my firfox was not working, so i uninstalled, then reinstalled, then when i logged in, none of my data on my account is back, bookmarks/passwords etc

I recently encountered an issue where Firefox stopped working properly, so I uninstalled and then reinstalled the browser. After reinstalling, I logged back into my Firef… (read more)

I recently encountered an issue where Firefox stopped working properly, so I uninstalled and then reinstalled the browser. After reinstalling, I logged back into my Firefox account, but none of my data (such as bookmarks, saved passwords, history, etc.) has been restored.

It seems like my account is behaving like a brand new one

It seems like my account isn't syncing properly. Could you please help me recover my previous data?

Asked by Tunechi F 2 months ago

Last reply by Paul 2 months ago

Reading exported Pocket files

How can I read my Save-to-Pocket articles after they have all been exported in a zip file? I exported the zip to my Ubuntu 24.04 files. When I try to open them they are n… (read more)

How can I read my Save-to-Pocket articles after they have all been exported in a zip file? I exported the zip to my Ubuntu 24.04 files. When I try to open them they are not in a readable format. I've tried this several times different ways without success.

Asked by frankp 1 month ago

Last reply by Paul 1 month ago

Extensions

I downloaded a couple extensions to my Account, But how do I Activate them and use then and turn them on and where to go to see that there on and currently working? I'm u… (read more)

I downloaded a couple extensions to my Account, But how do I Activate them and use then and turn them on and where to go to see that there on and currently working? I'm using an Android Phone

Asked by jimmy.batt495 3 weeks ago

Last reply by TyDraniu 3 weeks ago

Reverting swipe to discard tab difficulty on Android

After some update on Android Firefox, discarding tab by swiping to right (on List mode) has become so much more difficult that it messes with the flow and makes me consid… (read more)

After some update on Android Firefox, discarding tab by swiping to right (on List mode) has become so much more difficult that it messes with the flow and makes me consider switching browser. Is there a way to maybe tweak some configs to change it back or even a way to downgrade the Firefox?

Asked by FF 2 months ago

Last reply by Kiki 1 month ago

sign into Mozilla

I was trying to sign in and got an error something went wrong Tried resetting password and here I am telling someone what happened. Changed the password to pair with th… (read more)

I was trying to sign in and got an error something went wrong Tried resetting password and here I am telling someone what happened. Changed the password to pair with this device with my computer. Put in the correct digits sent to my Gmail account.

That's all there is Dennis

Asked by Dennis 2 months ago

Last reply by Paul 2 months ago

split second "no bookmarks" image

In latest version of firefox for android, 138.0.4 (Build #2016091471), when i touch the bookmarks menu an image flashes up too fast to see. I videoed the screen,slowed do… (read more)

In latest version of firefox for android, 138.0.4 (Build #2016091471), when i touch the bookmarks menu an image flashes up too fast to see. I videoed the screen,slowed down replay and found the image is of a folder with a fox inside and the words "no bookmarks yet" which makes no sense as i have hundreds of bookmarks. Its irritating, how do i stop it?

Asked by nzcrowncork 1 month ago

Last reply by Kiki 4 weeks ago

How to read exported zip file

How can I read my Save-to-Pocket articles after they have all been exported in a zip file? I exported the zip to my Ubuntu 24.04 files. When I try to open them they are n… (read more)

How can I read my Save-to-Pocket articles after they have all been exported in a zip file? I exported the zip to my Ubuntu 24.04 files. When I try to open them they are not in a readable format. I've tried this several times different ways without success. I've read the Help article and exported the Pocket articles. The problem is that I'm unable to read them.

Asked by Frank 1 month ago

Last reply by Paul 1 month ago

Substack pages don't work

Hi, The substack pages don't work (cannot like, see my posts, etc). Cannot subscribe to publications. Sometimes a prompt to enable Javascript appears but I couldn't find… (read more)

Hi,

The substack pages don't work (cannot like, see my posts, etc). Cannot subscribe to publications. Sometimes a prompt to enable Javascript appears but I couldn't find how to do it.

Thanks

Asked by Florin Flueras 1 month ago

Last reply by Paul 1 month ago

Can mobile firefox bookmarks synced from desktop go back to "unsorted"?

I use Firefox Sync to see my desktop bookmarks on mobile (android) - the latest android update force-sorts all bookmarks alphabetically or time-wise, with no option to le… (read more)

I use Firefox Sync to see my desktop bookmarks on mobile (android) - the latest android update force-sorts all bookmarks alphabetically or time-wise, with no option to leave them in desktop order.

It is now very hard to find what I want in my painstakingly arranged bazillion bookmarks and folders and subfolders and so on...

Please restore the ability on mobile to leave the sort as it is on desktop. At least for the "desktop bookmarks" folder.

Thanks!

Asked by boinka 2 months ago

Last reply by Kiki 1 month ago

General Application error when trying to sync up a new device

Got a new Google Pixel and I'm trying to sign in to my Firefox account, but both the email method and scan method both lead me to errors. I've reinstalled Firefox on my p… (read more)

Got a new Google Pixel and I'm trying to sign in to my Firefox account, but both the email method and scan method both lead me to errors. I've reinstalled Firefox on my phone already and also tried running and refreshing Firefox on my PC but no luck.

Asked by M G 2 months ago

Last reply by Kiki 1 month ago