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android sync and save data does not appear

i have a mozilla account. I am pretty sure I am logged in on both desktop, laptop and android. no matter what I do, the "sync and save data"option on android does not ap… (read more)

i have a mozilla account. I am pretty sure I am logged in on both desktop, laptop and android.

no matter what I do, the "sync and save data"option on android does not appear. when I view the qr code on my android galaxy a14 5g android version 13 it takes me to the google play store where my choices are open or uninstall. when I tap open, it asks "do you want to leave firefox?". google play screen re-appears. 2nd time I tap to open, it just displays the url and android browser is blank. mzl.la/3NDxAIS

how can I sync my android version 121.1.0 to my desktop?

Asked by dalejanus 5 months ago

Last reply by dalejanus 5 months ago

  • Archived

Mozilla-Account for all services

Dear Community, today I received an announcement from Mozilla that Firefox Sync becomes Mozilla Sync. Included are services like VPN, Pocket, Monitor and Relay. I thin… (read more)

Dear Community,

today I received an announcement from Mozilla that Firefox Sync becomes Mozilla Sync. Included are services like VPN, Pocket, Monitor and Relay.

I think it would be super great, if there is also a possibility to synchronize Thunderbird settings and apps. If you run multiple devices with Thunderbird, there would be a great benefit.

Best wishes, Adrian

Asked by Firefox-Account 8 months ago

Last reply by TyDraniu 8 months ago

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Link two accounts

I have a long standing Firefox account - this one. I have also recently joined Firefox relay, using a different email - the one I most want to be able to mask - however I… (read more)

I have a long standing Firefox account - this one. I have also recently joined Firefox relay, using a different email - the one I most want to be able to mask - however I am trying to link these two accounts, for many reasons but also because I am trying to add my other email as a backup/recovery to this account, but I keep being denied because it's an 'existing account'. Please help. (Also an unrelated but very unhelpful thing: Mozilla websites, and ONLY Mozilla websites, are currently rendering in plain html and it's *really* confusing and unhelpful. I've killed all my as blockers and it doesn't seem to be any of them. Any advice?)

Asked by tali1 10 months ago

Last reply by Mollie 6 months ago

Sync to Android phone broken

I've had no issues with Firefox Sync on desktop but frequent issues on Android. I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=18790… (read more)

I've had no issues with Firefox Sync on desktop but frequent issues on Android.

I've reported issues previously here: https://bugzilla.mozilla.org/show_bug.cgi?id=1879003

Yesterday, it failed in a different way, announcing that I needed to sign into Sync. I've tried a dozen times yesterday and today using both QR scan and email confirmation. All fail in various ways. For example:

  • After scanning QR code: "500 Error Oh dear, something went wrong there"
  • After scanning QR code: "Pairing not successful. Error while creating the pairing channel"
  • After scanning QR code and approving on mobile device and desktop, desktop says success, but phone stays on "Approval now required from your other device" Interestingly this page isn't open in the normal browser. If I click the three dot menu, it says "POWERED BY FIREFOX, Open in Firefox"
  • After going through all the steps and it saying "You're signed into Firefox," yet when I go to share a tab, it asked me to sign in.

Any tips on getting Firefox Sync to work? I don't see any troubleshooting sections in the online help articles.

Asked by DB 2 months ago

Last reply by DB 1 month ago

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Saved login info BUG

So i signed up in few websites and after completing my work instead of logging out I simply deleted everything history,cookies and all and I've disabled saving password i… (read more)

So i signed up in few websites and after completing my work instead of logging out I simply deleted everything history,cookies and all and I've disabled saving password info. But when I again open Firefox I'm still logged in. It doesn't happen in chrome why Firefox kept me logged in websites after clearing all cookies. Is there any solution to this?

Asked by starsky3 1 year ago

Last reply by Paul 1 year ago

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Missing account

So,I had 2 accounts awhile banlck, 2015-2017 I ended up going to prison for..quite some time Anyways, 1 of my accounts some how got deleted? I dunno , but I had a lot of … (read more)

So,I had 2 accounts awhile banlck, 2015-2017 I ended up going to prison for..quite some time Anyways, 1 of my accounts some how got deleted? I dunno , but I had a lot of logins and passwords on it...I'm assuming that they are all lost? Since instead of logging onto my account, i had to create one. My account withstands tho, but it didn't have a lot of the logins...what can I do?

Asked by caspah31 1 year ago

Last reply by caspah 1 year ago