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Hey guys apparently I have opened a web site that instantly installed adware on my Samsung Galaxy S21 ultra 5G phone. I have installed AVG virus protection. I also have i… (read more)

Hey guys apparently I have opened a web site that instantly installed adware on my Samsung Galaxy S21 ultra 5G phone. I have installed AVG virus protection. I also have installed adblock app, and a Malware block app. Nothing works. I've tried the web fixes for Chrome. And Samsung Internet. Still nothing works. Anyone know how to fix this without resetting the phone back to factory.

Asked by Keith Fonville 2 months ago

Last reply by Paul 2 months ago

Lost my passwords after reinstall

Samsung Galaxy S9 plus. I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords? I tried going to the Data folder, but … (read more)

Samsung Galaxy S9 plus.

I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords?

I tried going to the Data folder, but there is only 1 folder there, "export messages", for an app that lets me print out or save existing text messages .

Help!!

Asked by whattodo 5 months ago

Last reply by TyDraniu 4 months ago

open browser to black screen

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or sm… (read more)

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

Asked by mkbk8 2 months ago

Last reply by Paul 2 months ago

finding passwords

My google account has informed me that some of my information has been found in data breaches on the dark web. This included a list of information found. Where a password… (read more)

My google account has informed me that some of my information has been found in data breaches on the dark web. This included a list of information found. Where a password has been compromised, the list gives the 1st 3 characters of the password followed by ******. No website information is given. My query ..... Is there a way of searching my passwords held in Firefox to find this password so that I can change it? Firefox stores my passwords, how do I find a particular password without knowing the website it is associated with?

Asked by LindaM 5 months ago

Last reply by James 5 months ago

Android no longer supports master password? Deal breaker for this user

I've just happened to learn that Firefox on Android no longer uses a master password to protect passwords. That was a feature that has kept me on Firefox forever. It is … (read more)

I've just happened to learn that Firefox on Android no longer uses a master password to protect passwords. That was a feature that has kept me on Firefox forever.

It is insufficient, dangerous, and insecure to rely on my device PIN. PINs are not long, can be brute forced, and law enforcement can compel discloser.

I am baffled by this choice. If it is how its going to be I have no particular reason to use Firefox and I certainly can't financially support it.

Asked by nancy.folsom 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Search engine unable to find any results

From the image below, I asked a question and the results are there. I've tried this on my tablet as well, getting the exact sane results, no matter what I put in the sear… (read more)

From the image below, I asked a question and the results are there. I've tried this on my tablet as well, getting the exact sane results, no matter what I put in the search results.

However, I choose Google as the search engine (as you can see from the image below), while Firefox still being the main browser and I got results to the question below.

What is happening with your browser or duckduckgo search engine? In all my years of using these platforms, I've never had this issue. Yes, I'm Android user and haven't changed any devices. My setup is the sane on all my devices.

Asked by D.A.W 2 months ago

Last reply by James 2 months ago

High battery usage with low screen time

I really like this app. I always use it on desktop also but after a few last updates I noticed that battery usage of this app increased a lot and the percentage is very h… (read more)

I really like this app. I always use it on desktop also but after a few last updates I noticed that battery usage of this app increased a lot and the percentage is very high. 1 hour screen time on youtube was 4% battery usage but on the firefox side it was 17 min / 11% battery usage. If you fix this It will be perfect for me. Here are the screenshots with different days. And I'm using sync feature and ublock addon. I always close the opened apps and I use deep sleep feature on my samsung device. And I forced to close the app. For now I stop using firefox for test purposes.

Asked by gldio 5 months ago

Last reply by alogh 1 month ago

Firefox on Samsung phone A32 (Android): how to check for updates

Firefox on Windows works extremely well. On my cell phone (Samsung A32) it also works very good but I cannot find anything in the Settings or Help (again on the cell phon… (read more)

Firefox on Windows works extremely well. On my cell phone (Samsung A32) it also works very good but I cannot find anything in the Settings or Help (again on the cell phone) to check for updates?

While browsing a site the site responded by saying my browser (i.e., Firefox) was not up to date.

I immediate went to find a "Check for updates" button in either Settings or Help. I could not find anything.

I assume the cell Firefox is up to date since the latest rev is shown as 122.0 and dated in late January 2024 but there is no button within the cell phone App to verify this.

Could someone suggest how to check on my Android cell phone (Samsung A32) if the Firefox is up to date?

Appreciate any suggestions.

Asked by John 5 months ago

Last reply by James 5 months ago

changing menu language settings.

My Android Firefox app suddenly changed the language for the menus. I now can't read the settings options. Can you describe how to change the menu back to English? … (read more)

My Android Firefox app suddenly changed the language for the menus. I now can't read the settings options. Can you describe how to change the menu back to English?

Asked by Donald Renfro 3 months ago

Last reply by Paul 3 months ago

Firefox and passkeys

Dear Community, just been reading about tlpasskeys, and how they can improve privacy and security. Does Firefox have any plans to bring in the use of passkeys, please? … (read more)

Dear Community, just been reading about tlpasskeys, and how they can improve privacy and security. Does Firefox have any plans to bring in the use of passkeys, please? Marel

Asked by MAREK_WES 5 months ago

Last reply by cor-el 5 months ago