Showing questions tagged: Show all questions

export logins on mobile

I do t see any way to export my logins from mobile. It seems an egregious overlook to not have a way to do so without being on desktop, plenty of people don't have access… (read more)

I do t see any way to export my logins from mobile. It seems an egregious overlook to not have a way to do so without being on desktop, plenty of people don't have access to desktop utilities on a regular basis. Something like 30% of african American households don't have a computer or broadband internet at home, and their primary access to the internet will be mobile. To not be able to independently back up your logins without a desktop is bad.

Asked by m00nsl47r 1 week ago

Last reply by karthik durgavajjala 1 week ago

s there any way I can prove to firefox that my account is mine?

Context: I am helping my friend with some computer problems. He got a new computer after his old one was stolen but he no longer has access to his firefox password. I am … (read more)

Context: I am helping my friend with some computer problems. He got a new computer after his old one was stolen but he no longer has access to his firefox password. I am trying to help him log into his firefox sync but neither of us can figure out what his password is. We can reset it, but then he will lose all of the passwords he has saved to his firefox account in the past. We do not have any recovery keys nor is he logged into his account on any device. I have access to Mozilla Maintenance Service logs from before he lost his computer, but that is it.

Can we just talk to someone from Mozilla to try to prove that this is his account that he's just trying to access? Or can we retroactively request the encrypted files?

Asked by apweston01 1 week ago

Sign-in/ sync

I have been trying to sign in for two days. My videos were frozen. I uninstalled Firefox and re-installed. Had to change passwords. Now, trying to sign in, I get a six- d… (read more)

I have been trying to sign in for two days. My videos were frozen. I uninstalled Firefox and re-installed. Had to change passwords. Now, trying to sign in, I get a six- digit code at petej31@yahoo.com. Buffering and frozen once I submit the code in the Firefox box. Happened 10-15 times... Can't get to videos saved over months.

Asked by Jimmy Pete 6 days ago

Want to sync but can't remember password.

Greetings; I'm logged in to Mozilla on my Android device. I recently purchased an HP Laptop and downloaded Mozilla. I want to sync the two but I don't remember my passwo… (read more)

Greetings; I'm logged in to Mozilla on my Android device. I recently purchased an HP Laptop and downloaded Mozilla. I want to sync the two but I don't remember my password to login to Mozilla on the new device. It's been 7yrs., since I've had to login to Mozilla and I don't want to loose anything. HELP!!!

Asked by jond20745 2 days ago

Last reply by Seburo 1 day ago

  • Archived

The instructions say only lower case letters for setting up your sync account. However, I used Capital letters in my password and phrase. Did it just ignore the capital letters and turn them into lower case?

I can't enter capital letters in the Android sync settings, but I'm fairly certain I used capital letters setting it up on my desktop. Does it just ignore the caps and … (read more)

I can't enter capital letters in the Android sync settings, but I'm fairly certain I used capital letters setting it up on my desktop. Does it just ignore the caps and make it all lower case?

Asked by mrfright 10 years ago

Last reply by Matt Brubeck 10 years ago

  • Archived

I keep getting an error message when trying to connect to sync on my Android saying the user name and password are invalid.

I am using Firefox 4.0 Beta 7 on both my Android as well as my laptop. I am trying to set up the sync feature and keep getting the error message on my Android saying tha… (read more)

I am using Firefox 4.0 Beta 7 on both my Android as well as my laptop. I am trying to set up the sync feature and keep getting the error message on my Android saying that the username or password are invalid. I have tried uninstalling and reinstalling, I have tried changing my password. I continue to get this error message.

Asked by psychram 10 years ago

Last reply by Matt Brubeck 10 years ago

  • Archived

Lost key

I can't find the key I was sent months ago when I registered sync on my PC. There appears to be no way to retrieve it . . does this mean all my synced data is gone forev… (read more)

I can't find the key I was sent months ago when I registered sync on my PC. There appears to be no way to retrieve it . . does this mean all my synced data is gone forever? If this is the way it is this product sucks out loud.

Asked by jimihendrix 10 years ago

Last reply by jimihendrix 10 years ago

  • Solved
  • Archived

How can I enter the sync key from my phone? Clicking "add a device" in Firefox 4b11 does nothing.

I'm running Firefox 4b11 on Windows 7 and nothing I do allows me to add my phone to sync. Clicking on "add a device", "change password," or "My Sync Key" does nothing, so… (read more)

I'm running Firefox 4b11 on Windows 7 and nothing I do allows me to add my phone to sync. Clicking on "add a device", "change password," or "My Sync Key" does nothing, so I can't even get my sync key to add the phone manually.

Asked by jamesmusik 10 years ago

Answered by kbrosnan 10 years ago

  • Archived

I do not have a "Activate new device" option in the Sync menu on my desktop browser.

I do not have a "Activate new device" option in the Sync menu on my desktop browser. How do I get it to appear? When I go to Options - Sync - Manage Account I see: View Q… (read more)

I do not have a "Activate new device" option in the Sync menu on my desktop browser.

How do I get it to appear?

When I go to Options - Sync - Manage Account I see:

View Quota Change Password My Sync Key Reset Sync Stop Using This Account

Asked by bergeronjc 10 years ago

Last reply by kbrosnan 10 years ago

  • Archived

de link 'apparaat toevoegen' bij Sync (onder Extra) verwijst naar de helppagina over dit onderwerp en je hebt geen mogelijkheid een apparaat, zoals wordt uitgelegd, ook daadwerkelijk toe te voegen. Kortom, wellicht een goed plan om de link te veranderen!

de link 'apparaat toevoegen' bij Sync (onder Extra) verwijst naar de helppagina over dit onderwerp en je hebt geen mogelijkheid een apparaat, zoals wordt uitgelegd, ook d… (read more)

de link 'apparaat toevoegen' bij Sync (onder Extra) verwijst naar de helppagina over dit onderwerp en je hebt geen mogelijkheid een apparaat, zoals wordt uitgelegd, ook daadwerkelijk toe te voegen. Kortom, wellicht een goed plan om de link te veranderen!

Asked by PJBekenkamp 10 years ago

Last reply by PJBekenkamp 10 years ago

  • Archived

I accidently deactivated my account, how do I reactivate it for use with sync again?

When I was trying to refresh my device with Firefox 4 I accidently deactivated my account. How would I go about reactivating it? Or is it just a lost cause... :/ I hope n… (read more)

When I was trying to refresh my device with Firefox 4 I accidently deactivated my account. How would I go about reactivating it? Or is it just a lost cause... :/ I hope not

Asked by j.h.c 10 years ago

Last reply by Matt Brubeck 10 years ago

  • Archived

account name or password wrong

Sync works.....Never.......... I could create my account, change my password, got my key, and every time I try to sync it says "Incorrect Account Name or Password". I see… (read more)

Sync works.....Never.......... I could create my account, change my password, got my key, and every time I try to sync it says "Incorrect Account Name or Password". I see a lot of questions about this happening, but no fixes. Please Help!

Asked by dcernyg1 10 years ago

Last reply by Gammy61 9 years ago

  • Archived

Sync keeps telling me my password is wrong, i have reset it several times.

I have set up sync for my android and my desktop however when I try to sync my mobile is telling me my password is wrong and when I try to relog into sync via the browser… (read more)

I have set up sync for my android and my desktop however when I try to sync my mobile is telling me my password is wrong and when I try to relog into sync via the browser on my desktop it tells me the password is wrong. I have deleted and reset the password a couple of times. If i can delete my account the password is obviously not wrong since I have to be able to log into the account to delete it. I dont know.

Asked by dlareme 10 years ago

Last reply by Matt Brubeck 10 years ago

  • Archived

how do i sync android with computer when both display filled c0de boxes but neither accepts input?

will you stop redirecting before i complete my questi0n? on computer>options>setup sync> gets me code boxes filled with code. on my android device, connect also … (read more)

will you stop redirecting before i complete my questi0n? on computer>options>setup sync> gets me code boxes filled with code. on my android device, connect also brings up code boxes which fill immediately with code. both systems tell me to plug the code into the other? neither set of code boxes takes input? how do i proceed, or regress, or get anywhere? TIA?

Asked by sambruskin 10 years ago

Last reply by Matt Brubeck 10 years ago