Firefox for Android Community Forum

Trashed phone, upon restore, all home screen and all Firefox bookmarks gone, can't recover shortcuts on home screen

Samsung says "app does not allow backups"

I logged into my firefox account on my mobile to sync all the data from my PC. But I didn't remember the password and did not have access to my PC. So I reset my firefox password and that caused all data to be deleted like passwords and bookmarks. What can I do to recover that? Please help.

Bin nicht fit mit Computern. Nervt. Die Android ff App deinstalliert, dann sollte das Passwort eingegeben werden. Fehler gemacht, weil nur auf dem handy geblieben anstatt auch den PC zu benutzen. Damit gings dann gut bis Recovery Key Eingabe. Wurde nicht akzeptiert. Key ist nachweislich richtig, weil damals von ff nach proton und von dort heute ins Formular kopiert. Null und O darin, ausgetauscht probiert. Neues Passwort konnte ich für mein Konto eingeben. Aber Daten alle ausser Sicht. Ich habe und hatte den richtigen Key, was nun?

Hi,

I had Firefox tab syncing set up on my phone, and the synced tabs were showing up fine on my other devices for a while. About 3 weeks ago, that phone was lost (long story — it ended up in a river) and I haven't been able to sync from it since.

Now the synced tabs from that device are no longer showing up on my other browsers, and I need to recover some important information that was in those tabs.

A few specific questions:

What is the current official expiration policy for synced tabs data (as of 2026)? I've found conflicting info in old forum threads — anywhere from 1 week to a year depending on platform and Firefox version. Is there any way to see whether my account still has cached tab data for a device that's been disconnected/inactive for ~3 weeks, even if it's not displaying in the normal Synced Tabs view? If the tab data has expired, is there any other server-side record (even temporarily) that Mozilla could check on the account side that isn't visible to me as the end user?

Any help checking the account status directly, or clarifying the actual current retention window, would be a huge help. For my email address, please request below.

Thanks, Ebe

After removing and reinstalling Firefox, all my bookmarks were automatically reloaded, = GOOD. But, none of my saved "Collections" got reloaded, = BAD. How can I recover them?