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  • Archived

Sync on Android prompts 'Unknown account'

Just re-installed Firefox on a tablet running Android. Went to sync Firefox. At the sign in page on the Android (Galaxy Tab 3 with Jelly Bean) device, entering my detail… (read more)

Just re-installed Firefox on a tablet running Android. Went to sync Firefox. At the sign in page on the Android (Galaxy Tab 3 with Jelly Bean) device, entering my details prompts an 'Unknown account' error. I went back to my PC and saw that the details are indeed exactly correct. I checked them on the PC and the password is right too. But getting sync started on the Android has so far proved impossible.

Any suggestions appreciated.

Asked by sra97 6 years ago

Last reply by keithostertag 5 years ago

  • Archived

How do you delete a email address that does not exsist?

I was creating an account for my wife on her android tablet and I entered an email address that does not exsist and it will not let me delete it. When I try to use sync t… (read more)

I was creating an account for my wife on her android tablet and I entered an email address that does not exsist and it will not let me delete it. When I try to use sync the non exsistant email comes up and will not let me either change it or delete it. HELP! Thanks, Anthony

Asked by voytaskoa 5 years ago

Last reply by guigs 5 years ago

  • Archived

Why can't I sync my bookmarks in nexus 5?

Hello, after my nexus 5 was updated to lollipop citric stopped sync my bookmarks. I uninstall and reinstall Firefox and unlink and link and unchecked and checked my bookm… (read more)

Hello, after my nexus 5 was updated to lollipop citric stopped sync my bookmarks. I uninstall and reinstall Firefox and unlink and link and unchecked and checked my bookmarks, but no success. Please let me know you can help me. Thanks

Asked by alsham52 5 years ago

Last reply by alex_mayorga 5 years ago

  • Archived

Signed up for FFsync and now cannot get in, have asked for an email to change pw 3 times - no answer HELP!

I signed up for Firefox Sync and now I am having trouble getting in because I mistakenly asked to set a "master" password for all platforms. I did not get a message that… (read more)

I signed up for Firefox Sync and now I am having trouble getting in because I mistakenly asked to set a "master" password for all platforms. I did not get a message that my password was not acceptable, but it's the only thing I can think of that may be wrong because I have continually put in the password I set this morning. I have requested a link to change my password 3 times now and have received nothing. I'm caught in a loop that wants a password from me, but then tells me it is incorrect, but I can't ask for a"set a new password" without the old password - which apparently I typed incorrectly because I can't get signed in. HELP me - I just want to delete Firefox Sync - it has cost me over two hours today - no time for this!

Asked by joanluebbe 5 years ago

Last reply by Roland Tanglao 5 years ago

  • Archived

I can't sign into Firefox Sync on my Android phone, but I can sign in on the computer. On the mobile device it says that the password/user name is wrong.

I am unable to sign into Firefox Sync on my Samsung Galaxy S4, using the exact same password and user name that I successfully sign in on the desktop computer. On the mo… (read more)

I am unable to sign into Firefox Sync on my Samsung Galaxy S4, using the exact same password and user name that I successfully sign in on the desktop computer. On the mobile device, I get a message stating that either the user name or password is incorrect. I want to be able to sync Firefox on the computer with Firefox on the phone, especially for the bookmarks, but I'm unable to do so even following the directions in the How-To video.

Asked by pitbulllady 5 years ago

Last reply by Roland Tanglao 5 years ago

  • Archived

Deleting history on one PC deletes it on all my PCs but not on my Android. How do I fix that?

I clean my history with keywords (like "google","wiki","imdb",...) pretty often, and it synces across all my PCs, but not to my Android, even though I have history syncin… (read more)

I clean my history with keywords (like "google","wiki","imdb",...) pretty often, and it synces across all my PCs, but not to my Android, even though I have history syncing enabled.

Steps to reproduce: 1) make history on pc 2) sync said history to your android 3) delete something from said history (say all urls containing google) 4) sync 5) have it still sitting on your android device

Asked by GonziHere 4 years ago

Last reply by cosimo.simeone 4 years ago

  • Archived

how to sync my firefox on andorid ?

i want sync my andorid device with desktop but it's not working every time " firefox had aproblem and crashed. your tabs should be listed on the firefox start page when… (read more)

i want sync my andorid device with desktop but it's not working every time " firefox had aproblem and crashed. your tabs should be listed on the firefox start page when you restart" so i restart it and restart my phone and uninstall then reinstall . it's not working please help , thanks

  • Archived

Can I sync Firefox with Firefox Focus for Andriod and PC?

I would like to upgrade to firefox focus on my PC and Android device and want to know if my current sync settings will be compatible with focus? So would all of my curren… (read more)

I would like to upgrade to firefox focus on my PC and Android device and want to know if my current sync settings will be compatible with focus? So would all of my current sync settings in firefox be available in Focus.

Asked by wolf77fangs277 2 years ago

Last reply by Roland Tanglao 2 years ago

  • Archived

Why does your site insist my mobile tel no is "Invalid"?

I am living in Italy but I have a British smartphone with a British number, no matter what format I type my number the site insists it is an invalid number. Why can't you… (read more)

I am living in Italy but I have a British smartphone with a British number, no matter what format I type my number the site insists it is an invalid number. Why can't you use a valid mobile number unless it contains the international dialling prefix of the country you are in at the time? This excludes foreign workers and ex-pats from syncing firefox between computer and smartphone if that phone number is not from the country you are in....

Asked by aelthric 2 years ago

Last reply by kbrosnan 2 years ago

  • Archived

Cannot confirm Firefox is installed on my phone

So I installed Firefox on my computer and I am trying to finish setting up my Firefox account. It keeps asking me to link my phone number and to install Firefox on it, so… (read more)

So I installed Firefox on my computer and I am trying to finish setting up my Firefox account. It keeps asking me to link my phone number and to install Firefox on it, so I did by going onto Google Play Store and installing the browser. Even though I logged onto my Firefox account via my phone, Firefox on my computer still asks me to set it up on my phone. Because of this, I can't finish registering my account.

Even clicking the link that was sent via SMS doesn't work; it opens in Firefox but nothing happens on the other end.

I tried refreshing the awaiting confirmation page, it just brings me back to the page shown in the first image.

I closed Firefox, re-opened it, signed out of my account, and signed back in again. It keeps asking me for a phone number.

I tried all the steps in this article, and it doesn't work either: https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account

Here are the screenshots of the pages (uploading them via the form doesn't work)

https://postimg.cc/N5MYVGqM https://postimg.cc/Th14vKwZ

Asked by 6kJwczWgmhHb 1 year ago

Last reply by cor-el 1 year ago