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  • Archived

long press not working

Firefox just updated a few days ago, the 7th of August and I can no longer long press to get the safe image or download option at all. I have a 2021 Motorola edge. I neve… (read more)

Firefox just updated a few days ago, the 7th of August and I can no longer long press to get the safe image or download option at all. I have a 2021 Motorola edge. I never used to have this problem and I redownloaded Firefox with no avail. Please help.

Asked by jpyzocha 1 year ago

Last reply by Paul 1 year ago

  • Archived

Better functionality

New feature, security automation. Firefox adjusts maximum security to the currently viewed page (and remembers the settings) in such a way that it is readable by an un… (read more)

New feature, security automation. Firefox adjusts maximum security to the currently viewed page (and remembers the settings) in such a way that it is readable by an unsophisticated user

Asked by Artex@firefox 1 year ago

Last reply by Paul 1 year ago

  • Archived

long press no longer brings up save option

Not sure what has happened but in the last 2-3 days I am no longer able to long press on an image or video in Firefox mobile browser to bring up options to save, share et… (read more)

Not sure what has happened but in the last 2-3 days I am no longer able to long press on an image or video in Firefox mobile browser to bring up options to save, share etc.

Happens on multiple websites including ones that worked previously, can't remember if Firefox updated in the last few days but the issue has only just started.

Have cleared cache, reinstalled, all permissions needed to save images/videos are allowed, but had no effect on this issue.

Asked by adam_woolston4 1 year ago

Last reply by adam_woolston4 1 year ago

  • Archived

Download starts failling a while after each install

I am on firefox android. Currently whenever I try to download a file there's a good chance that it fails (like 70%). If the download on a file fails then itll always fail… (read more)

I am on firefox android. Currently whenever I try to download a file there's a good chance that it fails (like 70%). If the download on a file fails then itll always fail. I have tried clearing cache, disabling all the add ons, enabling external download manager and altering enhanced tracking protection level but nothing works. The only way to "fix" it is by uninstalling but it only solves the issues temporarily. After a certain number of downloads (still uncertain on the number) it goes back to failling. It's incredibly inconvenient to have to do that every 1-2days because it resets all my cookies and I have to relog on all my websites. I have like 30gb on my storage so it couldnt be that. Please any suggestion would be helpful, I feel like I have tried everything at this point. Android version 13 Using the latest version of firefox

Asked by poorpikachu5 1 year ago

Last reply by poorpikachu5 1 year ago

  • Archived

Save pics and videos

Last week I could light press on the screen and saved pics and vids from Onlyfans. This week I cannot. Did something change with the new version of Firefox that caused th… (read more)

Last week I could light press on the screen and saved pics and vids from Onlyfans. This week I cannot. Did something change with the new version of Firefox that caused this ?

Asked by Nagoyaw6 1 year ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Embedded videos have closed captions enabled by default

I just got a new phone (Pixel 7a) and embedded videos have closed captions enabled by default in Firefox. Even if I turn them off while watching one video, they'll be bac… (read more)

I just got a new phone (Pixel 7a) and embedded videos have closed captions enabled by default in Firefox. Even if I turn them off while watching one video, they'll be back on the next video. I want them to just be off by default. It's not an Android setting as far as I can tell - I have all live captioning turned off and the video player isn't showing captions when I use Chrome to watch the same videos. Here's a link to a video that has captions on by default when I view it in FF for Android. I've also included a screenshot of the CC controls.

Asked by Nick T 1 year ago

Answered by Nick T 1 year ago

  • Archived

Black boxes

So I got directed here after leaving an unfavourable review due to an ongoing issue that google had no answers for. The screenshot should show the problem. I don't not kn… (read more)

So I got directed here after leaving an unfavourable review due to an ongoing issue that google had no answers for. The screenshot should show the problem. I don't not know what causes it, only that it feels random when it breaks. Cashe/data clearing doesn't help, only a full reinstall seems to fix it, but this gets annoying pretty quick. The issue is search boxes on websites become black, and the text looks weird. The only add-on I use is UBlock, and when I left the review, the app broke after just an hour after being reinstalled, before I even installed UBlock.

My phone is a Samsung Galaxy S20Ultra if that helps, though I'm due for an update, and haven't had the time to sort it.

Asked by jonboultby 1 year ago

Last reply by jonboultby 1 year ago

  • Archived

how may accounts are under my email?? [edited] @gmail.vom

Hello guys and gals, Please tell me how many accounts are uner my email [edited from public] @gmail. I just earlier changed my password. How do I fix this. Please help,… (read more)

Hello guys and gals, Please tell me how many accounts are uner my email [edited from public] @gmail. I just earlier changed my password. How do I fix this. Please help, disabled and some problems with hands, so be kind. God Bless You All G

Asked by Whisper 1 year ago

Last reply by Paul 1 year ago

  • Archived

Pixel 5 full screen rotation bug

My pixel 5 still has the bug that Mozilla claims they fixed where if you rotate the screen of a video to landscape then it will send the app to the background or will not… (read more)

My pixel 5 still has the bug that Mozilla claims they fixed where if you rotate the screen of a video to landscape then it will send the app to the background or will not fully rotate and more the half the screen will be cut off. Will this ever be addressed? It's been months now.

The only 'fix' seems clicking on the app and sending it to the background over and over.

Asked by brianr4548 1 year ago

Last reply by brianr4548 1 year ago

  • Solved
  • Archived

Crash on crash reporter

Firefox Android just crashed when opening a bunch of bookmarks and then again every time I wanted to report a crash. I hope someone here can forward this to whoever usual… (read more)

Firefox Android just crashed when opening a bunch of bookmarks and then again every time I wanted to report a crash. I hope someone here can forward this to whoever usually receives the crash reports.

1cb54f1f-11f5-4fa7-9d97-b4bf58d29ac2 java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String java.lang.Object.toString()' on a null object reference


java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String java.lang.Object.toString()' on a null object reference at java.lang.String.valueOf(String.java:2924) at java.lang.StringBuilder.append(StringBuilder.java:132) at java.lang.Throwable.printEnclosedStackTrace(Throwable.java:709) at java.lang.Throwable.printStackTrace(Throwable.java:674) at java.lang.Throwable.printStackTrace(Throwable.java:735) at mozilla.components.support.base.ext.ThrowableKt.getStacktraceAsString$default(Throwable.kt:19) at mozilla.components.lib.crash.service.MozillaSocorroService.sendCrashData(MozillaSocorroService.kt:607) at mozilla.components.lib.crash.service.MozillaSocorroService.sendReport$lib_crash_release(MozillaSocorroService.kt:285) at mozilla.components.lib.crash.service.MozillaSocorroService.report(MozillaSocorroService.kt:5) at mozilla.components.lib.crash.CrashReporter$submitReport$2.invokeSuspend(CrashReporter.kt:70) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:112) at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:4) at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:3) at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:96) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@6aec4f8, Dispatchers.IO]

The original bookmarks crash was this:

300e77b6-00e5-458d-ae84-d1202c866a1b java.lang.NullPointerException

* New Sentry Instance: https://sentry.io/organizations/mozilla/issues/?project=6375561&query=9fd75a9f565c460b91e4977064d87e83

java.lang.NullPointerException at org.mozilla.fenix.library.bookmarks.BookmarkFragment.refreshBookmarks(BookmarkFragment.kt:103) at org.mozilla.fenix.library.bookmarks.BookmarkFragment$refreshBookmarks$1.invokeSuspend(BookmarkFragment.kt:14) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:112) at android.os.Handler.handleCallback(Handler.java:883) at android.os.Handler.dispatchMessage(Handler.java:100) at android.os.Looper.loop(Looper.java:214) at android.app.ActivityThread.main(ActivityThread.java:7400) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:491) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:935) Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@26f4bf6, Dispatchers.Main]

Asked by Fabian 1 year ago

Answered by Fabian 1 year ago

  • Archived

previous data

My previous android phone was lost, I have installed firefox to new android phone. But I am unable to get previous data on this phone. I have logged in with my account an… (read more)

My previous android phone was lost, I have installed firefox to new android phone. But I am unable to get previous data on this phone. I have logged in with my account and also synced. No pareils data came.

Asked by daawatt 1 year ago

Last reply by Paul 1 year ago

  • Archived

Website button feature is not working

I am browsing the site, https://catalog.workshops.aws/eks-immersionday/en-US Each page has a next button at the bottom of it. Whenever I tap on it. It's difficult to nav… (read more)

I am browsing the site, https://catalog.workshops.aws/eks-immersionday/en-US Each page has a next button at the bottom of it. Whenever I tap on it. It's difficult to navigate the website because the last link opens the privacy policy page rather than moving on as it should. The identical webpage functions well in other Android browsers.

Asked by ashwani.vaishya 1 year ago

Last reply by Paul 1 year ago

  • Archived

websights loading on their own.

Every time I open Firefox there is 1 to 10 or web pages loaded that I did not load before closing Firefox. This was happening on Chrome web page so I deleted or uninstall… (read more)

Every time I open Firefox there is 1 to 10 or web pages loaded that I did not load before closing Firefox. This was happening on Chrome web page so I deleted or uninstalled it. I only use Firefox because any program I use will work with it, without any problems. How do I stop this from happening? These appear to be spam sites. Thank you Timothy

Asked by TIMOTHY 1 year ago

Last reply by Paul 1 year ago

  • Archived

install doesn't work as well as "Add to home screen" - can I get rid of "install"?

Install often does not work nearly as well as the web page. For example, spelling bee "installed" on my Samsung tab A7, has difficulty accepting taps. Only about 1 in 3 t… (read more)

Install often does not work nearly as well as the web page. For example, spelling bee "installed" on my Samsung tab A7, has difficulty accepting taps. Only about 1 in 3 taps will register a letter. On my brand new Pixel 7A, the spelling bee app is not in dark mode, even though it is in the browser. And my entire phone is dark mode. Also, I can't click on the share or overflow menus. Installing the New York times games page has the same problems. And last, on my pixel 7a, the USGS earthquakes app jumps around all over the place making it useless. It would be nice to have both options, "install" and "add to home screen" in case the install fails.

Asked by oldmanbim 1 year ago

Last reply by Paul 1 year ago

  • Archived

App freezes when tapping image results on Google searches

As per title, if I perform a Google search, and leave the results set to "all", the first results shown are images. If I tap on any of those images, Firefox freezes compl… (read more)

As per title, if I perform a Google search, and leave the results set to "all", the first results shown are images. If I tap on any of those images, Firefox freezes completely. Sometimes it recovers after about a minute but often it requires a restart.

Asked by Andy_P 1 year ago

Last reply by Paul 1 year ago