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  • Archived

New phone android

I had to get a new phone, and Firefox does not accept my password. I also have it on my tablet, and it's fine, and on my laptop, and the password is correct, but the new … (read more)

I had to get a new phone, and Firefox does not accept my password. I also have it on my tablet, and it's fine, and on my laptop, and the password is correct, but the new phone tells me "Try again." It was fine on my old phone.

Asked by katgirlblue 1 year ago

Last reply by Paul 1 year ago

  • Archived

lost data

hello.i recently formatted my phone.and now i re installed firefox and logged in toy account.but there is no data in my browser such as passwords and bookmarks and any th… (read more)

hello.i recently formatted my phone.and now i re installed firefox and logged in toy account.but there is no data in my browser such as passwords and bookmarks and any thing.please help me.what happened to my data?.thnx

Asked by mohamad.th73 1 year ago

Last reply by Paul 1 year ago

  • Archived

can find my Mozilla Firefox old data after login Mozilla Firefox profile account

Dear support, Emergency my needs help. Around 10 year plus I am using Mozilla Firefox account and my all data backup, password, web bookmark etc save in my Mozilla acco… (read more)

Dear support, Emergency my needs help. Around 10 year plus I am using Mozilla Firefox account and my all data backup, password, web bookmark etc save in my Mozilla account ([edited] @gmail.com ) . But suddenly this month I change my PC windows and after install Mozilla Firefox and login my Mozilla account I can't find my old data, bookmark, password in my Mozilla account, it's so dangerous for me if I loss this . Please sir as soon as possible fixed my problem and help me to find my all Mozilla account sync data.

Name- Mehedi Hasan Ujon Mozilla account email - [email removed] Mobile: [phone# removed from public support forum]

Asked by SRA.aAkinujOn 1 year ago

Last reply by Paul 1 year ago

  • Archived

Sync to Android phone broken

I've had no issues with Firefox Sync on desktop but frequent issues on Android. I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=18790… (read more)

I've had no issues with Firefox Sync on desktop but frequent issues on Android.

I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003

Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example:

  • After scanning QR code: "500 Error Oh dear, something went wrong there"
  • After scanning QR code: "Pairing not successful. Error while creating the pairing channel"
  • After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox"
  • After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in.

Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

Asked by DB 1 year ago

Last reply by DB 1 year ago

  • Solved
  • Archived

Comments on add-ons

I wanted to add a comment on an add-on description page, but I see no way to do that. These are plenty of other comments already posted. How do I add a comment, or reply… (read more)

I wanted to add a comment on an add-on description page, but I see no way to do that. These are plenty of other comments already posted. How do I add a comment, or reply to one, on an add-on description page? Thanks for your help. PS If it's helpful, it's specifically this page.

https://addons.mozilla.org/en-US/android/addon/youtube-video-downloader-4kpro/?utm_source=addons.mozilla.org&utm_medium=referral&utm_content=search

Asked by letsdothis 1 year ago

Answered by TyDraniu 1 year ago