for "Folder Location" and drag it onto the toolbar. Af… (read more)

1. Right click anywhere on the mail-tool bar (or simply on button "Get message"). 2. Choose "Customize..." 3. Look for "Folder Location" and drag it onto the toolbar.

After several search around, I found above guidance. Hope my share can help you to quickly find out the wanted folder among hundreds of your folder-tree. Good luck. Peter Quan.

Asked by Peter Quan 1 week ago

Last reply by sfhowes 3 days ago

Thunderbird does not fetch e-mails from gmx.de-account anymore

Thunderbird does not fetch e-mails from gmx.de-account anymore. Thunderbird shows that I have new e-mails from this account but does not show the e-mails. The inbox is em… (read more)

Thunderbird does not fetch e-mails from gmx.de-account anymore. Thunderbird shows that I have new e-mails from this account but does not show the e-mails. The inbox is empty.

Thunderbird fetches only those e-mails send from my own gmx.de-account and those from a certain gmail.com-account that belongs to a person who keeps sending unwanted e-mails.

How can this be fixed?

Asked by Heathcliff 1 week ago

Last reply by Heathcliff 1 week ago

  • Solved

After Delete the TAB it again Reflecting after opening Thinderbird Again for Version 91.1.0 (64 bit)

1. When I Start Thunderbird -- View when it Open with All tab Showing 2. When I Closed All Tab and Only one Main Tab Open for Message 3. Already Ticked Before Opening Thu… (read more)

1. When I Start Thunderbird -- View when it Open with All tab Showing 2. When I Closed All Tab and Only one Main Tab Open for Message 3. Already Ticked Before Opening Thunder Bird and it is Currently Active Tick. “Close message window/tab on move or delete” 4. Version 91.1.0 (64 bit) -- for your kind reference.

5. And Now we Closed the Thunder Bird Window and try to ReOpen Again all the Tab which I Cancel As per Above will be reflected again. Kindly find below Screen Grab for your kind reference.

Asked by think.sandeep 1 week ago

Answered by sfhowes 1 week ago

  • Solved

Backing up mailbox

I can't back-up my mailbox. I have the same problem as in the question from markosv63 8/19/20, 10:01 PM (now archived) in that I have many emails in many folders. Th… (read more)

I can't back-up my mailbox.

  • I have the same problem as in the question from markosv63 8/19/20, 10:01 PM (now archived) in that I have many emails in many folders.
  • The procedure recommended to markosv63 doesn't work. That procedure is in https://support.mozilla.org/en-US/kb/imap-synchronization#w_configuring-synchronization-and-disk-space-usage.
  • I don't think I use an imap account because my server type is POP Mail - Port 110 (default).
  • I followed exactly the recommended procedure but the result was a folder marked updates, containing a folder marked 8216C80C92C4E828.
  • 8216C80C92C4E828 contains a folder marked updates plus two files, one file called update-config.json and the other called updates. This updates folder contains an empty folder marked 0 plus two files, marked backup-update and last-update.
  • None of these files or folders contains any emails.

Asked by VetUser 2 weeks ago

Answered by Stans 1 week ago

Incompatibilty of printing form ( i.e. portrait, landscape) when to print an email.

I have set my printer to print always in portrait mode as a default. In case I have a file to print in landscape mode, I always have to choose. In TB 91.0.3 when choosing… (read more)

I have set my printer to print always in portrait mode as a default. In case I have a file to print in landscape mode, I always have to choose.

In TB 91.0.3 when choosing from toolbar the option to print an email, if I choose portrait the email is printed in landscape form and vice versa. Help, ideas required.

Asked by Lampros 4 weeks ago

Last reply by Wayne Mery 1 week ago

Thunderbird 78.14 - BIZZARE BEHAVIOR

Hi!, Due to a dell laptop (win 10) with a bad keyboard, and I have co-ordination issues, somehow deleted a lot of mail into gmail which labelled it as spam, trashed it an… (read more)

Hi!, Due to a dell laptop (win 10) with a bad keyboard, and I have co-ordination issues, somehow deleted a lot of mail into gmail which labelled it as spam, trashed it and thunderbird seemed to be under control of gmail and deleted all messages too. It was supposed to keep EVERYTHING.

1. Can i get that mail back? I wasn't backing up but after i've been copying profile.

2. Trying to adjust text size and can't scroll to the file since everything is too big for the window but found this - hopefully ok to post screenshots.

Asked by 88tjt88 2 weeks ago

Last reply by 88tjt88 1 week ago

Thunderbird won't connect to hotmail account

Thunderbird won't connect to hotmail account Here is one solution: In your hotmail/outlook account (web) go to settings (the "wheel" right above), click "options" and und… (read more)

Thunderbird won't connect to hotmail account

Here is one solution: In your hotmail/outlook account (web) go to settings (the "wheel" right above), click "options" and under Accounts go to POP and IMAP settings. Under POP select that apps and devices may use POP. After having done this everything should work normally.

However, this solution does not work for me. The microsoft page mentions different imap settings than the default settings from thunderbird...both options under manual settings do not work.

Anything else i can try?

Asked by russthebear 1 week ago

Last reply by sfhowes 1 week ago

  • Solved

Display font size

Is there a way to increase the display (menus, addresses, etc) font size? I have already searched the forum and the suggestions are no longer applicable. There is no "C… (read more)

Is there a way to increase the display (menus, addresses, etc) font size? I have already searched the forum and the suggestions are no longer applicable. There is no "Config Editor" or a "layout css.devPixelPerPx" file as referenced in existing the current suggestions as a way to increase font size. Using TB 78.10.

Asked by Wrangler53 3 months ago

Answered by Toad-Hall 3 months ago

My calendar does not fill in any data after 90.0.1 upgrade

After the 90.0.1 upgrade my calendars do not work. The form is there but there is no data filled in. This same thing happened on an earlier upgrade, but I don't remembe… (read more)

After the 90.0.1 upgrade my calendars do not work. The form is there but there is no data filled in. This same thing happened on an earlier upgrade, but I don't remember how it was fixed.

Asked by David36FL 1 month ago

Last reply by Matt 3 weeks ago

Thunderbird Email Problems

I have downloaded Thunderbird recently and when I did this some email was shown in the inbox. Since then nothing has arrived. The email that appeared in the Thunderbird… (read more)

I have downloaded Thunderbird recently and when I did this some email was shown in the inbox. Since then nothing has arrived. The email that appeared in the Thunderbird app was dated up to the day that I downloaded the app but nothing since. I have tried sending a test message from Thunderbird and this worked.

I have checked my settings on my ISP's website and put these in. My ISP is PlusNet. My PlusNet webmail shows incoming emails which do not show in the Thunderbird app. I have an IMAP account with my ISP.

I have worked through the help pages and I have checked things like the passwords.

I have Windows 10 Home 64 bit on my laptop.

Can anyone help, please?

Asked by aidan2 1 month ago

Last reply by aidan2 1 month ago

Sent emails intermittently not being copied to, visible in, nor discoverable via search

IMAP account Thunderbird v78.11.0 (x86) Windows Pro 10 64b v20H2 OS build 19042.1110 Exp pack 120.2212.3530.0 When I reply to an email the reply never appears in my Sen… (read more)

IMAP account Thunderbird v78.11.0 (x86) Windows Pro 10 64b v20H2 OS build 19042.1110 Exp pack 120.2212.3530.0

When I reply to an email the reply never appears in my Sent folder. When I search for it, I cannot find it. If I repeat this (reply again) the same thing happens. This only happens once in awhile, like maybe 1 in 100 replies (a wag). Otherwise the Sen folder works as expected, replies, including to the same sender at the same address, display just fine. The reply-to addresses this happens with are random and when it happens to one, it does not necessarily happen again nor has it necessarily happened before.

I have looked through the postings on lost/disappearing/etc sent emails back through 2019. I have tried repairing the folder but the missing email does not show up. I have tried re-indexing, again no joy. I have tried searching and the missing email does not appear.

Geoff

Asked by Sky 1 month ago

Last reply by Sky 1 month ago

  • Solved

I tried using bitdefender vpn and had lots of problems. when I uninstalled it I can no longer send or receive email. how do I fix this problem ? thanks

tell me how to fix my problem... I tried using bitdefender vpn and had lots of problems. when I uninstalled it I can no longer send or receive email. how do I fix this pr… (read more)

tell me how to fix my problem... I tried using bitdefender vpn and had lots of problems. when I uninstalled it I can no longer send or receive email. how do I fix this problem ? thanks Bill

Asked by fuzjunk 1 month ago

Answered by fuzjunk 1 month ago

TB changing send address from recipient address

I click 'reply' to an email received, or 'edit as new' to a previous email I have sent my correspondent,expecting it to be from me at the address the they use for me. (I… (read more)

I click 'reply' to an email received, or 'edit as new' to a previous email I have sent my correspondent,expecting it to be from me at the address the they use for me. (In my system where I own domains, I give each person their own address to use to email me. I have many reasons for doing this.) I do not keep record of it, I get it from their last message. (I have just dreamed up 'richthund@kemputa.uk' for use by you). ) However, I get that DREADED yellow box:-

'A unique identity matching the From address was not found. The message will be sent using the current From field and settings from identity Joe Bloggs <joebloggs@hellembarrisment.com> X

Where 'Joebloggs' is a real person with a real address who has nothing to do with the email I am creating. There seems NO WAY I can stop this happening, I have to to remember to 'customize from address', copy/past from the recipient (me) to the 'from' address in my message. If I keep saving partial message as a draft, T bird is liable to do this again. If I miss it, my hapless correspondent is liable to reply to Joe Bloggs, giving him the full thread, but not me! This causes at best delays and stupid conversations, at worst dreadful embarrassment. If TBird did not so rudely interfere, the from address is correct! CAN I STOP THIS DREADFUL TBIRD TRAIT, or at the very least reject the effect of the yellow message if it happens. I would be so grateful if I knew how to do this.

Thanks.

Asked by richthund 1 month ago

Last reply by richthund 1 month ago

Messages in my inbox are deleted when TB is closed

I'm running TB 78.13.0 on a macbook. When TB is closed, all the read messages in the Inbox are automatically deleted and cannot be retrieved. Messages that have been manu… (read more)

I'm running TB 78.13.0 on a macbook. When TB is closed, all the read messages in the Inbox are automatically deleted and cannot be retrieved. Messages that have been manually deleted remain in the trash after shutdown.

Asked by mozilla217 1 month ago

Last reply by mozilla217 1 month ago

Google Calendar not showing

Just updated to TB 91, my calendar (except "home" items) is now blank. I use my Google Calendar(s) for everything and relay on Lightning to merge them all together. … (read more)

Just updated to TB 91, my calendar (except "home" items) is now blank. I use my Google Calendar(s) for everything and relay on Lightning to merge them all together.

Asked by DougS 1 month ago

Last reply by DougS 1 month ago

inbound mail stopped

Inbox mail stopped 2 days ago The 2 error messages below are all that I have received from Firefox on the main inbound mail page. 1) The folder "inbox" cannot be compa… (read more)

Inbox mail stopped 2 days ago

The 2 error messages below are all that I have received from Firefox on the main inbound mail page.


1) The folder "inbox" cannot be compacted as another operation is in progress. Please try again later

2) DELE command did not succeed. error marking a message as deleted. Mail server inbound.att.net responded: Too many requests

So what do I do with that information?

Asked by Tom 1 month ago

Last reply by gnittala 1 month ago