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  • Archived

Issue with Youtube in full screen mode : it won´t exit full screen mode , video player controls innoperative

Recently I migrated to Firefox to get rid of the unbearable heavy load of ads on Chrome and would be satisfied with such change if it was not by the slow way Firefox hand… (read more)

Recently I migrated to Firefox to get rid of the unbearable heavy load of ads on Chrome and would be satisfied with such change if it was not by the slow way Firefox handles Youtube player. As I touch to maximize the screen it is a painful process : the image rotates to a smaller rectangle and after some seconds finally fills up the screen. Once in full screen video player control no longer works. The same did not occur with Chrome , in full screen I used to have control. I noticed previously on my desktop running Windows 10 that Fireworks it is much slower to go full screen on Youtube and to exit full screen. I think Firefox handles with more difficulty the Youtube player than Chrome , or perhaps I am missing something. Unfortunately I think I will have to return to Chrome on Android.

Asked by Ron Wolpa 2 years ago

Last reply by Paul 1 year ago

  • Archived

Can't close tabs in Firefox.

I open a new tab (link from email or a other page usually). I read the bloody thing. I click the number of open tabs to display all open. I close the tab with the x. It … (read more)

I open a new tab (link from email or a other page usually). I read the bloody thing. I click the number of open tabs to display all open. I close the tab with the x. It goes away (closes). It gives me the option to undo. I wait until that goes away. I wait few more seconds and swipe down on the "open tabs" frame. It closes and the number says 7. It agrees with what I see open, and the visible content is from tab #7 I wait 5 minutes. I close Firefox and wait 5-10 minutes. I open Firefox... I'm up to 22 now. This has been going on for about a week (at least) now.

In the past before this started happening, occasionally if I was moving too fast it would happen, so I would go slower (I thought cache) and it would work. Now, it's ridiculous.


NOTE : there are 7 tabs I want to keep open for now... I've been trying to close all the rest for some time now!

Asked by jdelucien 1 year ago

Last reply by jdelucien 1 year ago

  • Archived

Firefox Android Crashes - java.lang.OutofMemoryError

Hello, I am getting a frequent freeze in the Android app and then shortly after a crash. Info: - happens on FF, FF Beta, and FF Nightly,and reinstall/phone reset didn't … (read more)

Hello,

I am getting a frequent freeze in the Android app and then shortly after a crash. Info: - happens on FF, FF Beta, and FF Nightly,and reinstall/phone reset didn't fix. - Samsung Galaxy SM-G965U running Android 10. - every error starts with java.lang.OutofMemoryError. - it never happens just on startup, just on auto fill, or some of the similar crash reports I've seen around here. - it does appear to be site-specific, but sometimes the site works and sometimes it does not: if I close the last tab after a crash, it will usually work for awhile. - Sync and disabling Add-ons doesnt fix it, although perhaps its worse with uBlock Origin enabled (not conclusively)

Thanks for any suggestions.

edited for clarity

Asked by kBayi 1 year ago

Last reply by Skulljeep 1 year ago

  • Archived

Regarding browsing webmail.neominds.in

I am not able to browse "webmail.neominds.in" Showing security issue...not able to open my email on this browsing platform...need help... Thanks & Regards Ashutosh. … (read more)

I am not able to browse "webmail.neominds.in" Showing security issue...not able to open my email on this browsing platform...need help...

Thanks & Regards Ashutosh.

Asked by Ashutosh .kumar 1 year ago

Last reply by Paul 1 year ago

  • Archived

Android backup on bookmark

My computer laptop is bit outdated. I will get a new laptop soon. However, I do have some problems with my cellphone. Will be doing Factory Reset this weekend or later.… (read more)

My computer laptop is bit outdated. I will get a new laptop soon. However, I do have some problems with my cellphone. Will be doing Factory Reset this weekend or later. But, I need to save my bookmark on my cellphone. Is there a better way than not be able to use export.

Asked by Margo 1 year ago

Last reply by Margo 1 year ago

  • Archived

watching video fullscreen first time

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and complete… (read more)

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Asked by rickhekman 2 years ago

Last reply by Paul 1 year ago

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  • Archived

JavaScript enable on Android Phone

Not sure WHY but suddenly I cannot open links or ages on my Android phone. It seems that JavaScript has gone missing and I have spent two entire days trying to get it ba… (read more)

Not sure WHY but suddenly I cannot open links or ages on my Android phone. It seems that JavaScript has gone missing and I have spent two entire days trying to get it back with about:config but it's not allowing me to proceed and it's a major pain I need to fix ASAP.

Asked by KC 1 year ago

Last reply by Paul 1 year ago

  • Archived

all logins and bookmarks lost since latest update

All logins passwords and bookmarks disappeared from my Android phone after the latest Mozilla update (version 120.1.0). On the phone version I can't locate any previous … (read more)

All logins passwords and bookmarks disappeared from my Android phone after the latest Mozilla update (version 120.1.0).

On the phone version I can't locate any previous Profiles to check whether the filesight be there. In fact it was necessary to revert to my trusty handwritten paper password list to even login to write this query.

I have updated Firefox/Mozilla every time an update was announced.

This is not the reliability I would expect from Mozilla and I hope you can help me to recover these files.

Asked by Sandrine 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Using Mozilla as Default Browser

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and andr… (read more)

After selecting Mozilla as my default browser, I tried to perform a search but the only page that loads is the page that wants you to download Mozilla on desktop and android, which I already have. Each time I've tried to do a search with Firefox this is the page that appears, no search results of any kind, but when I switch my search to duckduckgo and perform the search I get results. Can someone please help me understand why I can't perform a search using firefox?? Thank you in advance for your help!

Asked by Sarecee66 2 years ago

Answered by James 1 year ago

  • Archived

suggested logins not working

Recently updated my galaxy s22 to android 14. Now Firefox does not suggest logins correctly for any sites. It knows that there is a saved login but the suggested option … (read more)

Recently updated my galaxy s22 to android 14. Now Firefox does not suggest logins correctly for any sites. It knows that there is a saved login but the suggested option is 'purpled' out and no values are provided. Also when I navigate to settings it does not present the option to view any logins.

Asked by beastman1 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

JavaScript and Firefox are both screwing up my life and android phone

HOW DO WE RESTORE JAVASCRIPT. I guess 🤣 need to buy a new phone thanks to FIREFOX. None of the crap in this forum or online works. At first my problem was I can't ope… (read more)

HOW DO WE RESTORE JAVASCRIPT. I guess 🤣 need to buy a new phone thanks to FIREFOX. None of the crap in this forum or online works. At first my problem was I can't open links because I need to enable JavaScript. I cannot use the suggested fix i.e. about:config. Doesn't work.

Just a few minutes ago I was able to post a DISAPPEARING query and then somehow I'm not in Firefox and when I try to log in WHICH I DID just minutes before I'm told my password doesn't work or I need to use primary acct which I try and still get told it's WRONG. So now I think I'm here by signing in with Gmail but the problems keep multiplying until I can't remember all the steps I took when something worked and a second later it was bad page or some warning or this that and the other. WHY THE "&?$ isn't there a fix I can complete before I die of old age? HOW DO I ENABLE JAVASCRIPT and why did it quit working?

Asked by KC 1 year ago

Answered by Paul 1 year ago

  • Archived

Firefox version of FB Formatting

Using firefox's version of Facebook, when viewing a comment on a post I've made, the comment is cut off at the bottom. It seems like that particular page is not being for… (read more)

Using firefox's version of Facebook, when viewing a comment on a post I've made, the comment is cut off at the bottom. It seems like that particular page is not being formatted correctly. I cannot scroll up anymore to reveal it. See the attached image.

Asked by Home 1 year ago

Last reply by Paul 1 year ago

  • Archived

The screen of the webpage is flickering

Hello, I've recently began to experience some pretty nasty behavior of firefox on android. After some time of using the browser (with closing the app in between), The sc… (read more)

Hello,

I've recently began to experience some pretty nasty behavior of firefox on android. After some time of using the browser (with closing the app in between), The screen starts to flicker (on every website) and the app becomes unusable. I have to force stop the app for it to work for a while again, until it starts flickering again. I have few theories myself (Something wrong with the web-engine, or garbage collector perhaps?) but I don't know how true they are. I did recently update to Android 14 and didn't see this behavior beforehand. I can't show a demonstration because I can't attach video's. Can I post a link to a video?

Asked by fireFerry 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

STILL Unable to sync firefox Android with Desktop due to missing Sync Menu Item

Despite your suggestion in your prematurely-closed question at https://support.mozilla.org/en-US/questions/1415834 the Android app *STILL* doesn't have the Sync and Save … (read more)

Despite your suggestion in your prematurely-closed question at https://support.mozilla.org/en-US/questions/1415834 the Android app *STILL* doesn't have the Sync and Save Data option. This is v120.1.1 (you know, well after the Overflow Menu got BROKEN in the desktop version). I have NO idea what device you must be using to suggest scanning from the keyboard, but this phone has no such item. And scanning from the camera complains that I didn't scan from the non-existent option in the app.

Asked by SenileOtaku 1 year ago

Last reply by Paul 1 year ago