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  • Archived

Sync not working

When attempting to sync my data on my android device it doesn't do anything. I'm currently in the account settings on my phone and when I hit "sync now" it just does noth… (read more)

When attempting to sync my data on my android device it doesn't do anything. I'm currently in the account settings on my phone and when I hit "sync now" it just does nothing.

Asked by Mitchell 10 months ago

Last reply by Sybilla 9 months ago

  • Archived

Passwords not synchronizing (02/2025)

I'm experiencing an issue with Firefox where my saved passwords from my desktop aren't syncing to my Android phone. Pressing the "Sync Now" button doesn't trigger any act… (read more)

I'm experiencing an issue with Firefox where my saved passwords from my desktop aren't syncing to my Android phone. Pressing the "Sync Now" button doesn't trigger any action. I've tried several troubleshooting steps, including removing and readding the device, force stopping the app, clearing cache and data, and manually syncing again, but nothing has worked. It seems like a bug. Any suggestions?

Asked by Ghaith Al-Maliki 9 months ago

Last reply by jonzn4SUSE 9 months ago

Bookmarks not syncing from Android to Linux

Hello, I recently switched to Linux and have been having trouble getting my bookmarks from my android device to sync to my desktop (Linux Mint). I have bookmarks enabled… (read more)

Hello,

I recently switched to Linux and have been having trouble getting my bookmarks from my android device to sync to my desktop (Linux Mint). I have bookmarks enabled on the sync menu on both platforms, but I can't get them to sync over to my desktop from mobile at all; my only current option would be to painstakingly open them one-by-one from my desktop sync with the open tabs viewer (as I can't open all open tabs at once on Linux Firefox for some reason).

Any help you can offer would be greatly appreciated, even if it's just to tell me that this feature doesn't work on Linux.

Thanks, - Qwin

Asked by engitainment 3 months ago

Last reply by engitainment 3 months ago

Tabs not syncing on Fennec

Hi there, Firefox desktop and Fennec Android are syncing everything perfectly, including tabs from Fennec in Firefeox, except for when I try to view tabs from Firefox in… (read more)

Hi there,

Firefox desktop and Fennec Android are syncing everything perfectly, including tabs from Fennec in Firefeox, except for when I try to view tabs from Firefox in Fennec I get the message: "You don't have any tabs open in Fennec on your other devices".

I have tried to figure out what's causing this and have searched for answers but I can't figure it out. Could anyone suggest what the problem might be please. Appologoes if this is something obvious I've just missed.

Many thanks,

Asked by freshpap 2 weeks ago

Last reply by freshpap 1 week ago

  • Solved
  • Archived

Firefox on Android does not sync

Yes i tapped sync and on my mac's firefox, the android device is not even shown .. i can see my windows firefox there and see open tabs from there but not from android w… (read more)

Yes i tapped sync and on my mac's firefox, the android device is not even shown .. i can see my windows firefox there and see open tabs from there but not from android

why doens't android firefox sync ?

Asked by primski 10 months ago

Answered by primski 10 months ago

sync to android

please, there isnt a "sync and save your data" option!! there is no qr scanner or use email instead prompt. just that MOCKING little "sync now" in account settings that d… (read more)

please, there isnt a "sync and save your data" option!! there is no qr scanner or use email instead prompt. just that MOCKING little "sync now" in account settings that does nothing!! PLEASE

Asked by aagray1107 4 months ago

Last reply by floatysarah 2 months ago

  • Solved

Lost all saved passwords

Hello I am facing a problem hope you can help me. I just factory reset my phone and install firefox again with my account but it didn't access or sync all my saved passw… (read more)

Hello I am facing a problem hope you can help me. I just factory reset my phone and install firefox again with my account but it didn't access or sync all my saved password.

Please help 🙏😭.

Asked by Md.Ashraful 3 months ago

Answered by Md.Ashraful 3 months ago

  • Solved

Collections (142.0.1)

Collections bookmarks on the Firefox for Android homepage. I have Firefox sync. I have many regular bookmarks. Collections bookmarks from Android or obviously not avail… (read more)

Collections bookmarks on the Firefox for Android homepage. I have Firefox sync. I have many regular bookmarks. Collections bookmarks from Android or obviously not available or synced with my Firefox for desktop. Are they synced or backed up at all anywhere? I cannot find them other than inside Collections. If I uninstall Firefox on my Android, Google Pixel phone and reinstall it will everything in the homepage collections be lost?

Asked by dw 3 months ago

Answered by TyDraniu 3 months ago

  • Archived

I logged in but there's no bookmarks or history tabs or password

Hello, hope you're doing well So I deleted the app by accident, downloaded again , tried to sign in but I forgot the password so I reset it and signed in normally, howev… (read more)

Hello, hope you're doing well So I deleted the app by accident, downloaded again , tried to sign in but I forgot the password so I reset it and signed in normally, however there's no bookmarks, no past history tabs, and most importantly no passwords, everything is gone, tried syncing multiple times but it didn't work.

Asked by 1 2 6 months ago

Last reply by Paul 6 months ago

  • Archived

cannot find synchronise and save data setting

Every time I install Firefox and try to synchronise data it says open the hamburger menu and tap synchronise and save data. I have never found the synchronise and save da… (read more)

Every time I install Firefox and try to synchronise data it says open the hamburger menu and tap synchronise and save data. I have never found the synchronise and save data setting. It is not apparently visible when you touch the hamburger menu. So where is it hiding? I've never been able to find it?

Asked by ggg 7 months ago

Last reply by jonzn4SUSE 7 months ago

  • Archived

bookmarks and passwords are gone after deleting the app

Deleted the app then reinstall it and logged in but there's no passwords no bookmarks no collections no nothing, Is there absolutely no way to recover my old bookmarks an… (read more)

Deleted the app then reinstall it and logged in but there's no passwords no bookmarks no collections no nothing, Is there absolutely no way to recover my old bookmarks and passwords?

Tried looking through the topics but didn't find an answer

What's the point of having to sign in and make an account if everything going to disappear just because I deleted the app and then reinstall it?

Asked by 1 2 6 months ago

Last reply by Paul 6 months ago

syncing made me lost all tabs and groups on my pc.

I lost them on my Mac book laptop days after activating synch on my android phone too. Luckily i found how to restore them, but the experience made me turning it off. Th… (read more)

I lost them on my Mac book laptop days after activating synch on my android phone too. Luckily i found how to restore them, but the experience made me turning it off. The way how they are synched should be much clearer.

Asked by cmvalma+ZenFirefox 1 month ago

Last reply by cmvalma+ZenFirefox 1 month ago

  • Archived

"Sync and save data" option not showing up on mobile.

Hi! I'm currentley switching over to fire fox and I am trying to sync my bookmarks from my laptop to my mobile phone. When I click "connect another device" in the setting… (read more)

Hi! I'm currentley switching over to fire fox and I am trying to sync my bookmarks from my laptop to my mobile phone. When I click "connect another device" in the settings, I get the pop up telling me to find "sync and save data" I hit the three dots at the top right of the mobile app and don't get the option at all. Thanks.

Asked by CJ 9 months ago

Last reply by elfowl 3 months ago

sync problem

1.syncronising in firefox mobile app is awful if you delete some tab witg your linux firefox it wont syncronise with your phone anymore and wont let you to sync manualy(t… (read more)

1.syncronising in firefox mobile app is awful if you delete some tab witg your linux firefox it wont syncronise with your phone anymore and wont let you to sync manualy(the sync button will freeze) and even do if you dont do anything sync button will freeze and wont sync with linux firefox. when this happen i have to uninstall my firefox and reinstalled it.

Asked by san 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

New phone, 100+ tabs, help!

No doubt this has been asked before but I haven't found an answer, apologies! Just got a new phone. I have well over 100 tabs open on Firefox on my old phone and want to … (read more)

No doubt this has been asked before but I haven't found an answer, apologies! Just got a new phone. I have well over 100 tabs open on Firefox on my old phone and want to move them over to the new one if that's possible. The phones are synced but alas that doesn't do it. Is there a way to transfer all those tabs over to the new phone without copying every single Web address the hard way?

Asked by Fae 2 weeks ago

Last reply by Fae 2 weeks ago

  • Archived

Account Sync not working on Current build 135.0

I have Firefox installed on a few devices including my two phones, as well as it being my primary Windows desktop browser. My older phone is currently running 121.0 #201… (read more)

I have Firefox installed on a few devices including my two phones, as well as it being my primary Windows desktop browser.

My older phone is currently running 121.0 #2015991663 and sync works fine.

My primary phone is running the latest version from Gplay store 135.0 #2016070975 and nothing I do can persuade it to sync.

I tried logging out of my Mozilla account on the phone, clearing cache, closing all tabs and restarting the device. It now persistenly says Last synchronised: never

It simply will not sync.

Asked by Stefan_Mac 9 months ago

Last reply by jonzn4SUSE 9 months ago