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  • Locked

you sent me a log in code and it was accepting it what could be the issue

I was trying to sign in using the code you sent to my email and once I used the authorized code it was refused. What could be the cause of that. Who could possibly be tam… (read more)

I was trying to sign in using the code you sent to my email and once I used the authorized code it was refused. What could be the cause of that. Who could possibly be tampering with my device.

Asked by Taurus Holmes 2 weeks ago

Last reply by Denys 1 week ago

University Email Changed Bookmarks Lost

I have a Mozilla Firefox login with hundreds of bookmarks, I've been saving for years. With the recent update, I was logged out. I tried to log back in with my saved pass… (read more)

I have a Mozilla Firefox login with hundreds of bookmarks, I've been saving for years. With the recent update, I was logged out. I tried to log back in with my saved password and email. The information I have is correct. The problem lies in the fact that I created that login & pass with a University email. After graduating,the ending of the email address was changed to @alumni.edu sort of thing. So now it's trying to send me a security code to login and I cannot receive it because of this change to the email address, thus I cannot get logged back into my firefox to retrieve my bookmarks. Please help.

Asked by Genesee Little 3 weeks ago

Not receiving 6-letter code email for Firefox sync

Hello, I am trying to reset my FireFox sync on my laptop and it keeps asking my for the 6-letter confirmation code when signing in. I realized my email as inactive and ha… (read more)

Hello, I am trying to reset my FireFox sync on my laptop and it keeps asking my for the 6-letter confirmation code when signing in. I realized my email as inactive and had to reactivate it during this process. However, despite being reactived I still do not receive FireFox account emails and I have all checked my spam, my filters, and even added accounts@firefox.com to my contacts and still receive nothing. I am not sure what to do at this point since I can't even set up a recovery key without the email.

Asked by mescal25 2 months ago

can't sign in firefox on my devices

I removed the authenticator app and moved to google authenticator. Now, when I try to sign in it asks authenticator app code and I didn't have recovery backup codes. Can … (read more)

I removed the authenticator app and moved to google authenticator. Now, when I try to sign in it asks authenticator app code and I didn't have recovery backup codes. Can you disable two factor authentication on my account?

Asked by GFQ 2 months ago

Last reply by Paul 2 months ago

  • Archived

gmail

Firefox remains my go-to browser. However, on my android phone, I can't sign in to my Gmail account. (I prefer yje gmail format in the browser vs the gmail app preinstall… (read more)

Firefox remains my go-to browser. However, on my android phone, I can't sign in to my Gmail account. (I prefer yje gmail format in the browser vs the gmail app preinstalled). Google sigbs me in correctly in Firefox, asks for confurmation that it is really me, (My email addr & password are saved and correct,) asks me to pull down their notice in notifications and enter the sent number. This used to work, then became intermittent, and now never shows on notifications, so I can't finish logging in. Notifications are on s d I get them for other apps. Identity verification works fine on Firefox in Windows. I can't get answers so far from android (a Google product no less). Almost as though they are forcing me to use their app to access my email. Sorry to ask you for help on a tangential Firefox question. Thanks in advance for any answer or direction

Asked by wch747 6 months ago

Last reply by George Kitsoukakis 6 months ago

  • Archived

unable to sign on

I am attempting to sign in using my new phone. I am accurately using the authorization code using the 3 codes you have sent. When signing in to this support, however,it s… (read more)

I am attempting to sign in using my new phone. I am accurately using the authorization code using the 3 codes you have sent. When signing in to this support, however,it succeeded. Have I also authorized this phone now?

Asked by BjJb 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

recovery key setup

I wrote down my recovery key and hit the download button, and my screen went to a blank page, with aboutblank as a header, and wouldn't go any further. I hit my back key … (read more)

I wrote down my recovery key and hit the download button, and my screen went to a blank page, with aboutblank as a header, and wouldn't go any further. I hit my back key and it took me to my Firefox search page. I still need to finish setting up my recovery key info, etc... how do I get back into finish setting up?

Asked by maybekrazy 9 months ago

Last reply by Paul 9 months ago