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Comments on add-ons

I wanted to add a comment on an add-on description page, but I see no way to do that. These are plenty of other comments already posted. How do I add a comment, or reply… (read more)

I wanted to add a comment on an add-on description page, but I see no way to do that. These are plenty of other comments already posted. How do I add a comment, or reply to one, on an add-on description page? Thanks for your help. PS If it's helpful, it's specifically this page.

https://addons.mozilla.org/en-US/android/addon/youtube-video-downloader-4kpro/?utm_source=addons.mozilla.org&utm_medium=referral&utm_content=search

Asked by letsdothis 7 months ago

Answered by TyDraniu 7 months ago

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lost data

hello.i recently formatted my phone.and now i re installed firefox and logged in toy account.but there is no data in my browser such as passwords and bookmarks and any th… (read more)

hello.i recently formatted my phone.and now i re installed firefox and logged in toy account.but there is no data in my browser such as passwords and bookmarks and any thing.please help me.what happened to my data?.thnx

Asked by mohamad.th73 7 months ago

Last reply by Paul 7 months ago

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My phone is stolen - is there a way i can remotely wipe my data off of the FF app?

Title. I'm aware i can turn off the sync/log out of the account that will further stop my data going into the wrong hands; is there a way i can remotely factory reset the… (read more)

Title. I'm aware i can turn off the sync/log out of the account that will further stop my data going into the wrong hands; is there a way i can remotely factory reset the app, basically?

Asked by sahilagasi 7 months ago

Last reply by Paul 7 months ago

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New phone android

I had to get a new phone, and Firefox does not accept my password. I also have it on my tablet, and it's fine, and on my laptop, and the password is correct, but the new … (read more)

I had to get a new phone, and Firefox does not accept my password. I also have it on my tablet, and it's fine, and on my laptop, and the password is correct, but the new phone tells me "Try again." It was fine on my old phone.

Asked by katgirlblue 8 months ago

Last reply by Paul 8 months ago

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Sync to Android phone broken

I've had no issues with Firefox Sync on desktop but frequent issues on Android. I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=18790… (read more)

I've had no issues with Firefox Sync on desktop but frequent issues on Android.

I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003

Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example:

  • After scanning QR code: "500 Error Oh dear, something went wrong there"
  • After scanning QR code: "Pairing not successful. Error while creating the pairing channel"
  • After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox"
  • After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in.

Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

Asked by DB 10 months ago

Last reply by DB 10 months ago

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Unecessary Login request

It's so annoying that you ask for my password when I'm already logged in obviously. I'm on the same phone the same internet at the same address you should know by now it'… (read more)

It's so annoying that you ask for my password when I'm already logged in obviously. I'm on the same phone the same internet at the same address you should know by now it's me. And then nobody remembers the password even though they said they remembered it and I don't remember it. And it says if I reset my password I'm going to lose all the bookmarks and all of my logins. What the heck? Why isn't there always option just to login with my Google account? It does sometimes but not always.

Asked by David Privatelisting 11 months ago

Last reply by Paul 11 months ago