Access denied. I don't have permission to access this particular website. I was simply trying to place an online order through Subway

When trying to access certain sites, I receive a message that " Access is denied. You do not have permission to access this website." I was trying to place an online orde… (read more)

When trying to access certain sites, I receive a message that " Access is denied. You do not have permission to access this website." I was trying to place an online order at Subway.

Asked by rent1 5 months ago

Last reply by Paul 5 months ago

"Always offer to translate" is off, Firefox still always offers to translate

Using the latest version (127.0.2; installed from Play store today, on a fresh Android install), any non-English site I visit I get the nagging popup asking me if I want … (read more)

Using the latest version (127.0.2; installed from Play store today, on a fresh Android install), any non-English site I visit I get the nagging popup asking me if I want to translate.

'Never translate this site' works, and 'Never translate Dutch' (and presumably other languages as well) too (so at least I can workaround it, but 'Always offer to translate' off will still nag about translating sites, so is bugged.

And I still have the translate button taking up space in the URL bar. How do I remove it?

Asked by PeteSapai 5 months ago

Last reply by Paul 5 months ago

Mobile firefox new update suggestion

Home screen custom wallpaper selection, new themes ( blue, white or smth else ), new open tabs section style. Please bring a few more features like this, because Firefox … (read more)

Home screen custom wallpaper selection, new themes ( blue, white or smth else ), new open tabs section style. Please bring a few more features like this, because Firefox can be made much more beautiful (I think so). Especially custom wallpaper should come as quickly as possible. This is just one user's opinion, I hope you take it into consideration.

Asked by Abdullayev 5 months ago

Last reply by Paul 5 months ago

My search always always net the same response

Using Firefox Nightly with Firefox Beta as my search engine adding that to the pre-installed list. Also Nightly is set up as default browser. In the past adding a browser… (read more)

Using Firefox Nightly with Firefox Beta as my search engine adding that to the pre-installed list. Also Nightly is set up as default browser. In the past adding a browser was never a problem. Any help appreciated

Asked by CentralPa 5 months ago

Last reply by Paul 5 months ago

after sync I lost the bookmarks that had been on my mobile device (kindle fire)

I setup sync, the device paired. It said it was syncing and when finished the bookmarks folder looked totally different on my kindle fire. I can not find any of the recen… (read more)

I setup sync, the device paired. It said it was syncing and when finished the bookmarks folder looked totally different on my kindle fire. I can not find any of the recently added bookmarks on the kindle. The History and Open Tabs are still the same, I didn't have those selected for sync. I checked and one password that I knew was previously incorrect on the kindle got updated to the correct one from the desktop. But I am worried about any possible passwords that were only on the kindle or were correct on the kindle and incorrect on the desktop, based on the bookmarks I suspect those were lost also. I was worried about this and had tried to find the profile data on the kindle but no file manager helped, I couldn't find it anywhere. And there doesn't seem to be a way to access profile manager on android. I also poked around with adb with no success. I was hoping to make a backup before using sync but I gave up and did sync anyway. Is there anyway to recover this data?

Asked by becyclist-temp 5 months ago

Last reply by Paul 5 months ago

Firefox saved passwords

Hi there, Hope you are all well. I'd like to get my old saved Passwords from my other ruined device Firefox account, Which I can't access now. Help is appreciated 😃. Rega… (read more)

Hi there, Hope you are all well. I'd like to get my old saved Passwords from my other ruined device Firefox account, Which I can't access now. Help is appreciated 😃. Regards Dr. Yasser Eltouny

Asked by Yasser Eltouny 5 months ago

Last reply by Paul 5 months ago

Persistent High CPU Usage Across Firefox Versions

Despite updating to the latest Firefox version (127.0) and performing a reset, I continue to face high CPU usage issues. The battery monitor reports extensive CPU consump… (read more)

Despite updating to the latest Firefox version (127.0) and performing a reset, I continue to face high CPU usage issues. The battery monitor reports extensive CPU consumption for minimal use, even when only a single tab is open. This problem is not exclusive to the main Firefox app; it persists across other Firefox-based browsers as well.

Device: Xiaomi (HyperOS - Android 14) Issue: High CPU usage across multiple Firefox versions Troubleshooting Done: App reset, tried alternative Firefox-based browsers

I urge the development team to investigate this recurring issue, as it significantly affects the performance and battery life of mobile devices. Your prompt attention to this matter would be greatly appreciated by all users experiencing similar problems.

Asked by Ahmed 5 months ago

Last reply by Paul 5 months ago

no se'm obre el Firefox.

No se'm obre el Firefox a l'ordinador, amb surt una pantalla que diu: Error: Platform version 127.0.1 us nota compatible with minVersion+ =127.0 maxVersion - =127.0 I n… (read more)

No se'm obre el Firefox a l'ordinador, amb surt una pantalla que diu: Error: Platform version 127.0.1 us nota compatible with minVersion+ =127.0 maxVersion - =127.0

I no sé què vol dir, ni com ha passat. Hem podeu dir com arreglar-ho. No vull perdre tota l'informaciò que hi tinc guardada. El tinc sincronitzat amb el mòbil, per sort.

Asked by Ana 5 months ago

Last reply by TyDraniu 5 months ago

Recover Desktop and Mobile bookmarks

Hello Support! I am trying to recover my old and new bookmarks after I uninstallled tha App n then reinstall I can't find my tabs, or my old and new bookmarks! Please adv… (read more)

Hello Support! I am trying to recover my old and new bookmarks after I uninstallled tha App n then reinstall I can't find my tabs, or my old and new bookmarks! Please advise URGENT-Priority

Asked by fingersnaps10 5 months ago

Last reply by Paul 5 months ago

How to customize the collections?

I can't figure out how to customize the collections. I want to be able to organize my collections alphabetically, make sub-collections under a parent collection (like one… (read more)

I can't figure out how to customize the collections. I want to be able to organize my collections alphabetically, make sub-collections under a parent collection (like one can do in Gmail, for example), it would also be helpful have the option to choose the color of the main/parent collections, and to be able to search within the collections using a keyword in a search box.

With all of these customizable options, I could create a better, more efficient organizational system that would REALLY help to keep & identify collections quicker & easier.

I have had to make dozens & dozens of collections due to the inability to file sub-collections under main/parent collections.

As a result, a frustratingly unnecessary amount of time & effort is spent trying to remember when & where (throughout my ENTIRE history of having Firefox/using collections) a particular collection is located.

I then ALSO have to spend an unnecessary & frustrating amount of time searching within the collection just to locate a particular link as there is no search bar within the individual collection (or from all of the collections, umm... collectively) to facilitate a search.

    • I wanted to make sure it is known that I DO like this feature, regardless if it was intentional by design or not

Once I eventually find the 1. Collection I'm looking for, and then eventually find the 2. Link I'm looking for.. I can click on the link, and I'm directed to the page I saved, but here's the bonus:

When I hit the back button, I'm taken to the page I was on, previous to the page I saved. This is SUPER helpful when I come back to something I've been researching as it helps me to reconnect to the line of thinking I had during the time of research. This helps to eliminate the need to keep such a detailed journal of the thought processes behind each area of research to expand upon or revisit.

So thank you for that!! Also, please don't mess with it? I'm only needing help with the items mentioned at the beginning of this message.

Thank you for your attention, time & help with figuring out how to locate & utilize the customizable, collections organization options.

With appreciation to those who work behind the scenes, doing what they can to foster potential, growth, efficiency & ease,

Celena Morgan

Asked by bso118 5 months ago

Last reply by Paul 5 months ago

delay opening websites

When opening a website, the url has a padlock with a red line thru it (unsecured), the browser then waits about 5-8 seconds for the red line to disappear (secure )then be… (read more)

When opening a website, the url has a padlock with a red line thru it (unsecured), the browser then waits about 5-8 seconds for the red line to disappear (secure )then begins loading the content. It behaves on win 10 and android devices. Upon refreshing Firefox on win 10, it got faster, but reverted. Unchecked wait for secure sites doesn't help.

Asked by Richard 5 months ago

Last reply by Paul 5 months ago

How to change location of address bar?

I woke up and my Firefox address bar are in the bottom of my screen. I don't like it :( I'm on mobile, and especially with mobile sites there's so many features nea… (read more)

I woke up and my Firefox address bar are in the bottom of my screen. I don't like it :( I'm on mobile, and especially with mobile sites there's so many features near the bottom, or something like the feature where you swipe down (from the top. because that is where the address bar is supposed to be) to refresh

Asked by Dee Tea 5 months ago

Last reply by Paul 5 months ago

foxfilter support on Android firefox

I was using foxfilter extension on spin browser in android and spin uses Firefox at it's core . The extension used to work well until some point in the past and suddenly … (read more)

I was using foxfilter extension on spin browser in android and spin uses Firefox at it's core . The extension used to work well until some point in the past and suddenly it stopped working . I reached out to foxfilter support and they told Firefox stopped supporting some extensions on Android and thus the issue . Is there anyway you could start supporting foxfilter on firefox Android or can i use an olderversion of firefox on Android to get foxfilter working . If so could you guide me how to get that version installed ?

Asked by niel1059 5 months ago

Last reply by TyDraniu 5 months ago