Showing questions tagged: Show all questions
  • Solved

Webpages are not loading, at all on FF for Android

I have no idea what is happening... But after restarting, clearing my cache, making sure I have data and it is working for other apps... Still no results. No matter what… (read more)

I have no idea what is happening... But after restarting, clearing my cache, making sure I have data and it is working for other apps... Still no results.

No matter what, whether I try to type in a URL, click on a link in the google app, or refresh a page I already have open, the app doesn't even attempt to load a page or throw up an error. Just a blank background, no loading bar, no error messages, and no redirects...

FF for Android Version 112.2.0 Build #2015946691

Asked by x10guy 4 months ago

Answered by Paul 4 months ago

  • Solved
  • Archived

Firefox on Android continually crashing

Hi there I have used Firefox on my android phone for the longest time, and never had an issue. A couple of days ago it crashed immediately on trying to open it. I repea… (read more)

Hi there I have used Firefox on my android phone for the longest time, and never had an issue. A couple of days ago it crashed immediately on trying to open it. I repeated trying to open it across the course of the day - but continued crashing. I deleted it, and have set to use Chrome. I reinstalled Firefox - same issue. I am not techy-techy (!) but would like to have Firefox back on my phone as all my passwords are there. Any help appreciated Thank you :)

Asked by fjb162 1 year ago

Answered by Paul 1 year ago

  • Solved
  • Archived

Fullscreen issue while playing video in youtube, dailymotion or in any other site

after updating to Firefox android 97.1.0 I face this error. while playing youtube video in full screen, bottom navigation bar is visible making it half baked full screen … (read more)

after updating to Firefox android 97.1.0 I face this error. while playing youtube video in full screen, bottom navigation bar is visible making it half baked full screen mode. later found it is same in other video playing websites too... Firefox goes fullscreen mode automatically while navigating in youtube and quite buggy in navigation bar.

I had no issues with previous version. I shouldn't have updated. I received only bugs in this update and no improvements. using Firefox in LG G8X running Android 11.

please fix this bug or share any possible solution available.

Asked by Jaga 1 year ago

Answered by TyDraniu 1 year ago

  • Solved

After latest android firefox update v114.1.0 - all web pages blank

Android Firefox v114.1.0 (Build #2015955411), 4bddc25255+ Samsung Galaxy S9+ Android v10 Hello, Firefox was upgraded on my Android phone to the version above yesterday,… (read more)

Android Firefox v114.1.0 (Build #2015955411), 4bddc25255+ Samsung Galaxy S9+ Android v10

Hello,

Firefox was upgraded on my Android phone to the version above yesterday, and all existing tabs or any new websites are now blank (see second image attached). No page will load, no open tabs have any content / cant reload them etc. Clearing cache for the app, hasnt worked either.

Just hoping there is a fix rather than blowing everything away and then finding out there is still an issue.

Asked by firefox2350 3 months ago

Answered by Paul 3 months ago

  • Solved

[Firefox Android] Firefox freezes when I select an image on the main page of a Google search

I'm using Android 13 and Firefox is updated to the latest update. When I Google something and select an image, Firefox freezes and I either have to reload the page and th… (read more)

I'm using Android 13 and Firefox is updated to the latest update. When I Google something and select an image, Firefox freezes and I either have to reload the page and the image will load or I have to close & reopen the app and switch to the Images tab. This is on the main Google search page. Images selected in the Google Images tab work as expected.

Asked by popo 2 months ago

Answered by popo 2 months ago

  • Solved
  • Archived

Firefox reports a seperate incorrect device to Google My Account in use

Hi dear people, Unknown phone, "Nexus 5" is log in -ed and recognized as "mine" but is actually Redmi Xiaomi model. See attached pictures please. I removed the device "… (read more)

Hi dear people,

Unknown phone, "Nexus 5" is log in -ed and recognized as "mine" but is actually Redmi Xiaomi model.

See attached pictures please. I removed the device "Nexus 5" and signed out from Google and Firefox, but didn't help it keeps coming back and showing up also as "Firefox Mobile 97, Android 11"

Asked by MargaritaSan 1 year ago

Answered by MargaritaSan 1 year ago

  • Solved
  • Archived

Failed to install Add-ons

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Pleas… (read more)

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Please help. Thank you

Firefox 103.2.0 (Build #2015895963) Device: POCO F2 Pro

Asked by Rezz 1 year ago

Answered by Rezz 1 year ago

  • Solved

Scrolling up requires two downward swipes

I'm having an issue with Firefox on Android. On certain websites (e.g., Yahoo News, Calscape.org, Google search results--with Goggle Search Fixer add-on enabled), I can s… (read more)

I'm having an issue with Firefox on Android. On certain websites (e.g., Yahoo News, Calscape.org, Google search results--with Goggle Search Fixer add-on enabled), I can scroll down the page without issue, but scrolling slowly back up toward the top of the page with downward drags of my finger is only responsive half of the time. That is, I can only scroll back up with every-other downward swipe/drag of my finger. This odd behavior does not happen with other mobile browsers (I'm on Android 13 and using a Galaxy A53 5G). Any suggestions?

Asked by cjw 4 months ago

Answered by cjw 4 months ago

  • Solved
  • Archived

Camera is not working

So I have installed Firefox on my Galaxy S20 Plus running Android 12. All permissions are granted and everything is working except the camera. When testing it with https:… (read more)

So I have installed Firefox on my Galaxy S20 Plus running Android 12. All permissions are granted and everything is working except the camera. When testing it with https://webcammictest.com/ it ask for permission to use the camera and mic. I of cause allow the use and afterwards it says: The device is not found.

I have tested the mic alone and it is working. The test site is also working in Chrome, Edge, Vivaldi and Brave. So chromium browser do not have any issue with the camera or mic. I have also tried other tests sites with the same result.

I first noticed it when I had to call my doctor which sent a link to a site with camera feedback on. I was surprised and stressed about it wasn't working. Having a doctor waiting and a sick child, while installing Chrome to get it working, was not a fun experience.

Asked by Kenneth 1 year ago

Answered by Kenneth 1 year ago

  • Solved

Blank pages, pages fail to load, padlock icon with red slash

As with other recent posters on this support forum, I am also experiencing the bug on Firefox for Android 114.2.0 where all pages fail to load, only a blank screen is sho… (read more)

As with other recent posters on this support forum, I am also experiencing the bug on Firefox for Android 114.2.0 where all pages fail to load, only a blank screen is shown, along with the padlock icon having a red slash.

This started 2 days ago when I updated to Firefox 114.2.0 and also updated to Android 13 patch level June 1, 2023.

I will attach screenshots of the blank page, the Firefox about page, the Play Store app info, and the Settings app info.

I have gone through this support forum, and it looks like all of these posts are for the same issue: https://support.mozilla.org/en-US/questions/1416843 https://support.mozilla.org/en-US/questions/1416646 https://support.mozilla.org/en-US/questions/1416800 https://support.mozilla.org/en-US/questions/1416794 https://support.mozilla.org/en-US/questions/1416820 https://support.mozilla.org/en-US/questions/1416783 https://support.mozilla.org/en-US/questions/1415832 https://support.mozilla.org/en-US/questions/1416685 https://support.mozilla.org/en-US/questions/1412113 https://support.mozilla.org/en-US/questions/1416247 https://support.mozilla.org/en-US/questions/1405626 https://support.mozilla.org/en-US/questions/1416112 https://support.mozilla.org/en-US/questions/1416294 https://support.mozilla.org/en-US/questions/1416350 https://support.mozilla.org/en-US/questions/1416113 https://support.mozilla.org/en-US/questions/1416263 https://support.mozilla.org/en-US/questions/1416061 https://support.mozilla.org/en-US/questions/1416241 https://support.mozilla.org/en-US/questions/1416330 https://support.mozilla.org/en-US/questions/1415775 https://support.mozilla.org/en-US/questions/1415892 https://support.mozilla.org/en-US/questions/1415735 https://support.mozilla.org/en-US/questions/1415819

To me, from reading through these pages and other places online, it appears that the problem is triggered by an update to a recent version of Firefox, an update to a recent version of Android, or a combination of both. It also appears that updating the app will fix the issue (updating at all, not updating to a specific version), or reinstalling the app. Some have said they had luck with clearing the cache and restarting their phone. Some have also said that despite these fixes working temporarily, the issue reoccurred for them.

Many recent reviews in the Google Play Store page seem to be talking about this issue: https://play.google.com/store/apps/details?id=org.mozilla.firefox&hl=en_US&gl=US I will also attach screenshots of a few of the relevant reviews.

Here is also a forum post on Lemmy talking about this issue: https://lemmy.ml/post/1541824

I figure that I will just be able to wait for the next version of Firefox to be released, and it will fix itself, since I do not want to lose my browser data. I am just making this post because I was wondering if this is a known issue to the devs, or if they read the support forum or the Play Store reviews. I tried looking through the issue tracker at https://bugzilla.mozilla.org/describecomponents.cgi?product=Fenix but I could not find any relevant entries.

Thanks for any response! Not trying to bug anyone or be negative, Firefox is amazing and I am super appreciative for all of the devs, and the community. I thought maybe collecting all the info in one place might be helpful for someone.

Asked by cory171185 3 months ago

Answered by Paul 3 months ago

  • Solved
  • Archived

Firefox for Android's Find In Page prompt auto-closes when typing and pressing next

When visiting this page, https://pluralkit.me/commands/#system-commands, and using "find in page" the find it page prompt just randomly closes. It happens a few ways. A f… (read more)

When visiting this page, https://pluralkit.me/commands/#system-commands, and using "find in page" the find it page prompt just randomly closes. It happens a few ways. A few times I've been halfway through typing my search query, and on the third letter, the prompt & my keyboard disappear. Every other time I hit the "next item" button a few times and on the 1-6th time, the prompt disappears. I can re-open it but it loses my search query, and it's annoying.

I'm using Firefox

98.3.0 (Build #2015870331), b1a12ce69+ AC: 98.0.13, a31f2c481a GV: 98.0.2-20220322144853 AS: 91.0.1

On Android 12 (SP2A.220305.013.A3) on a Pixel 6 Pro. No add-ons. I've tried restarting the Firefox app.

Does not appear to happen on a few other websites I've tried.

Asked by David Ross 1 year ago

Answered by David Ross 1 year ago

  • Solved
  • Archived

crash on new bahn.de login page

i try to login on bahn.de. they redesigned the login-procedure recently. and with the new login it crashes the Firefox tab reproducible on my phone. i get the `Firefox ca… (read more)

i try to login on bahn.de. they redesigned the login-procedure recently. and with the new login it crashes the Firefox tab reproducible on my phone. i get the `Firefox can't load that page` message. on of the crash reports can be found at https://crash-stats.mozilla.org/report/index/d3962d01-f863-4f6c-908d-3d4af0211103

i have cleaned up with `Privacy and Security` - `Delete browsing data` (all options set) and also did clean the cash for the firefox app from the system settings.

the url is (i removed the nonce and state values) https://accounts.bahn.de/auth/realms/db/protocol/openid-connect/auth?cancel_uri=https%3A%2F%2Ffahrkarten.bahn.de%2Fprivatkunde%2Flogin%2Fidmredirect.post%3Flang%3Dde%26country%3DDEU%26scope%3DCANCEL&showRegisterWithBahnCard=true&kc_locale=de&showSoftLogin=true&scope=openid&response_type=code&redirect_uri=https%3A%2F%2Ffahrkarten.bahn.de%2Fprivatkunde%2Flogin%2Fidmredirect.post%3Flang%3Dde%26country%3DDEU%26scope%3DRETURN&state=0&showReloginMessage=false&nonce=0&client_id=fe_esuite

the original url was 551 characters long.

my first impression was that the url may be to long.. i tried to shorten it - https://accounts.bahn.de/auth/realms/db/protocol/openid-connect/auth?cancel_uri=https%3A%2F%2Fbahn.de&kc_locale=de&showSoftLogin=true&scope=openid&response_type=code&redirect_uri=https%3A%2F%2Ffahrkarten.bahn.de&state=0&nonce=0&client_id=fe_esuite (247 characters) this one worked in the desktop browser but also crashes in firefox android. the crash happens latest when i click on the `Angemeldet bleiben` checkbox. on a next try it happened shortly after the loading without user interaction.

Firefox Version: ``` 93.2.0 (Build #2015839745) AC: 93.0.12, e39f5dba3f GV: 93.0-20210927210923 AS: 82.1.0 ```

OS ``` Android 7.1.2 LineageOS 14.1 ``` and yes - i know this is a very outdated OS version...


the main problem is that this login is needed to authenticate in the *db navigator app*.

with some workarounds i managed to do a successful login in the app:

  • switch system default browser to the *stock browser* app
  • click login button in *db navigator app*
  • stock browser opens with login page
  • fill in & click login
  • stock browser does not know how to handle returned url (example below)
  • copy returned url to clipboard
  • open firefox
  • past url
  • open menu and click on *open in app*
  • *db navigator app* launches and accepts the login
  • i am happy again ;-)



hopefully this is only the case for such old OS versions and this way does not effect anyone else...


are there any other things i can do for better fix the issue in the first place?

Asked by Stefan Krüger 1 year ago

Answered by Paul 1 year ago

  • Archived

i pay my fees from mozile firefox

I pay my fees from mozile firefox but the page get refresh n fees receipt is not generated but the amount of fees will be debited from my bank account what should I do … (read more)

I pay my fees from mozile firefox but the page get refresh n fees receipt is not generated but the amount of fees will be debited from my bank account what should I do

Asked by abbasjalal07 1 year ago

Last reply by a.mpoygiatiwths 9 months ago

  • Archived

About:config

About:config was removed from the production version about 6 months ago an has not been returned dispite several updates. Do you intend to provide about:config to the And… (read more)

About:config was removed from the production version about 6 months ago an has not been returned dispite several updates. Do you intend to provide about:config to the Android production version? If so when? Date July-2021

Asked by Mace2 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

Nothing is loading--everything is gray

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other in… (read more)

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other indication of how to fix this. Chrome and Incognito load the same pages without issue and work fine.

I suspect the issue was introduced with the Android update to my phone last night but not sure.

Asked by Bill 3 months ago

Last reply by Paul 2 months ago

  • Solved
  • Archived

Anyways to speed up Firefox Nightly on low end android devices?

My phone is Nokia X100 with android 11. CPU is 480 5G UFS 2.1 storage Ram is 6gb I already did some tweaks in about:config but it is still slow to load webpages especia… (read more)

My phone is Nokia X100 with android 11. CPU is 480 5G UFS 2.1 storage Ram is 6gb I already did some tweaks in about:config but it is still slow to load webpages especially going from one site to another site. Any flags recommended? I know there is the option to reduce animations but they split into many animations flags I just don't know which are supposed to be able to speed up the speed by disabling them. Please share your view

Asked by Prosperous 1 year ago

Answered by Paul 1 year ago

Firefox nightly crashes upon opening

I'd been running Firefox nightly on my Samsung Galaxy S21 with virtually no problems for ages, but suddenly and randomly early today, the app crashed in the background wh… (read more)

I'd been running Firefox nightly on my Samsung Galaxy S21 with virtually no problems for ages, but suddenly and randomly early today, the app crashed in the background while I wasn't even using it. And since then the app refuses to work and instantly crashes any time I click the app or try to open a link with it. I've already tried rebooting my phone, changing the android system we view, clearing my firefox cache, clearing my Firefox data, and uninstalling and reinstalling the latest version of the nightly app and it still just crashes immediately. I'm completely baffled as my regular Firefox app still works fine, it's only the nightly build that stopped working.

Asked by Blazingflare2008 3 months ago

Last reply by Trainerbob 3 months ago