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Saved to home screen icons disappeared

I thought half my apps were gone randomly, then I realized they are all the ones that were web pages Saved to Home Screen, by Firefox! I'm very upset because there's no w… (read more)

I thought half my apps were gone randomly, then I realized they are all the ones that were web pages Saved to Home Screen, by Firefox! I'm very upset because there's no way I can remember all of them, how can I restore?? Android, no desktop fixes please!

Asked by Chris Mark 3 days ago

Last reply by Paul 2 days ago

watching video fullscreen first time

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and complete… (read more)

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Asked by rickhekman 5 months ago

Last reply by Paul 4 months ago

Mozilla Support website

"Can you provide guidance on how to optimize my search experience in Mozilla Firefox? I'm looking for tips and settings adjustments to enhance my search efficiency and ac… (read more)

"Can you provide guidance on how to optimize my search experience in Mozilla Firefox? I'm looking for tips and settings adjustments to enhance my search efficiency and accuracy. Thank you!"

Asked by Alban Osmani 4 months ago

Last reply by Paul 4 months ago

Optimizing Your Search Experience for Enhanced Browsing"

"How can I optimize my search experience on Mozilla Firefox? Are there specific tips or features within the browser that enhance search efficiency? Seeking guidance on ma… (read more)

"How can I optimize my search experience on Mozilla Firefox? Are there specific tips or features within the browser that enhance search efficiency? Seeking guidance on maximizing search capabilities for a smoother browsing experience.

Asked by Alban Kodra 4 months ago

Last reply by sami Ashiq 3 months ago

Youtube videos won't play in Landscape mode

Every time a youtube video is placed on landscape mode on the firefox app of my android phone it becomes a single blurred image with the audio playing as normal. Youtub… (read more)

Every time a youtube video is placed on landscape mode on the firefox app of my android phone it becomes a single blurred image with the audio playing as normal.

Youtube seems to work fine on other browsers and I have tried all basic fixes, like deleting cache/data/reinstalling app etc. Appreciate any help.

Edit. Okay I managed to fix the issue so I'm adding the solution here in case anyone runs into this problem. Apparantly youtube playback decided to enable "ambient mode", a feature I didn't even know existed and seems to not play well with a phones resolution.

Just click the settings gear while the video is playing in landscape (mine is on the top right) and disable the "Ambient mode" feature.

Hope this helps.

Asked by Seltic 4 months ago

Last reply by Chris 4 months ago

Firefox not displaying a portion of page's content

This has happened to me for days now. Firefox keeps hiding a portion of the page, and I have to zoom to see the parts that are hidden. Can someone help me with this error… (read more)

This has happened to me for days now. Firefox keeps hiding a portion of the page, and I have to zoom to see the parts that are hidden. Can someone help me with this error? (tor). Disabled all extensions, cleared cache and data as well.

Asked by ThisIsNot150Characters 2 months ago

Last reply by Garrett24 2 months ago

Issues with passkeys

On Nintendo website, I would like to setup a passkey. When logged into nintendo.com, in settings, under passkeys, I see the following message "You can't use a passkey to… (read more)

On Nintendo website, I would like to setup a passkey. When logged into nintendo.com, in settings, under passkeys, I see the following message "You can't use a passkey to sign in from this device". I can add a passkey using the same device in chrome. Device is Pixel 7 Pro. Firefox version 121.1.0 (Build #2015996455) can Firefox allow for me to create a passkey using 1password or hardware key? Is there a setting that needs to be enabled?

Asked by Neil Verling 2 months ago

Last reply by Paul 2 months ago

Firefox reloads pages on Android

Hello guys, greetings! Firefox for Android is pretty cool, however, when I change for another app and I come back to the browser, it reloads the pages. It's annoying whe… (read more)

Hello guys, greetings!

Firefox for Android is pretty cool, however, when I change for another app and I come back to the browser, it reloads the pages. It's annoying when you need to paste external information (I must to fill a form again or whatever activity). Could you please help me with this issue?

Thank you so much in advance!

Asked by gusta2715p 2 months ago

Last reply by Terry 2 months ago

back button goes to top of page

On certain websites, if i click on a link in the middle of a page (say I scrolled down some then clicked on a link), when i click on the back button, instead of going bac… (read more)

On certain websites, if i click on a link in the middle of a page (say I scrolled down some then clicked on a link), when i click on the back button, instead of going back to where i was on the page, it goes back to the top of the page, and i have to scroll back down to where i was. Very frustrating.

Thanks for your help!

Asked by tea_rex 2 weeks ago

Last reply by Paul 2 weeks ago

"Android Device Troubles: Difficulty Accessing Website - Need Assistance!"

"Has anyone encountered issues accessing a specific website on their Android device? I'm experiencing difficulties with my site, and I'm wondering if others have faced si… (read more)

"Has anyone encountered issues accessing a specific website on their Android device? I'm experiencing difficulties with my site, and I'm wondering if others have faced similar problems. The website in question is https://support.mozilla.org/. Any insights or solutions would be greatly appreciated. Thank you!"

Asked by Joe Root 2 months ago

Last reply by Cervantez Billlie 2 weeks ago

Hide purple notch

I have a Xiaomi phone with resolution 2400x1080 use Firefox on it. And I have annoying issue with YouTube and other video players. Is there is a way how can I hide notch … (read more)

I have a Xiaomi phone with resolution 2400x1080 use Firefox on it. And I have annoying issue with YouTube and other video players. Is there is a way how can I hide notch in full-screen video mode? I can do it in setting, but it works only for vertical orientation. Please look at my attached images to understand what I meant.

Asked by Володимир 3 months ago

Last reply by Noah Daniel 3 months ago

Unlocking Firefox's Potential: A Guide to Troubleshooting with Mozilla's Support Resources"

Question: How can I troubleshoot and resolve common issues of Ecosystem encountered while using Mozilla Firefox through the support resources available at https://suppor… (read more)

Question: How can I troubleshoot and resolve common issues of Ecosystem encountered while using Mozilla Firefox through the support resources available at https://support.mozilla.org/?

Asked by Joe Root 2 months ago

Last reply by Paul 2 months ago