Showing questions tagged:

can't sign in firefox on my devices

I removed the authenticator app and moved to google authenticator. Now, when I try to sign in it asks authenticator app code and I didn't have recovery backup codes. Can … (read more)

I removed the authenticator app and moved to google authenticator. Now, when I try to sign in it asks authenticator app code and I didn't have recovery backup codes. Can you disable two factor authentication on my account?

Open 1 324

gmail

Firefox remains my go-to browser. However, on my android phone, I can't sign in to my Gmail account. (I prefer yje gmail format in the browser vs the gmail app preinstall… (read more)

Firefox remains my go-to browser. However, on my android phone, I can't sign in to my Gmail account. (I prefer yje gmail format in the browser vs the gmail app preinstalled). Google sigbs me in correctly in Firefox, asks for confurmation that it is really me, (My email addr & password are saved and correct,) asks me to pull down their notice in notifications and enter the sent number. This used to work, then became intermittent, and now never shows on notifications, so I can't finish logging in. Notifications are on s d I get them for other apps. Identity verification works fine on Firefox in Windows. I can't get answers so far from android (a Google product no less). Almost as though they are forcing me to use their app to access my email. Sorry to ask you for help on a tangential Firefox question. Thanks in advance for any answer or direction

Archived 2 206

unable to sign on

I am attempting to sign in using my new phone. I am accurately using the authorization code using the 3 codes you have sent. When signing in to this support, however,it s… (read more)

I am attempting to sign in using my new phone. I am accurately using the authorization code using the 3 codes you have sent. When signing in to this support, however,it succeeded. Have I also authorized this phone now?

Archived 2 198

Google account recovery access

Hello Sir, I change my other google account password and I forget it.Now I can't log-in and reset password.I have 2Step Recovery Phone.Please help me Sir. How I can do i… (read more)

Hello Sir, I change my other google account password and I forget it.Now I can't log-in and reset password.I have 2Step Recovery Phone.Please help me Sir. How I can do it.

Locked Archived 1 182

recovery key setup

I wrote down my recovery key and hit the download button, and my screen went to a blank page, with aboutblank as a header, and wouldn't go any further. I hit my back key … (read more)

I wrote down my recovery key and hit the download button, and my screen went to a blank page, with aboutblank as a header, and wouldn't go any further. I hit my back key and it took me to my Firefox search page. I still need to finish setting up my recovery key info, etc... how do I get back into finish setting up?

Archived 1 158

University Email Changed Bookmarks Lost

I have a Mozilla Firefox login with hundreds of bookmarks, I've been saving for years. With the recent update, I was logged out. I tried to log back in with my saved pass… (read more)

I have a Mozilla Firefox login with hundreds of bookmarks, I've been saving for years. With the recent update, I was logged out. I tried to log back in with my saved password and email. The information I have is correct. The problem lies in the fact that I created that login & pass with a University email. After graduating,the ending of the email address was changed to @alumni.edu sort of thing. So now it's trying to send me a security code to login and I cannot receive it because of this change to the email address, thus I cannot get logged back into my firefox to retrieve my bookmarks. Please help.

Open 136

sign into Mozilla

I was trying to sign in and got an error something went wrong Tried resetting password and here I am telling someone what happened. Changed the password to pair with th… (read more)

I was trying to sign in and got an error something went wrong Tried resetting password and here I am telling someone what happened. Changed the password to pair with this device with my computer. Put in the correct digits sent to my Gmail account.

That's all there is Dennis

Archived 1 110

FIDO2 Security Key (e.g. Yubikey) Support is entirely broken on Firefox mobile and has been for weeks

FIDO2 Security Key (e.g. Yubikey) Support is entirely broken on Firefox mobile and has been for weeks. Screens that should pop up an interface to use my security key (e.g… (read more)

FIDO2 Security Key (e.g. Yubikey) Support is entirely broken on Firefox mobile and has been for weeks. Screens that should pop up an interface to use my security key (e.g. after I've typed my password in to Google, in order to do multi factor auth) simply do not show the pop up. This is an absolute P0 issue that makes the browser entirely worthless as a default browser on a device, as many apps want to use Webauthn through the browser to do FIDO MFA. I will be forced to switch to an actual functional browser if this is not fixed soon.

This is on a Pixel 10A: 148.0.2 (Build #2016148295), 15542f265e9eb232f80e52c0966300225d0b1cb7 GV: 148.0.2-20260309125808 AS: 148.0.1 OS: Android 16

Open 1 92