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Passwords not synchronizing (02/2025)

I'm experiencing an issue with Firefox where my saved passwords from my desktop aren't syncing to my Android phone. Pressing the "Sync Now" button doesn't trigger any act… (read more)

I'm experiencing an issue with Firefox where my saved passwords from my desktop aren't syncing to my Android phone. Pressing the "Sync Now" button doesn't trigger any action. I've tried several troubleshooting steps, including removing and readding the device, force stopping the app, clearing cache and data, and manually syncing again, but nothing has worked. It seems like a bug. Any suggestions?

Asked by Ghaith Al-Maliki 2 days ago

Last reply by jonzn4SUSE 1 day ago

i cannot see my secondary email account

I have two email accounts I've used for Firefox over the years, a Google account on my PC and a Yahoo account for my mobile phones. I don't see a secondary email account … (read more)

I have two email accounts I've used for Firefox over the years, a Google account on my PC and a Yahoo account for my mobile phones. I don't see a secondary email account on any devices when managing my account, yet when I get go to add them, all devices say they already exist.

I am doing this because I am trying to sync one phone to another. Or, by pairing one to a window on my PC and then pair the second phone to that after that's accomplished.

I didn't see a Sync and Save opinion in my phone menus, and under my email address there is only an option to sync now and no pairing options, nor a QR reader that comes up to see the QR code on my PC trying to sync from there. I cannot even get my new phone to log in to Mozilla to even ask this question.

My PC account options shows that both phones exist in the sync system.

Asked by Paul Cigno 2 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Synchronisation de mon mobile volé vers un nouvel appareil

Bonjour. Quelqu'un m’a volé mon mobile, depuis je fonctionne sur un autre mobile prêté par mon fournisseur. Cela fait des jours que j’essaie de rapatrier tous mes marque-… (read more)

Bonjour. Quelqu'un m’a volé mon mobile, depuis je fonctionne sur un autre mobile prêté par mon fournisseur. Cela fait des jours que j’essaie de rapatrier tous mes marque-pages en vain, via la synchronisation. L’ancien appareil apparaît bien mais quand j’appuie sur synchroniser il ne se passe rien. Quelqu'un peut-il m’expliquer ce qu’il se passe ? J'ai vraiment besoin de ces marque-pages. Merci

Asked by gillliance 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

cannot sync collections

I have several collections in Firefox on my old phone, things I use regularly. It's the only way to save websites on the phone, so I assumed this would sync to my new pho… (read more)

I have several collections in Firefox on my old phone, things I use regularly. It's the only way to save websites on the phone, so I assumed this would sync to my new phone.

I can see an archived thread about this from 2022, is it really not possible to sync these? It seems bizarre to offer the capability to bookmark sites, but not allow it to live with you.

Will it ever be possible? Or should I stop relying on this feature? The main collection I use frequently is one for recipes.

Asked by Heidi Claus 2 months ago

Last reply by milosemi 3 days ago

Why won't Firefox sync my passwords on Android

I've got a new Samsung A55. Firefox is refusing to sync my passwords. It used to work on my A51. I am signed in and have tried forcing a sync and even unchecking passwor… (read more)

I've got a new Samsung A55.

Firefox is refusing to sync my passwords. It used to work on my A51. I am signed in and have tried forcing a sync and even unchecking passwords, synching, then rechecking passwords and synching again.

It syncs my history ok but refuses to recover my passwords.

I have dozens (hundreds) of long, untypeable secure passwords... and I am locked out of almost every account. Also I can't get into most of my apps.

Searching the Web this seems a frequent issue with no obvious solutions :(

HELP! PLEASE!

Asked by Unique_username 2 months ago

Undo close all tabs

I need to know how to recover all my tabs after closing them accidentally. I dropped my phone when trying to access tabs settings to disable the "inactive section" (that … (read more)

I need to know how to recover all my tabs after closing them accidentally. I dropped my phone when trying to access tabs settings to disable the "inactive section" (that I had not enabled, I don't know why that thing was done without my consent), and accidentally hit "close all tabs". I see that, as of last year, there was no way to do it, but maybe after all the questions about this they added something. Recently closed tabs still shows the last that I closed manually

Asked by Facundo Lionel Fitó Serwatka 2 months ago

lost everything

Please help. Was on phone with a Samsung rep who deleted my Firefox account. When I signed back in I forgot my password so I changed it. I've lost everything and don't kn… (read more)

Please help. Was on phone with a Samsung rep who deleted my Firefox account. When I signed back in I forgot my password so I changed it. I've lost everything and don't know how to get it back. Any help is appreciated.

Asked by Ingrid 3 months ago

Last reply by Paul 3 months ago

how to delete all bookmarks before sync?

Any way to delete all my bookmarks on Android before syncing with my desktop? I reset my data by using the lost password link, so all fresh and ready to sync with deskto… (read more)

Any way to delete all my bookmarks on Android before syncing with my desktop?

I reset my data by using the lost password link, so all fresh and ready to sync with desktop. deleting one at a time might take months.

Asked by khuntim 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Solved

gmail accese recovery

Dear google team my gmail has two step verification because recovery email is included second otp goes to that gmail that's why i can't recover my gmail Recovery Gmail&nb… (read more)

Dear google team my gmail has two step verification because recovery email is included second otp goes to that gmail that's why i can't recover my gmail Recovery Gmail :- [edited] @gmail.com

Nex month my exam and the photo of the form is in my gmail

Please help me

Thankyou

Asked by Subhash chhabra 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago