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  • Archived

What happens to the app settings and the sign ins on websites if the Beta version of Firefox for Android is installed alongside the stable release version on an Android smartphone?

Hello, I already have the stable release of Firefox for Android installed on my Samsung Galaxy A50 smartphone. What exactly will happen if Firefox Beta for Android is ins… (read more)

Hello, I already have the stable release of Firefox for Android installed on my Samsung Galaxy A50 smartphone. What exactly will happen if Firefox Beta for Android is installed alongside the stable release of Firefox for Android? Will there be new app settings for the Beta version on the phone or are the stable release and the Beta app settings combined? I am signed into YouTube in the stable release Firefox for Android version. Once the Beta version is installed, do I have to sign out of the stable release version and sign into YouTube on the Beta version? The stable release version of Firefox for Android has unresolved issues, especially regarding YouTube, that the Beta version configurations may be able fix. Please let me know the answers to these questions and any other concerns I should know about before I install the Beta version of Firefox for Android alongside the stable release version. Thank you.

Asked by auth.b.mail 11 months ago

Last reply by Paul 11 months ago

  • Archived

I can't press and hold an image to download it

A long time ago it was possible to tap and hold on an image while browsing images and just download them. Now I only have the option to "share" or "visit site". It is ver… (read more)

A long time ago it was possible to tap and hold on an image while browsing images and just download them. Now I only have the option to "share" or "visit site". It is very frustrating because I know in other browsers it is still possible to do it, it's a mozilla limitation, not a google limitation. I'm tired of having to visit sites to download images, especially since some sites require you to create an account to use them.

Asked by thesponyx 1 year ago

Last reply by Paul 1 year ago

  • Archived

firefox crashing phone app

while performing a download, "com.android.phone has stopped" apears, the signal strenght indicator in the upper right restarts(disappears, reappears with the 4G mark, the… (read more)

while performing a download, "com.android.phone has stopped" apears, the signal strenght indicator in the upper right restarts(disappears, reappears with the 4G mark, the mark disappears and the indicator works after), after that the phone service and the phone app work normally. the download finishes normally.

using motorola e7 plus, android 10

tried restarting the phone, deleting cash and data of phone app, deleting cash of firefox

tried downloading using google chrome, all work normally.

it is possible that the issue started happening after I updated firefox but It's possible that it was happening before too.

Asked by matko.lysy 8 months ago

Last reply by matko.lysy 8 months ago

  • Archived

Mozilla/ Firefox

I recently downloaded Firefox and attempted to create an account- TWICE! When I attempt to use the Firefox account/ app I get a page saying I should download Firefox! I … (read more)

I recently downloaded Firefox and attempted to create an account- TWICE! When I attempt to use the Firefox account/ app I get a page saying I should download Firefox! I ALREADY DID!!!- TWICE. Have an application support technician check it out and FIX IT!

[removed email from public] CALL ME!!- [removed phone# from public]

If I can't resolve this issue within a week I'll give up & quit.

Asked by frieradler 7 months ago

Last reply by Paul 7 months ago

  • Archived

Firefox crashing

firefox is crashing when i try to download some file. I gotta clear the app's data for it to work normally again, but this always happens when I try to download it again,… (read more)

firefox is crashing when i try to download some file. I gotta clear the app's data for it to work normally again, but this always happens when I try to download it again, also, the browser doesn't open after it crashes, only after I clear its data.

Firefox for Android version 119.0.1 Android 11 (64 bits)

Asked by cleitonsantosdesantana96 7 months ago

Last reply by cleitonsantosdesantana96 7 months ago

  • Archived

Download showing in notification but can't be accessed

I am trying to download some files and they are downloading and same can be seen in notifications but when trying to open download from that notification it's not opening… (read more)

I am trying to download some files and they are downloading and same can be seen in notifications but when trying to open download from that notification it's not opening, also opening download from side panel shows that there are no downloads, also i am not using incognito and I am signed in.

Asked by salisha708 11 months ago

Last reply by salisha708 11 months ago

  • Archived

Getting new phone can I backup settings, shortcuts and collections?

Hi, I use Firefox on my Samsung S21 ultra, I am soon getting a Samsung S23 ultra. I have my account synced so I know it will save the bookmarks and site passwords. I am a… (read more)

Hi, I use Firefox on my Samsung S21 ultra, I am soon getting a Samsung S23 ultra. I have my account synced so I know it will save the bookmarks and site passwords. I am assuming sync doesn't include app settings, shortcuts I have created on front screen and collecting I have made? Is there any way to back them up see I can move them across? Regards James

Asked by james_uk 1 year ago

Last reply by Paul 1 year ago

  • Archived

Android Firefox loses all user data, including bookmarks, passwords, tabs when upgraded

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was inst… (read more)

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Asked by firefoxlosesuserdata23 1 year ago

Last reply by Paul 1 year ago

  • Archived

improve download manager

Everything is better in Firefox except the download manager. Most of the time when I try to download any file or video it fails. Please improve your download manager. … (read more)

Everything is better in Firefox except the download manager. Most of the time when I try to download any file or video it fails. Please improve your download manager.

Asked by 8000vsa 11 months ago

Last reply by Paul 11 months ago